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Admin Forum

Q&A, Conversations for Admins

  • 123 Topics
  • 343 Replies
123 Topics
W
whayesNew Participant
asked in Admin Forum
Can't add Enterprise users that already exist (personal and another one from another Enterprise acct)

I have two users that I cannot add.Already existing user with an individual account using their company email address Another user that is part of another Enterprise account which also won’t let me add them to our Enterprise account

31
Jey Bueno Box
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DropNew Participant
asked in Admin Forum
I want to know how to do a trial in Japan.

We would like to try Enterprise.We are in Japan and are stuck with our billing system.We would like to try a quick free trial and continue using it if it does what we want to do.

71
Jey Bueno Box
S
satrancNew Participant
asked in Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

24044
Jey Bueno Box
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PhilSmithNew Participant
asked in Admin Forum
PNGs in External Partner email attachments to incoming folder

We currently have standard enterprise licenses. When our external collaborators email an attachment into our incoming file folder. The system also includes the PNGs (like company logos) from the email when all we want is the attachment itself. It appears as though standard relay does not allow for file type filtering so I can’t send all *.png to trash or another folder.  There also isn’t a way to create a default filter for all users to minimize the clutter in the incoming folder. Any suggestions or insights would be welcome! Thank you in advance!

101
Pouncysilverkitten
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ahuNew Participant
asked in Admin Forum
Updating payment method

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

243
Jey Bueno Box
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Carlo50New Participant
asked in Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

27857
Jey Bueno Box
C
Cancellation ASAPNew Participant
asked in Admin Forum
Cancel a Free Trial

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

7712
Jey Bueno Box
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community-managerKnown Participant
asked in Admin Forum
Reclaim Licences - Managed Users

Hi, Are licences reclaimed when a managed user is deleted, and if so is this immediate or is there a delay/process for reclaiming them? Thanks Tim

133
Jey Bueno Box
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andriy boxNew Participant
posted in Admin Forum
Box Drive Public Beta is live! Support for ARM devices, better local storage management, File Explorer updates, and more are available — with more coming soon!

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

6773
rbilson
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Len SNew Participant
asked in Admin Forum
Disable Visibility of Sharing/Details Panel for a specific Foldeer

Is there a way to disable the visibility of a specific folder from being able to see the other collaborators having access to a given folder?

182
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Elizabeth BNew Participant
asked in Admin Forum
Editing users

Hi,When I went in today, I had 2 users.  I changed the name of one user but kept the email address the same.  Now it says I have 3 users, but I can only see 3.  How do I get rid of the original second user and get back to 2 users on my account?thanks!

81
Jey Bueno Box
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toneNew Participant
asked in Admin Forum
Asking for the way to activate the plan I've purchased for 3 users

I`d appriciate it if you tell me how I can activate “Enterprise plan” for my collegues. I just payed for three users including mine, thinking let my two collegues who have free accounts use as well, but I have no idea to do it. It seems I have successed to get my account upgraded to the plan though.I know this is the very basic question but we all just started using BOX and are not used to it. Please tell me if this isn`t a proper way to asking this kind of question.

121
Jey Bueno Box
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MaxJeffNew Participant
posted in Admin Forum
Decrease seats

Hi there, I have a question: how can I reduce the seats?

2623
Jey Bueno Box
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AlouviereNew Participant
asked in Admin Forum
My name changed and my new emails won't merge

I got married and my email changed. I am having issues received notifications for my new email and unable to access some folders. <personal information redacted>

81
Jey Bueno Box
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longhaiNew Participant
asked in Admin Forum
can't purchase a BOX business plan

i’ve switched for 2 credit cards, and still can not purchase a box business plan.could anyone please help me out with this issue?we’re a company located in Japan, but wished to purchase online with credit card, online.

243
Jey Bueno Box
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pdjhhNew Participant
asked in Admin Forum
Trying to evaluate but many issues

Hi guys. I’m trying to evaluate box for a potential customer but am coming up against a few issues. I signed up for free trial but looks like that doesn’t include the ai components because when I try to enable that it says Your company’s agreement with Box does not allow for the use of Box AI. Please contact your Box Account Team or use this link to request access for your company. I’m concerned about support if I do go ahead. Opening a ticket takes 24 hours for a response and there is no local phone number. The pricing seems a bit rough when I can use google drives and they host my email as well in the cost!

91
Jey Bueno Box
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Chris JNew Participant
asked in Admin Forum
Can Inactive Users Be Deleted Automatically?

I am using Azure AD to manage user groups, and I want to free licenses held by inactive users. Is there a way to automate the freeing of inactive user licenses (delete their account) using built-in functionality without using the API? Thanks

141
Jey Bueno Box
K
kuronumaNew Participant
asked in Admin Forum
Can I carry over my email address to the Business plan?

We have an office with only three people, and each person is using Box on the Individual plan. If we switch to the Business plan, can we use the same email address?

101
Jey Bueno Box
C
CallenNew Participant
posted in Admin Forum
Update all users emails

I need to update all users emails.  Will this change affect their password? 

101
Jey Bueno Box
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Charles VerrierNew Participant
posted in Admin Forum
Changing ownership of folders

Changing ownership of entire folder structures (and content) is done via the ‘Content’ tab in the Admin area of the application.Select the current owner, and drill down to the folder to change - not that you will not be able to do this if ownership is waterfall-inherited from a parent folder - you’ll have to change the parent Select the new owner from the Collaborators list and change their role to ‘owner’You will be warned that the process will remove ownership from the current owner.  The process can take some time to complete (which is odd - I’d assume it was just a database update, but there we are).One thing to watch for is that when I tried first time I was presented with an error messageThe new owners account does not have enough space for the transferThis is becuase the default for a new user is to have a storage constraint of 10Gb on their content.   You have to edit the user record, and change their allocated storage to a larger value (or just tick the ‘unlimited’ box). 

733
Jey Bueno Box
J
JimPazNew Participant
asked in Admin Forum
Unable to delete a Managed users

Hello,I have previously and successfully deleted users.Now, when I try to delete a user, I get the message:“You do not have permission to delete a managed user”Verified, I have admin privileges.Please advise.

294
Jey Bueno Box
C
casaqatzijNew Participant
asked in Admin Forum
delete account

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

2279
Jey Bueno Box
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Tile XLNew Participant
asked in Admin Forum
cancel and refund

Please cancel whatever I signed up for (I’m crying)  

13015
Jey Bueno Box
R
rkomarniskyNew Participant
asked in Admin Forum
Report of all the folders a user is the owner of

Looking to produce a report of all the folders a specific user is the owner of as well has who those folders are shared out with.

171
Rona Box
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mk1412New Participant
asked in Admin Forum
Upgraded to Business but data disappeared

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

396
M

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