Admin Forum

I’m trying to turn off Auto Enrollment and it wouldn’t let me do so.Not sure if it’s related to me not configuring DNS records on our domain.Also, what happens if I simply delete the domain on Enterprise Settings > Custom Set Up > Domain Management ??

Our company is currently utilizing Box under a monthly subscription and is in the trial phase of implementing the service. We have been in the process of migrating data, and to further validate data migration and other aspects, we are considering upgrading to a higher-tier plan and increasing the number of users.We have a campaign currently applied to our Business organization, which offers a significant discount. We would like to explore the possibility of leveraging this campaign period for our validation purposes.In this context, we have the following questions:License Cancellation and Plan DowngradeIs it possible to temporarily increase the number of licenses or upgrade to a higher-tier plan during the campaign period for testing, and subsequently decrease the number of licenses or downgrade the plan to an appropriate level after understanding our actual use cases?Estimated Processing TimeIf license cancellation or plan downgrade is possible, what is the estimated turnaround time (

I am the Primary Administrator of my business account, but my current session is trapped in a Free/Personal OAuth mapping loop.When I try to update my primary email from [removed by moderator] to [removed by moderator] , the web panel fails with: "The Box account is already linked to another Google account." Attempting to change or force a master password returns a 401 Unauthorized API error because no standalone password exists in the master database.Because of this loop, I am blocked from submitting a traditional help desk ticket. Can a Box Community Moderator please manually escalate this thread and create a backend support case so a Tier 2 technician can purge the broken Google social login mapping records on my profile?

Is there a way for a co-admin to override an Enterprise setting on a folder? I would like to allow Editors on one folder to invite Collaborators. I’d rather not make the change for our entire instance.As a follow-up, if I deselect this Enterprise setting does it default to having “Only Owners and Co-owners can send collaborator invites”?

I used Box.com at my old law firm. I need to change my email account to be for my new law firm. When I go into account settings and try to link my new email, it says “You cannot use an email address from an unverified domain as your secondary email address. Ask your admin to validate the domain you want to use or contact your Box support representative.” I did not receive an email to verify my new email account. I checked my Spam and have not received it. I need help from a Box support representative. 

Hi,We're on a Business trial (Enterprise ID [removed by moderator] ) and are setting up the remote Box MCP server (https://mcp.box.com) for a third-party MCP client (ClickUp).In Admin Console → Integrations → Custom Box MCP Server → Configure → Additional Configuration, we created Integration Credentials. After that first save:The Save button stays disabled after we edit Redirect URIs or scopes, so changes are never saved. /api/oauth2/authorize with that client ID returns redirect_uri_mismatch for every redirect URI, so it looks like none is stored. The "Manage AI" scope from your MCP setup article isn't listed, and our Admin Console has no Box AI or Platform → Platform Apps sections.Could you check whats wrong and why we cannot save our changes?

Hi, I have a co-admin that I am looking to delete from our workspace. The username of the co-admin is <removed personal information>Please assist in having this account deleted

We can not add this user - she had a freemium account with the same email address, deleted it, and now I can not send her a new invite from our org account nor can she create a new account without the invitation.

Users can sign in to Box and still be unable to upload or download a file. In a Box Zone, that usually means the firewall or proxy allowlist is missing that Zone’s hostnames.Box Zones uses a dedicated set of hostnames for each Zone, in addition to the standard Box domains. If your organization restricts outbound traffic, your network or security team has to allowlist the hostnames for every Zone your people are assigned to.That list changes. When Box launches a Zone, or turns on a capability inside a Zone that needs its own network path, new hostnames are added to Configuring Firewall Access for Box Zones on docs.box.com. An allowlist that was correct last quarter can be incomplete after the next release. Check that page whenever Box ships a Zones capability, and again before you assign people to a Zone you have not used before.Two changes already on that page are easy to miss if the allowlist was built earlier.What You Need to KnowAllowlist the hostnames for the Zones your people are

Hello,We are currently using an Enterprise free trial, and the Box Relay section is missing from the Content and Sharing tab under Enterprise Settings in the Admin Console. Could you please enable (provision) the Relay feature for our account?* The administrator account is ' [removed by moderator] '.

My employee originally set up the Box Account. I need to change the Admin user

Hi all,I am trying to share folders with various outside groups as part of a review process. I don’t want them to know who each other are. I have set up the folders and files such that the previewer can only see me (the admin) and themselves as having access to the file. However, in the comments and annotations, if someone puts in the @ symbol and types a letter, with luck they are able to pull up the names of the other users as potential recipients. How do I turn this off to make private for each previewer? Or is there a way to just turn off comments and annotations altogether? Is there anywhere else they might find ways to see who each other are?Thanks. 

您好，Box 支持团队，我注意到我的账户上有一笔每月100.50新元的循环扣款，用于支付3个座位的商务套餐费用，但我不知道这项订阅是什么时候或为什么设置的，而且看起来也没有被使用过。请问您能帮我解答一下吗？请确认此订阅的激活时间详情。 取消自动续订 请问最近的费用是否可以退款？账号：<removed account information>发票号：INV13848595、INV13779591谢谢。

We have a user that has changed roles and has over 30K collaborations. What is the fastest way to remove access files and folders they should no longer be able to access without removing all collaborations?

Could you please clarify how the Business plan works in terms of user licensing and account structure?For example, if we currently have 10 users on the Business plan and need to add another 10 users with Business Plus features, can both licence types be managed under the same company account, or would all users need to be on the same plan?

Hi Team,I need to elevate the permissions in BOX from co-admin to admin. Could you please advise instructions? Thanks

Hello,I’m trying to add a freemium account that was signed up using our company email address into our company's business plus subscription. I have sent an invite which they have received and accepted, but they are not shown in the user portal under any of the sections. What do I do here, please?

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

Hi, If we use Box Enterprise accounts then the data is stored within a FedRAMP Moderate authorized environment? Or do we need to request this through support? According to the Box site the normal Enterprise is FedRAMP moderate authorized. I have not been able to confirm this in the admin section of our Enterprise account.  Does somebody know this?  Thanks!

Getting an error on all uploaded files that account is out of storage but i’ve got unlimited storage so I don’t see how?

Hi team,  we are currently have the below domain as verified domain and Idp is azure. complispace.com.auNow we need to change everyone’s login to different domain name of “ideagenplc.com” and same time, I need to change from current azure IDP to ideagen’s azure.  please guide me how to do this step by step.  currently Box URL is: https://complispace.account.box.com/

A franchise owner has left our firm but remains an “Owner” on Box files. How do I remove him? 

Our Main Admin is leaving and we are trying to move one of the Co-Admins (me) into this role. The Main Admin has filled in the change admin screen but has not received an email to confirm the switch. Consequently, the change hasn’t happened - has anyone else had this issue, and how do I resolve it?