Support Forum

I have unlimited storage and we own all the folders.External users upload files to us. We can no longer upload because the 10gig limit has been reached.  What is causing this error?

An employee at an external supplier has left the company. How can its user rights be disabled best ? He may have access fot various BOX-folders.

I am trying to setup 2-step verification with the next action but it can not work.Click “Set up” at 2-Step Verification on Account Settings Clich “Next” at Set Up 2-Step Verification Then I see 3 vertical bars on the window at Step 1 instead of QR code which should be shown on the window.I re-stared my PC but no change. I tried the same with my Mac but no change. (same situation)I would very much appreciated it if someone could give me any suggestions to fix this problem.

BOXの招待メール、確認メールが届かない事象が2件発生しています。11月上旬に外部ユーザー宛にBOX内の特定のフォルダの招待メールを送信したが届いておらず、確認したところ外部ユーザーのメールアドレス側で社外メールが受信拒否となっていたたため、解除しました。解除後、対象フォルダの外部ユーザー一覧にて「保留中」となっていたため「再招待」を実施したが下記事象が発生しました。-----------------------1件目：再招待を行ったところ招待メールは届いたが、メールアドレスの確認メールが受信できない。 2件目：再招待を行ったが、招待メールが届かなかった。「保留中」を一度削除し、再度新規招待を行ったが、招待メールが届かない状況。----------------------- 下記既に確認済みです。・初回の招待時にメールアドレスが存在していなかったため、管理者画面の「抑制リスト」を確認したが、対象のアドレスはありませんでした。・対象アドレスの迷惑メールボックスにも招待メールは届いていませんでした。・対象アドレス側で、社外アドレスのメール送受信テスト実施済ですが、問題ありませんでした。・メールアドレスに誤りがないことを確認済みです。・下記サイトは確認済みです。

Box showed that I am using 100.1GB of my 100GB spaceEven after I have deleted GBs of files, it still showed that.As such, I am unable to carry on with my work on Box.I could not upload files.I could not save edits to PDFs.And my project deadline is approaching.

I previously subscribed to the Personal Pro $10 plan some time ago. Recently, as my storage was full, I decided to upgrade. During the process, I was shown the Starter $5 plan, which clearly stated “All Personal Pro Features, plus”, and listed benefits such as 100GB storage and 2GB file upload limit. However, after completing the purchase, my account storage did not increase to 200GB as expected, and the additional features also do not seem to reflect what was stated.Could anyone help please clarify:Why my storage did not reflect the upgraded total capacity?If the Starter plan includes all Personal Pro features, why are those features not added to my account?Does the Starter plan add on top of Personal Pro, or does it replace the existing plan?How exactly should the storage and features be calculated based on these plan descriptions?

I’d like to use the Box for Microsoft Office (Desktop). How can I solve this?microsoft365: business standardbox account: individual  

Working on files and all of a sudden the folder I was working in just disappeared! It's not in trash; this is several weeks of work!!!!

We are experiencing an issue with Box Drive (cloudfiles-based) where shortcuts created on the desktop become unusable after signing out of Box and signing back in.This issue does not occur with other cloudfiles-based applications.Please investigate the cause.OS: Windows 11 Pro 26220.7271Box Drive: v2.48.250

I’ve a user with the error mail already used in a Box account but not associated with an enterprise when I try to add them manually in the admin portal. I have tried what Box tech not says to select save a second time and the user will be saved. This is not working for this account I just a get continuous bouncing icon: <image removed; personal information redacted> 

We are receiving the following e-mails:This file violates your organization's SSN Check policy for containing Social Security numbersIs says for the admin to review these but we can’t seem to find them.  Going to Governance → Content Security → SSN Check → Action → View Quarantine Files just returns a msg “Oops, we can’t find the page you’re looking for” and returns to Content. Does this function work or is there something wrong? Thanks, Jason

I can’t upload a profile picture. I get an error message saying that the image has to be either JPG or PNG and smaller than 1MB. I have tried multiple images in both JPG and PNG formats and all are much smaller than 1MB. They have ranged from 150KB to 300KB.  I’ve been using Box.net/Box.com for 15 years as a paid user. This is my first time trying to contact support. I am surprised and disappointed at how difficult it is to find where to submit a support ticket. My concern is what would happen if something critical were to happen.  Where can I submit a support ticket? Why does Box make it so difficult?!?!?

Storage Usage Or File Count In My Account Is Incorrect

I am now getting a box asking to confirm move when moving files from one folder to another. It happens for each file being moved. This just started up and I move files daily so would like to turn this off but cannot see ow to do that. 

Dear helpers Can you tell me if there is a risk with deleting Box Cache ?I need space on my HDDIt’s heavy (17,7 Gb) and it’s located in C:\User\AppData\Local\Box\Box\cacheIf I delete those file, will I looase something ?Thanks for your help 

Hi, I face one condition, when I access one box url which is given by customer by edge browser, it show message as belowConnecting to a Wi-Fi HotspotYour current Wi-Fi connection (public Wi-Fi) may require you to switch to [removed by moderator] But when I use google chrome, it can normally access it. Is there setting which I can adjust in edge ? Thanks

I am receiving the following message when trying to add a user:  "Email already used in a Box account but not associated with an enterprise."

How to add other people to a box folder if the folder owner becomes email becomes inactive?

Dear BOX, My current credit card was expired, but I cannot add new credit card. What can I do? Please support

Hello, My storage shows it is full, but it's not. One folder shows 22GB of storage, but the sum of the files is only ~2GB. Can you please run your script to fix it? Thanks in advance.

I was unable to add a document to an individual folder due to it being full, I deleted content from the folder but it is still giving me the message that it does not have space. I verified my storage usage in my account and it is no where near full. 

Recently, I have experienced an issue where every Excel workbook I open from Box Drive will open with the message “This file has been moved. We recommend saving it now to finish moving it.”Some things to know:It only happens with Excel files, nothing else. The files have not been moved as their location, name, and last modified dates all reflect that which is in Box Online. Uninstalling and reinstalling Box Drive does not fix it Repairing Office does not fix itI have heard of other users having a similar issue but have not seen a resolution from Box yet regarding this.

Ive used box for many years, but now uploads are very slow at box via web page, so slow i gave up and went and joined Mega no problems there full speed ahead, if you cant fix this problem Im done with box. Michael.

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.