Admin and End User forums

Hi Everyone,We have a situation where 4 users in our organization were using Box accounts under an Enterprise License, which expired at the beginning of December 2025.Since then, Box has locked these 4 accounts. We can still log in, but we cannot access any data.My vendor has been trying to help by submitting a ticket and sending daily emails to Box Support with the subject line:“Urgent! Box Product Support - Update on Case #3465535”However, we haven’t received any response for about 4 days now.I’m new to Box and wanted to post this here in hopes someone can guide us on:How to reactivate the accounts after the license expired Why it seems so difficult to get timely supportThank you in advance for any help!Nhat Le

We have an older Synology NAS connected to a BOX account. We are trying to use the same BOX account to connect on the newer Synology NAS. The connection keeps timing out when trying to connect to BOX service through Cloud Sync.Does BOX account only allow one connection through CloudSync? 

Hi,We recently created a sandbox environment to perform some tests.  I’m not able to see the Classification tab in the sandbox - even though we have this setup in our Prod environment.  Looks like we need to enable Box Shield but I don’t see the option to do this in the sandbox either. Anyone with knowledge on how to get Classification setup in sandbox for testing? Thanks!

We are currently using box via another software (Blueleaf). Blueleaf is the owner of all of our folders. We’re the editors on all the folders. We are moving away from Blueleaf and would like to upgrade our plan. I tried going through and upgrading the plan outside of the Blueleaf account but I wasn’t able to because my email address is already in use. If we upgrade while logged in, it will keep Blueleaf as the owners on the files. Ideally, we’d like to have our own account so that we can move the folders over. How do we go about doing so?

Hi there, I have a question: how can I reduce the seats?

Is there a way of adding the folder description to all the files inside. Or is there a way of selecting ALL files in a folder to have the same description. I need all my files to have the same description, however I have 100’s.It is taking a long time to copy, paste then click next as they are all large images. Thank you

Hi I would like boxes to autofill with information Box already knows (like signatory name) when using Box sign. Currently I have to type this all in manually before sending for signature. This is a big sticking point for not moving away from another signature service as it really slows us down. I see an article on how to do this in SalesForce but why not within Box?

Seems that every time I find a way that might work, box changes everything. As I understand it, none of this will work: any kind of ftp, webdav, box drive, rclone. I think there are utilities people have created, but none of those work anymore.Also, box.com no longer works as external storage with Nextcloud.Just hopeless? 

I need to change the existing Box SSO SAML IDP Provider. The instructions mention "To make changes to IDP Contact Box User Service". Thank you. 

Can the administrator of a Box account access all the files within the Box Workspace they manage? I am currently considering downloading all the files that exist in the Box Workspace.

There are four licenses in use. One user has actually left the company and deleted them, so I think there are three licenses left. I would like to bring in another user and transfer the licenses. Is this possible? If not, would it be possible to resolve this by releasing one license and adding a new one?

Hi! I need to change my primary email address to a new domain and delete an old account associated with that email.Please create a support ticket and have someone contact me. Thanks!

HI,after copy the box link , i can only got the box link after paste it.but my friends can paste the link as the box name , which can easily see what the link ralated .does any one knows how to set this function?thanks in advance

I am the account admin and have logged in as the user, searched folders / files as well as their trash. Per the end user the folders disappeared in the last week (or at least that is when it was first observed).

Hello,Somehow, our organization set up two admin accounts. One of these admins owns some of our end users, and the other admin account owns the other end users.How can I transfer ownership of users from one administrator account to a different administrator  so that only one admin owns all users?

I'm sharing a box drive with a friend,I'm the only one who cannot delete or rename files or folders, and I can only add files.When viewed on the web, I don't see a menu for deleting files at all, and even in the desktop client, files revert back to their original state after being deleted or renamed.How can I get things back to normal?

Hi, How to make my Microsoft word file that can be edited without logging in to Box account? If I created the sharing link, then I can open the link anywhere and edit the file or the person that i share the link can edit the file without logging in? Any  help on this? Thank you

I'm trying to add people to my enterprise account, but it's telling me all three seats are already in use. When I check the user list—both internal and external—no one is actually listed. I also keep getting errors when trying to invite users manually, or I'm prompted to pay for additional seats even though there shouldn’t be anyone occupying the existing ones.

I signed up for box.com because I thought I would be sharing all my data with my team. One team member has uploaded a lot of data but apparently it is not visible by everyone.  We need to all have access to the same data as different departments should be able to post files and then share between themselves. This is a key reason I purchased and have setup multiple users on my plan. How do I solve this and get my team back to work? I am on the business plan. Thanks in advance,

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

I just created an enterprise account, but I can’t make a payment or access pro features. This prevents me from doing my work or joining my team. I haven't received any response to my support tickets. Although a charge was made to my bank account, I haven't received any email confirmation regarding my account or its status. Please, I need urgent assistance and someone to speak with.

I have a new company cellphone and I tried to install the app but it said I am not able to. do you have any tips??

Hello everyone!I am pleased to share that all Unmanaged users (regardless of collaboration status) can now be seen and repatriated directly from the admin console. Instructions are available here.With this update, we created a comprehensive support article that has additional scope for setup and guidance. Admins can now see all unmanaged users in their admin console, and can repatriate them directly into their accounts. This will:Improve the security posture of your account Provide more clarity on user status Streamline the process of bringing unmanaged users into your environment

Are there any limitations in using shared links for non-Box users?I have created a document with about 800 shared links in Box. I am a small user in the free area, number of data is just above 6GB devided over >800 files in about 10 folders. This database is built in about 5 years. The shared links are for the files, permissions for people with the link, they can read and download.Up till last week it worked fine, but suddenly downloads do not work anymore. Not for myself when I am not logged in not for people from Australia, England and France...to mention a few.The people who use it are for instance Facebook users with no Box account.

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks