Admin Forum

Last payment has been declined (set on a card we’re not using frequentyly anymore) and I am trying to add my new credit card details for in the "Add New Payment" . I have entered all the details correctly, still I get an error "There was an error processing your request.We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance."I keep receiving the same error message: “There was an error processing your request.We were unable to process your request. Please double-check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.” How do I solve this pr

I have a personal pro account and am unable to change primary email address.  Get an error if I try to link an address. Any help appreciated.

I am exploring a method to restrict certain file types (.exe and .msi for example) from being uploaded into our Box (Enterprise Plus) instance and I don’t see a native way to “block” uploads based on file type. I am thinking the only way to “achieve” this would be to use the Box API to search for files (or perhaps Shield Alert Event list?) with the specific extensions periodically and delete them.Using a normal search, I am concerned about lag time from search indexing, as well as the cadence of that search.I suppose I could create a Classification policy to classify these files by type, then use Shield to apply Security controls on the classification until the file is deleted by the API process or a Governance Policy, or until someone reviews the alert deletes the file manually. Box Relay seems out of the question as it doesn’t seem to propagate into subfolders, nor can I run a scheduled relay to delete based on Classification alon

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

My employee originally set up the Box Account. I need to change the Admin user

Hi Box -I just purchased a year of the Business plan, which includes 3 seats.Since I just purchased this, the plan shows just 1 user -- me.But when I try to add another user, it says I will get charged for a 4th seat. This doesn’t seem right.How can I add a user to one of the remaining 2 seats that are included in my plan?Thanks

Is there an admin panel setting such that every time a user:Selects a file Clicks Share Link Selects “People with the link” as their scopethe setting I desire would then enforce the Link Settings option “Password Protect - Require password” to be enabled every time?This setting ideally would disallow org-wide from any users from ever making a URL that would make a document entirely public, while still allowing the user to make a file or folder that doesn’t require a login to open.

Unable to add user that was previously deleted

I recently deleted a license that was used by a former employee and transferred the data associated with them. Why am I not seeing an available license to assign? I would like to move the license that was occupied by the former employee to our new employee. Thank you, Mike

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Please cancel whatever I signed up for (I’m crying)  

ご担当者様 いつもお世話になっております。 [removed by moderator] のアカウント（管理者）を削除したいですが、管理権限を移管できない、キャンセルもできないです。 僕は [removed by moderator] のアカウント（個人用）を単純に削除、弊社の組織用のアカウントを利用できるようにしたいです。 何卒よろしくお願いいたします。 Gao Yunhe  To Whom It May Concern,Thank you for your continued support.I would like to delete the [removed by moderator] account (administrator), but I’m unable to transfer the admin rights or cancel the process.I simply want to delete my personal [removed by moderator] account so that I can use our company’s organizational account.

After setting up SSO with google workspace, I get this error: 403. That’s an error. Error: app_not_configured_for_userService is not configured for this user. I removed the app on google, but i am unable to remove the sso on box and start over.  it says it needs another cert.  I understand this is for safety, but I am able to login with my admin account without sso straight to box.  can someone help?

I have a user with a name change - How do I do a name change but maintain all authority levels, files and folders connected to her original name?  

Box will end of life (EOL) Box Sync in December 2026. We will provide customers with twelve months of notice before the EOL.How did Box arrive at this decision?Our intent has always been to offer a single desktop app for accessing and working with Box content. For current Sync users, moving to Box Drive will give them a faster, smarter, and more secure way to bring their cloud content directly to the desktop — without the overhead. Box Drive lets users access the full structure of their Box repository from their desktops, while freeing up local storage, enhancing performance, and adding modern capabilities built for collaboration, compliance and scale.Recently, we announced that Box Drive now has folder redirection available for Windows devices, and the ability to curate their desktop experience via the Hide Unhide files and folders capability, both available starting in

Hi - I am trying to download some backup copies of many many files and folders, and several of the files have characters in their file names that Box allows but Windows doesn’t. I want to find the files with for example a colon (:) in the file name. Thanks

We have an older Synology NAS connected to a BOX account. We are trying to use the same BOX account to connect on the newer Synology NAS. The connection keeps timing out when trying to connect to BOX service through Cloud Sync.Does BOX account only allow one connection through CloudSync? 

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

Hi,We recently created a sandbox environment to perform some tests.  I’m not able to see the Classification tab in the sandbox - even though we have this setup in our Prod environment.  Looks like we need to enable Box Shield but I don’t see the option to do this in the sandbox either. Anyone with knowledge on how to get Classification setup in sandbox for testing? Thanks!

We are currently using box via another software (Blueleaf). Blueleaf is the owner of all of our folders. We’re the editors on all the folders. We are moving away from Blueleaf and would like to upgrade our plan. I tried going through and upgrading the plan outside of the Blueleaf account but I wasn’t able to because my email address is already in use. If we upgrade while logged in, it will keep Blueleaf as the owners on the files. Ideally, we’d like to have our own account so that we can move the folders over. How do we go about doing so?

Hi there, I have a question: how can I reduce the seats?

I need to change the existing Box SSO SAML IDP Provider. The instructions mention "To make changes to IDP Contact Box User Service". Thank you. 

Can the administrator of a Box account access all the files within the Box Workspace they manage? I am currently considering downloading all the files that exist in the Box Workspace.

There are four licenses in use. One user has actually left the company and deleted them, so I think there are three licenses left. I would like to bring in another user and transfer the licenses. Is this possible? If not, would it be possible to resolve this by releasing one license and adding a new one?

Hi! I need to change my primary email address to a new domain and delete an old account associated with that email.Please create a support ticket and have someone contact me. Thanks!