Welcome to The Box Community

Box MCP Server: successful get_file_content is billed as 2 API calls in Platform Activity (pricing page says 1)

Hi,We are building a custom integration (non-published platform app, user OAuth) that calls the Box MCP Server at https://mcp.box.com. Because this use case is charged, we measured how requests are counted.SetupOn 2026-11-04 (PST) we created one cust

18 hours ago

QuyenNew Participant

asked in SDKs and Tools

Box Developers page can't save any configuration

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit Box Developers Consolewith browser request Box cfg RequestResponse Body

192935

23 hours ago

rrajwadeBox Employee

Introducing Box Context RetrievalNews

AI agents can answer questions only when they have access to the right business context. That context often lives in files across an organization: contracts, policies, project plans, research, and more. Finding the relevant information—and making it

1281

bmalhotraBox Employee

How can I detect content threats and respond with the right action?News

At BoxWorks, we’re announcing stronger threat detection alongside adaptive response capabilities.Threat Protection: Expands detection across unusual downloads, compromised sessions, suspicious sharing, and mass deletion. Adaptive Response: Matches ac

120

bmalhotraBox Employee

How can I manage official records in the same place as my content?News

We’re announcing Box Records to help organizations manage official records in Box. Admins will be able to define record types and retention rules, automate record declaration through workflows, and track records under retention or nearing disposition

270

bmalhotraBox Employee

How can I set clear boundaries for AI agents working with my content?News

At BoxWorks, we’re announcing Box Agent Security controls to help admins manage what agents can access and do:Control access: Now you can apply classification-based policies before external agents reach sensitive files. Set action boundaries: Protect

220

Ashish SinghNew Participant

Box Shuttle – All STS#0 SharePoint Site Collections Missing from Source Explorer

Hi Box Support Team,We are currently using Box Shuttle to migrate content from SharePoint Online to Box. We have identified an issue where all SharePoint site collections using the STS#0 template are missing from the Box Shuttle Source Explorer.Issue

252

jbswNew Participant

OAuth 2.0 authorize endpoint now returns "invalid_request" when state exceeds 1024 characters — new limit?

Hello,We develop a kintone plugin that integrates with Box using the OAuth 2.0 authorization code flow(https://account.box.com/api/oauth2/authorize).Recently, without any change on our side, users started seeing the following error page from Boxright

160

EquinoxNew Participant

Shared Link Issues

Hello,My account has all of the correct settings ticked to be able to share files with anyone who has access to the share links, however it is still only allowing me to share links with invited people only despite this. I have checked all for my sett

653

Media & Entertainment Industry Brief (Date range: 26 October - 1 November 2026)

LarsJ BoxBox Employee

posted in End User Forum

Governed AI, new distribution partnerships and programmatic expansion advanced, while agency results showed an uneven recovery. Box strengthens controls for AI-connected contentAnnouncement date: 27 October 2026What happened: Box announced MCP serve

jonathonconnollyNew Participant

Billing issue

I am experiencing the same issues, I have created a ticket with no response. upon entering credit card (s) to ensure no billing issues receive error stating additional verification required. No response from support.

121

4 days ago

kgdickensNew Participant

Box Integration "Open" menu does not have option to open local Word app

For some users, the “Open” menu does not have the option to open a Word document, using the local Offie 365 version of Microsoft Word. Instead, it shows Install Box Tools to open the document and will procede to attempt to download and install Box To

271

6 days ago

TarajiNew Participant

How to access box with no more access to my email

Hello, I have lost access to the email address I use for logging to my box account, I have tried with the provider ( Yahoo ) but the account has definitely been removed and can’t not be recovered and a new email with same address is not available.I c

511

8 days ago

nakamurasakiNew Participant

Inquiry Regarding CVE-2026-111497 (HTTP2Shell / Node2Shell)

Hi,We use Box for file sharing and are currently conducting a security assessment regarding CVE-2026-111497 (HTTP2Shell / Node2Shell).We would appreciate a written statement from Box regarding the potential impact of this vulnerability. Specifically:

1120

8 days ago

Mary Claire MulliganNew Participant

Adding secondary email

I received a Box invite via email to my secondary email account. I cannot access or even see the shared file, although I added that email address as a user. How do I make this work?

281

11 days ago

SarahTCF1New Participant

I got this "Error Trying to Add Email to Your Account"

I had two account and deleted one. I now want to link the two together by adding an e-mail to the remaining one but I keep getting this error.

413

11 days ago

Avery KNew Participant

Request for statement on CVE-2026-109618 / CVE-2026-109619 (PHP RCE)

Hi, store regulated customer documents in Box and need a written statement from Box Security for our vendor risk file regarding today’s PHP remote code execution vulnerabilities ( CVE-2026-109618 and CVE-2026-109619 ). Specifically:Does any component

15878

14 days ago

Dianeb01New Participant

AUTOSAVE

How do I turn it off. I bring up a document to reuse for something else. I edit it and it automatically saves over the original document before I do “save as” for another location

421

14 days ago

Ashish SinghNew Participant

Box Shuttle – All STS#0 SharePoint Site Collections Missing from Source Explorer

252

GuyEldNew Participant

Are there any special plans/offerings for companies trying to create integrations with Box?

Offerings*Hello, I am working for a company trying to build an integration with Box for our product. I would like to know if there are options for an enterprise ment just for testing our integrations work? The main problems are extra paid features we

221

bhansen_advNew Participant

Deleted personal account email still reserved, cannot link it to enterprise admin account

I am the admin of a Business Plus enterprise. A free personal Box account existed on an address at a domain I have since verified in my enterprise. I permanently deleted that personal account today so I could link the address as a secondary email on

181

9 days ago

rmndzNew Participant

Unable to Select a Folder for Automate

I created a folder for external users to upload file/s via a file request form. I am setting up an automation for this folder using the File Request as a trigger. However, I am not able to select that specific folder. It is not grayed out either - th

411

9 days ago

DaliNew Participant

Adding User error: invitation available for freemium account holders

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

71913

10 days ago

Yu HENew Participant

change SSO Idp and domain email address

Hi team, we are currently have the below domain as verified domain and Idp is azure. complispace.com.auNow we need to change everyone’s login to different domain name of “ideagenplc.com” and same time, I need to change from current azure IDP to idea

1032

10 days ago

ReneCNew Participant

Multiple 2FA methods

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Ren

3333

13 days ago

RSKadishNew Participant

Reporting on/sharing Box Shield alerts?

Hello,I’m looking for suggestions on how to best share the details of a Box Shield alert with an affected user. For instance, if I want to share the details of an anomalous download alert with the user, including the list of folders. There’s no way

802

13 days ago

Diane ONew Participant

Does Box AI Home process documents recently accessed via shared link without collaborator access?

We've done some testing to find out if Box AI Home has access to content via shared links. The result suggests that content recently access via shared link can be processed by a Box AI Home event when the user does not have collaborator access to the

622

14 days ago

gladminNew Participant

Clarification on Fair Use Policy during Migration

Account Type: Enterprise PlusWe are currently migrating from SharePoint to Box using Shuttle. At around 7TB of files migrated, we received an email referencing the Fair Use Policy.Given that Enterprise Plus offers unlimited data, could you confirm if

802

15 days ago

mcp-metering-devNew Participant

Box MCP Server: successful get_file_content is billed as 2 API calls in Platform Activity (pricing page says 1)

18 hours ago

QuyenNew Participant

asked in SDKs and Tools

Box Developers page can't save any configuration

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit Box Developers Consolewith browser request Box cfg RequestResponse Body

192935

23 hours ago

jbswNew Participant

OAuth 2.0 authorize endpoint now returns "invalid_request" when state exceeds 1024 characters — new limit?

160

ア

アリーNew Participant

Using Platform Apps with an Individual (Free) Plan

Hello,I have a few questions about using the Developer Console and Platform apps with an Individual (Free) plan. Can I create and manage Platform apps in the Developer Console with an Individual (Free) plan? Can Platform apps created with an Indivi

180

アリーNew Participant

V2 Webhook: When and how often does FILE.UPLOADED fire?

I have two questions about Box V2 Webhooks. 1. When is FILE.UPLOADED triggered?When a new version of an existing file is created, is FILE.UPLOADED triggered for all of the following methods? Uploading a new version through the Box web interface API

544

ア

2 days ago

chunterNew Participant

asked in Box AI API

Claude uses Linux shell, can't acces files in Box

I am using Claude to extract data from backups, this works with OneDrive, but after I migrated to BOX, claude tells me “Linux shell on your laptop, and that shell still can’t open the Box folder.” The files are locally stored. I do not have a problem

161

Timur-i-LengNew Participant

Free Developer account for recurring personal backups to an existing Individual account

Hello,I have a free Box Individual account. I would like to create a user-authenticated OAuth 2.0 application under a separate free Developer account, then authorize it to upload personal backups to my existing Individual account.This would be a priv

631

4 days ago

terrySPSNew Participant

Service account unable to accept Terms of Service

I have a free developer account which has an App created in it which I use to access files for some of my clients. I access the clients files by having them share access with the service account within the app, generate a token for the service accoun

1532

4 days ago

VidHubTeamNew Participant

Commercial OAuth App with Free Box Individual Accounts — API Limits & Streaming

Hello Box Community,I'm developing VidHub, a personal media app that allows users to connect their own Box accounts through OAuth, organize their private videos and music, and stream them directly to their devices.VidHub is a commercial third-party a

120

5 days ago

CloudEagleNew Participant

What is the typical time difference/latency between admin_logs and admin_logs_streaming?

Hi community,We are comparing the Box Events API endpoints for enterprise event logging and noticing a timing gap between admin_logs and admin_logs_streaming.The official documentation mentions: admin_logs: Returns historical events strictly in chron

120

7 days ago

Tyler B.New Participant

Custom Terms of Service

I haven an Enterprise account and need the Custom Terms of Service capability enabled on my account.

54 minutes ago

JJEMNew Participant

When switching from Box Sync to Box drive, many of my files disappeared and I have a long list of ".tmp.drivedownload" files greyed out in finder- what is the issue?

Working on a mac (Apple M1 Pro, 2021, macOS 14.5) and switched from Box Sync to Box Drive a week ago by following the step-by-step installation guide. I have a whole host of folders in finder that now appear as “empty” without their associated files.

1 hour ago

Markus BlaserNew Participant

Box Drive asks uninstalling Box Sync that is already uninstalled

Hello,I switched from Box Sync to Box Drive in September 2026. Since the last update to v2.56 Box Drive asks at every launch of my MacBook Pro 15 2018 with Sequoia 15.8.2 to uninstall Box Sync. Obviously this fails because Box Sync has already been u

1 hour ago

Lea FrescalineNew Participant

Request to Expedite 14-Day Waiting Period for Manager User Enrollment

Hi, we've successfully verified our domain, but there's a 14-day waiting period before users can be enrolled as Managers. Is there any way to speed up or bypass this waiting period? We need to assign Manager privileges as soon as possible.Thanks for

1 hour ago

StaumrelNew Participant

Making files available offline

Our company has many jobs running at the same time. Some of the files are 30+ gb large so it is to our benefit to make them available offline. The jobs themselves may take a few years to complete. Some people are finding their disk space is gettin

232

3 hours ago

Gene MillerNew Participant

Box Desktop App + Beyond Compare (File / Folder Comparison)

Hello everyone. I currently am in a situation where I have a server or drive stores and it a goal to move many of my team members over to Box as a medium to long term solution with the benefit of sharing content with external users and member outside

452

5 hours ago

LivNew Participant

Adding user with existing "freemium" account

Hi, I am unable to add a user because it says they already have a freemium account. She said she has deleted that account but I am still getting the same error. Payment button keeps loading.

265

6 hours ago

Walt SNew Participant

URGENT - Critical Folder Disappeared This Morning

Help -- A critical Folder went missing this morning after adding a file to a folder within the main folder. The folder is not found in the Trash Bin of any of our Users -- including mine -- and we can’t find it hidden within another folder. We’re on

131

6 hours ago

54kideNew Participant

メールアドレスの追加及び変更ができない

Individualです設定からメールの追加表示自体ありません

7 hours ago

GChêneNew Participant