Admin Forum

Hi! I have worked to update our enterprise settings to make it possible for external folks to have edit access without logging in. It does not currently seem possible. Please let me know what else I should look at. I am sorry, I know others have had similar questions but I am not sure I have seen the outcome I am looking for. Thanks,Kaid

I have removed/deleted a number of external users from the Admin screen.  But they are still listed on the folders as users.  How does this work?  Can they technically still access those folders if they were to log in again?  To i really have to manually go to every folder that they had access to and remove them there too. (That seems like a management nightmare!)

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

I have two Box accounts. How can I merge them all into one account.

As Admin, I need to downgrade an existing managed user to a free plan, transfer ownership of their files to a different managed user but keep their ability (on the free plan as an external user) to access files that were previously shared with them (with their existing email).

It’s been >2 years since this limitation was identified and it doesn't appear to have been resolved.  Most managers and executives are always on the go relying heavily on their mobile content to make decisions and find information quickly.  We implemented Hubs for these fast paced executives and now we find that Hubs is not visible on their mobiles.  The work around of viewing it on the desktop app is cumbersome and has issues.  Sometimes creating the shortcut on the mobile’s home screen doesn’t work or you have to sign in every time you open it.  Why can’t Box just correct the application to show Hubs??

I have a user who accidentally moved their personal Box folder into a folder that is shared with nearly 4 dozen people. When I try to move the folder back where it belongs, I get an error. When I try to remove the other collaborators from the folder, I receive a warning that this will also remove them from the parent folder as the permissions are inherited. I just need to get the user’s folder back in their personal Box, but I don’t want to disrupt access to the parent folder and subsequent child folders for nearly 4 dozen other users. Surely there is a more simplified way to achieve this?

My employee originally set up the Box Account. I need to change the Admin user

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Is it possible to leave a folder where it is and change its permissions to read-only?The scenario here is that this is a subfolder of our company wide drive, and we are reorganizing our folder structure and layout. We want to leave this original folder available to all, but force adoption of the new location by making the old one into read-only. However, since this folder lives in a company wide location, everyone has editor access. I can’t flip this subfolder to read-only without disrupting the whole tree. Is there a way to make this subfolder into read-only without having to removing it from the folder tree and move it somewhere new. I really don’t want to pull the rug out from the users and have them deal with two new locations versus one new location to deal with.  

Is there a minimum contract period for monthly payment plans?For example, can I use it for 3 months and then cancel? 月額払いでの契約の場合、最低契約期間はありますか？例えば、3か月使って、その後解約することはできるのでしょうか？

I want to demote a co-administrator in Box, but I'm getting an error.Please let me know if there are any requirements for demoting a user.

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

I cannot set a custom subdomain – this needs to be enabled ASAP as it drives the SSO setup

for my org - is there a hard cap on the number of tier 2 folders and Tier 3 folders from a software functionality or tool restriction ? Can we create 30 Tier 2 folders under our main Tier 1 ? 

Hello, How do I enable email notification for documents uploaded to specific folder using the link? 

Hello.There have been employees changes in our organization and now we don’t know which email/accont has the Admin role for adding or deletin accounts in our Box.How can we find the Admin accounts and re-assingn them?Thank you.

I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.  Why the disparity?

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

I am the primary Admin on a Box Business account and I am receiving the error "You do not have permissions to add a new users, contact your administrator for assistance" when trying to add managed users through the Admin Console. I have verified that my account role is set to Admin (not Co-Admin) and the account status is Active, so the permissions appear to be correctly configured. The error occurs on the second Save attempt after the expected "1 user failed to be added" warning (due to the users having existing personal Box accounts). Could someone from Box please help investigate why the primary Admin account is unable to add managed users?