Support Forum

I have been trying to upgrade the account but am getting an error message. Ideally, I’d like to create a new account linked to my work email address which is <removed personal information> but each time I try there is a message additional authorization required. I have an important event in 5 hours and this issue has been going on for at least 3 hours. Can someone please help me make sure I can have a set up box account with the <removed personal information> account that is fully functional?Thanks!

無料アカウントからビジネスプランへ変更したいが、申し込みしようとすると”既に登録済”のメッセージが出て進めない。ビジネスアカウントへアップグレードするにはどうすれば可能か知りたい。

Reopen this issue, because this is still happening now and hasn’t been solved.https://support.box.com/hc/en-us/community/posts/ [removed by moderator] -BOX-Drive-installs-cbfsconnect2017-sys-which-disables-support-for-Microsoft-s-Bypass-IO-directstorage Now, there are two NetworkProvider filters, cbfs20 and cbfsconnect2017. As I detail at the bottom, setting IoBlockLegacyFsFilters to 1 does not fix the problem any longer. You can delete cbfsconnect2017 entirely as I outline, and both Box and other filesystems work at the same time, but Box persistently re-adds it to the registry, so it is only a quick fix.If there is a way to permanently remove the older legacy one, it doesn’t appear to serve a purpose.

Out of the blue yesterday, a new “Files” navigation pane appeared in between the left sidebar and the middle of the screen. It’s eating a lot of screen real estate and after eleven years of using Box, I don’t need it. Can you get rid of it?

Our company has many jobs running at the same time.  Some of the files are 30+ gb large so it is to our benefit to make them available offline.  The jobs themselves may take a few years to complete.  Some people are finding their disk space is getting very low due to the amount of files they have made available offline.  Is there a way to list all the files that user has made available offline so that they can free up disk space?

Unable to access shared files.

I have submitted a Box Form. Can I take the data entered to generate a document (PDF)? If so, can you point to me to Box resources for doing this or, if possible, provide a brief outline of the process? Help articles are pretty cryptic and brief. Are there more expansive help documents available for Forms and Doc Gen?

Call box, tells me to create a ticket.Everytime I sign in to create a ticket it sends me to this community support page, and wont let me create a ticket.How do you create a ticket, as I created the acocunt with 3 users and an admin solely to manage the users, but we are being charged for 4 users.

Trying to login forwards here after saying "issue". Trying to download files from a shared box into my box. 

Files with variant characters such as “𣘺” in their names fail to upload to Box. They can be uploaded if we rename them, but doing so would add extra work to the migration process. Is there a workaround?

Hello, Each time I try to upload a file to Box, I get an Error “Network error” message. I have tried several options to troubleshoot, including using different browsers, clearing all cache, restarting my computer and confirming file names are appropriate. Please assist in resolving this thank you!

The Admin for our account has left the company and we need to change the Admin and update the payment info. I can’t submit a support ticket with verification details since I have a free account. Who at Box can I contact to transfer the Admin for our account? Thanks!

Hello,I switched from Box Sync to Box Drive in September 2026. Since the last update to v2.56 Box Drive asks at every launch of my MacBook Pro 15 2018 with Sequoia 15.8.2 to uninstall Box Sync. Obviously this fails because Box Sync has already been uninstalled.It re-displays the error message on https://docs.box.com/en/box-drive/getting-started-with-box-drive/uninstalling-box-sync-using-box-drive where I’m asked “Please open a support ticket if this happens.” But nowhere I can find how to do this.I also checked https://docs.box.com/en/box-sync/using-box-sync/uninstalling-box-sync-manually and nothing from that is left on my machine. And before the last update, Box Drive did not ask to uninstall Box Sync.So how to open a support ticket and how to get rid of this annoying bug?Thanks and best regards Markus

Hello,I would like to request the cancellation and refund of the invoice charged on November 9.I should have canceled the subscription before the billing date, but I mistakenly failed to schedule the cancellation in advance.As I have not used the Box app in November, I would appreciate it if you could cancel the charge and issue a refund.My Box account ID is <removed personal information>Thank you for your assistance.Best regards,

No domino bien el inglés, así que espero que este traductor funcione. No puedo pagar mi factura para actualizar mi plan. Recibo el siguiente error después de intentar realizar un pago con tarjeta de débito: Se produjo un error al procesar la solicitud. Su cuenta requiere verificación adicional. Envíe una solicitud de soporte en support.box.com.

COMO PUEDO REVISAR ALGO CON PERSONAL DE BOX YA QUE NO PUEDO PAGAR MI AUMENTO DE PLAN ME DICE QUE MI CUENTA NECESITA REVICION QUE ME CONTACTE CON SOPORTE BOX

All big shared folders with several G of files are missing,. They are not in trash. How can I restore the files?

Disregard. I was able to solve the issue.

Subject: Missing PSD files in Box: recovery and preventionOur team just ran into a problem. We work entirely with Photoshop files, and each PSD produces a folder of exported JPG assets. Everything is stored in Box.Today we got a change request for one of the PSDs. When we opened the project folder, the exported asset folders were still there, but several of the original PSDs they came from were gone. I didn't delete them.How can I recover PSD files that I didn't delete myself? How can we keep this from happening again? Right now we have to rebuild the PSD from scratch, and that costs a lot of time.In the image below you can see all of the assets generated from the PSDs but the PSDs are not available con box.  

利用者でwebのBOXにはログインできるけどBOX DriveにはログインしようとするとユーザーIDを入力するとまたログイン画面に戻る利用者がいます。ブラウザのキャッシュを消してブラウザのアカウントからサインアウトしても変化ありません。また管理画面のユーザーの設定ではユーザーの詳細を確認するとパスワードは設定済みですが、ユーザーのアカウント管理から認証を確認するとパスワードは作成されていませんになり、パスワードを作成にしてもエラーになります。https://app.box.com/reset　でパスワードをリセットをしても変化ありません。いかがしたらよろしいでしょうか。 

Box Driveをバージョン2.32.112に更新する際に失敗し、更新が完了できない旨のメッセージが表示されました。何度か試みましたが、更新はまだできず、解決作はありますか？

could I have a legacy copy of the installer suitable for Monterey so I can continue using Box