Admin and End User forums

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I need to copy all files from a specific folder created after March 14, 2025 to provide to an outside entity.  I tried performing a search from 03/24/2025 - 04/27/2026 and drilled down to that particular folder and the search was performed on all folders.  Help!  What am I doing wrong? 

Hello everyone,  my company uses Box, and quite frankly it's a disorganized mess. I have been brought in to organize it. Currently, there is no structure to how the folders are set up, and a lot of the files are incorrectly named. We have about ten people that currently work inside and use Box.My question is: If I change the name of a file, does that affect the shareable link? What if I change the name of the folder that it's in, or what if I move the folder? Since I have been tasked with restructuring Box, I'm curious what would happen to all the shareable links if I move, rename, and/or delete folders. 

Since a few weeks ago I’ve been getting the attached error message whenever I am in “Keynote on the Web” (Keynote on iCloud) and try to add an image using any method.Presumably Numbers etc. are also affected by this bug.The bug exists purely client-side. I traced it down to the following function:GSK.Document.getAvailableSizeForMediaItems()which is called via const n = Math.min(GSK.Document.getIndividualDataSizeMaximumThreshold(), GSK.Document.getIndividualImageDataSizeMaximumThreshold()) , r = GSK.Document.getAvailableSizeForMediaItems();The function is returning 0. Thus r is being set to 0 and the upload fails due to being less than “the limit of 0 bytes”.Personally, I was able to work around this problem by patching the function:​​​GSK.Document.getAvailableSizeForMediaItems = () => Infinity;By doing so I’m able to attach images again.However it should really be fixed the proper way.

I have a Box Starter Plan and have one collaborator but don't see where I can invite a second. Would I need to upgrade to be able to do this? 

As Admin, I need to downgrade an existing managed user to a free plan, transfer ownership of their files to a different managed user but keep their ability (on the free plan as an external user) to access files that were previously shared with them (with their existing email).

It’s been >2 years since this limitation was identified and it doesn't appear to have been resolved.  Most managers and executives are always on the go relying heavily on their mobile content to make decisions and find information quickly.  We implemented Hubs for these fast paced executives and now we find that Hubs is not visible on their mobiles.  The work around of viewing it on the desktop app is cumbersome and has issues.  Sometimes creating the shortcut on the mobile’s home screen doesn’t work or you have to sign in every time you open it.  Why can’t Box just correct the application to show Hubs??

We use Bluebeam Revu as our default pdf.  Box is set to Adobe and it is not letting me switch the default. Ay information as to how to set Revu as the default would be helpfull.

I have a user who accidentally moved their personal Box folder into a folder that is shared with nearly 4 dozen people. When I try to move the folder back where it belongs, I get an error. When I try to remove the other collaborators from the folder, I receive a warning that this will also remove them from the parent folder as the permissions are inherited. I just need to get the user’s folder back in their personal Box, but I don’t want to disrupt access to the parent folder and subsequent child folders for nearly 4 dozen other users. Surely there is a more simplified way to achieve this?

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

The file size for the files in the Salesforce is displaying the correct size/ Numeric values but once moved to the Box displays as “NaNB”.As per the suggestion from the Box Support, we have upgraded the box version but the issue still persists. Any suggestion would be appreciated. Thank you!

I have been invited to an Enterprise Box account which is suppose to have unlimited storage. However, when I upload files it says “Account Storage Limit Reached” can anyone assist?

How to unlink my box instance from the previous organization instance it is part of.I don't see any way to remove myself from my current org. I want to add this to a separate org instance.

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Is it possible to leave a folder where it is and change its permissions to read-only?The scenario here is that this is a subfolder of our company wide drive, and we are reorganizing our folder structure and layout. We want to leave this original folder available to all, but force adoption of the new location by making the old one into read-only. However, since this folder lives in a company wide location, everyone has editor access. I can’t flip this subfolder to read-only without disrupting the whole tree. Is there a way to make this subfolder into read-only without having to removing it from the folder tree and move it somewhere new. I really don’t want to pull the rug out from the users and have them deal with two new locations versus one new location to deal with.  

Is there a minimum contract period for monthly payment plans?For example, can I use it for 3 months and then cancel? 月額払いでの契約の場合、最低契約期間はありますか？例えば、3か月使って、その後解約することはできるのでしょうか？

I want to demote a co-administrator in Box, but I'm getting an error.Please let me know if there are any requirements for demoting a user.

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

When you click on start a workflow a screen pops up with all the workflows associated with or looking at that folder - is there anyway to make it so only the workflows associated with the user can be seen? We don’t need to see everyone's work flows. Just ours. We pay for our licenses. this is not a free account

When using the manual start for a workflow not all workflows are available in the screen. Can you help with this?

I cannot set a custom subdomain – this needs to be enabled ASAP as it drives the SSO setup

Is there a way to organize templates?  It is hard for me to find templates the way I have them now. 

Hi all, and developers，I am an assistant from a company where some of us have the individual account, while some senior and managers would have the Business and Enterprise account . We recently set up a relay with the Business and Enterprise account, which basically would alert certain managers when there is a file uploaded to a box folder. and now there is a problem:When another Business and Enterprise user upload the file, it will trigger the relay;But when an individual account user uploads the file, it will not. Is there any way to solve this issue?Thanks in advance

for my org - is there a hard cap on the number of tier 2 folders and Tier 3 folders from a software functionality or tool restriction ? Can we create 30 Tier 2 folders under our main Tier 1 ? 

Hello, How do I enable email notification for documents uploaded to specific folder using the link?