Unanswered questions

Hi, I am trying to upgrade my account but when I try to pay I get an error… see screenshot. But that link does not have an option to submit a ticket - nor can I find one anywhere. This is somewhat urgent - and also somewhat frustrating. please advise.  Best,Jesse

We are missing our Collections folder. I am hoping that someone can help us to get it back. It's normal location is: U:\Grp Shared Admin\PA ALL. It seems to have been removed from this location.

Ridima password verification codes to my Gmail box 

Hi. I’ve been trying to download a 3KB file from box.com through a link (werbung.zip). I can se the filename when clicking on that link, and there is a dialog that opens up stating that the download is in progress, but nothing happens. I’ve followed the advice given in this support article, but everything behaves in the same way. Either being logged in, log in from the download page, or just trying to download the file without logging in has not worked. Trying different browsers (Chrome and Firefox) has not worked either. I’ve noticed some cookie-related errors being reported by Firefox (on the javascript console (F12)), which may be an indication of security policy/ies violations, but I’d expect your site to comply with those at this point -- unless you’re having issues of this nature and that’s somehow not been addressed yet. Please do not suggest to follow the article or the forum posts I’ve already looked into for ideas on how to solve this. By the looks of it, this is either a fil

My company has an Enterprise license for Box. I have “Editor” access to our shared enterprise Box folder. Yet, I cannot seem to edit nor delete any file or folder, even ones that I create. However, I am able to create new files and folders. What could be the issue? Here is a screenshot of my permissions as indicated by our Admin:   

I have been invited by a customer to participate in an RFP that is due today. I attempted to log in using my company email address [removed by moderator] and the system flagged my email address as not valid. How do I get logged in? My customer pays for this service, and they want me to participate. Please help.

I can’t login to the browser anymore. It has the error message This xxxx(our company’s name).app.box.com page can’t be found. But my desktop’s box is good. 

Hi,Is there function or tool which can be used to create url for another computer use? The another computer can not login box.Thanks.

I need to add an employee to my enterprise account that has previously created an account with their work email.

When BoxSync reaches end of life, I will have to consider whether to migrate to BoxDrive. I need to be able to search and access my entire cloud backup (currently 565 GB) from the finder (Spotlight) or with various finder tools (Alfred, FindAnyFile, or Raycast). I understand that such searching is not possible with BoxDrive. Is this true? If it is true, what are the alternative ways of performing these searches/accesses using BoxDrive? Increasingly I need to search not only by file name but by file contents (keywords), sometimes by last modified date, etc. In other words, searching and opening a file by name is not the only search type I need to perform.If this becomes impossible, I will need to find another syncing solution. Recommendations appreciated on any of the above.Latest MacOS.Tx. 

I am trying to recover a master folder as the back up copy is missing subfolders and files of jobs our company is working on. Somehow our masterfolder was put in the trash yesterday. After restoring it (also yesterday) several subfolders and files were missing. Can anyone please help.Thank you in advance

I had a free Personal Account with 4 collaborators and no issues.  I upgraded to the Starter Account and now I get a message that ‘You have used 5 of 3 seats, please add more seats.’    Can I no longer add collaborators without cost?   If not, I’d rather switch back to the personal account.Thanks

All content removed upon deleting a user. I was not prompted to assign content to another user. Need instruction as to how to recover files. Additional information can be provided if needed.

"Box Drive has encountered a problem that requires you to manually reset Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue." Hi, I've un-installed, re-installed Box Drive, followed the trouble-shooting suggestions, restarted my computer, updated my computer and no luck in resolving this issue. Each time I log in again I get this error message.    

I’ve been using BoxSync for what seems like forever. Have it installed on two laptops and one desktop along with my iPhone.Currently running a free account w/50GB available.  Migrating to BoxDrive I understand for the free cloud my space will be reduced to 10 GB.  Is this correct? I understand the EOL have been set for December 2026 for BoxSync.  I’ve seen comments to the effect that when you install BoxDrive it will uninstall BoxSync.   Is this correct? Does the account just ger “reclassified” at Box and the local machine has no changes, or deletions to the file structure on the local machine?  Totally at a loss here. Thanks in advance for your assistance.

When I select Invite As Editor, I can not figure out how to choose any of the following settings as they are grayed out:Viewer Uploader Peviewer Uploader Uploader OnlyI am the owner of the box account.  Please advise. I already emailed 40+ people with a link to upload, and I have heard that they do not have upload permissions. What is the trick to enabling it? Thank you. 

メールアドレスの変更ができないので困っています。会社のメールアドレスが変更となるため、新しいメールアドレスに変更したいのですが、以下を参照して試したのですがダメでした。管理者は自分自身です。https://support.box.com/hc/ja/articles/360043694114-Box%E3%81%A7%E8%87%AA%E5%88%86%E3%81%AE%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%82%92%E5%A4%89%E6%9B%B4%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84?input_string=%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%81%AE%E5%A4%89%E6%9B%B4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84 > ・ユーザーのメールアドレスを管理者が変更する方法→「プライマリメールアドレスを変更するには、box.comのアカウント設定に移動してください。」とツールチップで言われ変更できません。 アカウント設定のアカウントから「メールをリンク」しようとしたところ、以下のエラーが発生しました。> 未検証のドメインのメールアドレスを予備メールアドレスとして使用することはできません。使用するドメインの検証を管理者に依頼するか、Boxサポートの担当者にお問い合わせください。 ちなみに、新メールアドレスのユーザーは過去に新規で作成していました。こちらが存在するからエラーになるのかと思い新メールアドレスのアカウントを削除したのですが同じ結果でした。 さらに上記の新メールアドレスでindibvidualで再度アカウントを追加しようとすると、以下のエラーが出ます。↓要求の処理中にエラーが発生しました。リクエストを処理できませんでした。すべてのフィールドが正しく入力されていることを再確認し、もう一度実行してください。サポートが必要な場合は、support.bo [support.bo]x.comにアクセスしてください。↑メールアドレスの変更が難しい場合、せめて新メールアドレ

Why is the cursor inactive when the pop-up box appears for sharing a file or folder ?We have no choice but to start filling in the address with which we’re trying to share with.

I applied my new contract on online.I choose monthly, but current my contract term is yearly. I would like to change my contract term from yearly to monthly.

Files always appear in order by Name (default).  Now, fairly recently, the default uses the file size to order the files (VERY ANNOYING).  How can I set it back to order files according to name (both the folder list and the contents nested inside of folders)?  I use a Mac, not Windows.

Hi,I was sent some documents to sign through box and I completed the process. Now I went to download the documents in Sign → Inbox → View Details (on the group of documents) → Download. What happens is that an EMPTY zip called mybox-selected.zip gets downloaded and nothing else. Tried both on Firefox and Chrome.

As part of a disaster recovery my hosting company has moved my website to a different server, even a different datacentre. Since then my rclone backups don’t work, saying the token has expited, The expirry date in rclone.conf is shown as the last successful backup on the old server.Can someone advise me what I have to do to get it working again please?

Twice today I’ve gotten unsolicited 2-factor authentication codes via email. I assume I’m receiving these because someone’s trying to get into my account. I’d like to ask Box if they can tell me where these are coming from so I can block them using some of the various security options. Or can Box directly block them/that IP address? I can’t find anywhere to report that I didn’t request this 2FA code….

I have been trying to login to box to upload my job but it will not load.  It is a blank screen.  Have tried restarting computer, different browsers and nothing is working.  Is this a main site outage? 

I found previous articles on this topic but they say to “ignore the error and click save”. It gives me another error that it cannot Save. I click save anyway and then the button turns into a spinner and it hangs forever. The user I’m trying to bring into the enterprise never receives the email.