Unanswered questions

Hi Box Support Team,We are running into an issue while collecting data from one of our shared customers.For data collection, we use the below API As-User header to access the customer's Box data.GET https://api.box.com/2.0/folders/{folder_id}/itemsWe have a customer where the authorization was configured using a user with the Co-Admin role. However, when we use this authorized user to collect data from another user who has either the Co-Admin or Admin role, the API returns a 403 Forbidden response.We would like to understand whether this is a known limitation of Box's As-User functionality or permissions model.Specifically:Can a user with the Co-Admin role, who has authorized our application, use the As-User header to access data belonging to another Co-Admin or Admin user? If this is not supported, is there any recommended approach to collect this data without changing the authorizing user's role to Admin? Are there any additional permissions, scopes, or configuration settings that wo

I am a systems integrator building an OAuth 2.0 application used to migrate customer-owned content from Box to another DAM. The OAuth application is owned by my free Box Developer account, while each customer authorizes the application using their own Box user account. The migration contains approximately 200,000 files and will generate several hundred thousand API requests. Which account's Platform API allocation applies to these requests? Does the developer account that owns the OAuth application require a paid Platform/Business subscription for production use? The customer’s source account is Individual.

So, I used to be able to update the OAuth 2.0 Redirect URIs for an app, but I haven’t had to touch mine in a while. And now, whenever I try to change anything and click the “Save” button, nothing actually gets saved and an error popover shows up, warning, “Some changes on the Configuration Page could not be saved.”What’s up with this? Is there now some different way we’re supposed to do it?

I have a free developer account which has an App created in it which I use to access files for some of my clients. I access the clients files by having them share access with the service account within the app, generate a token for the service account using the https://api.box.com/oauth2/token endpoint, and can then hit several endpoints to interact with their files/folders, such as https://api.box.com/2.0/folders/:folderId/items. This generally works well and have not ran into any issues. A new client has custom Terms of Service set up for their enterprise. They have shared access with my service account, however when I send this request (https://api.box.com/2.0/folders/:folderId/items) using their folder id, I get a 404 saying folder not found (request id 66e17dihmcfldadh, for an example of that request). Upon further investigation I found this endpoint: https://api.box.com/2.0/collaborations?status=pending&fields=status,acceptance_requirements_status which returns one pending co

We’re new to Box and we have a client who wants to share files with us using the platform. On our side we want to integrate Box with our internal platform so we can pull the files in.  We created a platform app in the developer console and shared the service account email with the client.  The client then shared the folder with the service account.On our side, we can connect successfully via API using the access credentials provided during the platform app setup, but we are unable to accept the collaboration invite from the client, which is preventing the app from being able to see the contents of the folder.The documentation here says that we can just invite the service account like we would a normal user:A Service Account has its own folder tree, which starts empty. To give it access to existing content:By email: Invite the Service Account using its assigned email address, just as you would invite any other collaborator.Can anyone help point us in the right direction on this?  Should

Hello,We are developing a commercial SaaS application that integrates with Box, and we would like to clarify the requirements for using the Box API in production.Our planned integration works as follows: We create and manage a single Box Platform application using our company's Box Developer account. Our customers connect their own Box accounts to our SaaS application using OAuth 2.0. Our application accesses folders and downloads files using the customer's authorized access token. The downloaded files are processed and indexed to provide AI-powered search and question-answering functionality. Our application periodically checks for file changes and synchronizes updated files. We would like to confirm the following:1. Commercial useIs it permitted to use the Box API in this way as part of a commercial SaaS product?2. Developer account and licensingCan we operate this integration in production using a free Box Developer account, or does our company need a paid Box subscription o

Hello, I am trying to update my Box Drive on my PC however it asks for “Box.2.55.140.msi” which is not on my PC.  Please send the link to that file so I can uninstall and reinstall.

Hello Box Community and Support Team,I previously posted about this issue but have not received a response. As it is affecting our ongoing business operations, I would greatly appreciate any assistance, especially from the Box Support Team.Background: My permission for a specific Box folder was changed from Editor to Owner so that I could invite other users. After the change, I attempted to invite another user, but Box displayed an error. When we attempted to change my permission back to Editor, I unexpectedly lost access to the folder. My account no longer appears in the folder's collaborator list. The current folder Owner is another employee within the same organization. Even when the current Owner directly attempts to re-invite me as an Editor, Box displays the following error: "An error occurred while processing your request. Please try inviting the collaborator again."Important Additional Information: The current Owner and I belong to the same company and organization.

 I have one file set to be available offline. I recently deleted information in it from my computer, and I wanted to view an older version of that file so I could find that information. So I opened the Box app (on Android), turned my phone on Airplane mode so it wouldn’t update. I had previously synced this file on my phone, and Box was apparently aware that the file now had a new version available. I tried to view the file, but it said “No internet connection.” What’s the point of making a file available offline if you can’t open it when you’re offline? I tried “downloading” the file that was supposedly already on my device, but the download wouldn’t progress until I reconnected to internet. Does it forbid you from viewing a file that it knows isn’t the latest version?   

I need help. When I download Box drive I get an error message. Please help!

I received a Box invite via email to my secondary email account. I cannot access or even see the shared file, although I added that email address as a user. How do I make this work?

Dear Box Support Team,I have been using Box for decades now — an early adopter, so to say. In the early days I received a promotional 50 GB on the free plan instead of the standard 10 GB, and I have been a satisfied user ever since.Now I have run into a problem. I originally registered with an email address that no longer exists. On my laptop everything still works fine, but I cannot log in on the mobile app: the system sends a verification code to exactly that defunct address, so I never receive it. I have added a new, working email address in my Box settings, but the code still goes to the old one.This matters to me because I travel regularly and often need to pass on documents from my phone when I do not have my laptop with me — which is precisely when Box would be most useful.From what I have read, Box does not change the primary email address for accounts on the basic plan. I can understand that there are rules, but I find it hard to accept in a case like mine, where someone has b

I am trying to change my admin email. It sends me a “verify email for your box account”, I receive it and click the “verify email” link; it then pops up with an error, “You do not have permission to confirm this email address. Please log out and try again after logging in with the correct email address.”I am using my correct email, I do have permission to confirm account and it is impossible to get in contact with anyone from box support. Please advise. 

I sent a signature request to my email and other 2 emails from the BOX sign feature. I don't see email from the box in my email inbox. but in the Box I see the request is in process status. and I saw it in the box inbox. what could be the issue?My email is hotmail, the other 2 is yahoo email.When I first click sent request the signing order is not checkrf. after I don't see it in my email inbox I checked the signing order I made the other 2 email both as 1. my email as 2 and sent again. I got “the request already sent warning”. but I still not see anything in my email inbox. and the other 2 email also not receive the requests.Could anyone help me find out what is wrong. I use this before and it worked. but the only different is before is with 1 or 2 signers this time is with 3 signers.Thanks in advance. 

Hello,I am trying to build a Power Automate flow that does the following:When an email arrives with attachments, Create a new folder in Box using the email subject as the folder name, Upload all attachments from the email into that newly created folder.However, when the flow runs, the "Create File" or "Create Folder" action fails with the following error:Only admins can create folders in the root due to enterprise security settingsclientRequestId: 53ecd43c-8126-495e-be9e-b2d50d1121fcHere is what I have tried so far:Specified a subfolder instead of the root folder (using both folder path and folder ID). Re-authenticated the Box connection in Power Automate. Confirmed that my Box account has full permissions (Editor) on the target folder. Verified that I can create folders and upload files directly in the Box web interface without any issues.Question:Why does this error occur even when I am not targeting the root folder? Is there any additional configuration required for the Box connecto

Whenever I attempt to open a Google file (Docs, Sheets, Slides, etc.) directly through the Box desktop app, I encounter an error stating, "Can't access your Google Account." I am only able to view and edit these documents if I log into Box through Google Chrome on the web, which disrupts my workflow because I have to re-authenticate constantly instead of opening them natively from the desktop client. To troubleshoot, I confirmed that my Box and Google accounts use the same email address, and I've enabled all cookies in my Google browser settings. Since the web version works but the desktop app consistently fails to connect, I would appreciate guidance on whether this is a default browser-routing issue or whether specific cache-clearing steps are required to re-authorize the integration properly. Thank you!

In our organization, using USBs or external hard drives aren’t permitted. We need a way to save personal files while also having visibility over the files. Is that possible with box? 

I had two account and deleted one.  I now want to link the two together by adding an e-mail to the remaining one but I keep getting this error.

For a first Box MCP experiment, I would prefer to give an AI agent access to one test folder rather than all of my files. Can that boundary be enforced by the Box connection, or does it depend entirely on the permissions of the authorizing user?Evgenii Arsentev covers the basic connection steps in his first MCP server guide. It is a general introduction, so I am looking for the Box-specific permissions to check before connecting real documents.

Hello,My account has all of the correct settings ticked to be able to share files with anyone who has access to the share links, however it is still only allowing me to share links with invited people only despite this. I have checked all for my settings and still don't know what I have selected or restricted that isn’t allowing to share links with anyone. I have attached a screenshot of my settings. Please can anyone advise me on why I can only share with ‘invited people only’? I need to share links for works however this is preventing it!Thank you. 

Hello Box Support,We are experiencing an issue with our Box account where file uploads are blocked by the error message “Account storage limit reached.”This issue affects both our internal team and our client, meaning neither party can upload files to the shared Box folder.This issue is blocking our file exchange with the client and affecting our daily operations, so we would appreciate your help in resolving it as soon as possible.We can provide screenshots of the error message and any additional account details required for your investigation.

I am experiencing an issue where I can no longer access a specific Box folder, and attempts to re-invite me have been unsuccessful.Background: To allow me to invite other users, my permission was changed from "Editor" to "Owner." After the permission change, I attempted to invite another user but encountered an error. When we tried to change my permission back to "Editor," I suddenly lost access to the folder. Since then, another user has attempted to re-invite me, but the invitation fails with an error, and I do not receive any invitation emails. Current Situation: The person inviting me and I belong to the same company. This issue affects only one specific folder. I can still access all other folders where I am already a collaborator. I can receive invitations to other new folders without any issues. Error Message:"An error occurred while processing your request. Please try inviting the collaborator again."I also found the following explanation regarding the possible caus

I was uploading some files to my accout and I went over the limit.So I did some cleaning and deleted files I dont need any more. I put old files into the trash but I still wasnt able to upload files becouse I was over my quota. Than I empty the trash but quota wasnt refreshed. I still wasnt able to upload new files.After a while (10-20min, I dont know)  I looked and my quota was way under that it should be. I am missing 1 folder in te root - “BUG” is the name of folder. I cant find any files witch were in that folder. There is nothing in Trash, no files.Please help.

Hello,this morning I can’t upload any files via browser. After few second I get “Network error”. I tried to change brower, private mode, internet provider but without success. Has anyone else encountered the same problem today ?Tks

Hi, I integrated one of our apps with Box, one of the integration is OAuth2 connection. Our app will redirect the user to https://account.box.com/api/oauth2/authorize to perform OAuth2.  The problem is sometime it redirects the user to https://account.box.com/login/mfa and display error “We could not load the verification page. Please try again.”, after the user have the stale box website open for awhile. I have uploaded the screenshot in https://app.box.com/s/vnbaev9m9kxqgzmowaq7agsuxovzjih9 (there are some problem with the image upload in this editor)Clearing the browser cache can temporary fix the problem but it is not the correct fix as it breaks the UX & most of our users are from a non-technical background.It would be great if someone can take a look at this issue as it can cause huge trouble for our non-technical user. Thank you and looking forward to hearing back.