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Admin Forum

Q&A, Conversations for Admins

  • 62 Topics
  • 92 Replies
62 Topics
M
MONOGrantNew Participant
asked in Admin Forum
Will removing excess data, versions improve performance?

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with many versions no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but we’re not reverting or looking at hundreds of versions of files that were presented 5 years ago. I’ve written a script to prune out old versions and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the file’s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, and remove the excess data no longer needed. Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigation and search. Is it better to

80
M
1 day ago
F
flesi BoxNew Participant
posted in Admin Forum
Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folder—typically stored on a local drive—can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

9743
A
2 days ago
K
KabinBMNew Participant
asked in Admin Forum
Use of Content Delivery Network (CDN) in Box

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.

131
Jey Bueno Box
11 days ago
B
btempleNew Participant
asked in Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

293
Jey Bueno Box
15 days ago
L
LoganNew Participant
asked in Admin Forum
Confirmation email not going out

I added a new user and they aren”t getting the activation email. Have tried multiple times.

201
Jey Bueno Box
18 days ago
D
DG InsightNew Participant
asked in Admin Forum
Manage User email address

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

321
Jey Bueno Box
24 days ago
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NSCFPDNew Participant
asked in Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

293
Jey Bueno Box
29 days ago
E
eric1974New Participant
posted in Admin Forum
Upload Failures

Hi!  We’ve been having upload failures for the past 7+ days.   The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box.  I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.  Thanks for any ideas . . .

487
E
1 month ago
Y
YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

231
Jey Bueno Box
1 month ago
C
Carlo50New Participant
asked in Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

2953
Jey Bueno Box
1 month ago
S
sobermeyer BoxNew Participant
asked in Admin Forum
Google groups in Box to automatically add users to folders?

Hi all!  Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible.  Has anyone accomplished this before? 

141
Jey Bueno Box
1 month ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Multi-Factor Authentication

At Box, we understand how crucial your content is, and we are committed to ensuring its security. 🔐⚙ Multi-factor authentication (MFA) is one of the most powerful tools available to admins for verifying user identity and securing access to content. MFA is a security mechanism in which users must provide two or more pieces of evidence, or factors, before being granted access to a product or service, such as Box. If your organization does not use single sign-on (SSO) for authentication, Box allows users to set up two-factor authentication (2FA) for their accounts. The first factor is a password, and the second factor is a one-time password (OTP). You can choose from authenticator apps, SMS, or email for the second factor. 🔴 SMS 📲A short message service, the text messaging you use on your phone, and receives one-time passwords created from a secure random generator. 🔴 Authenticator apps 🔐🔢Generate unique one-time passwords (OTPs) using algorithms, with each password expiring after a

430
Jey Bueno Box
1 month ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box

To implement a comprehensive metadata management strategy, you need a centralized platform to create, store, collaborate, and organize your content effectively. That’s what Box offers: an enterprise solution that facilitates the entire lifecycle of your metadata with automated workflows, AI-powered features, and secure and compliant cloud storage. The Intelligent Content Cloud enables you to make the most of your metadata with:  Box AI: Leverage artificial intelligence and advanced machine learning models to ask questions about a document or gain insights from a spreadsheet based on your content metadata Box Hubs: Create portals to centralize content resources and use AI to ask questions across multiple documents Box Relay: Use your metadata to get your contracts easily signed, streamline your content review process, and create workflows in minutes with tools and templates  Box APIs: Empower developers and IT teams with tools to create and customize metadata templates that meet y

160
Jey Bueno Box
1 month ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Integrating Metadata, Forms, DocGen, and Box Apps for Seamless Content Management: A Demo by Julia Benivegna

During BoxWorks 2024, we explored key concepts such as metadata extraction, forms, Doc Gen, and Box Apps—essential tools for streamlining your content processes.Julia Benivegna, Senior Solutions Engineer at Box, provided an excellent demo on how these elements work together to enhance your content-centric workflows, making it easier to manage, organize, and automate your documents and data efficiently. ➡ Watch Julia’s Keynote Demo ⬅ Missed BoxWorks full keynote and product announcements? Watch it here!

520
Jey Bueno Box
1 month ago
dzarazua Box
dzarazua BoxNew Participant
asked in Admin Forum
User File Permission for Box Hubs

How does Box Hubs interact with a user’s file permissions? For example, would a user see/interact with a file if they aren’t invited to the Hub already?

1014
Jey Bueno Box
2 months ago
P
pomi4147New Participant
asked in Admin Forum
I can't login to my account

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

411
Jey Bueno Box
2 months ago
T
Tony C NYCNew Participant
asked in Admin Forum
BOX Drive - Authentication issue with SYNOLOGY Cloud Sync

I had a power hit, my SYNOLOGY device running cloud sync dropped the connection to box.  It now fails to re-authenticate - I get the following error.   Windows received an HTTP error message: 403 (Forbidden) from "synooauth.synology.com"   All other devices work just fine and I have double checked credentials and updated all drivers and restarted all devices.

741
Jey Bueno Box
2 months ago
M
MaxJeffNew Participant
posted in Admin Forum
Decrease seats

Hi there, I have a question: how can I reduce the seats?

631
Jey Bueno Box
2 months ago
V
Vincent TrousseauNew Participant
asked in Admin Forum
Last access data on all our files and folders

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

233
Jey Bueno Box
2 months ago
C
ChrisNew Participant
asked in Admin Forum
Box Sync to desktop

Is there a setup in Box that allows users with proper permissions to save data to their desktop?  Box Sync use to perform this task perfectly; however, it no longer works.

1011
Jey Bueno Box
2 months ago
B
babreuNew Participant
asked in Admin Forum
Password expired can't access the old email

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

595
Jey Bueno Box
2 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Thursday’s FAQ: MetadataF.A.Q.

Metadata allows users and applications to define and store custom data associated with files and folders. This plays a crucial role in keeping everything organized and accessible. If you want to acquaint yourself with Metadata at Box, please refer to the Metadata Guide, which reviews basic workflows and definitions. Below are some frequently asked questions (and answers!) about metadata:  Questions Answers How do I add templates to my enterprise? Admins can create metadata templates from their Admin Console by navigating to Content > Metadata tab. Can I use metadata without templates? Yes, you can use metadata without templates. For accounts that have metadata activated, you can always add metadata in the Custom Metadata section of metadata. What types of accounts can access metadata? Metadata is a feature reserved for Business Plus, Enterprise, and Enterprise Plus accounts. It is also available on developer accounts through htt

470
Jey Bueno Box
2 months ago
A
Andy B TPDXNew Participant
asked in Admin Forum
Box AI for Hubs; not recognizing content in folders

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

221
Jey Bueno Box
2 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Customizing Metadata Templates

Metadata allows your managed users to define and store custom data with their Box files. As an admin, you can create templates to track attributes like owners, project names, or release dates. This helps organize, search, and understand your Box files more efficiently. Refer to Box's end-user metadata documentation for more benefits and use cases. 👉 Check out Customizing Metadata Templates article for more details including some notes and reminders related to metadata. Below is your quick guide in customizing metadata templates — from creating, to editing, deleting, and hiding metadata templates. 🔵 Creating Metadata Templates In the Admin Console, in the lefthand navigation click Content. Toward the top of the page, click Metadata. Click Create New. Click Name Your Template and enter a name. Create a name for your first attribute by clicking into the Name Your Attribute field. Click the Format down arrow and select the type of data your managed users can enter into the attr

260
Jey Bueno Box
2 months ago
adama
adamaNew Participant
posted in Admin Forum
Box Hubs Analytics

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?  

322
thomasdeely Box
2 months ago

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