Admin and End User forums

Hello - Our Box Admin is registered to a generic company email and we need to link it to an active user to not need to buy an additional seat. Could you please help us change the registered email that our account is linked to? Thanks. 

Hey! Hope all is good, my peers have been encountering an issue with box showing a red exclamation point when trying to upload files. They tried retrying the action, but it didn’t work.  When trying to upload the same documents via browser, this pop-up appeared: She removed the word “Store” from the folder and it worked. Can you explain why this happened?

Hi,Not sure if this is the right place, I really like Box Notes, but it's kind of difficult to navigate when there are many notes on the left pane, I haven't found a way to filter or display notes based on collections, tags, types or similar, so I have to go over and read every note title to pick the one I was looking for. This could be me, missing some info on how to do it, or an interesting feature request

Hi My colleague Gary Loebner, is a sole practitioner as myself invited me to look at statements of a client he  transferred to me.  I would log into his box and view the statements. my work email is a*****@*****.com ( this is my real work email )  I got my own free box account so my admin assistance can assist me. This is under my other google other email had to be used because my work email was not working on this Box or the other Box. To share with my office admin I log in as j*****@*****.com. So I want to be able to use my email a*****@*****.com to see Gary ‘s info but I cannot not nor can I log in on the other Box.  Thanks, Joanie Ambrosio

Hi,Do you know if there’s a way that the user who assigned a task to another user, can also marked it as completed? Some users complete their tasks, but don’t change the status. Thanks! 

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

I’m trying to access my Admin Console at Box.com. I just get a blank white page. I have tried clearing browser cache. I’ve tried from multiple locations and multiple browsers. I see that others have had this issue in the past but don’t see any solutions. Any suggestions? 

The owner of our account has left the organization and I need to remove them and I am not sure how. I am the owner of the firm and co-owner of the folders, but when I deactivated the employee, all the folders on which he was the owner are now inaccessible.

When I login in I am no longer attached to the group I was signed up under. I can’t access files or upload files they need.

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

Hello,I am the Senior Manager of Data at a small non-profit. We use Box extensively to collect sensitive and personal information from external collaborators. Some of these collaborators have raised concerns about our IT Manager having access to all of the folders we use. We are using a “closed” folder structure where our IT Manager created the top-level folders so the waterfall permissions fall down to the lowest levels.Is there any way our administrator could continue to see the folder structure but not the actual files in the folders?Thank you!

I currently have an unlimited account and share folders with collaborators. One collaborator is trying to upload data to a shared folder but is receiving an error that there is not enough storage space. I don’t understand why they would receive this error given that we both have unlimited BOX accounts. Can you help me determine the cause of this and suggest a way to increase the storage space.

It has long been an annoyance to me that new Box functionality and tools do not include standardised functions such as column sorting and filtering across all parts of the screens.   Instead, they are currently selectively added (if requested/thought of by the developers), or added and displayed in a way that contradicts or is different to similar/same functionality elsewhere. 

When I shared a file recently, Box asked the recipient to sign up for an account to view and edit that file. Is there anyway I can get around this? 

I recently started to run my own consulting, while employed full time. I have been using Box professionally and personally for many years. Now, I want the Business account for my personal account (bc of the features) -  but don’t need three accounts?! Will that ever change?

Just upgraded to paid account and cannot initiate a new signature request. I hadn’t reached my 5 limit before upgrading. 

When I try to sign on with my correct email address of <personal information redacted> I receive the message telling me it is an incorrect email address. I think I must have put in the wrong email address when setting up account. I think i put in <personal information redacted>. How do i correct?

I am trying to make a user a co-admin in our Box sandbox and I am getting an error about Domains for email addresses.  I then tried to add our domain and got an error to contact support.  Please help.  Warm Regards,Jennifer Knights

Do other Box co-admins/companies wish that Box would add new functionality to Box Pulse itself - search result sorting and filtering by time period - to cut throuigh all the 'old tat' for example?

Some of our users are not able to search for a new user. When you add the email, which has same domain as all the other users, there is a message at the bottom that states content being shared with external collaborators. Why this behavior? thanks

Hello,I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.I have also tried adding the email to the folder as an editor and then the hub with no luck.

we have the $15 business plan. I am the admin and I have MFA on my account. There doesn’t seem to be an option for my other collaborators to setup MFA on their accounts.Is this is a limitation of the subscription level? Or, is there somewhere that I have to enable it for them.

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

I need to send files to people outside of my organization.  How do I do that using BOX.  The notice when I try says that I am unable to send files to certain  Addresses and off site addresses due to security concerns with email addresses even though they are certified email addresses

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin