Support Forum

I have Personal Pro account but unable to view the previous file version. It shows Server ErrorFile versions could not be retrieved. error. I kindly request you to help me resolve it at the earliest.

I am trying to retrieve a previous version of a file but receive a server error(Server Error: File versions could not be retrieved)The current version was corrupt and we lost important data

When I try to open a file through a program like Microsoft Word via Box, it tells me I need to download Box Tools. After downloading it, it says it isn’t found. I’ve checked and both Box Edit and Box Local Com Service are enabled and running in the background. I am running though Google Chrome on Windows 11 and I have been unable to find a solution to this problem. I would love some help fixing this!

「お客さまのアカウントに問題が見つかりました 今後は、Boxアカウントのアドレス＊＊＊（gmail.com以外のメール）と同じGoogleアカウントのアドレスを使用する必要があります。」と出て、ログインできない。また、恐らく対象となっているgmail.comのアドレスにパスワードのリセットを要求してもメールが届かない。その直前のBOX以外での操作は、Googleアカウントが、本来のgmail.com以外のアカウントから、新規のgmail.comに統合するよう要求されて、googleアカウントの画面上では、メインのアカウントがgmail.comになっており、以前のメールはサブメール扱いになっている。

I am trying to create a file, to which I can share a link with 80+ external users to easily allow them to upload their company’s logo.I’ve tried various setting in creating the link, but can’t seam to get it right.  No one has been successful in uploading any of their logo’s.What is the right way to do this?

Hello,I am trying to establish a connection from one of our servers to a customers server. I have some scripts to ftps a file to their box.com account. The ports are open in our firewall but the command just hangs.I’m curious if because my account [removed by moderator] is a general / basic account if this feature is disabled or not allowed unless you have a upgrade account? i am using my account and trying to push it to the box.com/doi_talent folder which is owned by another customer and i believe they have a paid account with you guys.I’m getting no errors, just does not work. thank you for your time using curl commands

I would like to be able to use batch-file (a script file) to organize the files in Box Drive folder.  This means I will use standard DOS commands such as COPY, CD, REN to work on the files.  I used to be able to do this in Box-Sync because the folder for Box-Sync is in C: drive.  I can simply use DOS command to operate on “C:\Box Sync” folder.  But this doesn’t work anymore because the new BOX folder is just a link, not really a folder.  Is there any way that we can operate the files in Box Drive using a script such as a batch file to automate the process?Please let me know.  Thanks.

Hello team! I can't change the employee's email, but other employees have the same emails in this domain. What could possibly be?

Is the 'Last Login' column under User Details report now replaced with 'Last Credential Entry?'

Hi there,   I am wanting to share a link with an external user without them having to input any credentials to view the link. I have read other posts where people are having the same issues, however I do not have an option to select "people with the link." I only have "people in your company" or "invited people only" which still requires login credentials (see attached). Please let me know how I can share links with ease. Thanks, Isabella  

Team, My client is having issues uploading files — they’re receiving a notification that their storage limit has been reached. Do you know how I can increase their storage limit?Best,Douglas

Just today, my office 365 on Mac updated and now has integration. When I open files from Box drive in finder, it shows others when I am editing the file, and within office it indicates when the file was last saved, etc. However, now when I click on “Save as” to save a file with a different name, it doesn’t remember what folder the file was in, and I have to navigate back to the folder. I save many versions as I edit so this is very inconvenient. If I remove Box as an online location in office, it prompts me to sign in every time I open a file on box drive. If I escape out of the login, I can edit with proper functionality but this pops up with every file. Is there a way to fix the “save as” incorrect location, or to disable any attempt at office from logging into box and giving me the integrated version? 

I had a client that asked/required a  2 step verification for a job. The job is done.  But I still have to use the 2 step verification sometimes even when I am not dealing with the old client folder etc. The 2 step ver. is a royal pain, how do I remove it?   Many Thanks in advance.

Hello, I was wondering if I am able to reactivate my school email BOX account after deactivating it a few weeks ago. When I try putting in my email after clicking the reactivation link, it says there's an error and I get this message: “There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at 1-877-729-4269 or billing@box.com.”  I appreciate any help in reactivating the account as I must use it for my school coursework. Thank you kindly. Warm regards,Adam Zilberman

No “new” key to upload

I am trying to upgrade to a paid account but got the following message. However, there is no place to submit a support ticket. Could someone from box reach out to me about next steps? Is this the normal process for paying for an account?There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.

For some reason I can’t access my University’s BOX account and when I try to reset the password it says the reset link was sent to an email that doesn’t exist. The university told me I need to talk to BOX. Please help.

I would like to send a notification to team members when a new item is added to a hub. Box team can this be added as a relay trigger? Does anyone have a work around?

I’ve seen this a few times in the forums - I have an account with an email that I can no longer access what so ever.The box tool reset my password and I have a lot of design work that is no longer accessible. Very important I can recover this.Please provide me someone to talk to so I can get access to my files please. I can show the files on my machine and describe in great detail what they are. 

I have accidentally deleted some folders and files while I am moving my files from Box to OneDrive, please help me in restoring them. Thanks in advance.

Box コミュニティ担当者様（または Box ブランド管理担当者様）突然のご連絡失礼いたします。株式会社コアコンセプト・テクノロジーの笠井と申します。この度、弊社が過去に手掛けた事例（実績紹介）において、Boxのロゴを使用させていただきたく、その許諾プロセスについて確認させてください。使用の概要：使用目的： 弊社サービスとBoxの連携実績、および導入事例の紹介のため。（パワーポイント及びPDF）掲載場所： 弊社コーポレートサイトの「導入事例ページ」および紹介資料内。遵守事項： 貴社が公開されているブランドガイドライン（アイソレーション、配色等）を遵守いたします。使用するロゴ：以下のURLで公開されているロゴを使用します。https://cloud.app.box.com/v/BoxCorporateLogo つきましては、上記のような用途でロゴを使用することに問題がないか、あるいは別途正式な申請フォーム等が必要かご教示いただけますでしょうか。お忙しいところ恐縮ですが、ご確認のほどよろしくお願い申し上げます。 

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

I run this command (numbers changed for amusement)box collaborations:create [removed by moderator] folder --user-id= [removed by moderator] --role=editor --notifyI get this error:user_already_collaborator - User is already a collaborator The user is a collaborator: viewer on the parent-folder 3 levels higher. I want them to be able to edit items in this lower level folder. In the UI, I can do this. In the box:cli, I cannot. The closest I came to working was AI suggesting I create a folder+user group for each folder/user combination and add that as a new collaborator for the lower folder. While this probably would work, I want to do this for hundreds of folders, and I don’t want to pollute my group list.I’ve tried --login instead of --user-id. I have tried --no-notify, and --notify. I have tried --can-see-path. I have tried everything the buggy AIs have suggested, all with no change.

Two things:An update to Box in the last 10 days or so has made downloading far less efficient than the previous setup where I was asked from my desktop what I wanted to do with the completed document. Now I have to go to box to download each file. Why was this done? Is there an option to use the previous setup? Second, my completed documents no longer have _signed at the end of my document names. Now when I download, they have identical names as the original unsigned drafts that I uploaded to Box for processing. Why was this removed?