Recently active topics

I am trying to test the Box API endpoint /2.0/notes/convert in Postman, which is used to convert Markdown content into a native .boxnote file in a target Box folder.However, I am not receiving the expected output when making the API request. I would like assistance in understanding the correct request format, required parameters, headers, and any specific requirements for successfully creating a .boxnote file from Markdown content.API Endpoint:https://api.box.com/2.0/notes/convertEnvironment: PostmanExpected Result:The Markdown content should be converted into a native Box Note (.boxnote) and created in the specified target folder.Actual Result:The API request giving the below error (Screenshot attached)Please provide guidance on the correct API request and any required configuration or permissions needed for this operation.Are this APIs only available for higher tier subscriptions? If yes the description in the “Plan comparison” is misleading because it does not state which APIs are a

Hi,I’m trying to use BOX CLI version @box/cli/4.10.1 linux-x64 node-v24.21.0in headless mode.I can access box using box cli and validating through a local browserIf I try headless I get an error.These are the steps.box login --code? How would you like to authenticate?[1] Log-in as a Box user (OAuth)[2] Use a Box Platform App[q] Quit? Enter 1, 2, or q: 1I paste in the URL given into a broswer on another computer and click Grant Access. This redirects to a localhost IP which includes the code and state. Similar to this http://localhost:3000/callback?state=12345678901234567890123456789012&code=ABCDEFGHIJKLMNOPQRSTUVWXYZABCDEFI enter the state and the code into the box cli  and get Login failed: Failed to exchange auth code for tokens.Can anyone help?

We’re having an issue with one of our user’s Macbook’s. Box fails to Auto Update for some reason. This is a Company Portal installation and we have custom configuration profiles setup to allow Box full disk access and what not. All our other Mac user’s do not get this error/pop up so I'm certain it’s an issue specifically with this user’s MacBook but I’ve tried resetting Box, and uninstalling/re-installing with a new Intune package. This error continuously pops up.Anyone encounter this before? The mac is running Sequoia and is an apple silicon Mac. 

Hello,I am unable to receive verification emails from Box.I have checked my spam/junk folder, and the Box email domains have already been allowlisted on our mail server.Could you please check whether the following email address is on the suppression list and remove it if necessary?<removed personal information>

My files on the desktop are showing the cloud with an exclamation mark. I get an error message “Couldn’t communicate with a Helper application” I am on Box 2.55.132

I use Box for work and have to be removed from the email suppression list. You can skip the cookie cutter message about why it happens, just get me off of it. It is impossible to sign into your service until you do this.

I’m trying to upgrade my Box plan, but each time I get an error message saying “Your account needs further verification, please submit a ticket to customer support”, could you please assist with that?

Hello, I received an email from Box indicating that I received an invite from a co-worker. However, when I click "Accept Invite", it takes me to my Box page and doesn't show the new folder anywhere.    Thank you!

When I try to login I hang here :https://account.box.com/login/mfa?session-challenge&redirectUrl=%2Ffolder%2F0

Please cancel my subscription/account and refund the renewal fee.  The online system will not allow me to cancel the subscription and I cannot call anyone to cancel and request refund.  Please open a ticket to cancel my account.

How do I download an excel spreadsheet (xlsx) without box automatically converting it into a PDF? I did not request a PDF. My client gave me permission to download everything so I can modify files, yet it is ridiculously hard to download anything. On top of auto-converting, the website only allows me to download one document at a time instead of selecting multiple files for download. 

Enterprise Plusプランで契約しBoxAIを利用していますが、9/25（金）の夜、BoxAIからの回答が未デコードで返ってくる事象が発生しました。9/28（月）午前時点で当該問題が解消されていないのですが、同じ事象が発生している方はいらっしゃいますか。もし過去に同じ事象が発生して解決された方がいれば、方法をご教示いただければありがたいです。また、関連しそうなBoxAIの設定等をご存じの方がいれば、ご教示いただければ幸いです。

After I login in the box on my computer, the page is blank. Although I try to use different browsers( chrome,ie,firefox) , devices and networks, it still. Device:Dell P72G001, Dell P48G001, REDMI XMA2001-AJ

Hi I need to cancel my account and the documentation suggesting a cancel account or subscription from my account settings page is not there<remove image containing personal information> 

Hi, We have lost access to our entire Box account and all our files and folders. Can you help me restore access?

Hello,A user was removed from our organization and the folder that was shared with me was removed. Any way to get that back?Thank you

The only admin in Box has left my company. I require assistance for elevated access to our box.com environment again. Thank you

Hello,I am currently trying to give external users access to several folders in our Box account, but when I try to send them an invitation, it will not go through.I am the owner of the folders and a co-owner of the Box account. I have also tried checking the invitation restrictions in the folder settings, but I am unable to check or uncheck the “Restrict collaboration to within _____” option. I asked the account owner to try as well, but they are unable to change the setting either.How can I give external users access to these folders? Is there an account-level restriction that may be preventing us from changing this setting?For context, these external users already have access to other folders within our Box account, so they are able to collaborate externally with our account.Thank you!

Where can I find the Windows version 2.3 of Box Drive? The available version 2.28.292 at https://e3.boxcdn.net/box-installers/desktop/releases/win/Box-x64.msi

STORAGE FULL, BUT IT ISN'T

1/ Creating an alias in Box Drive for MacOS does not work. 2/Creating an alias in Box drive for MacOS should create a bookmark in BOX  3/ Creating a bookmark in BOX should create an alias in Box drive for MacOS These are basic requirements. Now that CODE42 app is no longer to be used, they are required to allow MAC user s to keep track of backup data in box.When will they be available ?

Hi,When I try to switch my organizations billing cycle from monthly to annual I receive the following error with no information as to the reason.  “Your billing cycle was not updated, please try again”.  I’ve verified it is not a credit card rejection.  Please determine what the block is and update the error message to actually provide information that would allow me to fix it. Also, your entire support submission or question system is broken.  I consider myself relatively sophisticated but there is no identification anywhere on how you are actually supposed to contact support. “Box Community”?  You must be kidding.  Many of the answers on your forums are hopelessly outdated and you are directing people to them to solve problems. The support page below doesn’t even have a way to contact support.  Also, the image uploader when submitting a question is broken.

i made the first mistake by creating the account via google login.now i am trying to set a password because you can create an account with google, but cannot login.every time i try to set a valid password, it just says cannot create password. so what can i do to login my windows app when i cannot login via google and cannot set password?

I don’t know what’s going on but just really struggled with the entire support process - or lack of. I have a spare seat / license on my account.  I’m trying to assign it to a new user.  When I create the new user, it tries to bill me for a new license.  I’ve triple checked everything, but it simply refuses to use the existing spare license. So I tried to contact support.  And guess what?  There’s no clear support structure.  I went on the support.box.com website, and there’s no button that clearly says, “click here for help”.  No - instead you have to search for help that doesn’t exist, scroll down to the Articles, and click on a random one. Then scroll down the article page, past the text that says “0 out of 25 people found this helpful” until you get to “Have more questions? Submit a request”.  Why on earth isn’t this on the HOME PAGE of this website - which is literally dedicated to Box support??? Oh and then guess what?  When you click on the link, you get an option to “live” chat

Hello,Something we’ve noticed in the past month plus is the modified date on containing folders in box drive on Windows is no longer updating when doing edits to files inside the folder. For example, we have files we review to check for updates and add a notation we have reviewed. The file itself will update with the date modified but the folder no longer updates its date modified date and time. It will update if there is a new file added or if the file name is changed. We weren’t sure if this relates to the recent change in box drive or if it’s a Windows issue. We did verify that it still updates the date modified for a non-box folder, IE one saved to a local network or drive. This change is causing problems at our institution in trying to manage our files. We no longer know what has been reviewed or not reviewed by looking at the folder now and we have to go into each folder to determine if it has been reviewed or not. When there is a long listing of folders it can become quite cumbe