Admin and End User forums

I’m trying to figure out the ins and outs of device pinning. We currently allow unlimited pinned devices. This has led to a number of phantom devices still pinned to Box accounts.If we limit the number of allowed devices, does an admin need to remove an old pinned device in order for a user to connect a new one? Can we expire pinned devices after a specific time period or does that token remain active until the account is marked inactive or the device is removed? Will disabling device pinning enterprise-wide force all devices to reauthenticate? If we do not allow device pinning how often will users have to reauthenticate? Is this controlled by “Security » Session Duration for All Users”?Side-quest: Is there a way to block Box Sync since it’s no longer supported?

I am trying to create a workflow for User Access Requests. I created a form for submission and have a workflow that triggers upon the submission of the form. I am using the doc gen template to capture the information submitted by end user. I want to route the form for approvals/signature before processing. However, the pdf form generated has tags and raw info that I don’t want to present to end user. How can I only display the user info and access requested on the generated pdf instead of all the tags. 

I am using SolidWorks CAD software and trying to Open these files through the Box Drive on my PC. I can see everything there and in the original proper structure but cannot open the ones with clouds.These are all my own files that I share with one other collaborator. I have used Box for this for the past 2 years and had no problems. Recently we had to move the files to a new account and since then most (but not all) of my files have these clouds under the “Status” heading and I can no longer open them.

We recently had an employee leave and their Box Drive folder on their computer remained connected to our instance. This resulted in them deleting some sensitive documents. We used the API to terminate all of their sessions. The result returned successful but clearly it didn’t work. Is there an API call we need to use to disconnect devices after a person leaves or does this need to be done manually? Thanks, -John 

弊社メンバーのアカウントが何かしらのステータス異常が発生してログインできなくなっているのでロック解除対応お願いします。<removed personal information> One of our members' accounts has experienced some sort of status abnormality and is now unable to log in, so please unlock it.

Hellowhile trying to transfer ownership of a folder, i get this errorcan anyone please help?

hi,I am trying to change the email address of a provisioned user from the Box Admin Console. However, as shown in the attached screenshot, the email text box is disabled/grayed out, and I cannot type anything into it.Just to clarify, the email address shown in the image is a dummy for privacy, but the actual user has a valid, working email address and has already successfully logged in once.Does anyone know how to resolve this issue so I can update the email address as an admin? Any advice would be greatly appreciated!  

In the places in Box that tell the end users to contact the admin, or when developers submit an app for approval or whatever, they are automatically directed to the email address of the Box Admin account.We are in a situation where we might need to change the Box Admin email address, but wish for users to still see the email address we currently have when they are told to contact an admin. We would also like the app approval requests to go to the current email address. So, in summary, we want to change from email address A to email address B but for A to still be where the emails go. Is this at all possible? Like by setting the notification email address on the admin account to email A?

I want to upgrade my plan at: <removed personal information>, but I need to change the users from 3 to 1 before I upgrade to a Business Pro account. How do I do this?

I am a lawyer and a few folks at my firm started using Box a week or so ago on a trial to see if it would be a good for the firm. However, I was unable to sign up with my [removed by moderator] , so I used my [removed by moderator] . After looking into it further, I discovered that years ago a paralegal (no longer with the firm) setup a Box account with my [removed by moderator] , but under her name, in order to receive some [removed by moderator] securely. I was able to reset the password on that account, but could not change the name and therefore could not link it to my trial account. To try and fix this, I deleted that ( [removed by moderator] ) account. This did not fix the issue, so I am still stuck with my [removed by moderator] on the Box account linked to my firm, which is not a good solution.Any ideas how to resolve this?

I would like to integrate box and Duo Security via SAML.I can’t find Duo as an IDP.Please help.  

Although I'm a premium subscriber, I'm seeing only editor and viewer level permissions which allows users to download. I want my collabotors to have only preview permission. They should not be able to download. Where to get this level of permission activated. 

Hello - we’re looking to set up SSO via Okta. To do this, we need to establish a subdomain for our Box account. Two questions-What happens to our regular Box links (box.com/file) when we set up our subdomain? Do those URLs remain intact? What happens to any custom branded URLs?Thank you

Is there a way to send a file by e-mail (Outlook) to dedicated Box folder?

Hi,I was wondering if anyone knows how to link box with spyder? Thank you, 

Hi there, I need to share a link with many people outside the company. However, the "Non-private custom URL" setting is disabled (greyed out) in my sharing options.Could you check if there’s a restriction on my account or if you can enable this for me? Thanks!

What report would I use to identify Group Admins only?

We know how quickly your Box Drive can fill up with files and folders, especially when you’re collaborating across multiple projects. That’s why we’re excited to introduce a new way to stay organized: the ability to hide files and folders in Box Drive! 🗂️ What does this mean for you? Declutter your workspace: Curate what appears in Finder (Mac) or File Explorer (Windows) so you only see what matters most. Safe & secure: Hidden items remain in your Box account, fully preserved and always accessible from Box.com. Searchable & available: Even if hidden, your files are still searchable in Box Drive. Personalized control: Hiding is personal and device-specific—it doesn’t delete content, change permissions, or affect what your collaborators see.  This feature lets you streamline your view, tidying up your digital desk so everything you need is there—without the clutter.Learn more about how to use this feature:👉 ​​Hiding files and folders in Box Drive  Questions? Post your rep

Is there a way to change our account to reflect the domain name and email addresses at the same time keeping our existing Box File system/organization? It seems I might be able to some of this as an Admin but not sure about the domain name change. We will also be adding 2 new seats once we have the new domain name squared away.Thanks,Laurene

This week we’re spotlighting the latest Hub innovations that make finding answers faster, easier, and more accurate. In today’s digital workplace, critical information is often buried across thousands of folders, leading to search fatigue and lost productivity. Box Hubs solves this by creating a curated single source of truth without duplicating files. By integrating Box AI directly into these portals, we enable users to query vast amounts of trusted content and get accurate answers in seconds. In case you missed it, here’s some of the latest features on Hubs: Pages in Hubs: Build complex knowledge sites with dedicated pages for different topics Link previews: Display link previews to Box content and third party content like YouTube, Figma, and more Change notifications: Send change notification emails to keep collaborators up to date on the Hub Hub AI chat embedding: A game-changer for developers—embed the Box AI Q&A chat widget directly into third-party websites or apps.  A

Regarding emails sent to everyone from Box, I want to add line breaks in the email body. Please tell me how.

How can I either Remove Box AI from my toolbar at the right or at least move it so that it is not defaulted to the top and forcing me to click on comments for every file. I get it, AI is your new fancy gizmo, but it’s utterly useless for me and my team. Box is a storage solution first and foremost, don’t force me to use the AI tool.

Is there any way to provide a single Box link to end-users so that they can download files & upload files without a Box account?Right now it looks like we have to use 2 links to do that:To share documents to allow others to view and download content that you send to themBox Shared Links:https://community.box.com/t5/Using-Shared-Links/Creating-Shared-Links/ta-p/19523 To share a link where users can upload files intoBox File Request:https://support.box.com/hc/en-us/articles/ [removed by moderator] -Introducing-Box-File-Request

I signed up for a Box trial to create a demo for my consulting client, who is looking for a new content management platform. I specifically wanted to showcase how workflows can be automated using Box AI. However, Box AI is not enabled for my trial and I can’t create a demo of the solution. I filled out the form to request access to Box AI, but I don’t know if it will go through. If I can’t demo the AI capabilities, I won’t be able to include Box into the available solutions for my clients problem.