Support Forum

where do I find the Box Certified AI Strategist exam downloadable companion workbook?

keep in this screen …  

Windows 11環境でBox Driveを利用しているユーザー1名について、エクスプローラーが頻繁に「応答なし」になる事象が発生しています。【環境】・Windows 11 Home 25H2・Box Drive：2.54.169・Cドライブ空き容量：約184GB・Box Driveキャッシュ：約8.7GB【症状】・Box Drive導入当初から断続的に発生・Box Drive上の特定のファイル／フォルダに限定されず発生・ファイルを個別に開く、コピーする、移動する等の操作自体は可能・Box関連のフォルダをエクスプローラーで開いていると、ローカルフォルダを操作している際にもエクスプローラー全体が「応答なし」になる場合がある・Chrome、Firefox等のブラウザは正常に動作しており、ブラウザ版Boxも問題なく利用可能・タスクマネージャー確認時、CPU使用率は低く、ディスク使用率もほぼ0％【確認・実施済み】・PC再起動 → 改善なし・Box Drive再インストール → 改善なし・大量の同期／アップロード処理なし・大量のオフライン保存なしまた、別のWindows PCではBox Drive 2.55.137がインストールされていますが、問題が発生しているPCでは、Box Driveを再インストールしても2.54.169のままです。同様の事象をご存じの方はいらっしゃいますでしょうか。また、Box Driveのバージョン差が本事象に関係する可能性や、追加で確認すべきログ・設定等があればご教示いただけますと幸いです。

Boxの2段階認証をSMS認証からGoogle Authenticatorによる認証に変更したいのですが、QRコードが表示されず、設定できない状況です。【発生している事象】 アカウント設定から、現在有効になっている「SMSテキストメッセージ」の認証を削除。 削除確認画面で「OK」を押すと、2段階認証が無効になり、Boxから無効化の通知メールも届く。 「設定」から「認証アプリ」を選択すると、QRコードの読み込み表示が続き、QRコードが表示されない。 ページを再読み込みすると、削除したはずのSMS認証が再び「有効」と表示される。 【実施済みの対処】 Google Chromeでの操作 Chromeのシークレットモードでの確認 Microsoft Edgeでの確認 パソコンの再起動 SMS認証の削除および「変更を保存」の実行 いずれも改善しませんでした。外部取引先のセキュリティ要件により、早急に認証アプリへの切り替えが必要となっています。同様の事象を経験された方、または解決方法をご存じの方がいらっしゃいましたら、対処方法をご教示いただけますでしょうか。よろしくお願いいたします。

We are a voluntary organisation trying to find our way round Box to share files. We have recently upgraded to a paid version of Box but have now received the attached emails. I don’t know what this means or what I need to do to stop being charged etc  Can anybody help?? For info - we currently have 5 ‘Collaborators’ . Some of these do not use our organisations email address???

IndividualからPersonal proへのアップグレードができません。クレジット決済の情報を入力して、アップグレードのボタンをクリックすると、以下のエラーメッセージが表示されます。 要求の処理中にエラーが発生しました。お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。 どうすれば、アップグレードできるかのサポートをお願いします。

I need help ASAP. I deleted a large file (177,000 files) and I am trying to restore it. When I try to restore it just says “locked by another operation”, which I assume is the attempt to restore such a large file. But it has been like that for 2 hours now, unable to still restore. I am wondering how to get these files back ASAP, as they are the backbone of my entire job, like every important file is in there.

Hi,We need Box’s latest SOC 2 report and the accompanying bridge letter for our vendor review. Could you please help us access these documents?Kind regards,Margrét

Hi, My primary email on my box account has been deleted and is inaccessible. I added another personal email to that account but in order to do so, it needs to verify with the old primary email that can no longer be opened. Can box delete the primary email for me and use the new personal email as the primary email instead?  Thanks!

Hi- I am unable to login to my Box account. Old email was a college email and I have since graduated out and don’t have access to that email. I was able to login even yesterday to that account, but it locked me out now despite entering the password right. I can’t get any passcodes sent to the college email id. It won’t send anything to my backup email on file in my Box account too. Please help with my login access issue

Hi, as many other users have seen, I'm having a problem with my Box storage space. I currently have 50GB of usable space, but it's always full, even though my cloud storage is empty, my trash is empty, and I haven't had any file movements for over a year. I'm looking for clarification and a resolution to the issue.

I need to uplaod an new XML Data file from Entra(The reply URL didn't carry through in the 1st one).  Will not let me delete the Cert or upload a new XML data file. It appears that I need to delete the existing cert then it will let me upload a new SSO Config data file? Can;t delete the cert though.... ?

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email. I have researched and tried the options provided by the other users - thank you.  Nothing has worked!!  Jeff

Hello, I followed instructions on another post about removing the user, re-adding, and checked all mail filter and firewall settings. The user is still not getting verification emails and cannot access Box. Can she be removed from the suppression list on Box’s end? The email in question is <removed personal information> Thank you 

Hello,I'm posting from a new account because I'm locked out of my original one.My old account was created years ago with an email address that no longer exists. I still know the password, but after logging in, Box sends a 2FA code to that deleted address, so I can't complete the login.The account holds over 1 GB of important content, mainly workshop recordings (.mp3 files).Could Box Support please help me verify my ownership and regain access, ideally by updating the login email to my current one? I'm happy to provide verification details privately.Thank you very much

Hello, I need to request a 17a-4 letter. Who do I contact about this?Thank you.

Hello, I have a new Lenovo with Microsoft 365 Personal, I created a Box account, I’ve downloaded the Box Drive for Microsoft  and installed it on my PC. I run the execution, restarted the PC, and tried to open the app on my desktop. I brings me to a loop of asking to login on the webpage again and again. I’ve tried all possible actions (as recommended by ChatGPT) and no luck. What can I do please? Thank you.

I deleted several large files and the storage keeps showing it's full

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.

I was trying to upgrade and was asked to contact support.

Hi, I am the ‘owner’ on our free Box storage account for a small organisation. One of the 6 editors is unable to upload documents to the folders I create - he has done so before, but is no longer able to. Please could you offer any thoughts or advice? Thank you

I need to restrict Box logins to certain IP -( allowlist). Please advise.