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Hi, TeamI am writing to inquire about the status of the Log4j vulnerability (CVE-2021-45046).Could you please confirm if this vulnerability has been fixed in Box Drive and the pendo-data-prod.box.com?I look forward to your response.regards

Hi,I have upgraded my plan from free plan to business plan in 2026/01/05.Noticed that business plan allows for 3 users with individual account in single orginization.Once the accounted upgrated to the business plan, I have tried to add the other two users.Howerve I noticed that we have been requested to pay for the other  2 users.Pls help to share the mannual of adding the  other 2 users, thanks a lot.If we can not add the other 2 users without additional payment, I am comsidering to cancel the business plan,can you pls advice how can I cancel the plan?Thank you and have a nice day. 

Dear Sir/Madame, With the new version of Box (version 2.49.249), we are unable to use the quick search feature that we previously used on the desktop. When we use the search tool, a loading (waiting) screen appears, but no results are displayed. The figure below shows the waiting screen that appears when we try to search the documents. This issue does not occur for colleagues who are still using the previous version. However, users who have updated to Box desktop version 2.49.249 are unable to use the document search functionality on the desktop application.How can we resolve this issue for users who are on version 2.49.249? Is there any way to download previous versions? Could anyone please assist us with this problem?

We all strive to make Salesforce our single source of truth, but keeping records in sync with the documents behind them often takes more manual work than it should. Teams spend time reviewing contracts, invoices, and forms stored in Box, then re-entering key details into Salesforce. That extra effort slows productivity and increases the risk of simple errors.Earlier this month, we introduced the Box AI Data Extraction in our Salesforce managed package.Box AI Data Extraction for Salesforce integration leverages Box AI’s intelligence to automatically extract structured data from documents stored in Box and seamlessly create or update Salesforce records. This capability connects Box content with Salesforce data to accelerate data entry, improve accuracy, and streamline business workflows.  Box Extract capabilities are available in Salesforce Lighting Pages, Record Pages, Lightning Utility bar and flows, and can be configured by your Salesforce admins.Capabilities of the integration includ

My colleague was added by the client to collaborate on shared files. When she logged in from the invite link, the above error appears. The client has also tried removing and re-adding her to the files, but the same error appears. Can you help to troubleshoot and assist on resolving this issue please.

Most of my admin panel in box is showing errors and i can’t add new users. How do i get in contact with support for … support ? 

I’m a dev at a video production company. We want to programmatically understand when editors have uploaded new drafts into certain folders in box, but when they use applications like Adobe Media Encoder/Adobe Premiere to render video directly to a folder in Box Drive, Box Drive uploads the file incrementally as it's being written, as it doesn’t understand when the file is fully rendered and ready to be properly uploaded. This triggers multiple FILE.UPLOADED webhooks throughout the render process.For example, when rendering 592.4 MB file, I received 3 FILE.UPLOADED payloads at   - 0.09 MB   - 184.77 MB  - 592.4 MB (render actually complete + fully uploaded)Am I correct that the best workaround for this issue (for assets that generate thumbnails according to https://developer.box.com/guides/representations/thumbnail#supported-file-types) is to:Use the Representations API to check if Box can generate a thumbnail. From my testing, only complete, valid video files produce thumbnails.  GET /

I recently deleted a license that was used by a former employee and transferred the data associated with them. Why am I not seeing an available license to assign? I would like to move the license that was occupied by the former employee to our new employee. Thank you, Mike

メールの有効期限が切れているので再送お願いします。

Hello, I have no access anymore to the email address I used before to log in to my Box account.Box says I have to set a new password but the mail goes to my old address. How do I fix this ?  

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

I have attempted to update from 2.49.249 to the latest version but I get this error, “Box Drive has failed to update to version 2.49.249.” When I then attempt to open a support ticket I get this error “Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue.”I have tried every variation of the Reset & Uninstall instructions posted, both GUI and CLI based and the problem continues. I even went hunting for every “Box” file I could find and delete them from ~Library/Preferences & ~Library/PreferencePanes. 

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

I created a folder and am trying to add someone as a collaborator (editor). When I send the invitation, I immediately get an email message saying that he has accepted the invitation, but he hasn’t. When he tries to log in using the link, it wants him to create a new account and pay for it. What am I doing wrong? Thanks!

having an issue where every time I open a MS office doc it wants me to "Log in to grant access to Box." It does it every time I open a Word doc and doesn't seem to register. I've had this set up this way for months/years, so I'm not sure why it's being finicky all of the sudden. This dialog comes up both when I fire up a file from a Box/Explorer folder and when I open Word first and navigate to a folder within the Box Drive. This issue is not a problem on my other laptop.

We received an invite to upload docs to an enterprise user. However, my entire file is not being fully uploaded, nowhere close to the 10MB limit. More than half the file is buffering, stating, “Something went wrong with the upload. Please try again.” As an invited user merely uploading a file, am I being forced to upgrade to upload to an enterprise user? Am I reading this correctly?  

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role.Thank you.

My accountant is requiring me to set up 2FA. I have tried setting it up using both the SMS option and the Authenticator app option. I have followed all the steps and saved the changes. Yet when I log out and log back in, it’s letting me right into Box - it’s not requiring 2FA. Usually I use Chrome as my browser, but I decided to try Safari and only the first time did it require me to use the authenticator app. After that it let me in without it. I tried deleting cookies, etc. but it still is not requiring 2FA.

I keep receiving error messages related to a couple of folders every time there's an update to Box, but I've got used to ignoring them.  The error message that's really annoying is one I receive about failed file uploads (which can be to any Box folder). For example, I just received this warning message: I only show the minimized window because the file names may have confidential details.  But when I look in the Box folder, the files are there and I can open them. It doesn't matter how many times I click the "Try Again" button, Box still tells me that the files failed to upload .... and yet they are there and able to be opened, edited and saved.  Unfortunately, I don't seem to be able to find instructions on how to clear the error message.  If there any way to do this, apart from logging out of Box and then logging back in again? Thanks for any advice you can give me.

Any plans to support the preview of ARW files?? I see this was a post from many years ago but we are still not about to see these files

Is there an admin panel setting such that every time a user:Selects a file Clicks Share Link Selects “People with the link” as their scopethe setting I desire would then enforce the Link Settings option “Password Protect - Require password” to be enabled every time?This setting ideally would disallow org-wide from any users from ever making a URL that would make a document entirely public, while still allowing the user to make a file or folder that doesn’t require a login to open.

退職予定の社員が、削除してしまったデータを確認したいです。すでにデータはゴミ箱に捨てられていて、ゴミ箱も空にされています。

Hi team,Need technical support.Everytime we sent Editor access to someone with their specific folder, they always encountered issues like having trouble completing the sign up for Box, and we always had to resend the invitation and have them reset their password. It causes us poor customer service. Would any of you be able to explain this issue? It happens everytime.Thank you!

Hello Box Drive will not open PDFs No error message, just flashes, but does not open

Hi there,I’ve just installed MacOs Monterey on an old machine, juste for working purposes.The OS is freshly installed. The latest vesrion of Box Drive doesn’t seem to be able to be installed (error at last step). The error is shown on another topic.AI told me it’s because of a swift compilation incompatibility. Before migrating to another cloud service : is there a way to download an older Box Drive version, like the one I have on another Mac (and that works!)?Thank you,Stephane.