Admin Forum

Solution: Box Drive not opening in Windows 11 after restartingI had been experiencing a frustrating issue with Box Drive for several months.Box Drive appeared in Windows File Explorer and the system tray, and the Box process was running, but clicking the Box folder did absolutely nothing. The Explorer window would remain blank.I tried uninstalling and reinstalling Box Drive, downloading the latest installer and even performing the official Box Drive reset. These measures did not permanently resolve the issue.The solution that finally worked for me: Right-click the Box Drive icon. Select Troubleshoot compatibility (Windows Compatibility Troubleshooter). When Windows asks which application to troubleshoot, select Box. Follow the prompts and accept the recommended compatibility fix. That's it!Box Drive started working normally again, and importantly, it continued working after restarting Windows.I'm sharing this because I suspect other Windows 11 users may be experiencing the same i

Hi Box Support Team,We are currently using Box Shuttle to migrate content from SharePoint Online to Box. We have identified an issue where all SharePoint site collections using the STS#0 template are missing from the Box Shuttle Source Explorer.Issue DescriptionDuring our investigation, we observed the following pattern:SharePoint sites using the GROUP#0 template are visible in Box Shuttle. SharePoint sites using the STS#0 template are consistently missing from the Source Explorer.This issue is affecting multiple site collections across our Microsoft 365 tenant, not just individual sites.Examples of affected sites include:Sitename: https://companyname1-sitename.sharepoint.com/Troubleshooting PerformedVerified that the SharePoint Online source is connected and authenticated in Box Shuttle. Confirmed that other SharePoint site collections within the same tenant are visible. Verified that the affected sites are Active and Unlocked in SharePoint Admin Center. Confirmed that the affected si

Offerings*Hello, I am working for a company trying to build an integration with Box for our product. I would like to know if there are options for an enterprise ment just for testing our integrations work? The main problems are extra paid features we cant test without paying for.

I am the admin of a Business Plus enterprise. A free personal Box account existed on an address at a domain I have since verified in my enterprise. I permanently deleted that personal account today so I could link the address as a secondary email on my admin account, but Link Email still returns "There was an error while trying to add to your account." The deleted user does not appear anywhere in my admin console. Could Box Support release that address from the deleted account so it can be linked? My plan does not show a submit-a-case option, so I am posting here. Happy to provide the addresses in a ticket.

I created a folder for external users to upload file/s via a file request form. I am setting up an automation for this folder using the File Request as a trigger. However, I am not able to select that specific folder. It is not grayed out either - there’s just no radio button to select it. I am able to click on the folder to see what’s inside it, but am not able to select it.I am on Enterprise plan, and i am the owner of the folder - so permissions are not an issue. 

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

Hi team,  we are currently have the below domain as verified domain and Idp is azure. complispace.com.auNow we need to change everyone’s login to different domain name of “ideagenplc.com” and same time, I need to change from current azure IDP to ideagen’s azure.  please guide me how to do this step by step.  currently Box URL is: https://complispace.account.box.com/

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Rene

Hello,I’m looking for suggestions on how to best share the details of a Box Shield alert with an affected user.  For instance, if I want to share the details of an anomalous download alert with the user, including the list of folders.  There’s no way to report on it or export the alert, right?Thanks in advance for any help!

We've done some testing to find out if Box AI Home has access to content via shared links. The result suggests that content recently access via shared link can be processed by a Box AI Home event when the user does not have collaborator access to the file.Below are the 4 tests that we performed. In all 4 instances, the user does not have collaborator access to any of the documents When the shared link is set to ‘invited people only’ AI Home cannot find the document When the document does not have a shared link enabled, AI home search does not surface it When a shared link is enabled but I have not accessed the document yet via the shared link, AI Home does not surface it when I search. When a shared link is enabled and I have accessed the document at least once via the shared link, AI Home search returns the document in search Is this behaviour expected and are there situations where content accessed recently via shared links can be included in files processed by Box AI Home?

Account Type: Enterprise PlusWe are currently migrating from SharePoint to Box using Shuttle. At around 7TB of files migrated, we received an email referencing the Fair Use Policy.Given that Enterprise Plus offers unlimited data, could you confirm if we might encounter any issues moving forward? We have already migrated 2024 and older data files and are planning to migrate 2025 files. We want to ensure it is safe to proceed despite receiving the Fair Use Policy notice.Thank you for your guidance. Email from Box below Dear Box admin,Thank you for your continued use of Box. We have detected a significant increase in bandwidth use to your account [removed by moderator] that exceeds the bandwidth limitations set forth in our Fair Use Policy (Section 1, article a) and violates the Box Terms of Service.As a result, to prevent abuse and ensure the integrity of the Box Service for all our users, we have implemented preventative measures to limit your bandwidth. We ask that you take the necessa

I have a Managed User who has Viewer Uploader permissions for a root folder. However, when the user accesses any subfolder within that root folder, the New + button is grayed out, preventing the user from uploading files.This was not previously an issue for this user. I reviewed the user’s account settings, collaboration permissions, and folder-level permissions, but I can’t find any changes or restrictions that would explain why the upload option is now unavailable to anyone with ‘Viewer Uploader’ permissions.The user needs to upload files to the subfolders. Has anyone experienced this behavior or found another setting that may override Viewer Uploader permissions? 

I’m trying to turn off Auto Enrollment and it wouldn’t let me do so.Not sure if it’s related to me not configuring DNS records on our domain.Also, what happens if I simply delete the domain on Enterprise Settings > Custom Set Up > Domain Management ??

Our company is currently utilizing Box under a monthly subscription and is in the trial phase of implementing the service. We have been in the process of migrating data, and to further validate data migration and other aspects, we are considering upgrading to a higher-tier plan and increasing the number of users.We have a campaign currently applied to our Business organization, which offers a significant discount. We would like to explore the possibility of leveraging this campaign period for our validation purposes.In this context, we have the following questions:License Cancellation and Plan DowngradeIs it possible to temporarily increase the number of licenses or upgrade to a higher-tier plan during the campaign period for testing, and subsequently decrease the number of licenses or downgrade the plan to an appropriate level after understanding our actual use cases?Estimated Processing TimeIf license cancellation or plan downgrade is possible, what is the estimated turnaround time (

I am the Primary Administrator of my business account, but my current session is trapped in a Free/Personal OAuth mapping loop.When I try to update my primary email from [removed by moderator] to [removed by moderator] , the web panel fails with: "The Box account is already linked to another Google account." Attempting to change or force a master password returns a 401 Unauthorized API error because no standalone password exists in the master database.Because of this loop, I am blocked from submitting a traditional help desk ticket. Can a Box Community Moderator please manually escalate this thread and create a backend support case so a Tier 2 technician can purge the broken Google social login mapping records on my profile?

Is there a way for a co-admin to override an Enterprise setting on a folder? I would like to allow Editors on one folder to invite Collaborators. I’d rather not make the change for our entire instance.As a follow-up, if I deselect this Enterprise setting does it default to having “Only Owners and Co-owners can send collaborator invites”?

I used Box.com at my old law firm. I need to change my email account to be for my new law firm. When I go into account settings and try to link my new email, it says “You cannot use an email address from an unverified domain as your secondary email address. Ask your admin to validate the domain you want to use or contact your Box support representative.” I did not receive an email to verify my new email account. I checked my Spam and have not received it. I need help from a Box support representative. 

Hi,We're on a Business trial (Enterprise ID [removed by moderator] ) and are setting up the remote Box MCP server (https://mcp.box.com) for a third-party MCP client (ClickUp).In Admin Console → Integrations → Custom Box MCP Server → Configure → Additional Configuration, we created Integration Credentials. After that first save:The Save button stays disabled after we edit Redirect URIs or scopes, so changes are never saved. /api/oauth2/authorize with that client ID returns redirect_uri_mismatch for every redirect URI, so it looks like none is stored. The "Manage AI" scope from your MCP setup article isn't listed, and our Admin Console has no Box AI or Platform → Platform Apps sections.Could you check whats wrong and why we cannot save our changes?

Hi, I have a co-admin that I am looking to delete from our workspace. The username of the co-admin is <removed personal information>Please assist in having this account deleted

We can not add this user - she had a freemium account with the same email address, deleted it, and now I can not send her a new invite from our org account nor can she create a new account without the invitation.

Users can sign in to Box and still be unable to upload or download a file. In a Box Zone, that usually means the firewall or proxy allowlist is missing that Zone’s hostnames.Box Zones uses a dedicated set of hostnames for each Zone, in addition to the standard Box domains. If your organization restricts outbound traffic, your network or security team has to allowlist the hostnames for every Zone your people are assigned to.That list changes. When Box launches a Zone, or turns on a capability inside a Zone that needs its own network path, new hostnames are added to Configuring Firewall Access for Box Zones on docs.box.com. An allowlist that was correct last quarter can be incomplete after the next release. Check that page whenever Box ships a Zones capability, and again before you assign people to a Zone you have not used before.Two changes already on that page are easy to miss if the allowlist was built earlier.What You Need to KnowAllowlist the hostnames for the Zones your people are

Hello,We are currently using an Enterprise free trial, and the Box Relay section is missing from the Content and Sharing tab under Enterprise Settings in the Admin Console. Could you please enable (provision) the Relay feature for our account?* The administrator account is ' [removed by moderator] '.