Admin and End User forums

By error an user was deleted from the admin console, how I can recover the USer?

I am employed by Love & Photos, I had my first wedding with them Saturday. I click on the link they gave me and they said my email was not a biz email so I used another ( [removed by moderator] ), my email attached to Love&Photos is [removed by moderator] Anyways, I then had to upgrade for more space. L&P should not need more space, it is unlimited. They said I should contact you and ask for a refund. But not I am trying to upload my images and it is complete but on their end they do not see any, can you help, on my end it says I have over 2000 images sent....SO two questions, can I get a refund and secondly why can’t they see the images on their end.*​Title updated from “not seen on other end” to a more descriptive title for clarity.

Estou com problema para fazer um login de uma conta. Coloco senha e email corretamente, mas aparece credenciais de login inválidas. Preciso de ajuda!!!!

Boxサポートチームの皆様、こんにちは。BoxアカウントでGoogleログインの無限ループに陥っています。app.box.com /resetでパスワードリセット手続きを完了しても、ログインページが常にGoogleログインページにリダイレクトされてしまいます。バックエンドシステム上で、私のBoxアカウントからGoogleアカウントの関連付け（ソーシャルサインイン／SSO）を手動で削除／解除してください。そうすれば、通常のメールアドレスとパスワードでログインできるようになります。ありがとう。 

I have a business account in Box.  I upload my document to Box and insert the signature fields with the person designated to sign.  When I click “Send Request”, it appears to start the process but then the request is not submitted.  The document remains on the page - there is no error message and no indication that my browser blocked the request.  I checked the requests folder and the sign request has not been added to the folder.  I have cleared my browser cache and tried it in another browser, but still cannot send the signature request.   Is this an issue with Box.com today?  I have not had this issue before. Thanks!

Hi there, I have a question: how can I reduce the seats?

I’m trying to build a workflow that renames any file uploaded to our Box Client Uploads folder, to the name of the person uploading it. The workflows repeatedly fail without giving any reason.  Has anyone experienced this issue, or is aware of a potential workaround?

Hello, We currently have 3 paid managed user accounts in Box.One of our managed users has left the company, and we need to transfer all folders and contents from that user to a new employee. However, the new employee is currently an external user, so the account does not have enough storage capacity to receive all the transferred files and folders.At the moment, we cannot complete the content transfer unless the new employee is converted to a managed user. However, adding the new employee as a managed user would temporarily increase the total number of managed users to 4, while we are currently paying for only 3 managed user accounts.Since the content transfer has not yet been completed, we are also unable to delete the former employee’s managed user account.Please advise on the best way to proceed in this situation. Thank you.Elin

As the Administrator within BOX, I own all of the data on the environment. If a file is “locked” because of a password or a glitch that prevents users from editing (says the file is open by someone else) even though they have editing permissions, is there a way for me to clear the lock or remove this restriction. This is something you could do on a basic windows environment by clearing the open files but cannot do it on BOX. Any help is appreciated.

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

We have tried worksharing function using an AEC Collection license via local area network (LAN) and it was successful.  However, our company has just started using Box Cloud File Server which provides secure and centralized platform for storing, sharing and working on digital files.  In our attempts, it was not successful.  We would like to know, is there a way in order to utilize worksharing function using an AEC Collection license via Box Cloud File Server?  

I am new to box.com/ hoping someone can help me. I am trying to use Tags to automate our process. MY goal is to have a pre-populated tag for my team to choose from when reviewing a file. How do i very simply create a pre-populated tag?  also, how do i conduct a search for files that do NOT have a tag? seems like these are simple but loaded questions.

Box seems committed to the same path as other cloud service providers, ensuring the customer is dependant on the cloud and phasing out features that give users access to their own files. Apple did the same with Photos, etc. Such is life. So with the imminent departure of Box Sync, how are folks thinking about the future of file sync services? Are you willing to go with the flow and adapt to Drive? Or holding on to maintain Sync behaviour as long as possible? Or looking to other providers (or even DIY) that still provide user friendly options?

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

Has anyone found a way to report on consumption in a meaningful way, what I would like to see is which users and which parts of box have used units so that we can identify adopters and higher cost activities.

Hi everyone,I am a former administrator of a Box Business Plus plan.I am looking for a solution regarding a specific user who can neither sign up for a free account nor sign in due to an email error. I was referred to this community by Box Support, so I am posting here in hopes of finding some guidance.Any insights or advice would be greatly appreciated.[Background] We canceled our Business Plus plan a while ago. After cancellation, some users reported they couldn't log in. Since the tenant (enterprise organization) hadn't been fully deleted yet, we contacted Box Support at the time, and they performed a full tenant deletion for us. Right after that, those users reported they could successfully log in as free accounts, and the issue seemed to be resolved. [Current Issue]Recently, another user (who was also a member of our former enterprise tenant) reported that they cannot log in.I advised them to sign up for a new free account. However, whether they try to sign up or sign in, they

Hi,I am facing a challenge using Box Automate/Relay:I have a main folder with about 200 subfolders. Documents are regularly uploaded into these subfolders by various users.My goal is to automate the following process:Whenever a new document is added to any of the subfolders, it should automatically be moved (and renamed, according to a pattern) into a single central folder.So far, I have found that Box Automate and Relay only seem to trigger workflows on top-level folders, not their subfolders.Is it possible to monitor or trigger automation for subfolders with Box Automate, maybe by using loops or a workaround? Any help or experiences would be greatly appreciated!Thanks,Yasemin

フォルダやファイル名が意図した並び順にならないが設定が出来ないでしょうか。※毎回名前を押すのは、正直ストレスを感じる。やりたい事00_aaaaa01_aaaaa99_aaaaa実際の並び順99_aaaaa01_aaaaa00_aaaaa新規作成順でソートしている?これをユーザー側で設定するにはどうしたら良いか。プランのアップグレードすれば問題ないのか。プランは、Individual。移行期間中の為、移行完了したらBusiness Starterにアップグレード予定です。以上、よろしくお願いします。

Got a real screwball of a question and im hoping someone can assist as any leads to Box’s support have gone cold. I work for an MSP managing a client, who had an out-of-band box account, which- in an unfortunate series of events, had their aforenoted account seized in a security incident. Now it appears we cannot change the password as the primary email has been changed. Is there anything that can be done about this?

I remember that some files were saved in Box, but now I can’t find them.I would like to know:1. Who deleted the files2. Whether the deleted files can be restoredCould you please let me know how to check the deletion history and restore the files?I am not a Box admin, but I would like to know whether an admin can check who deleted the files and restore them. I am not currently an admin, but would it be possible to request co-admin access from the administrator?If so, could you please advise how I should contact the admin or submit the request?

I have an auto-renewal per month with Box.com that a client wants me to use with them.  I’ve now learned that there will be random months where I won’t have to use it.  Can I suspend the account and re-activate it when I need to use it?

We recently reorganized our organizational structure and now need to update our Box accounts to reflect that change. How do I move members from one group to another without deleting them first? Is there a way to do a bulk transfer?

I recently submitted a review for Box on G2, and the review has already been published successfully. However, I have not yet received the incentive/reward that was mentioned as part of the review campaign.Could someone please help me check the status of the incentive distribution or guide me on whom I should contact regarding this?I can provide additional details if required.Thank you!

Hi! I have worked to update our enterprise settings to make it possible for external folks to have edit access without logging in. It does not currently seem possible. Please let me know what else I should look at. I am sorry, I know others have had similar questions but I am not sure I have seen the outcome I am looking for. Thanks,Kaid

Hi Box Support Team,I am hoping you can clarify how folder permission inheritance works in Box, and whether there are any options I may have missed.Our setup:- We have a Tier 1 parent folder: AMOGY - E&R Management Team- Inside it we have Tier 2 subfolders including: 02 - Budget- Inside 02 - Budget we have a Tier 3 subfolder: May 2026 ERO Budget24 people currently have collaboration access to the Tier 1 parent folder, which means they inherit access all the way down to the May 2026 ERO Budget folder.I need to restrict the May 2026 ERO Budget folder to only a small subset of those 24 people.My specific questions:1. Is there any native Box feature that allows me to block or restrict inherited permissions at a subfolder or file level — without moving the content out of the parent folder hierarchy?2. If not, is this possible through any Box Admin console settings or enterprise-level controls?3. Is the only solution to move the restricted folder outside the parent hierarchy and reshare