Admin Forum

We can not add this user - she had a freemium account with the same email address, deleted it, and now I can not send her a new invite from our org account nor can she create a new account without the invitation.

Users can sign in to Box and still be unable to upload or download a file. In a Box Zone, that usually means the firewall or proxy allowlist is missing that Zone’s hostnames.Box Zones uses a dedicated set of hostnames for each Zone, in addition to the standard Box domains. If your organization restricts outbound traffic, your network or security team has to allowlist the hostnames for every Zone your people are assigned to.That list changes. When Box launches a Zone, or turns on a capability inside a Zone that needs its own network path, new hostnames are added to Configuring Firewall Access for Box Zones on docs.box.com. An allowlist that was correct last quarter can be incomplete after the next release. Check that page whenever Box ships a Zones capability, and again before you assign people to a Zone you have not used before.Two changes already on that page are easy to miss if the allowlist was built earlier.What You Need to KnowAllowlist the hostnames for the Zones your people are

I’m trying to turn off Auto Enrollment and it wouldn’t let me do so.Not sure if it’s related to me not configuring DNS records on our domain.Also, what happens if I simply delete the domain on Enterprise Settings > Custom Set Up > Domain Management ??

Hello,We are currently using an Enterprise free trial, and the Box Relay section is missing from the Content and Sharing tab under Enterprise Settings in the Admin Console. Could you please enable (provision) the Relay feature for our account?* The administrator account is ' [removed by moderator] '.

My employee originally set up the Box Account. I need to change the Admin user

Hi all,I am trying to share folders with various outside groups as part of a review process. I don’t want them to know who each other are. I have set up the folders and files such that the previewer can only see me (the admin) and themselves as having access to the file. However, in the comments and annotations, if someone puts in the @ symbol and types a letter, with luck they are able to pull up the names of the other users as potential recipients. How do I turn this off to make private for each previewer? Or is there a way to just turn off comments and annotations altogether? Is there anywhere else they might find ways to see who each other are?Thanks. 

您好，Box 支持团队，我注意到我的账户上有一笔每月100.50新元的循环扣款，用于支付3个座位的商务套餐费用，但我不知道这项订阅是什么时候或为什么设置的，而且看起来也没有被使用过。请问您能帮我解答一下吗？请确认此订阅的激活时间详情。 取消自动续订 请问最近的费用是否可以退款？账号：<removed account information>发票号：INV13848595、INV13779591谢谢。

We have a user that has changed roles and has over 30K collaborations. What is the fastest way to remove access files and folders they should no longer be able to access without removing all collaborations?

Could you please clarify how the Business plan works in terms of user licensing and account structure?For example, if we currently have 10 users on the Business plan and need to add another 10 users with Business Plus features, can both licence types be managed under the same company account, or would all users need to be on the same plan?

Hi Team,I need to elevate the permissions in BOX from co-admin to admin. Could you please advise instructions? Thanks

Hello,I’m trying to add a freemium account that was signed up using our company email address into our company's business plus subscription. I have sent an invite which they have received and accepted, but they are not shown in the user portal under any of the sections. What do I do here, please?

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

Hi, If we use Box Enterprise accounts then the data is stored within a FedRAMP Moderate authorized environment? Or do we need to request this through support? According to the Box site the normal Enterprise is FedRAMP moderate authorized. I have not been able to confirm this in the admin section of our Enterprise account.  Does somebody know this?  Thanks!

Getting an error on all uploaded files that account is out of storage but i’ve got unlimited storage so I don’t see how?

Hi team,  we are currently have the below domain as verified domain and Idp is azure. complispace.com.auNow we need to change everyone’s login to different domain name of “ideagenplc.com” and same time, I need to change from current azure IDP to ideagen’s azure.  please guide me how to do this step by step.  currently Box URL is: https://complispace.account.box.com/

A franchise owner has left our firm but remains an “Owner” on Box files. How do I remove him? 

Our Main Admin is leaving and we are trying to move one of the Co-Admins (me) into this role. The Main Admin has filled in the change admin screen but has not received an email to confirm the switch. Consequently, the change hasn’t happened - has anyone else had this issue, and how do I resolve it?

【発生している事象と、これまでに試したこと】1. ロール設定で「管理者」が選択できない 現在の管理者アカウントでログインし、別のユーザーへ管理者を変更しようとしましたが、対象ユーザーのロール設定のプルダウンに「メンバー」と「共同管理者」しか表示されず、「管理者」を選択することができませんでした。2. ドメイン追加時の認証コードメールが届かない 上記1の原因が「ドメインが検証済みでないため」であると考え、「Enterprise設定」＞「カスタム設定」＞「ドメイン管理」より、対象ユーザーのドメインを追加する作業を試みました。 しかし、「ドメインを追加」をクリックした直後に求められる本人確認画面において、「お客様のメールアドレスに送信されたメールに記載の6桁のコードを入力してください。」と表示されるものの、いつまで経ってもそのメールが届きません。【認証コード未着に対して確認・実施済みの事項】 コードの再送信ボタンを複数回試しましたが、届きませんでした。 迷惑メールフォルダやゴミ箱にも該当のメールは入っていません。 【サポートへの依頼事項】 認証コードのメールが届かない原因（Box側のサプレッションリストへの登録など）の調査と、制限がかかっている場合はその解除をお願いします。 上記が解決しドメイン検証が完了した後、予定通りプライマリ管理者の変更が可能になるか、弊社のご契約状況（代理店経由の制限の有無など）と併せてご確認をお願いします。 お手数をおかけしますが、ご対応のほどよろしくお願いいたします。

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.Faster access to your files“All Files” has been renamed to “Files” for brevity. Hover over Files to instantly preview Recent files. The former Recents tab has been removed from the left navigation, but you can still access the full Recents page by clicking Recent Files in the hover popover.Redesigned Recents carouselIn your Files view, the updated Recents carousel now displays the parent folder beneath each file name for

Hello, I currently have a license that I pay for on a monthly basis. I want to switch to an annual payment plan, but I can't find the option to do so... could you please help me?

Hi,Can I check if there is a way to co-author on office desktop for external/guest collaborators? Thanks in advance

My domain and email has been updated by the Company, how can I restore my previous folders 

 My files were unexpectedly moved to trash in Content Manager after upgrading to Business Plus. I need to restore them via the admin console. It seems to “move” them is the only option but there is no registering location, even folders that are currently there, when I search and try to complete the step. Please confirm the correct steps to restore or move the trashed files from the admin console back to their appropriate locations.This is time-sensitive and needs prompt attention. Thank you in advance.