End User Forum

Hello, I manage yearly folders with a lot of subfolders and many different people accessing. At the end of the year I would like to archive and remove all collaborators access. I find it very difficult to know who has access to each subfolder and would like to know how can I verify in an efficient way all the people that have access and how can I remove access from Parent Folder to ensure nobody has access to the subfolders once year is over.  THank you very much.

I am employed by Love & Photos, I had my first wedding with them Saturday. I click on the link they gave me and they said my email was not a biz email so I used another ( [removed by moderator] ), my email attached to Love&Photos is [removed by moderator] Anyways, I then had to upgrade for more space. L&P should not need more space, it is unlimited. They said I should contact you and ask for a refund. But not I am trying to upload my images and it is complete but on their end they do not see any, can you help, on my end it says I have over 2000 images sent....SO two questions, can I get a refund and secondly why can’t they see the images on their end.*​Title updated from “not seen on other end” to a more descriptive title for clarity.

Boxサポートチームの皆様、こんにちは。BoxアカウントでGoogleログインの無限ループに陥っています。app.box.com /resetでパスワードリセット手続きを完了しても、ログインページが常にGoogleログインページにリダイレクトされてしまいます。バックエンドシステム上で、私のBoxアカウントからGoogleアカウントの関連付け（ソーシャルサインイン／SSO）を手動で削除／解除してください。そうすれば、通常のメールアドレスとパスワードでログインできるようになります。ありがとう。 

I have a business account in Box.  I upload my document to Box and insert the signature fields with the person designated to sign.  When I click “Send Request”, it appears to start the process but then the request is not submitted.  The document remains on the page - there is no error message and no indication that my browser blocked the request.  I checked the requests folder and the sign request has not been added to the folder.  I have cleared my browser cache and tried it in another browser, but still cannot send the signature request.   Is this an issue with Box.com today?  I have not had this issue before. Thanks!

I’m trying to build a workflow that renames any file uploaded to our Box Client Uploads folder, to the name of the person uploading it. The workflows repeatedly fail without giving any reason.  Has anyone experienced this issue, or is aware of a potential workaround?

We have tried worksharing function using an AEC Collection license via local area network (LAN) and it was successful.  However, our company has just started using Box Cloud File Server which provides secure and centralized platform for storing, sharing and working on digital files.  In our attempts, it was not successful.  We would like to know, is there a way in order to utilize worksharing function using an AEC Collection license via Box Cloud File Server?  

I am new to box.com/ hoping someone can help me. I am trying to use Tags to automate our process. MY goal is to have a pre-populated tag for my team to choose from when reviewing a file. How do i very simply create a pre-populated tag?  also, how do i conduct a search for files that do NOT have a tag? seems like these are simple but loaded questions.

Box seems committed to the same path as other cloud service providers, ensuring the customer is dependant on the cloud and phasing out features that give users access to their own files. Apple did the same with Photos, etc. Such is life. So with the imminent departure of Box Sync, how are folks thinking about the future of file sync services? Are you willing to go with the flow and adapt to Drive? Or holding on to maintain Sync behaviour as long as possible? Or looking to other providers (or even DIY) that still provide user friendly options?

フォルダやファイル名が意図した並び順にならないが設定が出来ないでしょうか。※毎回名前を押すのは、正直ストレスを感じる。やりたい事00_aaaaa01_aaaaa99_aaaaa実際の並び順99_aaaaa01_aaaaa00_aaaaa新規作成順でソートしている?これをユーザー側で設定するにはどうしたら良いか。プランのアップグレードすれば問題ないのか。プランは、Individual。移行期間中の為、移行完了したらBusiness Starterにアップグレード予定です。以上、よろしくお願いします。

I recently submitted a review for Box on G2, and the review has already been published successfully. However, I have not yet received the incentive/reward that was mentioned as part of the review campaign.Could someone please help me check the status of the incentive distribution or guide me on whom I should contact regarding this?I can provide additional details if required.Thank you!

I need to copy all files from a specific folder created after March 14, 2025 to provide to an outside entity.  I tried performing a search from 03/24/2025 - 04/27/2026 and drilled down to that particular folder and the search was performed on all folders.  Help!  What am I doing wrong? 

Hello everyone,  my company uses Box, and quite frankly it's a disorganized mess. I have been brought in to organize it. Currently, there is no structure to how the folders are set up, and a lot of the files are incorrectly named. We have about ten people that currently work inside and use Box.My question is: If I change the name of a file, does that affect the shareable link? What if I change the name of the folder that it's in, or what if I move the folder? Since I have been tasked with restructuring Box, I'm curious what would happen to all the shareable links if I move, rename, and/or delete folders. 

Since a few weeks ago I’ve been getting the attached error message whenever I am in “Keynote on the Web” (Keynote on iCloud) and try to add an image using any method.Presumably Numbers etc. are also affected by this bug.The bug exists purely client-side. I traced it down to the following function:GSK.Document.getAvailableSizeForMediaItems()which is called via const n = Math.min(GSK.Document.getIndividualDataSizeMaximumThreshold(), GSK.Document.getIndividualImageDataSizeMaximumThreshold()) , r = GSK.Document.getAvailableSizeForMediaItems();The function is returning 0. Thus r is being set to 0 and the upload fails due to being less than “the limit of 0 bytes”.Personally, I was able to work around this problem by patching the function:​​​GSK.Document.getAvailableSizeForMediaItems = () => Infinity;By doing so I’m able to attach images again.However it should really be fixed the proper way.

I have a Box Starter Plan and have one collaborator but don't see where I can invite a second. Would I need to upgrade to be able to do this? 

We use Bluebeam Revu as our default pdf.  Box is set to Adobe and it is not letting me switch the default. Ay information as to how to set Revu as the default would be helpfull.

The file size for the files in the Salesforce is displaying the correct size/ Numeric values but once moved to the Box displays as “NaNB”.As per the suggestion from the Box Support, we have upgraded the box version but the issue still persists. Any suggestion would be appreciated. Thank you!

I have been invited to an Enterprise Box account which is suppose to have unlimited storage. However, when I upload files it says “Account Storage Limit Reached” can anyone assist?

How to unlink my box instance from the previous organization instance it is part of.I don't see any way to remove myself from my current org. I want to add this to a separate org instance.

When you click on start a workflow a screen pops up with all the workflows associated with or looking at that folder - is there anyway to make it so only the workflows associated with the user can be seen? We don’t need to see everyone's work flows. Just ours. We pay for our licenses. this is not a free account

When using the manual start for a workflow not all workflows are available in the screen. Can you help with this?

Is there a way to organize templates?  It is hard for me to find templates the way I have them now. 

Hi all, and developers，I am an assistant from a company where some of us have the individual account, while some senior and managers would have the Business and Enterprise account . We recently set up a relay with the Business and Enterprise account, which basically would alert certain managers when there is a file uploaded to a box folder. and now there is a problem:When another Business and Enterprise user upload the file, it will trigger the relay;But when an individual account user uploads the file, it will not. Is there any way to solve this issue?Thanks in advance

Feature request to autosave Hubs once one is generated.  Users tend to work in a hub and accidentally close it before saving their progress, or have progress lost if they are on the move and lose internet.

Can others still view, but not modify a file that I lock?

One of the most important 1st steps when starting out with Box is planning your folder structure. Checkout this article which covers the following points.  Here are some questions to consider before designing your Box folder structure:Who moves, owns, and maintains the content? What root level folders make sense for your org? This is typically based on the departments, regions, or groups using Box. Does your organization prefer to give users the ability to create and manage their own top-level folders? Or does your organization prefer to own (and control) all root level folders? Do your Admins and co-admins need full access to users' content? Are different levels of access needed for users, or are groups appropriate? Are there any particular security needs around any of your content? Folder Structure Basics:There are two basic Box folder structures to choose from: open folder taxonomy and closed folder taxonomy. The taxonomy you choose is largely based on your internal security protoco