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End User Forum

Q&A, Conversations for End Users

  • 58 Topics
  • 69 Replies

Knowledge Base (2)

  • Getting Started with Box: A Guide for End Users

    Article by
    Jey Bueno Box
    Jey Bueno Box
    Topic Getting Started with Box: A Guide for End Users

  • Best practice: Planning your folder structure

    Discussion by
    thomasdeely Box
    thomasdeely Box
58 Topics
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
What's the Maximum File Size You Can Upload to Box?

The answer varies depending on your account type. Whether you're a Pro user or a newcomer exploring Box’s services to find the right plan for you, it's important to understand the upload limits. Let’s break down the limits for each plan! Account Type File Size Free Individual 250 MB Personal Pro 5 GB Starter 2 GB Business 5 GB Business Plus 15 GB Enterprise (and Digital Suites) 50 GB Enterprise Plus 150 GB Enterprise Advanced 500GB ➡ For more details, please refer to our pricing comparison page. ⚙ To confirm the file size limit for your account: Log into Box. Click your account icon in the upper-right-hand corner. Select Account Settings from the menu that displays. Scroll down to the Account details and review your Max file size listed. Check out this article to Understand the Maximum File Size You Can Upload to Box and learn more. Related articles: Troubleshooting Uploads to Box Understanding Box Bandwidth Limits

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Jey Bueno Box
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sethgunn1New Participant
asked in End User Forum
Box AI is in my way

How can I either Remove Box AI from my toolbar at the right or at least move it so that it is not defaulted to the top and forcing me to click on comments for every file. I get it, AI is your new fancy gizmo, but it’s utterly useless for me and my team. Box is a storage solution first and foremost, don’t force me to use the AI tool.

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Jey Bueno Box
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balemattNew Participant
asked in End User Forum
Box Tools for Linux

Hi, what do you use as a Box Tools alternative for Linux (I use fedora) to work from LibreOffice on a word document shared on Box? Thank you!

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narazaki_seito_0320New Participant
asked in End User Forum
Excelが保存されていない

BOXからデスクトップアプリでエクセルを開き、編集をして保存しました。しかし保存されておらず、数日前の状態になっています。 バージョン履歴にも残っていません。 何か方法はないでしょうか。 昨日、何度も上書き保存をしたので、保存忘れはないはずです。 復旧方法をご教示いただけますと幸いです。

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Hiro Box
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bbinderNew Participant
asked in End User Forum
Cannot login - Invalid Captcha Response

Hi, I cannot log in. Always states invalid captcha, even though there is no captcha. I reset my password successfully, but it always states the same thing.

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Jey Bueno Box
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DanMeiNew Participant
asked in End User Forum
How to use Relay to reverse the flow of a document

In most of the Box Relay demos, I’ve seen the happy path where a file is moved forward along as everyone agrees with the document. Is there a way to Reject a document and notify the originator and send the document back to an existing folder? I don’t immediately see a way to do this. Is there a standard template that addresses this?

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Jey Bueno Box
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arko90New Participant
asked in End User Forum
Change Box Drive trash behavior on Mac?

I recently switched from Box Sync to Box Drive and find the way it handles trash frustrating. With Box Sync, deleted files went to the local Mac trash, allowing easy recovery. But with Box Drive, deletions are permanent and don’t appear in the Mac trash. I’m worried about accidentally losing files. Is there a way to restore Box Sync’s trash behavior with Box Drive?

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Jey Bueno Box
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cwalkerNew Participant
asked in End User Forum
Unable to upload files to Box

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again. We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time.

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NeetuDekaNew Participant
asked in End User Forum
Box AI for non profit organisation

Hello, Is the feature “Box AI” included in Business plan for Non-Profit organization? Thanks,

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Jey Bueno Box
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MaiNew Participant
asked in End User Forum
Box Relay

Our division have started using box relay for application, circulating a document for approval. I have set a file request so that users can drag and drop their document and then automatically proceed the flow.I struggled one thing: if users drag and drop the multiple document, they don’t move together and approver receive multiple e-mail.Is there any way to move together all the documents (link function or something)

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Jey Bueno Box
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Hyeong Woo KimNew Participant
asked in End User Forum
Recent Update Related to 'Metadata Extract Agents in UI Preview'

I was looking forward to the above update of “Announcing Box AI extract agents - 1. Extract agents in UI Preview,” which was released yesterday. However, I couldn't find this update in the UI Preview of any document. It seems that the "Metadata" menu on the right side remains unchanged from before the update. If anyone knows where this update has been applied, I would appreciate your help. Thanks!

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KathySNew Participant
asked in End User Forum
Can I limit emails on box comments at the Folder level?

I want to turn off emailing notices of Box comments at the Folder level. In other words, I want to use Box comments and I want collaborators to use comments too. But I do not want the Box comments to be sent by email notifications. I know how to turn off Box comments for myself, but I want to control all comments on this specific folder. Thank you for your help, Kathy

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Box's New Hover Previews to Boost Your Productivity! 🚀

We’re excited to bring you a powerful update to the Box web experience, designed to help you find the content you need faster and get your work done more efficiently. 💥 With our new hover preview feature, you can now: ✅ Preview text documents, spreadsheets, images, and more ✅ Save time and clicks ✅ Get your work done quicker than ever! This simple, time-saving update allows you to quickly skim through your files and find exactly what you need without having to open them. Start using hover previews today! You can also share your experience and how it has made your workflow easier. Feel free to ask questions and share your feedback, too. 😎

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Jey Bueno Box
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MasaNew Participant
asked in End User Forum
Data Backup to BOX cloud as automatically

I would like to store the local data in the PC to BOX cloud.and also it generates backup data at PC and store the BOX cloud.1. it is possible or not?2. please tell me how to setup. 3.Do I need to prepare by myself?

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Lawrence HemingNew Participant
asked in End User Forum
I can see the file statistics but the downloaded csv report for that file statistics is headers only.

I can see the file statistics but the downloaded csv report for that file statistics contains only the headers: Date, User Name, User Email, Action, Affected, Details. There are no statistics displayed in the .csv file report that would show the activity on that file. I can see the statistics but when I download them as a report, it is blank.

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Jey Bueno Box
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Jose SantillanNew Participant
asked in End User Forum
Web Client Sharing

Hi, I wonder how to share items for only be edited using web client in order to force only online editing.

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Unlock the Value of Your Content with AI-Powered Metadata

Metadata is the key to accelerating critical processes across every part of your business. Learn how AI-powered metadata extraction helps you unlock the value within your organization’s content so you can make smarter decisions. ➡ Read more about the power of metadata: Content + AI at Work ➡ Learn more about AI and content here . Related articles: Using Metadata FAQ: Metadata Boost Your Enterprise Metadata Management Strategy with Box Customizing Metadata Templates

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Jey Bueno Box
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MicaelaNew Participant
asked in End User Forum
Help with Account access required yet no response from support team

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

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Jey Bueno Box
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smiktaNew Participant
posted in End User Forum
i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: How to Maximize the Power of Box Forms with Relay Triggers?F.A.Q.

🚀 From form to action, let’s supercharge your workflows with Box Forms in Relay! 🚀 This seamlessly automates follow-on actions for form submissions. It allows you to kickstart processes immediately after a form is submitted, streamlining your operations. 💥 With this amazing feature, you can: 🔴 Initiate workflows in Relay using the form submission trigger 🔴 Utilize form inputs to dynamically name files and folders in Relay 🔴 Map form field inputs to Box Doc Gen template tags to generate documents on the fly 🔴 Use form fields to initiate Box Sign signature requests 🔴 Apply metadata captured via forms to files and folders through automated workflows How can this improve your team's productivity? 🤔 💡 By automating follow-on actions for form submissions, Box Forms with Relay triggers eliminates repetitive tasks, reduces errors, and accelerates workflows, allowing your team to focus on higher-value work. With Box Forms and Relay, turning data into action has never been easier! 😎 R

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Mastering Box Relay – Building and Managing Workflows

Box Relay is a powerful tool that helps streamline business processes by automating workflows, but to get the most out of it, you need to understand how to effectively create, manage, and monitor your workflows. 💡 Below are some essential tips and best practices to make your experience smoother and more efficient: 1. Understanding Workflow Ownership and Permissions Only admins can grant access for creating workflows in Box Relay. Once granted, you can build workflows on folders you own, co-own, or can edit. However, remember that external collaborators do not have the permissions to create or manage workflows in your enterprise, which helps keep things secure. 2. Managing Workflow Activation & Deactivation You have full control over workflows you've created. Once a workflow is built, you can activate or deactivate it as needed. But if you update a workflow (e.g., modifying outcomes), these changes will take effect immediately for all future executions, as long as the modified outcomes

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Jey Bueno Box
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Eeeek234New Participant
asked in End User Forum
new app update not working?

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening elsewhere? Trying to decide whether to submit a ticket.

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Jey Bueno Box
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Michael BlackNew Participant
asked in End User Forum
Blacked-Out Documents

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them. What can I do to fix this problem? Thanks for any suggestions! Mike

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips and Tricks: Enhancing Security with Additional Recipient Authentication in Box Sign

Box Sign offers an added layer of security by enabling senders to apply additional recipient authentication methods. We’ve updated the SMS authentication workflow in Box Sign to further enhance security. The new process requires signers to authenticate via SMS before they can access, fill out, and sign the document. This update aligns with industry standards and other authentication methods within Box Sign, such as Box account login and password authentication. 🔐 Below are the guides on how to apply authentication methods, including SMS, Box login, and password: 📲 SMS authentication : Box sends a text message to verify the recipient's identity. Add the email address of a recipient. Click the recipient's email address. Select SMS Authentication in the dropdown. Select a country code. For supported countries, visit Multi-Factor Authentication Set Up for your Account. Type the recipient's phone number. 👤 Box login (Enterprise Plus plan only) : The recipient must log in to their Box acc

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Jey Bueno Box
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FukuzawaNew Participant
asked in End User Forum
How to remove pop-ups that appear on links

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears. People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display.

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Jey Bueno Box

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