Admin and End User forums

您好，Box 支持团队，我注意到我的账户上有一笔每月100.50新元的循环扣款，用于支付3个座位的商务套餐费用，但我不知道这项订阅是什么时候或为什么设置的，而且看起来也没有被使用过。请问您能帮我解答一下吗？请确认此订阅的激活时间详情。 取消自动续订 请问最近的费用是否可以退款？账号：<removed account information>发票号：INV13848595、INV13779591谢谢。

Media & Entertainment Industry BriefDate range: 8–14 September 2026AI is moving from experimentation toward licensed creation, measurable media transactions and stronger integrity controls—while advertisers continue shifting investment toward CTV, social and commerce media. Music industry tightens controls on AI-generated streaming fraudConfirmed: The Financial Times reports that music companies and distributors have agreed new rules aimed at preventing AI-generated tracks and bot activity from diverting royalties. Reported measures include rights verification, infringement checks, action against repeat offenders and information sharing. Deezer has reported that more than half of new uploads in July were AI-generated, with a large proportion of related streams assessed as fraudulent.Why it matters: Trust in streaming metrics, royalty allocation and recommendation systems is becoming a core operating issue. Practical question: what provenance, anomaly-detection and rights evidence s

We have a user that has changed roles and has over 30K collaborations. What is the fastest way to remove access files and folders they should no longer be able to access without removing all collaborations?

Could you please clarify how the Business plan works in terms of user licensing and account structure?For example, if we currently have 10 users on the Business plan and need to add another 10 users with Business Plus features, can both licence types be managed under the same company account, or would all users need to be on the same plan?

Hi Team,I need to elevate the permissions in BOX from co-admin to admin. Could you please advise instructions? Thanks

Quick disclosure: I work at Box as a Scaled Customer Success Manager, and a big part of my job is helping customers get value out of Box AI. Obvious bias. I'm going to argue against it in places.Here's the pattern I keep seeing.Someone opens AI Home for the first time and types in a filename. Or a client name. Or "Q3 pricing deck." They get back a conversational response instead of the file they wanted, quietly go back to the search bar, and never open it again.That's a framing problem, and I think we created it — Box people, admins, champions — by talking about AI Home as an upgrade to search.It isn't. It's a different tool that happens to search as one of its steps.The question that resolves it: do I need a file, or do I need an answer?Search is retrieval. It returns a set of things you can sort, filter, and act on. AI Home is reasoning. It reads across your content and produces a response.Sort the task into one of those buckets and the choice stops being much of a debate. First, the

Hello,I’m trying to add a freemium account that was signed up using our company email address into our company's business plus subscription. I have sent an invite which they have received and accepted, but they are not shown in the user portal under any of the sections. What do I do here, please?

I purchased a new I-Phone 17 and I lost all authenticator links in my OKTA app during re-configuration.I need a new QR code to re-establish such link in OKTA authenticator.EMAIL: <removed personal information>BOX ACCOUNT USER GROUP:   NSTXL MACH_XL 

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

Hi, If we use Box Enterprise accounts then the data is stored within a FedRAMP Moderate authorized environment? Or do we need to request this through support? According to the Box site the normal Enterprise is FedRAMP moderate authorized. I have not been able to confirm this in the admin section of our Enterprise account.  Does somebody know this?  Thanks!

Getting an error on all uploaded files that account is out of storage but i’ve got unlimited storage so I don’t see how?

This started a couple of weeks ago.  Search on box.com or using the Box Drive App does not work.  Finder on my Box Sync Folder works just fine and I can use this in the interim.   When using the native Box search, the moment that I type more than two letters in the search box, it states that there is no results. If I click on a subfolder I have better luck sometimes but it is not consistent. I have already checked for unsync'ed files and reset Box Drive on my mac and I still have the same results.  

Hi ,I Currently have a requirement but need any native solution or approach for the requirement.Currently if we edit a file in Box its saving as a new version. We need the user to Find the difference between the versions that what changes were made between the versions . Box AI cant see the previous versions and compare .Any Ideas would be helpful !

Hi team,  we are currently have the below domain as verified domain and Idp is azure. complispace.com.auNow we need to change everyone’s login to different domain name of “ideagenplc.com” and same time, I need to change from current azure IDP to ideagen’s azure.  please guide me how to do this step by step.  currently Box URL is: https://complispace.account.box.com/

I'm currently trying to find all the PDFs containing HVWS70, but Box isn't working very well. I have several files in folders that contain that information, but it can't find them. Could it be due to a recent update, and now Box can't find them unless I specify the full title of my documents? Because it was working perfectly just a few days ago.

Having a really tough time troubleshooting an issue where ANY change to a Box hub throws “Failed to save hub.” when attempting to save. This just started happening 6 days ago and I can not find ANY information on this. At best AI and the articles mostly suggest to contact support if basic troubleshooting fails.  Problem is that I have no idea how to get in contact with Box’s actual support team from within the website. 

Does anyone know if there is a way to allow folder uploads via a File Request?many thanks. :) 

I tried to restore a folder that been removed by accident, but only 50% of the files restored successfully, is there any way to restore the rest? Thanks

A franchise owner has left our firm but remains an “Owner” on Box files. How do I remove him? 

Our Main Admin is leaving and we are trying to move one of the Co-Admins (me) into this role. The Main Admin has filled in the change admin screen but has not received an email to confirm the switch. Consequently, the change hasn’t happened - has anyone else had this issue, and how do I resolve it?

Hello - What settings in the Admin console will disable account creation when I share links with users? Each time i create a link, it requires the user to create a box account. I do not want that. I want them to click on the link and be able to access, view, edit the folder in question. How can i accomplish this?

【発生している事象と、これまでに試したこと】1. ロール設定で「管理者」が選択できない 現在の管理者アカウントでログインし、別のユーザーへ管理者を変更しようとしましたが、対象ユーザーのロール設定のプルダウンに「メンバー」と「共同管理者」しか表示されず、「管理者」を選択することができませんでした。2. ドメイン追加時の認証コードメールが届かない 上記1の原因が「ドメインが検証済みでないため」であると考え、「Enterprise設定」＞「カスタム設定」＞「ドメイン管理」より、対象ユーザーのドメインを追加する作業を試みました。 しかし、「ドメインを追加」をクリックした直後に求められる本人確認画面において、「お客様のメールアドレスに送信されたメールに記載の6桁のコードを入力してください。」と表示されるものの、いつまで経ってもそのメールが届きません。【認証コード未着に対して確認・実施済みの事項】 コードの再送信ボタンを複数回試しましたが、届きませんでした。 迷惑メールフォルダやゴミ箱にも該当のメールは入っていません。 【サポートへの依頼事項】 認証コードのメールが届かない原因（Box側のサプレッションリストへの登録など）の調査と、制限がかかっている場合はその解除をお願いします。 上記が解決しドメイン検証が完了した後、予定通りプライマリ管理者の変更が可能になるか、弊社のご契約状況（代理店経由の制限の有無など）と併せてご確認をお願いします。 お手数をおかけしますが、ご対応のほどよろしくお願いいたします。

When in a Boxnote, the three dots used to offer the option of going back to the main folder that the note lived as the first option. We eventually found it under “save location” (which is counterintuitive as this language suggests you would use this to “save the note in a new location” or maybe save the location of the note as in the form of a link or something).The menu now has so many options that we would never use - it is frustrating to lose the one we did use.   Does anyone have a quicker way to go to the main folder from within a Boxnote now? 

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.Faster access to your files“All Files” has been renamed to “Files” for brevity. Hover over Files to instantly preview Recent files. The former Recents tab has been removed from the left navigation, but you can still access the full Recents page by clicking Recent Files in the hover popover.Redesigned Recents carouselIn your Files view, the updated Recents carousel now displays the parent folder beneath each file name for

I’m the Box Admin, one of our enduser is new to the BOX and we have gave her all the permissions to upload new files but her New is greyed out and she is receiving You do not have permission to upload or create items error.