Support Forum

I create a folder and share it with a partner, but he can see it in grey color whilst I see it in blue color. But when he creates and shares the folder with me then he sees it in blue and I see it in grey as if it's not shared. All the content inside is visible to both, but the color just shows as if it's not properly shared. what can we do in this situation? 

Box コミュニティ担当者様（または Box ブランド管理担当者様）突然のご連絡失礼いたします。株式会社コアコンセプト・テクノロジーの笠井と申します。この度、弊社が過去に手掛けた事例（実績紹介）において、Boxのロゴを使用させていただきたく、その許諾プロセスについて確認させてください。使用の概要：使用目的： 弊社サービスとBoxの連携実績、および導入事例の紹介のため。（パワーポイント及びPDF）掲載場所： 弊社コーポレートサイトの「導入事例ページ」および紹介資料内。遵守事項： 貴社が公開されているブランドガイドライン（アイソレーション、配色等）を遵守いたします。使用するロゴ：以下のURLで公開されているロゴを使用します。https://cloud.app.box.com/v/BoxCorporateLogo つきましては、上記のような用途でロゴを使用することに問題がないか、あるいは別途正式な申請フォーム等が必要かご教示いただけますでしょうか。お忙しいところ恐縮ですが、ご確認のほどよろしくお願い申し上げます。 

Our user can log in to Box normally but All Files shows completely empty. We have confirmed: - Correct email is used - Permissions are correctly assigned and re-shared - No filters applied - Other accounts can see the folders normally - Clearing cache/cookies, different browsers, different devices all have no effect This appears to match Box known issues regarding corrupted file/folder index for the user. Please run the script to repair the user's account index (storage count / folder map).User email: <personal information removed>

One of our vendors does not seem to have access to edit any folders across the board.  They can download files but can’t upload anything either.  We are not sure if it is because they are not a US based company/IP.  How can we solve this?

やあみんな、Box管理コンソールからプロビジョニング済みユーザーのメールアドレスを変更しようとしています。しかし、添付のスクリーンショットにあるように、メールアドレスのテキストボックスが無効/グレー表示になっており、何も入力できません。明確にするために言うと、画像に表示されているメール アドレスはプライバシー保護のためのダミーですが、実際のユーザーは有効なメール アドレスを持っており、すでに 1 回ログインに成功しています。管理者としてメールアドレスを更新できるように、この問題を解決する方法をご存知の方はいらっしゃいますか？アドバイスをいただければ幸いです。ありがとう。

Hi, I have not been receiving Box Notification emails for the past couple of days. How do I resolve this issue? Best,Sripriya

Title says it all.Also my counter says 1.2 Gig but I cannot upload a 700Meg file.This has happened in the past and someone (kindly) reset my counter.TiA & bst rgds, Ch.

Hello, I recently updated my Box account from an individual account to an enterprise account ut my Box storage limit is still showing a limit of 10 GB. A coworker of mine is having the same issue where his account does not seem to have been properly updated, would be great if someone could advise a fix or take a look at our account. Thanks!

I have just logged in to box to get some important files about my rental agreement and noticed that an entire folder is GONE. It was one of my favourite folders so there was a short cut for it, and its just not there.I searched for the folder and it doesn't exist anymore. How can I recover my files, they are really important and I only have them at box (maybe a naive move on my part).

Just want to understand how to delete files that I may not need and close a folder ? Not very intuitive and now trash or easy to see delete function ?

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

buenos días, no me debita de la tarjeta el pago y me dice que pida ayuda por este correo. que debo hacer que ya tengo alerta de cancelación por pago, quedo atento  

Hello: I provide IT support for a major university.  I need to download the Box Sync .msi file for installation on a Windows system.Yes, I know Box Sync is being deprecated in December, but I still need the installer.I can only find the installer for Box Drive but not Sync anywhere.   Please advise.Thank you.  

Hello,I need urgent help recovering access to my Box account.My Box login email was originally: [old_email@hotmail.com]Years ago, that Hotmail address was migrated/changed to:[current_email@outlook.com]The old Hotmail inbox no longer exists and cannot receive emails.I had no issues accessing Box for years, but my password recently expired and now the reset link is sent to the inactive Hotmail address, so I am locked out of my account.This Box account contains many important personal files and photos accumulated over years. I am the legitimate owner and can verify account ownership (files, folders, previous access, devices, etc.).I need help from Box Support to update the login email on my account from the inactive Hotmail address to my curren

My box account associated with my work email will allow me to sign in but then prompts 2 factor authentication. I have a new phone and cannot access a Box account on my authenticator app.

Hello, Most of my folders are not being synced. Please help me on this matter

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Salesforce連携を前提にBoxの設定を検討しています。前提は以下の通りです。・A会社は既にBoxを利用中・契約主体／利用主体：A会社・運用サポート：弊社（外部ベンダー）・Salesforce連携を予定・管理者アカウントおよび連携用サービスアカウントを作成予定・ヘルプ記載の通り、両アカウントは同一ドメインで作成予定そのうえで、同一ドメインで作成する場合、① A会社ドメインを使用するべきか② 運用サポートを行う弊社ドメインを使用するべきかについて検討しています。契約主体および既存利用はA会社ですが、管理実務は弊社が担います。将来的な管理移管、ガバナンス、データ所有権整理、契約終了時の影響などを踏まえた場合のベストプラクティスや、同様の構成での懸念事項があればご教示いただけますと幸いです。

 As you can see in this screenshot its just fully gone. The only way to move the file now would be to attempt to copy the whole folder. I don’t need the whole folder I just need the one file. This is very inconvenient, inefficient and just wastes a whole lot of time. How do I fix this issue? (Side note: is there anyway to contact support directly instead of using this absurd community page? They’re quick to get your subscription but once it comes to tech support I can’t contact anyone) 

I am assisting one of my users and we have downloaded Box tools and enabled it via safari; however, Box is not recognizing it as enabled. We have installed and uninstalled three separate times, as well as restarted the company. How do we fix this issue as the user needs to operate in box tools vice the online forum. 

Hi,  What are box's supported upload file types?  I found a very detail doc on the supported content view file types, but couldn't find one for upload file types where .zip and potentially others are included. Would you help point me to that documentation?  Thank you in advance. -isabella 

I am unable to upload any files to Box. I contacted my IT team and they didn’t find anything security or with the firewalls to cause a problem. It will go to 100% then the upload will fail. I have tried1. Incognito window login and trial2. clearing cache. as mentioned working with my IT.

The activation link was expired and I’m not able to perform admin.  Can link be resent?