Admin and End User forums

Hi Community,I was exploring Box Automate and noticed the new AI Agents/Automate Builder features shown in the latest Box documentation and community posts (such as Extract Agent, Box Agent, HTTPS Request, advanced workflow builder, etc.).Currently, I’m unable to see these options in our tenant. Could you please help confirm:Whether these features are available for our account/plan If any beta or early-access enablement is required Whether Box AI / AI Agents can be enabled for our environment If there are any admin settings or permissions needed to access these workflow capabilitiesOur use case is to automate workflows like:File Upload → AI Summary/Extraction → Slack Notification/API Actions.Please let me know the process to enable or request access for these features.Thanks!

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Rene

My access is under AEC collection only.  I cannot upload files in cloud having AEC collection license only.  I tried Forma Build 30-day trial and I was able to upload files such as Navisworks nwd file.  Is there a way to upload nwd file to cloud even if my account is set as Admin of Autodesk software with AEC collection licenses?  

I apprecaite that ths question has been asked before and I have given it several days before trying to add again. Basically I have to add a 10th User to the 10 User Account, he will be an extrenal User. When I go to do this, the system tells me that I have used 9 out of 10, but wont let me add another? Help!

As part of the broader rollout of the updated Box Drive for Windows — a ground-up rebuild of Box Drive built on native Windows OS APIs — we want to make sure no one on Arm-based Windows devices misses out. Box Drive is now fully supported on Arm Windows with no special configuration required. If your organization has users on Arm hardware (Surface Pro X, Snapdragon-powered laptops, and similar devices), this is your chance to make sure they all now have access to Box Drive. The new Box Drive for Windows brings meaningful improvements: deeper File Explorer integration with richer sync status icons, a native Windows context menu, Known Folder Redirection support via GPO, the ability to mark individual files (not just folders) for offline access, and better local storage management through explicit file unpinning. Arm Windows support is part of this same architectural leap, meaning Arm device users get the full, modern Box Drive experience alongside everyone else.Now is a great time to ve

First day with Box. I’m trying to add users and getting this error. 

We are excited to introduce new admin controls for the Box MCP server, providing enterprises with the essential guardrails needed to manage how AI agents interact with their content.With a dedicated Box MCP server tab in the Admin Console, admins can set access levels for tool categories like Files and Folders, Search, and Collaboration. They can choose Disabled, Read-Only, Read & Write, or Custom settings, and even enable or disable specific tools. The update also includes invisible guardrails, which hide disabled tools from end users, and full auditability so admins can track configuration changes. These controls are designed to help enterprises support AI agents safely across clients like Claude, ChatGPT, and custom integrations. To learn more, see the Box MCP server documentation and product announcement.

I have removed/deleted a number of external users from the Admin screen.  But they are still listed on the folders as users.  How does this work?  Can they technically still access those folders if they were to log in again?  To i really have to manually go to every folder that they had access to and remove them there too. (That seems like a management nightmare!)

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I need to copy all files from a specific folder created after March 14, 2025 to provide to an outside entity.  I tried performing a search from 03/24/2025 - 04/27/2026 and drilled down to that particular folder and the search was performed on all folders.  Help!  What am I doing wrong? 

Hello everyone,  my company uses Box, and quite frankly it's a disorganized mess. I have been brought in to organize it. Currently, there is no structure to how the folders are set up, and a lot of the files are incorrectly named. We have about ten people that currently work inside and use Box.My question is: If I change the name of a file, does that affect the shareable link? What if I change the name of the folder that it's in, or what if I move the folder? Since I have been tasked with restructuring Box, I'm curious what would happen to all the shareable links if I move, rename, and/or delete folders. 

Since a few weeks ago I’ve been getting the attached error message whenever I am in “Keynote on the Web” (Keynote on iCloud) and try to add an image using any method.Presumably Numbers etc. are also affected by this bug.The bug exists purely client-side. I traced it down to the following function:GSK.Document.getAvailableSizeForMediaItems()which is called via const n = Math.min(GSK.Document.getIndividualDataSizeMaximumThreshold(), GSK.Document.getIndividualImageDataSizeMaximumThreshold()) , r = GSK.Document.getAvailableSizeForMediaItems();The function is returning 0. Thus r is being set to 0 and the upload fails due to being less than “the limit of 0 bytes”.Personally, I was able to work around this problem by patching the function:​​​GSK.Document.getAvailableSizeForMediaItems = () => Infinity;By doing so I’m able to attach images again.However it should really be fixed the proper way.

I have a Box Starter Plan and have one collaborator but don't see where I can invite a second. Would I need to upgrade to be able to do this? 

As Admin, I need to downgrade an existing managed user to a free plan, transfer ownership of their files to a different managed user but keep their ability (on the free plan as an external user) to access files that were previously shared with them (with their existing email).

It’s been >2 years since this limitation was identified and it doesn't appear to have been resolved.  Most managers and executives are always on the go relying heavily on their mobile content to make decisions and find information quickly.  We implemented Hubs for these fast paced executives and now we find that Hubs is not visible on their mobiles.  The work around of viewing it on the desktop app is cumbersome and has issues.  Sometimes creating the shortcut on the mobile’s home screen doesn’t work or you have to sign in every time you open it.  Why can’t Box just correct the application to show Hubs??

We use Bluebeam Revu as our default pdf.  Box is set to Adobe and it is not letting me switch the default. Ay information as to how to set Revu as the default would be helpfull.

I have a user who accidentally moved their personal Box folder into a folder that is shared with nearly 4 dozen people. When I try to move the folder back where it belongs, I get an error. When I try to remove the other collaborators from the folder, I receive a warning that this will also remove them from the parent folder as the permissions are inherited. I just need to get the user’s folder back in their personal Box, but I don’t want to disrupt access to the parent folder and subsequent child folders for nearly 4 dozen other users. Surely there is a more simplified way to achieve this?

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

The file size for the files in the Salesforce is displaying the correct size/ Numeric values but once moved to the Box displays as “NaNB”.As per the suggestion from the Box Support, we have upgraded the box version but the issue still persists. Any suggestion would be appreciated. Thank you!

I have been invited to an Enterprise Box account which is suppose to have unlimited storage. However, when I upload files it says “Account Storage Limit Reached” can anyone assist?

How to unlink my box instance from the previous organization instance it is part of.I don't see any way to remove myself from my current org. I want to add this to a separate org instance.

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Is it possible to leave a folder where it is and change its permissions to read-only?The scenario here is that this is a subfolder of our company wide drive, and we are reorganizing our folder structure and layout. We want to leave this original folder available to all, but force adoption of the new location by making the old one into read-only. However, since this folder lives in a company wide location, everyone has editor access. I can’t flip this subfolder to read-only without disrupting the whole tree. Is there a way to make this subfolder into read-only without having to removing it from the folder tree and move it somewhere new. I really don’t want to pull the rug out from the users and have them deal with two new locations versus one new location to deal with.  

Is there a minimum contract period for monthly payment plans?For example, can I use it for 3 months and then cancel? 月額払いでの契約の場合、最低契約期間はありますか？例えば、3か月使って、その後解約することはできるのでしょうか？

I want to demote a co-administrator in Box, but I'm getting an error.Please let me know if there are any requirements for demoting a user.