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Your go-to space to ask questions, share concerns, and get help with any support-related issues.

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Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Support Forum
Box Community Support Forum Guidelines

Welcome to the Box Community — a public space where Box users collaborate, ask questions, and share knowledge. To ensure a positive and productive experience for all members, please take a moment to review and follow the guidelines below. Start Here: Review the TermsBefore participating, please read and adhere to our Box Support Forums Terms of Service! Your use of the forum constitutes agreement to these terms. 🤝 Be Respectful and SupportiveWe strive to maintain a welcoming and inclusive environment. Be kind, constructive, and respectful in all interactions. Treat others as you would like to be treated. Harassment, bullying, or inappropriate behavior will not be tolerated. If you encounter such behavior, report it to a Community Moderator. For inappropriate content, please click the ellipsis (⋯) below the relevant post and select "Report" to notify the moderation team.  🔊 Communicate Clearly and Considerately Avoid using ALL CAPS — it comes across as shouting. Refrain from “bu

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TraceyJKNew Participant
asked in Support Forum
How to delete a collaborator that does not have a drop down menu by their name

I am co-owner of our site and there are two external people who have access to a folder that they should no longer be able to access. When I try to go into manage collaborators - they have a view only status but there is NO drop-down menu for me to be able to remove them.  Youo can see below - I am a co-owner (june 26th) then the two viewers in grey need to be removed but there is no drop-down menu next to their names to choose? I tried chat gpt etc. but didn’t find anything, 

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mvlNew Participant
asked in Support Forum
is box down

is box down? the box interface is not rendering properly in microsoft edge or safari on mac

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jmoylan1New Participant
asked in Support Forum
Issue transferring folder ownership

I am trying to update the owner of a folder to my Managing Director as today is my last day and I am getting the following error — how can I change the ownership?  

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robbenmigaczNew Participant
asked in Support Forum
Bug: Single Sign-On does not work in Firefox

Several other Box users at my organization and I have noticed that SSO authentication does not work in Firefox. It yields a blank page after logging in through our organization’s login system instead of continuing with the authentication process. One of my colleagues was able to re-create this issue today by attempting to sign in to Box in Firefox (while trying to configure an Rclone remote). In the developer tools, the errorContent Security Policy: The page's settings blocked the loading of a resource at inline ("default-src").is given.This authentication issue is caused by the Box site’s Content Security Policy (CSP), which blocks inline JavaScript, paired with the reliance of the SSO page on inline JavaScript. Firefox adheres strictly to the CSP, so it does not allow the script to run. Other browsers, like Chrome and Konqueror, have no such issue (likely because they ignore this part of the CSP). It's also possible to work around this issue on Firefox by runningdocument.forms[0].sub

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MabarfiNew Participant
asked in Support Forum
Box showing incorrect storage on display

My box account is showing 925.2 MB of 10GB usage and will not let me upload files stating I have no space. 

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GuadaNew Participant
asked in Support Forum
Trouble sign in on app of pc

Hello,When I install the app of Box on my windows 11 and do the steps that I need to sign in on my browser, I do it, but it doesn’t signi in on the app, it continues showing I need to sign in online. What can I do?

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Darbasch99New Participant
asked in Support Forum
I need my account associated with my company

My company has adopted BOX but can't add my existing account with my company email address to the company portal. I need help to get associated. Support said I have to open a ticket myself, but I only have access to the forum.

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PhearinNew Participant
asked in Support Forum
Box tool, BoxForOffice updates does not work

Hi Team, We are currently using Box Tool (Box Edit) and BoxForOffice. The current settings we deployed via MS Intune. “I read the news that the BoxTool and BoxForOffice are automatically updates by itself”. Yet, we didn't manage to see the application update to latest released. Thanks,Phearin 

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masanori kawaguchiNew Participant
asked in Support Forum
After upgrading, some of my files have disappeared.

I upgraded and some of my files are gone. How can I get them back? I don't have a backup so I'm in big trouble.

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mangeshhirodeNew Participant
posted in Support Forum
MFA RESET help

I've switched to a new phone and lost access to my Google Authenticator app, which was set up for Box MFA. Unfortunately, I no longer have access to the previous phone or the authenticator codes. Given that my username is different, I'm wondering if there's an alternative way to verify my identity, such as through the email address associated with my Box account, or if you can assist me in disabling MFA. I'd appreciate your help in regaining access to my account. 

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community-managerKnown Participant
asked in Support Forum
Su cuenta necesita verificación adicional.

Su cuenta necesita verificación adicional. Envíe una incidencia a support.box.com.?

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community-managerKnown Participant
asked in Support Forum
Recovering permenantly deleted folder?

Is there a way to recover a folder deleted from trash?

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db23572New Participant
asked in Support Forum
Is Box Admin down?

Most of the pages in Box Admin are showing unable to load such as User and Content tabs. Account/Billing and parts of Enterprise settings are visible. I tried different browser, computers, and networks, same error. Is this an ongoing issue?

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JeremyCareyNew Participant
asked in Support Forum
Co-Owner Notifications

I believe Co-Owners of a folder always receive alerts about deletes on a folder regardless of the notification settings, correct? Is it possible to disable this for a particular folder? Is it possible to delete this for all folders, without disabling all email notifications for all collaborators in the Enterprise Settings? 

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community-managerKnown Participant
asked in Support Forum
Storage limit

Hi, My account says it has reached its storage limit. I have deleted a lot from the account, and it is in no way over the limit, but still says I am.  Appreciate any help you can give.  Thanks

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community-managerKnown Participant
asked in Support Forum
Recover old Box account

I have an old paid box account I would like to recover if possible - it uses an email account that I currently use with a free account. Is this possible if the account was deleted more than 2+ years ago?

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CellicelloNew Participant
asked in Support Forum
Can't access music data on iOs Files app

Hello,I have been using Box for some time and recently noticed that I am unable to access certain audio files (.wav, .aiff, and .midi) through the iOS Files app. When I try to open these files, I receive the following error message:“Cocoa error 0 – Your device couldn't connect to the server. There may be a problem with the server or network.”Other file types, such as JPEG and PDF, open without any issues in the Files app. Additionally, I am able to open all files, including audio files, without problems using the Box app on my iPad.My device is running iPadOS 18.5, and I am using Box app version 5.42.0 (25966).Reinstalling the app fixed it 😁Sorry to bother you. 

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TM - KFTZNew Participant
posted in Support Forum
BOX SYSTEM ISSUES 

HiI’ve encounter an issue with our Box system Specifically, we're receiving an error notification when attempting to make changes and update a particular Excel file. This is the single Excel file that all employees use to record their daily details.Also, some employees are experiencing difficulties uploading documents to Box, while others are not facing this issue.Could you please advise what is the problem?Thanks

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BigJJNew Participant
asked in Support Forum
How do i contact support by mail or chat?

Hi, we just started an enterprise trail with our company and i would like to ask some questions. How do i contact support instead of using a public forum. 

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ting_zishiNew Participant
asked in Support Forum
Not Receiving 2FA Verification Code Email

Hi Box Support,I'm having trouble receiving the 2FA verification code emails when trying to log into my Box account. I’ve tried multiple times but have not received any of the code emails.Details:- My colleagues using the same domain can receive the code without issue. (this account)- I've checked all folders, including spam, and confirmed there are no filters or blocks on my email.Could you please check if my email address is being blocked or delayed on your end? If needed, I can provide further verification.Thanks in advance for your assistance.Best,  Ting  

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Chip GeNew Participant
asked in Support Forum
Making a file online only

I’m trying out box and I wanted to know how to make a single file online only. I was able to make an entire folder, but there is no option for a single file.  

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community-managerKnown Participant
asked in Support Forum
email notifications stopped

One of our users stopped getting email notifications 

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arunmanoj 246New Participant
asked in Support Forum
Viewing issue

In recent time I have been facing few issue in box mobile app. I have upto 50Gb usage limit for which I use my most of my backups.issues,The ‘”make available offline” option never works properly, in both use preview and download original method. Folder contents are not viewable expect for the latest update, I have some folder with 1000+ docs but after the first few docs the app doesn’t show the rest rather It keeps loading with no success.Since the app is not serving its purpose I tried downloading to my PC or phone no success in that too.I have tried uninstalling and reinstalling the app, and clearing app, data and cache storage with no success at all. Please help me on this.

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KazzNew Participant
asked in Support Forum
Logging in via 2FA

We need to contact support at Box because a user has not got access through two factor authentication. Is there a support email address for log in help? 

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