Unanswered questions

Today I received a pop up in my screen: '5453 uploadfouten (uploadfailures)’. When popping open this remark I get remarks with loads of files unknown to me, that my Account shows a lack of space.  - which is not correct

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

I tried to add a user to our organization but received an error message: "email already used in a box account but not associated with an enterprise". The user deleted their previous box account, but they still cannot be added.

Hello BoxI signed up to Box due to a client requirement. I do not need nor want Box. I want to cancel. Please help. All this process to ask to cancel is very annoying.

"My account is on the Starter plan and shows I have only used 1 of my 3 available seats. However, when I try to add a second user, the system is incorrectly trying to charge me for an additional seat."

Hello, I have accidentally cut and pasted folders from Box Drive to Desktop but some files did not get copied. Now, i have to restore those folders in box drive to previous version. Please help me with this, or please suggest if upgrading the account might help.

Hi, a collaborator is trying to change email notification settings to override the default settings, but he is getting an error message "sorry, there was a problem saving the settings for this folder." How can we allow him to make these changes?Thanks, NSL

I am getting this error: “Oops! We can't seem to find the page you're looking for” error. But I can see in the admin console that there are 892 files in this folder. How can I access it?

I am trying to register the following account,but I am receiving an error that says, "The user is registered with a different organization."Name: Nobutaka TajimaEmail Address: [removed by moderator] I could not find the same user even after searching by email address,so I am unsure why I cannot register this account.Could you please let me know the cause of the registration issue and how to resolve it?

boxアクセス→アカウントログイン成功→二段階認証でコードがわからない為ログインができません。二段階認証の解除をお願いできますでしょうか？補足：・対象者はログインができずフォーラムに投稿できない為、私が代理で投稿しています。 

Hello, I have lost the google authenticator, I access my account using one of the three codes I have (I keep the password), but since I am not a premium user, the administration console does not appear so I cannot cancel the 2FA, what can I do to remove the authentication? How do I contact Box to remove it?

How can I create a shortcut/alias in Box that links to another Box directory? When I use the "Create a New Bookmark" feature in Box, I get two different errors 1) When I try to enter a shared link URL (e.g., box.com/s/xyz_code) into the "URL" text field of the "Create New Bookmark" dialogue box, I receive a "There was an error while adding the bookmark" response 2) I am able to create a bookmark with the URL I would normally navigate to (e.g., ent.box.com/folder/xyz_code), but when I click that bookmark, it links to {https://mckinsey.ent.box.com/web_link/xyz_code} and I receive a "The requested page does not exist." I think this is basic functionality for Box. Am I doing something wrong or this missing? Thanks in advance for any help on this!

I’m obviously not the first person to experience the search function not working.  I clearly have a file in my Box account with the word “budget” in the title. When I type “budget” in the search bar, nothing shows up. I’ve tried other search terms that should work and they don’t.  These files have been in my account for days and I haven't touched them and the search is still not working. They are spreadsheets and word docs, not PDFs.  Please help me fix this. The search is completely nonfunctional at this point. This is the main barrier preventing me from recommending Box to my entire team.   

Hello - I'm trying to add our accounting firm to a shared directory for an audit, but Box considers their email addresses (pattern is companyname.cpa) invalid.  I have been unable to add them to a share.  Is it possible to fix this?

Hi - i deleted a user earlier today who downloaded some files (also ealier today) how do i see what files they downloaded?

I updated a Python environment this afternoon and my code using boxsdk stopped passing validation. The environment claiming that “boxsdk is not present,” despite it being installed. I then noted the module version had jumped from 3.14.0 to 10.0.0. I reverted to 3.14.0 and the code again passed validation. Suspicious?

Upon attempting to access the shared file after locking it, I encountered an error message, despite being the file owner.

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Hi, I started copying a synced folder and subfolder when it failed. Now I’m trying to delete the folder and it wont allow me. I tried setting up another account and sharing as a collaborator which worked and the folder appeared on the other account so then I tried to change ownership to the other account and it wont allow that either. I think it believes it is still copying as I get a the message it is in use by another operation. Any ideas greatly appreciated. Pete

Invited to collaborate with box on business email. when I went to log in, I was blocked by MFA that was never set up. I cannot log in to submit a help ticket

Unable to upgrade from Starter to Business PlanIt has been 4 days now and I’m still waiting to hear back from Sales and Billing. It does not let me do this online. And since I have to upgrade due to storage limitations in Starter plan, we are unable to edit any file on Box.I have called and emailed multiple times with no success, other than it will take 24 hours.Any help in getting this resolved would be helpful. Thanks.

We are planning to use Box Relay to move files across multiple departments. We have received requests from each department to be able to track the Relay. Could we possibly implement either of the following? (1) Share Box Relay among multiple users (2) Automatically save the tracking log (CSV) to a specific Box folder

I need to add a user that already has an individual account to be part of our enterprise account.  When I try to add that person as a user, it gives an error indicating that they already have an existing account and can’t be added and when I try to save the changes, it says I don’t have permission to add users.  I am the owner/admin of our account can add and remove other users that don’t have existing accounts.

A user raised a concern on being updated of the Box folder, where he doesn’t even try to open the folder. It happened twice in a day, which lead to safety concerns. Please help me find the details of the last update of the Box folder.

I have a windows ARM computer. I would like to download Box Drive 2.47, which appears to provide support for this. Currently, I am using Box Sync, which has sync delays and issues. Where do I download it from? Has it been released? It appears, I would need to change a reg-key to opt in, but it is unclear where to actually download the new version from: https://support.box.com/hc/en-us/articles/ [removed by moderator] -Major-update-to-Box-Drive-for-Windows-How-can-customers-opt-in-or-out