Admin Forum

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks

We’ve been running into ongoing performance and sync issues with SharePoint/OneDrive, mainly due to the size of our project libraries and the number of users syncing across multiple devices. Just one of our document library alone has hundreds of thousands of files, and it’s starting to cause major slowdowns especially for remote staff.We’re looking to understand if Box might be a more stable or scalable alternative for managing large file structures.To be clear, I’m not looking to be contacted by sales reps or companies. I’m only interested in hearing from actual users who are currently using OneDrive/SharePoint or Box for file management and collaboration.Would like to hear how it’s working for your organization, what’s gone well, and what hasn’t.

We’re excited to announce that the new Box Drive for Windows—rebuilt on a native Windows architecture—is now generally available for all customers starting with v2.47. Admins can opt in to the update for their organization today. Download the installer here: https://www.box.com/resources/downloads What’s new Windows ARM support: Now compatible with ARM-based Windows devices Known folder redirection: Administrators can use tools such as Group Policy Objects (GPO) to automatically sync local folders like Documents directly to Box Drive Flexible storage management: Administrators can change Box folder location to non-system drives Enhanced file control: Users can mark specific files for offline access and better manage downloaded content Improved user experience: File explorer now displays progress for key actions Better visual integration: Improved iconography ensures consistent display of Box Drive icons Performance boost: Faster read/write speeds for cached files Broader

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

I am new to box.com so I’m learning a lot of this. I would like to establish and setup a box.com account for my client using my company email. If I ensure my domain is verified and my client’s domain is verified, can I switch myself away from admin and pass that status to one of my clients team members? For example My email: [removed by moderator] My client: johnqpublic@example.com If “xyz.com” and “example.com” are both verified can I make the switch or do both domains need to be the same? Ex: Only “xyz.com” can transfer to “xyz.com” or only “example.com” can transfer to “example.com” Also, can I wait to verify the domain until a later date when I will be performing other work on the DNS?

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

Unable to upgrade from Starter to Business PlanIt has been 4 days now and I’m still waiting to hear back from Sales and Billing. It does not let me do this online. And since I have to upgrade due to storage limitations in Starter plan, we are unable to edit any file on Box.I have called and emailed multiple times with no success, other than it will take 24 hours.Any help in getting this resolved would be helpful. Thanks.

I need to add a user that already has an individual account to be part of our enterprise account.  When I try to add that person as a user, it gives an error indicating that they already have an existing account and can’t be added and when I try to save the changes, it says I don’t have permission to add users.  I am the owner/admin of our account can add and remove other users that don’t have existing accounts.

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

I have deleted a user in error. Please advise if I can reactivate her immediately!

Please cancel whatever I signed up for (I’m crying)  

My name is Junichi Adachi from Minaris Advanced Therapies in Japan.Our US headquarters currently holds an enterprise-level Box contract and manages the global environment centrally.We are now considering implementing Box Zones for our Japan office to enable localized data residency and establish a more independent management structure.We would appreciate your guidance on the following points:Questions:What is the recommended setup process for Box Zones to ensure that content for Japan-based users (initially around 30 users, including external collaborators) is stored within Japan?What are the additional licensing costs associated with enabling Box Zones for this scale of usage?Is it possible to assign and manage Box Zones independently for Japan-based users via the admin console(I have admin rights)?Can we strictly restrict access to data from outside Japan, ensuring compliance with local data residency requirements?Could you please provide guidance or documentation on the initial setu

Dear Community, I would like to open a folder to my entire organization in reading (with downloading capability mode).How do I proceed without adding every single person individually to collaborate ?Many thanks for your key support !

I need to restrict access to a folder to a certain group of our employees and not allow the other employees access.  How do I do this? 

Some users in my organisation are locking files when editing them, this lock is being put on automatically, it is not something the users are doing manually. We are expecting multiple users to be able to edit the file(s) at the same time with co-authoring.Things are setup correctly for co-authoring for other users as this doesn’t happen with them but I can’t see any different in the setup.

Hi there, I have a question: how can I reduce the seats?

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.Faster access to your files“All Files” has been renamed to “Files” for brevity. Hover over Files to instantly preview Recent files. The former Recents tab has been removed from the left navigation, but you can still access the full Recents page by clicking Recent Files in the hover popover.Redesigned Recents carouselIn your Files view, the updated Recents carousel now displays the parent folder beneath each file name for

I want to change my subscription from a free user to a paid subscription. Does the storage upgrade right away? Will I still have access to all my files right away?

I am the Box Admin for our company and set up new users, folders, etc. on a regular basis...One of our employees somehow became an Unmanaged User...any idea how in the world that happened?  I’ve tried migrating him and he swears he hasn’t gotten the email.  I’m tempted to delete his account and start over….anybody????I seriously need to know how it happened and if he did something.  I can’t get a live agent to help me and I’m at my wits end. 

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

Hi,I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account. How can I access my old business account to delete it? After deleting the old account, is it possible to update my personal email (admin) to a business account? Best regards,Amir

We are looking to not allow unmanaged users, so we can control new accounts. Is there a way to force this option?

Hello.I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.