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Could someone from Box route this to the Box MCP support team?I use a personal Individual Box account connected to ChatGPT. On October 17, 2026, authentication, reading files, creating folders, and uploading small text files worked. However, these operations failed:• get_upload_url: MCP error -32602: Tool get_upload_url not found• upload_file_version: MCP error -32602: Tool upload_file_version not foundThis prevents uploading documents and updating existing files through ChatGPT.Can these two functions be enabled for an Individual or Personal Pro account? If so, how can a personal account enable them without an Admin Console?If this is a known integration issue, is there a supported workaround? If a different subscription is required, please identify a single-user plan that explicitly supports both functions before I purchase an upgrade.

Can access policies in Azure be created to only allow FedRAMP box accounts and block other accounts?

This link is brokenhttps://ucsf.box.com/s/<removedinformation>

Hi, My primary email on my box account has been deleted and is inaccessible. I added another personal email to that account but in order to do so, it needs to verify with the old primary email that can no longer be opened. Can box delete the primary email for me and use the new personal email as the primary email instead?  Thanks!

Hello,My account has all of the correct settings ticked to be able to share files with anyone who has access to the share links, however it is still only allowing me to share links with invited people only despite this. I have checked all for my settings and still don't know what I have selected or restricted that isn’t allowing to share links with anyone. I have attached a screenshot of my settings. Please can anyone advise me on why I can only share with ‘invited people only’? I need to share links for works however this is preventing it!Thank you. 

Hello, I have a new Lenovo with Microsoft 365 Personal, I created a Box account, I’ve downloaded the Box Drive for Microsoft  and installed it on my PC. I run the execution, restarted the PC, and tried to open the app on my desktop. I brings me to a loop of asking to login on the webpage again and again. I’ve tried all possible actions (as recommended by ChatGPT) and no luck. What can I do please? Thank you.

How is this possible on a newish account with box with its own unique and very long password ?? has box been hacked ???

Hello, I need to request a 17a-4 letter. Who do I contact about this?Thank you.

Boxの2段階認証をSMS認証からGoogle Authenticatorによる認証に変更したいのですが、QRコードが表示されず、設定できない状況です。【発生している事象】 アカウント設定から、現在有効になっている「SMSテキストメッセージ」の認証を削除。 削除確認画面で「OK」を押すと、2段階認証が無効になり、Boxから無効化の通知メールも届く。 「設定」から「認証アプリ」を選択すると、QRコードの読み込み表示が続き、QRコードが表示されない。 ページを再読み込みすると、削除したはずのSMS認証が再び「有効」と表示される。 【実施済みの対処】 Google Chromeでの操作 Chromeのシークレットモードでの確認 Microsoft Edgeでの確認 パソコンの再起動 SMS認証の削除および「変更を保存」の実行 いずれも改善しませんでした。外部取引先のセキュリティ要件により、早急に認証アプリへの切り替えが必要となっています。同様の事象を経験された方、または解決方法をご存じの方がいらっしゃいましたら、対処方法をご教示いただけますでしょうか。よろしくお願いいたします。

Every time i move files between BOX folders in WIndows file explore, it crashes. It is really hindering our workflow.  My colleague and I are bothe having thsi constant issue this week.

I need to uplaod an new XML Data file from Entra(The reply URL didn't carry through in the 1st one).  Will not let me delete the Cert or upload a new XML data file. It appears that I need to delete the existing cert then it will let me upload a new SSO Config data file? Can;t delete the cert though.... ?

I’m trying to upgrade my Box plan, but each time I get an error message saying “Your account needs further verification, please submit a ticket to customer support”, could you please assist with that?

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.

where do I find the Box Certified AI Strategist exam downloadable companion workbook?

keep in this screen …  

Windows 11環境でBox Driveを利用しているユーザー1名について、エクスプローラーが頻繁に「応答なし」になる事象が発生しています。【環境】・Windows 11 Home 25H2・Box Drive：2.54.169・Cドライブ空き容量：約184GB・Box Driveキャッシュ：約8.7GB【症状】・Box Drive導入当初から断続的に発生・Box Drive上の特定のファイル／フォルダに限定されず発生・ファイルを個別に開く、コピーする、移動する等の操作自体は可能・Box関連のフォルダをエクスプローラーで開いていると、ローカルフォルダを操作している際にもエクスプローラー全体が「応答なし」になる場合がある・Chrome、Firefox等のブラウザは正常に動作しており、ブラウザ版Boxも問題なく利用可能・タスクマネージャー確認時、CPU使用率は低く、ディスク使用率もほぼ0％【確認・実施済み】・PC再起動 → 改善なし・Box Drive再インストール → 改善なし・大量の同期／アップロード処理なし・大量のオフライン保存なしまた、別のWindows PCではBox Drive 2.55.137がインストールされていますが、問題が発生しているPCでは、Box Driveを再インストールしても2.54.169のままです。同様の事象をご存じの方はいらっしゃいますでしょうか。また、Box Driveのバージョン差が本事象に関係する可能性や、追加で確認すべきログ・設定等があればご教示いただけますと幸いです。

Hi everyone,I have a question about Box permissions.I am an external user who receives access to Box content from multiple clients. I do not manage the Box environments or permission settings myself. I am simply the recipient of access that has been granted by different clients.Because multiple clients have shared content with the account I use, I can see folders and files from several different clients when I log in.My understanding is that I can see these folders only because they have been explicitly shared with my account.What I would like to confirm is whether those clients can see each other's content. For example, if both Client A and Client B share folders with the same external user account, can Client A see Client B's folders or files in any way without being explicitly granted access?Or are all folders and files isolated by permissions so that each client can only see the content shared directly with them?Thank you in advance for your help.

We are a voluntary organisation trying to find our way round Box to share files. We have recently upgraded to a paid version of Box but have now received the attached emails. I don’t know what this means or what I need to do to stop being charged etc  Can anybody help?? For info - we currently have 5 ‘Collaborators’ . Some of these do not use our organisations email address???

IndividualからPersonal proへのアップグレードができません。クレジット決済の情報を入力して、アップグレードのボタンをクリックすると、以下のエラーメッセージが表示されます。 要求の処理中にエラーが発生しました。お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。 どうすれば、アップグレードできるかのサポートをお願いします。

Box Developer ConsoleのOAuth 2.0ユーザーアプリで、リダイレクトURIの変更だけが保存できず困っています。■症状「構成ページへの変更の一部を保存できませんでした」と表示され、再読み込みすると元のURI（https://app.box.com）に戻ります。他の設定項目は保存できます。■確認したこと・既存アプリと、新規作成したOAuth 2.0ユーザーアプリの両方で再現・Boxからログアウトし、ログインし直しても再現・既存URIを残して・Cloudflare WorkersのHTTPS URL（コールバック用パスあり・なし）で失敗・確認用の https://example.com/oauth/callback でも失敗追加する場合も、置き換える場合も失敗■保存時の通信保存処理のHTTPステータスは200 OKですが、応答本文は以下です。{"error":{"code":"Unexpected error"}}送信内容に正しいリダイレクトURIが含まれることも確認しています。利用プランはBox Individual（無料）です。原因や対処方法、アカウント側で確認すべき設定をご教示いただけますでしょうか。

Have to set up the Open Authorization in salesforce to be able to continue using box.  I followed the directions they gave me, but I kept coming up with an error when i tested it.  Can somebody help me with this? Thanks

I need help ASAP. I deleted a large file (177,000 files) and I am trying to restore it. When I try to restore it just says “locked by another operation”, which I assume is the attempt to restore such a large file. But it has been like that for 2 hours now, unable to still restore. I am wondering how to get these files back ASAP, as they are the backbone of my entire job, like every important file is in there.

Hi,We need Box’s latest SOC 2 report and the accompanying bridge letter for our vendor review. Could you please help us access these documents?Kind regards,Margrét

Hi- I am unable to login to my Box account. Old email was a college email and I have since graduated out and don’t have access to that email. I was able to login even yesterday to that account, but it locked me out now despite entering the password right. I can’t get any passcodes sent to the college email id. It won’t send anything to my backup email on file in my Box account too. Please help with my login access issue