Admin and End User forums

Hi,I am facing a challenge using Box Automate/Relay:I have a main folder with about 200 subfolders. Documents are regularly uploaded into these subfolders by various users.My goal is to automate the following process:Whenever a new document is added to any of the subfolders, it should automatically be moved (and renamed, according to a pattern) into a single central folder.So far, I have found that Box Automate and Relay only seem to trigger workflows on top-level folders, not their subfolders.Is it possible to monitor or trigger automation for subfolders with Box Automate, maybe by using loops or a workaround? Any help or experiences would be greatly appreciated!Thanks,Yasemin

フォルダやファイル名が意図した並び順にならないが設定が出来ないでしょうか。※毎回名前を押すのは、正直ストレスを感じる。やりたい事00_aaaaa01_aaaaa99_aaaaa実際の並び順99_aaaaa01_aaaaa00_aaaaa新規作成順でソートしている?これをユーザー側で設定するにはどうしたら良いか。プランのアップグレードすれば問題ないのか。プランは、Individual。移行期間中の為、移行完了したらBusiness Starterにアップグレード予定です。以上、よろしくお願いします。

Got a real screwball of a question and im hoping someone can assist as any leads to Box’s support have gone cold. I work for an MSP managing a client, who had an out-of-band box account, which- in an unfortunate series of events, had their aforenoted account seized in a security incident. Now it appears we cannot change the password as the primary email has been changed. Is there anything that can be done about this?

I remember that some files were saved in Box, but now I can’t find them.I would like to know:1. Who deleted the files2. Whether the deleted files can be restoredCould you please let me know how to check the deletion history and restore the files?I am not a Box admin, but I would like to know whether an admin can check who deleted the files and restore them. I am not currently an admin, but would it be possible to request co-admin access from the administrator?If so, could you please advise how I should contact the admin or submit the request?

I have an auto-renewal per month with Box.com that a client wants me to use with them.  I’ve now learned that there will be random months where I won’t have to use it.  Can I suspend the account and re-activate it when I need to use it?

We recently reorganized our organizational structure and now need to update our Box accounts to reflect that change. How do I move members from one group to another without deleting them first? Is there a way to do a bulk transfer?

I recently submitted a review for Box on G2, and the review has already been published successfully. However, I have not yet received the incentive/reward that was mentioned as part of the review campaign.Could someone please help me check the status of the incentive distribution or guide me on whom I should contact regarding this?I can provide additional details if required.Thank you!

Hi! I have worked to update our enterprise settings to make it possible for external folks to have edit access without logging in. It does not currently seem possible. Please let me know what else I should look at. I am sorry, I know others have had similar questions but I am not sure I have seen the outcome I am looking for. Thanks,Kaid

Hi Box Support Team,I am hoping you can clarify how folder permission inheritance works in Box, and whether there are any options I may have missed.Our setup:- We have a Tier 1 parent folder: AMOGY - E&R Management Team- Inside it we have Tier 2 subfolders including: 02 - Budget- Inside 02 - Budget we have a Tier 3 subfolder: May 2026 ERO Budget24 people currently have collaboration access to the Tier 1 parent folder, which means they inherit access all the way down to the May 2026 ERO Budget folder.I need to restrict the May 2026 ERO Budget folder to only a small subset of those 24 people.My specific questions:1. Is there any native Box feature that allows me to block or restrict inherited permissions at a subfolder or file level — without moving the content out of the parent folder hierarchy?2. If not, is this possible through any Box Admin console settings or enterprise-level controls?3. Is the only solution to move the restricted folder outside the parent hierarchy and reshare

Can this information be sent to me, please?

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

We want to give our users a means of clicking a button (relay/workflow?) or adding custom documents to the “New” Menu where they can click a button and essentially get a copy of a company branded document. We want to use this so users can say, “hey, I need a document labeled at Internal/Proprietary”… without them having to reinvent the wheel everytime. In SharePoint you would create a custom template and add it to the “New” menu in there.  I have yet to find an effective way to do this in box. 

Hi Community,I was exploring Box Automate and noticed the new AI Agents/Automate Builder features shown in the latest Box documentation and community posts (such as Extract Agent, Box Agent, HTTPS Request, advanced workflow builder, etc.).Currently, I’m unable to see these options in our tenant. Could you please help confirm:Whether these features are available for our account/plan If any beta or early-access enablement is required Whether Box AI / AI Agents can be enabled for our environment If there are any admin settings or permissions needed to access these workflow capabilitiesOur use case is to automate workflows like:File Upload → AI Summary/Extraction → Slack Notification/API Actions.Please let me know the process to enable or request access for these features.Thanks!

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Rene

My access is under AEC collection only.  I cannot upload files in cloud having AEC collection license only.  I tried Forma Build 30-day trial and I was able to upload files such as Navisworks nwd file.  Is there a way to upload nwd file to cloud even if my account is set as Admin of Autodesk software with AEC collection licenses?  

I apprecaite that ths question has been asked before and I have given it several days before trying to add again. Basically I have to add a 10th User to the 10 User Account, he will be an extrenal User. When I go to do this, the system tells me that I have used 9 out of 10, but wont let me add another? Help!

As part of the broader rollout of the updated Box Drive for Windows — a ground-up rebuild of Box Drive built on native Windows OS APIs — we want to make sure no one on Arm-based Windows devices misses out. Box Drive is now fully supported on Arm Windows with no special configuration required. If your organization has users on Arm hardware (Surface Pro X, Snapdragon-powered laptops, and similar devices), this is your chance to make sure they all now have access to Box Drive. The new Box Drive for Windows brings meaningful improvements: deeper File Explorer integration with richer sync status icons, a native Windows context menu, Known Folder Redirection support via GPO, the ability to mark individual files (not just folders) for offline access, and better local storage management through explicit file unpinning. Arm Windows support is part of this same architectural leap, meaning Arm device users get the full, modern Box Drive experience alongside everyone else.Now is a great time to ve

First day with Box. I’m trying to add users and getting this error. 

We are excited to introduce new admin controls for the Box MCP server, providing enterprises with the essential guardrails needed to manage how AI agents interact with their content.With a dedicated Box MCP server tab in the Admin Console, admins can set access levels for tool categories like Files and Folders, Search, and Collaboration. They can choose Disabled, Read-Only, Read & Write, or Custom settings, and even enable or disable specific tools. The update also includes invisible guardrails, which hide disabled tools from end users, and full auditability so admins can track configuration changes. These controls are designed to help enterprises support AI agents safely across clients like Claude, ChatGPT, and custom integrations. To learn more, see the Box MCP server documentation and product announcement.

I have removed/deleted a number of external users from the Admin screen.  But they are still listed on the folders as users.  How does this work?  Can they technically still access those folders if they were to log in again?  To i really have to manually go to every folder that they had access to and remove them there too. (That seems like a management nightmare!)

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I need to copy all files from a specific folder created after March 14, 2025 to provide to an outside entity.  I tried performing a search from 03/24/2025 - 04/27/2026 and drilled down to that particular folder and the search was performed on all folders.  Help!  What am I doing wrong? 

Hello everyone,  my company uses Box, and quite frankly it's a disorganized mess. I have been brought in to organize it. Currently, there is no structure to how the folders are set up, and a lot of the files are incorrectly named. We have about ten people that currently work inside and use Box.My question is: If I change the name of a file, does that affect the shareable link? What if I change the name of the folder that it's in, or what if I move the folder? Since I have been tasked with restructuring Box, I'm curious what would happen to all the shareable links if I move, rename, and/or delete folders. 

Since a few weeks ago I’ve been getting the attached error message whenever I am in “Keynote on the Web” (Keynote on iCloud) and try to add an image using any method.Presumably Numbers etc. are also affected by this bug.The bug exists purely client-side. I traced it down to the following function:GSK.Document.getAvailableSizeForMediaItems()which is called via const n = Math.min(GSK.Document.getIndividualDataSizeMaximumThreshold(), GSK.Document.getIndividualImageDataSizeMaximumThreshold()) , r = GSK.Document.getAvailableSizeForMediaItems();The function is returning 0. Thus r is being set to 0 and the upload fails due to being less than “the limit of 0 bytes”.Personally, I was able to work around this problem by patching the function:​​​GSK.Document.getAvailableSizeForMediaItems = () => Infinity;By doing so I’m able to attach images again.However it should really be fixed the proper way.

I have a Box Starter Plan and have one collaborator but don't see where I can invite a second. Would I need to upgrade to be able to do this?