Support
Product Announcements
Share your Ideas
Events
Box AI Partners

Home
Community
Admin and End User forums
Admin Forum

Admin Forum

Q&A, Conversations for Admins

56 Topics
83 Replies

When you subscribe we will email you when there is a new topic in this category

56 Topics

Most replies

Most views

Newest first

eric1974New Participant

posted in Admin Forum

Upload Failures

Hi! We’ve been having upload failures for the past 7+ days. The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box. I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds. Thanks for any ideas . . .

467

4 days ago

YasukeyNew Participant

asked in Admin Forum

Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

141

7 days ago

flesi BoxNew Participant

posted in Admin Forum

Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folder—typically stored on a local drive—can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

5642

9 days ago

Carlo50New Participant

asked in Admin Forum

BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

753

9 days ago

sobermeyer BoxNew Participant

asked in Admin Forum

Google groups in Box to automatically add users to folders?

Hi all! Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible. Has anyone accomplished this before?

131

16 days ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Tuesday Tips and Tricks: Multi-Factor Authentication

At Box, we understand how crucial your content is, and we are committed to ensuring its security. 🔐⚙ Multi-factor authentication (MFA) is one of the most powerful tools available to admins for verifying user identity and securing access to content. MFA is a security mechanism in which users must provide two or more pieces of evidence, or factors, before being granted access to a product or service, such as Box. If your organization does not use single sign-on (SSO) for authentication, Box allows users to set up two-factor authentication (2FA) for their accounts. The first factor is a password, and the second factor is a one-time password (OTP). You can choose from authenticator apps, SMS, or email for the second factor. 🔴 SMS 📲A short message service, the text messaging you use on your phone, and receives one-time passwords created from a secure random generator. 🔴 Authenticator apps 🔐🔢Generate unique one-time passwords (OTPs) using algorithms, with each password expiring after a

130

17 days ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box

To implement a comprehensive metadata management strategy, you need a centralized platform to create, store, collaborate, and organize your content effectively. That’s what Box offers: an enterprise solution that facilitates the entire lifecycle of your metadata with automated workflows, AI-powered features, and secure and compliant cloud storage. The Intelligent Content Cloud enables you to make the most of your metadata with: Box AI: Leverage artificial intelligence and advanced machine learning models to ask questions about a document or gain insights from a spreadsheet based on your content metadata Box Hubs: Create portals to centralize content resources and use AI to ask questions across multiple documents Box Relay: Use your metadata to get your contracts easily signed, streamline your content review process, and create workflows in minutes with tools and templates Box APIs: Empower developers and IT teams with tools to create and customize metadata templates that meet y

110

24 days ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Integrating Metadata, Forms, DocGen, and Box Apps for Seamless Content Management: A Demo by Julia Benivegna

During BoxWorks 2024, we explored key concepts such as metadata extraction, forms, Doc Gen, and Box Apps—essential tools for streamlining your content processes.Julia Benivegna, Senior Solutions Engineer at Box, provided an excellent demo on how these elements work together to enhance your content-centric workflows, making it easier to manage, organize, and automate your documents and data efficiently. ➡ Watch Julia’s Keynote Demo ⬅ Missed BoxWorks full keynote and product announcements? Watch it here!

440

25 days ago

dzarazua BoxNew Participant

asked in Admin Forum

User File Permission for Box Hubs

How does Box Hubs interact with a user’s file permissions? For example, would a user see/interact with a file if they aren’t invited to the Hub already?

914

28 days ago

pomi4147New Participant

asked in Admin Forum

I can't login to my account

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help? Thank you,Jiri

251

1 month ago

Tony C NYCNew Participant

asked in Admin Forum

BOX Drive - Authentication issue with SYNOLOGY Cloud Sync

I had a power hit, my SYNOLOGY device running cloud sync dropped the connection to box. It now fails to re-authenticate - I get the following error. Windows received an HTTP error message: 403 (Forbidden) from "synooauth.synology.com" All other devices work just fine and I have double checked credentials and updated all drivers and restarted all devices.

481

1 month ago

MaxJeffNew Participant

posted in Admin Forum

Decrease seats

Hi there, I have a question: how can I reduce the seats?

191

1 month ago

Vincent TrousseauNew Participant

asked in Admin Forum

Last access data on all our files and folders

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

ChrisNew Participant

Is there a setup in Box that allows users with proper permissions to save data to their desktop? Box Sync use to perform this task perfectly; however, it no longer works.

581

1 month ago

babreuNew Participant

asked in Admin Forum

Password expired can't access the old email

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

395

1 month ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Thursday’s FAQ: MetadataF.A.Q.

Metadata allows users and applications to define and store custom data associated with files and folders. This plays a crucial role in keeping everything organized and accessible. If you want to acquaint yourself with Metadata at Box, please refer to the Metadata Guide, which reviews basic workflows and definitions. Below are some frequently asked questions (and answers!) about metadata: Questions Answers How do I add templates to my enterprise? Admins can create metadata templates from their Admin Console by navigating to Content > Metadata tab. Can I use metadata without templates? Yes, you can use metadata without templates. For accounts that have metadata activated, you can always add metadata in the Custom Metadata section of metadata. What types of accounts can access metadata? Metadata is a feature reserved for Business Plus, Enterprise, and Enterprise Plus accounts. It is also available on developer accounts through htt

360

1 month ago

Andy B TPDXNew Participant

asked in Admin Forum

Box AI for Hubs; not recognizing content in folders

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder. Is this expected behavior?

181

1 month ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Tuesday Tips and Tricks: Customizing Metadata Templates

Metadata allows your managed users to define and store custom data with their Box files. As an admin, you can create templates to track attributes like owners, project names, or release dates. This helps organize, search, and understand your Box files more efficiently. Refer to Box's end-user metadata documentation for more benefits and use cases. 👉 Check out Customizing Metadata Templates article for more details including some notes and reminders related to metadata. Below is your quick guide in customizing metadata templates — from creating, to editing, deleting, and hiding metadata templates. 🔵 Creating Metadata Templates In the Admin Console, in the lefthand navigation click Content. Toward the top of the page, click Metadata. Click Create New. Click Name Your Template and enter a name. Create a name for your first attribute by clicking into the Name Your Attribute field. Click the Format down arrow and select the type of data your managed users can enter into the attr

190

1 month ago

adamaNew Participant

posted in Admin Forum

Box Hubs Analytics

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?

312

1 month ago

tuyettrucNew Participant

posted in Admin Forum

The effect change field Metadata from String to Float

Hello everyone,I have problems about the effect change field metadata from String to Float. I have just investigate and guess result. Because I can’t access to Box Admin change it.Before I have set field type is String and upload file then metadata show right. But I change field from String to Float, it affect to value before? And I can change field type on metadata?Thank you very much! I hope that I will see answer soon.

181

1 month ago

sobermeyer BoxNew Participant

asked in Admin Forum

Reporting on version history?

Hello! Is it possible for me in the admin console to pull a report on all of my documents and how many versions exist? I would love to just see a document name and how many versions exist. I’m trying to get a better understanding of what documents are most leveraged and edited in my organization. Thank you!

423

1 month ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Box EduTalks Wednesday: Protecting IP and PII using Box Shield

Learn how Box Shield can help IT and end-users protect sensitive data around Intellectual Property (IP) and Personally Identifiable Information (PII). 🔐 📢 Check out this video to learn more: Visit these resources and learn more on how you can utilize Box Shield’s features:👉 Box Shield👉 Box Shield Guidance👉 Course: Shield deployment toolkit Related community topics:👉 Tuesday Tips and Tricks: Using Threat Detection👉 Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy

160

1 month ago

Jey Bueno BoxCommunity Manager

published in Admin Forum

Tuesday Tips and Tricks: Using Threat Detection

Box Shield is our advanced security offering that helps organizations reduce risk and protect the flow of information. Shield helps you quickly and intelligently classify your content, apply flexible and frictionless security controls, and detect even the most sophisticated malware attacks. One of Box Shield’s features is the Threat Detection which allows you to enable, configure, and apply a variety of security rules within your organization that alert you to deviations in a person's usual work activities. Learn more about this feature here: Using Threat Detection. This guide covers the following sections: About Box Shield Threat Detection Threat Detection Rules Using the Shield Dashboard Interpreting Shield risk scores Providing feedback for Anomalous Download Alert 💬 Furthermore, check out this roundtable from September 14, 2023: Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy. 💬 Neil Goldstein (IT and Cloud Engineering, Memorial Sloan Kettering

150

1 month ago

Jey Bueno BoxCommunity Manager

posted in Admin Forum

Box EduTalks Wednesday: Defining workspaces and folder structures

On our previous post — State and Local Government Community Roundtable - Q1 2023, one of the highlights discussed is the Folder Structure 🗂 💡 Learn the basics of Box folder structures by watching this video. Discover helpful tips and tricks for setting up functional spaces for your end users. Visit these related articles and topics to learn more: 👉 Folder structure guidance👉 Understanding Folder Permissions👉 Best practice: Planning your folder structure Can you share your best practices and tips about folder structures? We’d love to hear from you! 🤗

170

2 months ago

RCCSUPERNew Member

asked in Admin Forum

ERR_CONNECTION_TIMED_OUT

My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error? The dayshift supervisors are not getting the error before 1800 hours. LMR

161

2 months ago

Page 1 / 3

Badge winners

bibashkaflehas earned the badge Product expert
tatsuya_itohas earned the badge Product expert
GabeFhas earned the badge Product expert
Visariohas earned the badge Product expert
f.ryoheihas earned the badge Product expert

Show all badges

Didn't find what you were looking for?

Ask the Community

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with SSO

Login to the community

Login with SSO

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.