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Admin Forum

Q&A, Conversations for Admins

  • 156 Topics
  • 510 Replies
156 Topics
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seyedamir mohammadiNew Participant
asked in Admin Forum
Accessing Old Business Account and Updating Email

Hi,I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account. How can I access my old business account to delete it? After deleting the old account, is it possible to update my personal email (admin) to a business account? Best regards,Amir

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JA09336New Participant
asked in Admin Forum
Is there a way to Disable unmanaged users?

We are looking to not allow unmanaged users, so we can control new accounts. Is there a way to force this option?

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Hideaki SATONew Participant
asked in Admin Forum
Annual to monthly; Refund request

Hello.I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.

324
Jey Bueno Box
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LeeTG1951New Participant
asked in Admin Forum
Terminate Paid Account

I’m being billed $8.45/m., but I’m not using Box at all. How can I stop my paid subscription? I don’t see any way to do that on the “account settings” page.  Thanks!

423
Jey Bueno Box
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Cancellation ASAPNew Participant
asked in Admin Forum
Cancel a Free Trial

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

18121
Jey Bueno Box
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DiegoNew Participant
asked in Admin Forum
Doc upload notification

Hello, How do I enable email notification for documents uploaded to specific folder using the link? 

132
Pouncysilverkitten
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PCG AdminNew Participant
asked in Admin Forum
Changing Admin Email

Hello - Our Box Admin is registered to a generic company email and we need to link it to an active user to not need to buy an additional seat. Could you please help us change the registered email that our account is linked to? Thanks. 

271
Pouncysilverkitten
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satrancNew Participant
asked in Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

776112
Jey Bueno Box
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KCarlsonNew Participant
asked in Admin Forum
Adding User error: Email is already used in Box

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

15515
Jey Bueno Box
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KPMWMNew Participant
asked in Admin Forum
I'm trying to access my Admin Console however it just comes up with a blank page.

I’m trying to access my Admin Console at Box.com. I just get a blank white page. I have tried clearing browser cache. I’ve tried from multiple locations and multiple browsers. I see that others have had this issue in the past but don’t see any solutions. Any suggestions? 

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mcwoakNew Participant
asked in Admin Forum
Folder Owner Has Left Our Firm

The owner of our account has left the organization and I need to remove them and I am not sure how. I am the owner of the firm and co-owner of the folders, but when I deactivated the employee, all the folders on which he was the owner are now inaccessible.

181
Jey Bueno Box
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ahuNew Participant
asked in Admin Forum
Updating payment method

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

639
Jey Bueno Box
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gbarnumNew Participant
asked in Admin Forum
Restrict Admin from Seeing Folder Contents

Hello,I am the Senior Manager of Data at a small non-profit. We use Box extensively to collect sensitive and personal information from external collaborators. Some of these collaborators have raised concerns about our IT Manager having access to all of the folders we use. We are using a “closed” folder structure where our IT Manager created the top-level folders so the waterfall permissions fall down to the lowest levels.Is there any way our administrator could continue to see the folder structure but not the actual files in the folders?Thank you!

211
Jey Bueno Box
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mgbranstetterNew Participant
asked in Admin Forum
Collaborator can't upload data to a folder I own due to storage limit but my account is unlimited

I currently have an unlimited account and share folders with collaborators. One collaborator is trying to upload data to a shared folder but is receiving an error that there is not enough storage space. I don’t understand why they would receive this error given that we both have unlimited BOX accounts. Can you help me determine the cause of this and suggest a way to increase the storage space.

233
Jey Bueno Box
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Mike WestleyNew Participant
posted in Admin Forum
When will Box use standard developer tools to include standard filtering and sorting

It has long been an annoyance to me that new Box functionality and tools do not include standardised functions such as column sorting and filtering across all parts of the screens.   Instead, they are currently selectively added (if requested/thought of by the developers), or added and displayed in a way that contradicts or is different to similar/same functionality elsewhere. 

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sjsmith2
sjsmith2New Participant
asked in Admin Forum
Just upgraded to paid account and cannot initiate a new signature request

Just upgraded to paid account and cannot initiate a new signature request. I hadn’t reached my 5 limit before upgrading. 

221
Jey Bueno Box
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Jennifer KnightsNew Participant
asked in Admin Forum
Domain Error

I am trying to make a user a co-admin in our Box sandbox and I am getting an error about Domains for email addresses.  I then tried to add our domain and got an error to contact support.  Please help.  Warm Regards,Jennifer Knights

131
Jey Bueno Box
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Mike WestleyNew Participant
asked in Admin Forum
Box Pulse needs to be more intuitive and have results filters

Do other Box co-admins/companies wish that Box would add new functionality to Box Pulse itself - search result sorting and filtering by time period - to cut throuigh all the 'old tat' for example?

191
Jey Bueno Box
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Tile XLNew Participant
asked in Admin Forum
Cancel and Refund

Please cancel whatever I signed up for (I’m crying)  

18819
Jey Bueno Box
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dnoraNew Participant
asked in Admin Forum
Managed user is not searchable as a collaborator. Type email, message states content being shared with external collaborators.

Some of our users are not able to search for a new user. When you add the email, which has same domain as all the other users, there is a message at the bottom that states content being shared with external collaborators. Why this behavior? thanks

141
Jey Bueno Box
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hclackSWHNew Participant
asked in Admin Forum
external user error for hub collab

Hello,I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.I have also tried adding the email to the folder as an editor and then the hub with no luck.

223
Jey Bueno Box
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nw-adminNew Participant
asked in Admin Forum
user mfa

we have the $15 business plan. I am the admin and I have MFA on my account. There doesn’t seem to be an option for my other collaborators to setup MFA on their accounts.Is this is a limitation of the subscription level? Or, is there somewhere that I have to enable it for them.

203
Jey Bueno Box
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hideaki.shiina.spiderplusNew Participant
asked in Admin Forum
How can I transfer the ownership of my application?

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

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aboxadminNew Participant
asked in Admin Forum
Reset Managed User's MFA

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin

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EwanskaNew Participant
asked in Admin Forum
Reporting and admin rights

Dear all, I am an admin to a business plus account.I was wondering where can we see the activity per person? As a co-owner I would like to see a specific person’s activity on the platform. I can now only see a grouped activity of a folder and without the details of the different collaborators.Secondly, who can exactly see the collaborator’s activity? I have granted a co-owner access to a person outside of the company and she is not able to see the activity or run the reports. Is that correct?Thank you for your help,Ewa

151
Jey Bueno Box

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