Hi ​@longhai, welcome to the Box Community! Sorry to hear you ran into an issue while purchasing a Business plan.

Could you please share the error message you encountered so we can assist you further?

If you need help with a manual upgrade, feel free to reach out to our Billing Team at billing@box.com.

We look forward to helping you resolve this issue.

hi Jey, the error message said I can’t purchase a plan pricing in dollar, that i need to pay with JPY.  and i’ve switched multiple credit cards and still could not finish purchasing…

could i just purchase a plan by reaching out to billing@box.com ?

Hi ​@longhai, thank you for your response and for providing the error message you encountered—apologies for the inconvenience.

Regarding the error, I believe it may be related to the currency. Due to Japan's tax regulations, we require that any customers with a "Sold To" address in Japan purchase their plan in JPY. If your company is located in Japan, the plan must be purchased in JPY.

I see that you've already submitted a case to our Billing Team, noting that there's no option to switch to JPY. Could it be an IP address issue? Have you tried using a private/incognito tab or a different browser?

In any case, rest assured that our Billing Team will continue assisting you with your purchase. For now, please wait for their follow-up via email to help resolve the issue.

Wishing you a wonderful day!

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I am currently trying to complete my Box subscription payment, but I encountered the following error message:

"An error occurred while processing your request. To comply with the Japanese invoice system, customers with a billing address in Japan are required to pay in Japanese Yen. If you wish to pay in USD, please select a billing country outside of Japan or refer to the Box Billing FAQ."

I am located in Japan and would like to pay in Japanese Yen as instructed. However, the payment process does not proceed successfully even after confirming that my billing address is set to Japan.

Could you please assist me in resolving this issue?
If there are any specific steps I need to follow or settings I should check, I would appreciate your guidance.

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Thanks

Hi ​@Hitoshi, welcome to the Box Community! I’ve moved your post to this related topic.

To help resolve the issue with setting up your account with the correct currency based on your address, please reach out to our Billing team by submitting a ticket or emailing them directly at billing@box.com.

I also noticed that you've canceled your account. If you'd like to continue using Box and reactivate your account, the Billing team will be happy to assist with that as well.

We hope to get this all sorted for you soon!