Skip to main content

Admin Forum

Q&A, Conversations for Admins

  • 131 Topics
  • 385 Replies
131 Topics
S
satrancNew Participant
asked in Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

35459
I
A
andriy boxNew Participant
posted in Admin Forum
Box Drive Public Beta is live! Support for ARM devices, better local storage management, File Explorer updates, and more are available — with more coming soon!

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

9418
J
V
Vardan PogosianNew Participant
asked in Admin Forum
Upgrade issue

I can’t upgrade my account, it says needs verification. Can’t even find how to submit a ticket, very glitchy process. Please guide, thanks. 

40
V
D
dunncreekNew Participant
asked in Admin Forum
How Can I Get Help

I need some assistance and am stymied so far. I have been sharing folders with a co worker. Now I want to add them as an authorized user. The system will not allow it. Please advise

30
D
T
Thandeka ShabalalaNew Participant
asked in Admin Forum
Enable Box Dec Gen for Salesforce

How do I contact the Account Manager to request for support with enabling Box Doc Gen?

30
T
B
BobCal47New Participant
asked in Admin Forum
Business Name & email Change

My company has undergone a name change and rebranding.  We continue to do business under the same Federal and State Id's but I need to change the name and domain with Box.  I also want to change the name on my account. Please advise

71
Jey Bueno Box
S
shand125New Participant
asked in Admin Forum
URGENT Unable to add external user

URGENT!! I cannot add users to my  data site:  

123
Jey Bueno Box
A
ahuNew Participant
asked in Admin Forum
Updating payment method

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

315
Jey Bueno Box
T
toneNew Participant
asked in Admin Forum
Asking for the way to activate the plan I've purchased for 3 users

I`d appriciate it if you tell me how I can activate “Enterprise plan” for my collegues. I just payed for three users including mine, thinking let my two collegues who have free accounts use as well, but I have no idea to do it. It seems I have successed to get my account upgraded to the plan though.I know this is the very basic question but we all just started using BOX and are not used to it. Please tell me if this isn`t a proper way to asking this kind of question.

263
Jey Bueno Box
M
msyu BoxNew Participant
posted in Admin Forum
Private beta opportunity: Box Drive External Drive support on macOS

The Desktop team at Box is excited to share a private beta opportunity to give Box Drive macOS users the ability to store the Box folder on an external drive, allowing users to work on large files or a large volume of files and folders without being limited by their machine’s local disk space. We’re looking for 5-8 organizations that would be willing to test and validate this capability across a wide set of workflows and external drives. If you’re interested in participating, please reach out box-drive-external-drive-beta@box.com to let us know. Check out our FAQs and comment below if you have any additional questions about the private beta program.

150
M
L
longhaiNew Participant
asked in Admin Forum
Can't purchase a BOX business plan in JPY currency

i’ve switched for 2 credit cards, and still can not purchase a box business plan.could anyone please help me out with this issue?we’re a company located in Japan, but wished to purchase online with credit card, online.

425
Jey Bueno Box
T
Tile XLNew Participant
asked in Admin Forum
Cancel and Refund

Please cancel whatever I signed up for (I’m crying)  

14517
Jey Bueno Box
ogoehre
ogoehreNew Participant
asked in Admin Forum
Limiting Admin Access to certain data

We have about 10.000 user sin several regions in the world. We would like to limit admin/co-admin access not only to certain functions but to the data of of their region. EU Admin can only create reports for EU data.China admin can only create reports on China data.Is this possible in BOX?

264
ogoehre
P
PhilSmithNew Participant
asked in Admin Forum
Incoming *.rpmsg

Enterprise standard edition, HIPAA compliant enviroment. Workflow is external Collaborators are emailing attachments to a folder however, outlook encrypted emails are coming in a *.rpmsg and we can not access the attachment. Seems odd that the email-to-folder workflow wouldn’t work for the most popular email client on the planet. What am I missing?

121
Jey Bueno Box
P
PhilSmithNew Participant
asked in Admin Forum
PNGs in External Partner email attachments to incoming folder

We currently have standard enterprise licenses. When our external collaborators email an attachment into our incoming file folder. The system also includes the PNGs (like company logos) from the email when all we want is the attachment itself. It appears as though standard relay does not allow for file type filtering so I can’t send all *.png to trash or another folder.  There also isn’t a way to create a default filter for all users to minimize the clutter in the incoming folder. Any suggestions or insights would be welcome! Thank you in advance!

434
Pouncysilverkitten
W
whayesNew Participant
asked in Admin Forum
Can't add Enterprise users that already exist (personal and another one from another Enterprise acct)

I have two users that I cannot add.Already existing user with an individual account using their company email address Another user that is part of another Enterprise account which also won’t let me add them to our Enterprise account

223
Jey Bueno Box
D
DropNew Participant
asked in Admin Forum
I want to know how to do a trial in Japan.

We would like to try Enterprise.We are in Japan and are stuck with our billing system.We would like to try a quick free trial and continue using it if it does what we want to do.

131
Jey Bueno Box
C
Carlo50New Participant
asked in Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

30817
Jey Bueno Box
C
Cancellation ASAPNew Participant
asked in Admin Forum
Cancel a Free Trial

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

8512
Jey Bueno Box
C
community-managerKnown Participant
asked in Admin Forum
Reclaim Licences - Managed Users

Hi, Are licences reclaimed when a managed user is deleted, and if so is this immediate or is there a delay/process for reclaiming them? Thanks Tim

213
Jey Bueno Box
L
Len SNew Participant
asked in Admin Forum
Disable Visibility of Sharing/Details Panel for a specific Foldeer

Is there a way to disable the visibility of a specific folder from being able to see the other collaborators having access to a given folder?

212
L
E
Elizabeth BNew Participant
asked in Admin Forum
Editing users

Hi,When I went in today, I had 2 users.  I changed the name of one user but kept the email address the same.  Now it says I have 3 users, but I can only see 3.  How do I get rid of the original second user and get back to 2 users on my account?thanks!

111
Jey Bueno Box
M
MaxJeffNew Participant
posted in Admin Forum
Decrease seats

Hi there, I have a question: how can I reduce the seats?

2663
Jey Bueno Box
A
AlouviereNew Participant
asked in Admin Forum
My name changed and my new emails won't merge

I got married and my email changed. I am having issues received notifications for my new email and unable to access some folders. <personal information redacted>

111
Jey Bueno Box
P
pdjhhNew Participant
asked in Admin Forum
Trying to evaluate but many issues

Hi guys. I’m trying to evaluate box for a potential customer but am coming up against a few issues. I signed up for free trial but looks like that doesn’t include the ai components because when I try to enable that it says Your company’s agreement with Box does not allow for the use of Box AI. Please contact your Box Account Team or use this link to request access for your company. I’m concerned about support if I do go ahead. Opening a ticket takes 24 hours for a response and there is no local phone number. The pricing seems a bit rough when I can use google drives and they host my email as well in the cost!

131
Jey Bueno Box

Badge winners

Show all badges

Didn't find what you were looking for?

Ask the Community
Terms & ConditionsCookie settings