Admin and End User forums

Is there a minimum contract period for monthly payment plans?For example, can I use it for 3 months and then cancel? 月額払いでの契約の場合、最低契約期間はありますか？例えば、3か月使って、その後解約することはできるのでしょうか？

I want to demote a co-administrator in Box, but I'm getting an error.Please let me know if there are any requirements for demoting a user.

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

When you click on start a workflow a screen pops up with all the workflows associated with or looking at that folder - is there anyway to make it so only the workflows associated with the user can be seen? We don’t need to see everyone's work flows. Just ours. We pay for our licenses. this is not a free account

When using the manual start for a workflow not all workflows are available in the screen. Can you help with this?

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

I cannot set a custom subdomain – this needs to be enabled ASAP as it drives the SSO setup

Is there a way to organize templates?  It is hard for me to find templates the way I have them now. 

Hi all, and developers，I am an assistant from a company where some of us have the individual account, while some senior and managers would have the Business and Enterprise account . We recently set up a relay with the Business and Enterprise account, which basically would alert certain managers when there is a file uploaded to a box folder. and now there is a problem:When another Business and Enterprise user upload the file, it will trigger the relay;But when an individual account user uploads the file, it will not. Is there any way to solve this issue?Thanks in advance

for my org - is there a hard cap on the number of tier 2 folders and Tier 3 folders from a software functionality or tool restriction ? Can we create 30 Tier 2 folders under our main Tier 1 ? 

Hello, How do I enable email notification for documents uploaded to specific folder using the link? 

Hello.There have been employees changes in our organization and now we don’t know which email/accont has the Admin role for adding or deletin accounts in our Box.How can we find the Admin accounts and re-assingn them?Thank you.

I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.  Why the disparity?

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

I am the primary Admin on a Box Business account and I am receiving the error "You do not have permissions to add a new users, contact your administrator for assistance" when trying to add managed users through the Admin Console. I have verified that my account role is set to Admin (not Co-Admin) and the account status is Active, so the permissions appear to be correctly configured. The error occurs on the second Save attempt after the expected "1 user failed to be added" warning (due to the users having existing personal Box accounts). Could someone from Box please help investigate why the primary Admin account is unable to add managed users?

Dear Box Team,I am currently testing the Business Plus plan and planning to distribute materials to multiple external partners via Shared Links.My primary goal is to collect access logs (who downloaded or uploaded files) for each partner. However, we want to avoid forcing our external partners to create or sign up for a Box account. Instead, we would like to implement a simpler verification process, such as requiring them to enter their name and email before accessing the link.I have attempted to configure this in the Admin Console, but I cannot find the "Require Name and Email" or any similar data collection options under the Shared Link settings.Could you please clarify the following: Is there a way to enable the "Require Name and Email" feature in my current Business Plus plan? If not, is this specific

Feature request to autosave Hubs once one is generated.  Users tend to work in a hub and accidentally close it before saving their progress, or have progress lost if they are on the move and lose internet.

Hello,I have former partner that set up most of the files.  When I take away his access I can no longer see all the company files that are usually accessible to both of us.  How do I remove him but keep all of the access that I’ve always had?

I am looking for a way to remove domain from box account urgently. Can anyone help with this? I saw this question was asked several times without an actual answer.

I am told I need to contact Box directly (a human) to discuss upgrading service to meet ITAR compliance, but I’m finding it difficult and frustrating to locate contact information. How do I reach sales/support regarding this topic?

Similar to what you can do in the Files/Folder settings, I would like to disable external collaborators/users (non owners and editors) from being able to view who a HUB is shared with. When an external colaborator clicks the “Share” icon then they can see who the link is shared with. Is there a way I can do this? Or do I need to disable hub sharing entirely?

Hello -I am a Box Business Plus account admin and am requesting to have Custom Terms of Service Enabled.Please Advise. Thanks,Doug 

We have an Enterprise plan with 4 seats purchased. 3 of 4 seats are currently occupied, and 1 seat remains available.We are trying to add a 4th user as a Managed User, but this user previously had an existing personal Box account associated with their email address.Steps we have taken so far:Asked the user to delete their previous Box account to free up the email address. Attempted to add the user via Admin Console > Users and Groups > Add Users Manually. Received the initial error ("1 user failed to be added") and clicked Save a second time as recommended in Box documentation. On the second Save, the system shows a continuous loading spinner, and a notification appears on screen: "Cannot add this user." The loading never completes and the user is never added.What we are requesting:We need immediate assistance to resolve this issue so that we can

Can others still view, but not modify a file that I lock?

One of the most important 1st steps when starting out with Box is planning your folder structure. Checkout this article which covers the following points.  Here are some questions to consider before designing your Box folder structure:Who moves, owns, and maintains the content? What root level folders make sense for your org? This is typically based on the departments, regions, or groups using Box. Does your organization prefer to give users the ability to create and manage their own top-level folders? Or does your organization prefer to own (and control) all root level folders? Do your Admins and co-admins need full access to users' content? Are different levels of access needed for users, or are