Admin and End User forums

I have two Box accounts. How can I merge them all into one account.

Hello,We are user with enterprise ID [removed by moderator]Why is it indicated that I have 5 licensed seats while there is only 2 managed users and just 1 external. We took this account as a test account for an integration, hence a limited budget. 

I have followed the documentation on how to silently install Box Tools for a user on our JAMF managed machines, and the install fails unless I run it through self service.  I have the install policy triggering on user login, and have tried to add different things to the install script to delay execution to guarantee it’s not running too quickly, but no matter what I add to the script, the install fails unless it is run through Self Service.    I was wondering if anyone has had success silently installing Box Drive through a JAMF policy, not user initiated through Self-Service? Thanks!

When provisioning users via Okta, we had one error for a specific user. That user was involved in Box testing for dev work, and that must’ve been in a different Enterprise.An error occurred while assigning this app.Automatic provisioning of user XXXX XXXX to app Box failed: Could not create new user. 409 - User with the specified login already exists When manually trying to add the user, I see “Cannot invite user who belongs to a different enterprise” and cannot save. How can we merge or close the duplicate user so that the user can be created in our Enterprise?

My employee originally set up the Box Account. I need to change the Admin user

Our company has never required the use of an authenticator. One person in our company, a co-admin, is being asked to enter in their six digit authenticator code or use the app. Any idea why this request is suddenly appearing? I already confirmed the two step authenticator step is disabled. Thank you.

Hi everyone,We noticed a strange issue with Box video preview.We uploaded the same video file (about 5MB) to two different folders:one for internal use one for external accessThe video plays smoothly in the internal folder, but in the external folder it just keeps spinning/buffering and won’t preview properly.We also tried uploading another small video file (about 1MB) from a different account, and that one also could not be previewed online.Since both files are very small, we’re wondering if this could be related to folder settings, permissions, or shared link settings.Has anyone seen this before or know what might cause it?Thanks!

I am working on a new instance using a closed folder taxonomy. AKA, IT will maintain control of the folders and add employees.I would like to make a top level folder DEPT for example and add a group to it. I would like the users in the group able to create and share sub folders under the Top Dept folder.The one concern I have is that someone could accidentally share the entire top level DEPT folder.  I want the users to only be able to share the individual subfolders.  Is there a way to do this? If I give Editor on Top folder they are able to share the entire thing including all sub folders.  The only way I have found would be to not share the top folder at all, and make the folders they need to share as an admin then grant them editor to just that folder. 

Work is about to get a lot more intelligent! We’ve officially unveiled the future of the Box experience, designed to help you accomplish more with less effort.Discover how Box Extract automatically pulls structured metadata from your documents with confidence scores, and how Box Automate orchestrates complex processes seamlessly.We also shared exciting updates on the evolution of Box Agents—including upcoming web search integration and the ability to run code in a safe sandbox to execute advanced tasks. 📌 Check out the roadmap summary and watch the recordings to see what's coming!  

Are you ready to take your enterprise content management to the next level?We just shared an exclusive first look at our upcoming product roadmap, and there are major updates heading your way!From Search 3.0 (now fully rolled out!) and BoxShuttle Bulk Mapping via spreadsheets, to revolutionary Large Folder Operations (LFOs) that eliminate content downtime during user deprovisioning, we are making admin workflows faster and more intuitive.Plus, learn about our upcoming Policy-Driven Archive and advanced Agent Governance controls to keep your AI sessions compliant. 📌 Get the full recap and watch the breakout recordings here!  

I work in AutoCAD LT. I have been working directly on these files in my BOX folders. Should I be downloading my files to a local drive, then return them to my Box drive when the edit session is complete?

When I go to "Save a Copy" of my Word or Excel documents that I opened in Box... there are no options to save as a PDF... just gives a couple of basic options. See the screenshot below. I can go and browse and find the location again and through that method I can get the right options, but just the basic... save a copy... it doesn't exist. This works on my Mac as expected and works if I am using OneDrive... but for some reason I can't get it to work on Windows using Box.  

Difficult when you are the IT and also get the same message as multiple users are receivingError Message on Box Online“Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue”

How to check folder edit history？ How to restore the delete file？

Hello, I manage yearly folders with a lot of subfolders and many different people accessing. At the end of the year I would like to archive and remove all collaborators access. I find it very difficult to know who has access to each subfolder and would like to know how can I verify in an efficient way all the people that have access and how can I remove access from Parent Folder to ensure nobody has access to the subfolders once year is over.  THank you very much.

By error an user was deleted from the admin console, how I can recover the USer?

I am employed by Love & Photos, I had my first wedding with them Saturday. I click on the link they gave me and they said my email was not a biz email so I used another ( [removed by moderator] ), my email attached to Love&Photos is [removed by moderator] Anyways, I then had to upgrade for more space. L&P should not need more space, it is unlimited. They said I should contact you and ask for a refund. But not I am trying to upload my images and it is complete but on their end they do not see any, can you help, on my end it says I have over 2000 images sent....SO two questions, can I get a refund and secondly why can’t they see the images on their end.*​Title updated from “not seen on other end” to a more descriptive title for clarity.

Estou com problema para fazer um login de uma conta. Coloco senha e email corretamente, mas aparece credenciais de login inválidas. Preciso de ajuda!!!!

Boxサポートチームの皆様、こんにちは。BoxアカウントでGoogleログインの無限ループに陥っています。app.box.com /resetでパスワードリセット手続きを完了しても、ログインページが常にGoogleログインページにリダイレクトされてしまいます。バックエンドシステム上で、私のBoxアカウントからGoogleアカウントの関連付け（ソーシャルサインイン／SSO）を手動で削除／解除してください。そうすれば、通常のメールアドレスとパスワードでログインできるようになります。ありがとう。 

I have a business account in Box.  I upload my document to Box and insert the signature fields with the person designated to sign.  When I click “Send Request”, it appears to start the process but then the request is not submitted.  The document remains on the page - there is no error message and no indication that my browser blocked the request.  I checked the requests folder and the sign request has not been added to the folder.  I have cleared my browser cache and tried it in another browser, but still cannot send the signature request.   Is this an issue with Box.com today?  I have not had this issue before. Thanks!

Hi there, I have a question: how can I reduce the seats?

I’m trying to build a workflow that renames any file uploaded to our Box Client Uploads folder, to the name of the person uploading it. The workflows repeatedly fail without giving any reason.  Has anyone experienced this issue, or is aware of a potential workaround?

Hello, We currently have 3 paid managed user accounts in Box.One of our managed users has left the company, and we need to transfer all folders and contents from that user to a new employee. However, the new employee is currently an external user, so the account does not have enough storage capacity to receive all the transferred files and folders.At the moment, we cannot complete the content transfer unless the new employee is converted to a managed user. However, adding the new employee as a managed user would temporarily increase the total number of managed users to 4, while we are currently paying for only 3 managed user accounts.Since the content transfer has not yet been completed, we are also unable to delete the former employee’s managed user account.Please advise on the best way to proceed in this situation. Thank you.Elin

As the Administrator within BOX, I own all of the data on the environment. If a file is “locked” because of a password or a glitch that prevents users from editing (says the file is open by someone else) even though they have editing permissions, is there a way for me to clear the lock or remove this restriction. This is something you could do on a basic windows environment by clearing the open files but cannot do it on BOX. Any help is appreciated.

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here?