Unanswered questions

How often Box backups run? If the backup settings are changed, can we check that by generating a report?If I need a report to confirm that backups are running properly, is it possible to create a manual report for backups? Or, would it be possible to use certain API (or create a custom API) to receive such reports? 

I need to restrict access to a folder to a certain group of our employees and not allow the other employees access.  How do I do this? 

I am in need of support on setting up Box with Google. I had my tech set up and it is not working properly and we have several questions. Ideally I would like a consultant that can get online and walk us through the final set up. Please advise. 

Hi support, I have files which I uploaded to box, but when i log into box it shows i have no files on my account. but when i open my old sharing links i can see that they are still accessible. i can see them but not download them, and instead of them saying i am the author it is saying “ a prior collaborator” and the owner is box admin. Can u fix this?

I’m building a Power Automate flow that saves incoming email text and attachments to Box. The flow works when I point “Create file” directly at my Invoices folder, but when I try to save into a client-specific subfolder (e.g. Invoices/<ClientName>), the action fails with the error “Only admins can create folders in the root due to enterprise security settings.” The client folders already exist in Box, so I don’t want to create anything new—just upload into them. It looks like Power Automate is interpreting my dynamic folder path as a root path instead of using the existing subfolder. I need guidance on how to reliably target existing client subfolders by variable without triggering root-folder creation errors.

I’m trying to change from monthly to annual. When I search, it sends me to the user forum with links back to the user forum. It’s a loop. Is there any way to get support from Box? It doesn’t seem like it should be that difficult. Thanks

Trying to set up an SFTP service for our Box Environment.We’ve a dedicated account, but there’s no apparent options for setting it as an SFTP account, and the client (using Port 22) is unable to connect because the service is not available.We’re on Enterprise+.Nothing in Settings, Integration, or the User’s account settings apparent for enabling it.

I got the message "The link to this shared file or folder has been deleted or is no longer available." Could anyone tell me what to do?

I need to buy more capacity but it says a ticket needs to be submitted

Dear Community, I would like to open a folder to my entire organization in reading (with downloading capability mode).How do I proceed without adding every single person individually to collaborate ?Many thanks for your key support !

I am trying to set-up my first Box Form from a DocGen and then use a Relay to start the process. I have created a simple document with one field that is linked into the Form on generation. I fill-in the form, without any attachments, and submit. When the workflow ‘relay’ then runs, I get an error ‘No files were attached to a form submission’I did not think I had to have attachments with the form. Can anyone provide some advice?

My name is Junichi Adachi from Minaris Advanced Therapies in Japan.Our US headquarters currently holds an enterprise-level Box contract and manages the global environment centrally.We are now considering implementing Box Zones for our Japan office to enable localized data residency and establish a more independent management structure.We would appreciate your guidance on the following points:Questions:What is the recommended setup process for Box Zones to ensure that content for Japan-based users (initially around 30 users, including external collaborators) is stored within Japan?What are the additional licensing costs associated with enabling Box Zones for this scale of usage?Is it possible to assign and manage Box Zones independently for Japan-based users via the admin console(I have admin rights)?Can we strictly restrict access to data from outside Japan, ensuring compliance with local data residency requirements?Could you please provide guidance or documentation on the initial setu

I created a post yesterday that was deleted. I need to add a user that is part of another domain to a new domain account I’ve created and would like support on this. Others who have posted the same thing are being looped back to create a topic. The error message reads “User belongs to another enterprise”. Thank you for your support.

I need guidance/help in accessing files sent to me that don't seem to be available by clicking the link.

Hi, When I only have viewer permission, would it be possible to open the file?Or I only can view the file icon? Thanks

The @mention function works ok with individuals, but doesn’t work with Groups. Someone suggested it is because we are using the free ‘not for profit’ version?

Hello Box Support Team,I am currently unable to install Box Drive on my Mac running macOS 11.7.10 (Big Sur). When I run the installer, it crashes immediately. I have attached the crash report for your reference.Summary:- macOS version: 11.7.10 (Big Sur)- Box Drive installer version: [Insert installer version, e.g., 5.20.0]- Issue: Installer crashes with DYLD / symbol missing errors- Steps already attempted:    - Removed all previous Box Drive and Box Sync files    - Checked security & privacy settings    - Installed using admin privileges and terminal commandsCrash report excerpt:Dyld Error Message:  Symbol not found: _$s10Foundation11JSONDecoderC6decode_4fromxxm_AA4DataVtKSeRzlFTj  Referenced from: /private/tmp/*/BoxDriveInstaller.app/Contents/MacOS/BoxDriveInstaller (which was built for Mac OS X 13.0) Could you please provide a version of Box Drive that is compatible with macOS 11.7.10, or advise on a workaround for Big Sur users?Thank you for your assistance.Best regards,

First as a new user let me tell you how frustrating it is to have to wade through so much online content to find that you can’t get the answer you want and you have to go through hell just to get a question to someone. Perhaps online chat or pay for support. I signed up yesterday. I have a 3 user license although I am the only user until I finish evaluation. I activated Box AI on the Admin console. But box AI is not icon is not on my home page and I don’t see how to activate or use it. I paid $1800 yesterday for a 3 person license. I did that because that was the minimum I believed I could spend to do a full evaluation. Help me get started. I am lost wading through all of these support conversations and I can’t see how to quickly get to a person. And, even the choices below about which drop down options to choose are meaning less when you know as little as I do

Dear box support team, How do i recover documents on a folder that i am co-owner of? The owner and myself have tried to search for the folder content even in the trash we could not find it. Is it possible to for your assistance with recovery. If so who has to contact you. Myself or the owner? Thanks for your support in advance. Mdu

I am trying to add two users that have accounts and I’m not able to due that they both have personal accounts. What needs to be done to add them to the enterprise account that has been created. Thank you

Hi  BOX, can you please reach out me. We need to change ownership on a account. The previous owner is no longer in the company, so we can’t reach out to him, and also we need to change billing information. I have written about this topic before but haven't received an answer that I can use - please help

I can open and edit files from box.com, but when I try to open them from BoxDrive Explorer, I get the message "Access Denied" and can't open the files. I've tried reinstalling and restarting multiple times, but it hasn't helped. What should I do?

I wan to Display Folders created for an Opportunity using a custom Component what is the name of the LWC component that i can use. I am using Box For Salesforce Package 

   We had one of our administrators leave the company therefore we need to move all the files he manages to our service account called Global Trade Management <personal information-redacted>.  We don't want to do this incorrectly, so we are asking for assistance.  We just don't want to corrupt or screw anything up.   

I know how to manually empty the cache folder.My question is if there is a way to prevent it from filling up over the limit set in registry, or it is just a known bug of the program?