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Hidden folders folders and files still appear in the Finder. They show a cloud with a downward arrow icon, are not “checked” for download, and yet they are visible. Is the feature not working? Tx

Hello, I no longer have accsess to my original email I used to set up my box account. Login code is being sent there. 

Submitting my article to a scientific magazine, I needed to upload a whole micro-website containing scientific data as a zip file, anonymously, through my box.com account. I included the share link in the article.From the reviews I got on my article, I got a rather strong belief, that my zip file was never downloaded by the reviewers.My box account is free, I do get email notifications for every download from it, I keep all the email messages in place, online, I have checked, no notification has ever reached me about this file download.My question:Are there ways that someone (a non-free plan user perhaps) can download from a shared link without a notification been sent?Can I prove in any way that my file was not downloaded by either of the reviewers? Previewing does not suffice as it was a zip file with a folder tree and many files.

I have uninstall Box Sync from my Mac and tried to install Box Drive but it is not successful.  Please assist.  Thanks.My macOS is Tahoe 26.7.3

I use Box Drive to store large-scale CFD simulation results in the cloud. However, when Box Drive automatically updates, the file paths sometimes become inaccessible or invalid, causing serious problems such as interrupted simulations and the loss of simulation results.Is there a way to temporarily disable or postpone automatic updates of Box Drive for a specified period of time?If so, could you please provide detailed, step-by-step instructions on how to do this?

I’m trying to send a signing request to multiple recipients some of whom are using the same email address but I’m getting the following error:{ "message" : "Request cannot be sent because [removed by moderator] has been added multiple times with the same signing order. To proceed, the recipient needs to have a different signing order to be used multiple times.", "name" : "non_field_errors", "reason" : "invalid_parameter" } Here’s the JSON for my signing request: { "email_message" : "", "email_subject" : "Please Sign the Customer Agreement", "external_id" : "RQT1025", "parent_folder" : { "id" : "123456789", "type" : "folder" }, "signers" : [ { "email" : " [removed by moderator] ", "order" : 1, "role" : "signer" }, { "email" : " [removed by moderator] ", "order" : 1, "role" : "signer" }, { "email" : "sally@test.com", "role" : "final_copy_reader" } ], "source_files" : [ { "id" : " [removed by moderator] ", "type" : "file" } ]}I’ve tried omitting the order and get a similar error. If

Hi All,Super new to this so I’m hoping someone can help me with this next step or show me a better way.Here is my end goal:I want to automate provider onboarding and credentialing in Box. When a provider submits their initial Application via a File Request Link, Box should automatically create a personalized folder using their name, save their Application to that folder, then send them a welcome document with clickable links to upload required documents and complete employment forms through Box Sign. All submissions and signed documents should automatically save to that provider’s folder, minimizing manual work and provider navigation.I am already stuck on how to move the application that came in via the file request to the folder that was created with their name.Thank you for any insight you can provide!

I'm not sure how I'm being charged $66 per month for the last three months.  I did not intend to sign up for a plan, only join a work team's plan.  Please refund ALL payments as I clearly have not used this platform for my personal storage.  Thank you. 

Thanks ​@aminkhan ​@asubramanian Box ​@Scott Sugimoto at Box for yesterday’s demo and office hours, also thanks to our guests who joined and shared in the Q&A. Watch the recording  Customer Q&A Summary Extract Agents and metadataWhere do you configure an Extract Agent?Configure and activate the Extract Agent in the Extract experience, where you can set up the metadata fields and extraction options. In the workflow, you select the agent and the file it should process; the workflow orchestrates the steps rather than configuring the agent itself. Does adding a Custom Box Agent automatically fill in a metadata template?The chat clarified that a Custom Extract Agent can extract and fill metadata. A Custom Box Agent is a different type of workflow step. Spreadsheet workflowsCan workflows help manage library spreadsheets and compare them with an external system?​@asubramanian Box described using a Box Agent to analyze a spreadsheet in Box, then using a workflow’s HTTP request outcome

Working on a mac (Apple M1 Pro, 2021, macOS 14.5) and switched from Box Sync to Box Drive a week ago by following the step-by-step installation guide. I have a whole host of folders in finder that now appear as “empty” without their associated files. Additionally, I have a whole list of “greyed-out” folders with the name “.tmp.drivedownload” in the finder. Are these two observations related? How can i get the files back? I can still find the files if, for example, I open an application (word, powerpoint) and select them from “recents”. When I do that and look at the properties of the file, the location is listed as: “/Users/mynamehere/Library/CloudStorage/Box-Box/Name/Name X Lab/Presentations”. 

Thanks to ​@Jakub Piech PM Mobile  for today’s update on Box Mobile. Please below for recording and highlights. Watch the recording Recent updates  What customers asked about Customer Questions and Feedback, with AnswersBox AI on MobileOn using Box AI on mobile: Customer is always on the move at real estate project sites. Typing into a small AI window isn't practical. Response: Voice and Siri integration are being analyzed so users can talk to Box Mobile. The target is around the beginning of next year. Choosing the LLM for the Box AI agent on mobile: Customer uses Box AI regularly to locate files and to summarize contracts and proposals. On web he can select a model and use custom agents, but he can't select a model on mobile. Response: Agent and model selection on mobile is coming very soon and is almost at GA.  Question on pausing or stopping an AI query after sending it: Customer sometimes realizes he pointed the AI at too high-level a folder and wants to interrupt it. Response: ​@

Files with variant characters such as “𣘺” in their names fail to upload to Box. They can be uploaded if we rename them, but doing so would add extra work to the migration process. Is there a workaround?

I have a free developer account which has an App created in it which I use to access files for some of my clients. I access the clients files by having them share access with the service account within the app, generate a token for the service account using the https://api.box.com/oauth2/token endpoint, and can then hit several endpoints to interact with their files/folders, such as https://api.box.com/2.0/folders/:folderId/items. This generally works well and have not ran into any issues. A new client has custom Terms of Service set up for their enterprise. They have shared access with my service account, however when I send this request (https://api.box.com/2.0/folders/:folderId/items) using their folder id, I get a 404 saying folder not found (request id 66e17dihmcfldadh, for an example of that request). Upon further investigation I found this endpoint: https://api.box.com/2.0/collaborations?status=pending&fields=status,acceptance_requirements_status which returns one pending co

We had a user leave the firm. When deleting this user, the Box interface asked us to whom the files were to be transferred. We assigned a different user and proceeded with the deletion. Now the head of the firm reports that he can see the files in his Box Drive Agent, even open them, but on Box.com a huge portion of the files are nowhere to be found. Everyone at that firm sees the same view on these files -- missing on box.com but present in their Box Drive Agents. He is understandably concerned about this. Are these files still being transferred? It’s a lot of data, so if they are unavailable online during a transfer, would they still somehow be available over the Box Drive Agent? As a precaution, do we need to restore the deleted user until all the files show up? Please advise. Thank you.  

I have submitted a Box Form. Can I take the data entered to generate a document (PDF)? If so, can you point to me to Box resources for doing this or, if possible, provide a brief outline of the process? Help articles are pretty cryptic and brief. Are there more expansive help documents available for Forms and Doc Gen?

I have been trying to upgrade the account but am getting an error message. Ideally, I’d like to create a new account linked to my work email address which is <removed personal information> but each time I try there is a message additional authorization required. I have an important event in 5 hours and this issue has been going on for at least 3 hours. Can someone please help me make sure I can have a set up box account with the <removed personal information> account that is fully functional?Thanks!

無料アカウントからビジネスプランへ変更したいが、申し込みしようとすると”既に登録済”のメッセージが出て進めない。ビジネスアカウントへアップグレードするにはどうすれば可能か知りたい。

Reopen this issue, because this is still happening now and hasn’t been solved.https://support.box.com/hc/en-us/community/posts/ [removed by moderator] -BOX-Drive-installs-cbfsconnect2017-sys-which-disables-support-for-Microsoft-s-Bypass-IO-directstorage Now, there are two NetworkProvider filters, cbfs20 and cbfsconnect2017. As I detail at the bottom, setting IoBlockLegacyFsFilters to 1 does not fix the problem any longer. You can delete cbfsconnect2017 entirely as I outline, and both Box and other filesystems work at the same time, but Box persistently re-adds it to the registry, so it is only a quick fix.If there is a way to permanently remove the older legacy one, it doesn’t appear to serve a purpose.

Hello - What settings in the Admin console will disable account creation when I share links with users? Each time i create a link, it requires the user to create a box account. I do not want that. I want them to click on the link and be able to access, view, edit the folder in question. How can i accomplish this?

Out of the blue yesterday, a new “Files” navigation pane appeared in between the left sidebar and the middle of the screen. It’s eating a lot of screen real estate and after eleven years of using Box, I don’t need it. Can you get rid of it?

Our company has many jobs running at the same time.  Some of the files are 30+ gb large so it is to our benefit to make them available offline.  The jobs themselves may take a few years to complete.  Some people are finding their disk space is getting very low due to the amount of files they have made available offline.  Is there a way to list all the files that user has made available offline so that they can free up disk space?

Unable to access shared files.

I keep getting hit with this stupid error but then Box doesnt allow a clean way for me to reach their support… How do I get in touch with “Product Support” so that I can give me I.T. team admin access…@Box - this is the stupidest work flow ever.