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DEBUNew Participant
 Support Forum
ファイルの削除権限がないですが、どこに問い合わせすればよいですか？

ファイルの削除権限がないですが、どこに問い合わせすればよいですか？

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noveltymusicservicesNew Participant
 Support Forum
can't upgrade from individual to personal pro

Hello, Attempting to upgrade from individual plan to personal pro.  Get a message to contact support.box.com even though all billing details are entered correctly.  Please advise.  Thank you!

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Rona Box
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Sara JDNew Participant
 Support Forum
MFA reset

Can someone help how to reset my MFA? I have a new device and still have access to the old device. I want to reset my box MFA before I lose the old device. Can I do it on my own?

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Rona Box
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rubenwatelerNew Participant
 Support Forum
installing box drive on new desktop

i want to install box drive on a new desktop pc. But when opening the file i get the next messages ‘ Called runscript when not marked in progress’ and when i proceed i get the message ‘ called installfinalize when no install in progress’ . I do not have an older version of box installed yet. So how can i fix this? Thanks

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Rona Box
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NOZOMINew Participant
 Support Forum
BOX Drive stopped working

The BOX drive has suddenly stopped working since 02/Jun/2025.Other users can use it without any problems.The box drive is no longer available, but I can log in and view the contents of the files in my browser.I have uninstalled and reinstalled the BOX drive application and reset the Windows environment, but the BOX drive remains unopen.How can I make it work again?

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Rona Box
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satrancNew Participant
 Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

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Jey Bueno Box
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Elizabeth BNew Participant
 Admin Forum
Editing users

Hi,When I went in today, I had 2 users.  I changed the name of one user but kept the email address the same.  Now it says I have 3 users, but I can only see 3.  How do I get rid of the original second user and get back to 2 users on my account?thanks!

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Jey Bueno Box
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CoffeemateNew Participant
 API
Use API to upload large amount of files

Are there any sample code snippets or documentation on how to set up the API to upload documents? Any help would be appreciated. I searched and didn't find what I needed, just marketing material.

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Jey Bueno Box
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HiroNew Participant
 SDKs and Tools
How to download files from BOX using CCG with python

I followed this: https://medium.com/box-developer-blog/box-python-next-gen-sdk-getting-started-with-ccg-81be0abc82d9 And it worked but this stops at `user_client.users.get_user_me()`. I want to be able to list files in my folder and download them. How can I do that? I use python.

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chihiroNew Participant
 Support Forum
i cannot download the signed document from the compleate email

Signing is complete with boxsign and you receive a completed email, but some people cannot download the signed document from the email.Not everyone can't do it, but some people can't download it.If some people cannot download, some people have received an email, but  cannot download anything even if some people press the document name in the email.

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runningfoxxNew Participant
 Support Forum
Enctyption keys

Hi, I am looking for any information on encryption key rotation.

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Rona Box
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cmcfarlingNew Participant
 Support Forum
Shared link email sent report is blank

I ran a User Activity report and selected Shared Links > Shared link email sent. The date range was set Last 7 years. The report came out completely empty with zero records. This a business account that's been around since 2014 and has 13K+ shared links. I can't imagine that none were sent via email. Is this a reporting bug or is it possible that this report is accurate?

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Rona Box
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toneNew Participant
 Admin Forum
Asking for the way to activate the plan I've purchased for 3 users

I`d appriciate it if you tell me how I can activate “Enterprise plan” for my collegues. I just payed for three users including mine, thinking let my two collegues who have free accounts use as well, but I have no idea to do it. It seems I have successed to get my account upgraded to the plan though.I know this is the very basic question but we all just started using BOX and are not used to it. Please tell me if this isn`t a proper way to asking this kind of question.

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Jey Bueno Box
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Elizabeth BNew Participant
 Support Forum
Saving files directly to Box

Hello,I am very tech illiterate.  I used to have the Box icon where I could create a file in Word, Excel, etc and then do a “save as”.  A very handy Box icon would pop up and then I could save my newly created file directly to Box.  I cannot figure out how to get that Icon back.  Any help is greatly appreciated.Regards,Elizabeth

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community-managerKnown Participant
 Support Forum
Changing Box Zone

Hi, Ich have an Enterprise Plus plan an d want to change the data residency. Actually it's set to US. But Ic can not change anything there (admin console/user). The only option, that I can Choose is US - nothing more. What do I have to do, to get the other regions (France, Germany etc.) to choose from? Regards S.

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community-managerKnown Participant
 Support Forum
files do not open from desktop (box drive) when offline

Dear support team, I have been using box drive on my desktop (windows for several months) and have always been able to access the files when offline. Since this morning, I get an error when I try to open a file from box for all different formats (xls, pdf, docx...). As soon as I am online again, the files open up perfectly. What can I do? Best, Tom

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thinkingoutsidetheNew Participant
 Support Forum
Defining Folder ID when creating folders

Hello!I am working on integrations to Box and it appears that there is no way for us to explicitly define the Folder ID (either via. API or in UI).Is this true?If so, is this feature something that is on the roadmap for the Box team?Not having the ability to do this will mean I need to query the applicable parent folder(s), cache every folder contained in the parent folders with their Name and Folder ID (there will be thousands of folders), and then reference that cache for every record to see if the folder already exists or if one needs to be created.If we were able to define the Folder ID, I would be able to set the Folder ID to the unique ID in my source system to remove the need for all of this lookup. Because we don’t have the ability to do this, an integration process we thought would be doable is now raising performance concerns due to how heavy the process is.

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dlrNew Participant
 Support Forum
Error Message Uploading File

Every time I upload a file I receive the same error message and and error box appears on desktop.The file is not open or in use and it does actually upload.

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Rona Box
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community-managerKnown Participant
 Support Forum
Download or preview file using Content Explorer does not work

Current State:The downscoped token used for this has the permission for “base_explorer item_delete item_download item_upload item_preview” The app that’s being used has Co-Owner permission as well.  The Content Explorer renders based on the following settings:  We had a response Interceptor to the Box Content Explorer, but even after removing that and using OOB Box Content Explorer functionality, the download doesn’t work. I would only get something if I were to manually copy paste the download link from the response to a browser:   The download doesn’t work, neither does Preview I’ve been following the documentation provided here: https://developer.box.com/docs/box-content-explorer I believe something is wrong here and need your assistance. What needs to happen for the download to work?

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TnewmanNew Participant
 Support Forum
Deactivated User missing files

At IBM we have a deactivated user as they have left the company. We had box links attached to education that has disapeared along with this user and can no longer access those links.Would we be able to  reactivate these links and files?

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Rona Box
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praveenNew Participant
 Support Forum
I want to transfer box admin from one organization to a new organization

We have created a new box account (Business plus). We want to take over box content of another domain/organization activities into this new account. What is the best approach to accomplish this?Currently my account does not allow the “other domain” content owner/admin to be made part of my license due to different domain names. Pls advise.

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Rona Box
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Hugo SteinNew Participant
 API
Is a free user account able to upload content via API?

I was having the same problem as the following thread:When i try to generate a token by API with the box_subject_type: user, i get this messege: I noticed that i dont have access to an Admin account, but I intent on using the api to upload files to my personal box. Do I have to publish my app before hand? But its to much of a trouble for a simple use. 

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ManonNew Participant
 API
Delete external user using Box API

Hi,I was looking for a way to delete a user using this method : curl -i -X DELETE "https://api.box.com/2.0/users/$userID?force=true" -H "authorization: Bearer $mytoken"HTTP/1.1 404 Not Founddate: Fri, 13 Jun 2025 10:20:28 GMTcontent-type: application/jsonx-envoy-upstream-service-time: 110box-request-id: 084aa24f457de6630b1c1719f0ffcea0ecache-control: no-cache, no-storestrict-transport-security: max-age=31536000Transfer-Encoding: chunked{"type":"error","status":404,"code":"not_found","help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Not Found","request_id":"9qmpq2i2dviyjv95"}I have replaced personal data $userID and $mytokenA GET request is working properly.Many thanks

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YashwanthNew Participant
 Support Forum
If trying to access files from Box , i see an error saying , file has been moved , renamed or deleted ..

Complete files that are saved in folder folder , while accessing it throws and error saying file has been moved , renamed or deleted ..But as per my verification its totally related to connectivity from my office network to Box cloud , once after complete system restart , the files are able to access .

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viktorNew Participant
 API
I can not see the folder shared with my account using the API. How to fix it?

I’ve created the platform app, to list files in the folder shared with me. This app has a “Client Credentials Grant” authentication This app has “Make calls using as-user header” permissionIn my account ( which is an enterprise admin) I have two folders: “XXX” and “My Box Notes”.When I list my root folder using https://api.box.com/2.0/folders/0/items I can only see “My Box Notes”. What should I do to see the “XXX” folder which was shared with me?

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