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Right after installing the 2.48.250 update of Box Drive for windows, all the folders I had set to “offline” were deactivated, and right now all my data is only in the cloud. I tried turning the option back on for some folders, but the data download never completes and just stays stuck. If I sign out of my account and log back in, the data appears as cloud-only again. Has anyone else run into the same issue? How can I fix it?

I just created a new Box account with 3 seats.  my admin account users one seat.  How do I create a new user and assign one of those seats licenses?  When I try and add a managed user it want to complete a purchase of another seat.

I signed up for box.com because I thought I would be sharing all my data with my team. One team member has uploaded a lot of data but apparently it is not visible by everyone.  We need to all have access to the same data as different departments should be able to post files and then share between themselves. This is a key reason I purchased and have setup multiple users on my plan. How do I solve this and get my team back to work? I am on the business plan. Thanks in advance,

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

The error “Email already used in a Box account but not associated with an enterprise” occurs because the email address is still linked to a personal Box account, even if the user thinks they closed it. Box treats that email as active until the account is fully purged from their system.

I already opened a ticket for this issue but apparently I must use the old email address that the box account was originally created under (my email has since changed). I lost the device on which my 2FA was created so I’m unable to use 2FA to access my Box account. I’m creating this duplicate ticket under the email address the box was originally associated with (per box representative request) to “further verify the account.” Please provide assistance as this whole fiasco has been chaos. Thanks

BoxSignの受信者設定についてご相談です。以前は、同じ担当者を異なる署名順で設定することが可能でしたが、本日確認したところ、同一担当者が自動的に同じ署名順に変更されていました。この仕様変更により、従来の署名フローが利用できなくなり、文書の回覧が滞っております。つきましては、本件についてご対応いただけますと幸いです。お手数をおかけしますが、よろしくお願いいたします。

The allow box to connect to box tools i get when i choose “open on desktop”  I did allow local network access and add urls to allow list.  same error.  it works in opera and edge, but not chrome (version 142)

I have created an account to report phishing content and redirection hosted at box.com https :  /  /  app  . box  .  com  /   embed  /  s   /    66xf5vp5uxd0bhudynd6u3myhqjnwgd6? The above link is malicious and should not be accessed. I could not find any way to submit this.Most websites have an easy to find and report abuse form that doesn’t require making an account and then trying to find a way to report such maliciousness. I find box.com really needs to make it easier to report issues.

Hello! I’m trying to migrate 4TB of data from Engyte, but Egnyte is not listed in the options for sources for standard migrations. What are my next steps? Thank you! 

I need to downgrade my account to the free individual plan.

I'm using the BOX Graph Connector, but it's been more than 10 days since the last synchronization. What is the synchronization cycle?

I accidentally deleted a user from my corporate account. I need to restore a deleted user.please tell me what to do？

I have tried numerous times to reset my password of an account and I’m not receiving the reset email in my inbox, spam,etc.  I have commented 2x on posts, however I have not had anyone reach out to me regarding my ticket. Can you confirm someone is looking into this? Do I receive an email or should I keep coming back here to check for messages? 

AzureとSSO構成しようとすると、以下のような表示がされ連携ができない状況です。SSO接続を作成中にエラーが発生しました。Boxユーザーサービスにお問い合わせください。 IDプロバイダ: Azure解決策をご教示いただけますと幸いです。

Good day!  I am wondering about a recurring problem that I am having when I try and update an excel file in Box.  There are times when I am trying to move/copy a spreadsheet into another excel file and I get the error “Excel cannot insert the sheets into the destination workbook, because it contains fewer rows and columns than the source workbook.  To move or copy the data to the destination workbook, you can select the data, and then use the Copy and Paste commands to insert it into the sheets of another workbook.”  And for the most part, I can do this.  However, I do have certain worksheets that I am trying to move into another workbook that have graphics where simply copying and pasting doesn’t work.  I am wondering if this is an issue because the workbook is in Box or if its an excel issue.  Has anyone else experienced this?  Any guidance is appreciated.  Thank you so much!

I just created an enterprise account, but I can’t make a payment or access pro features. This prevents me from doing my work or joining my team. I haven't received any response to my support tickets. Although a charge was made to my bank account, I haven't received any email confirmation regarding my account or its status. Please, I need urgent assistance and someone to speak with.

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

Our contract expired in May and purging was meant to be 120 days later in September 2025. 2 months and many emails later our data is till not purged

I have been struggling with this issue for years, and cannot seem to resolve it. When I have an invited collaborator make a box note in their folder, I cannot view it. it says that the hide collaborator’s feature is on and you cannot view it because of that.  However, when I go to the folder settings, the option to turn that feature off is grayed out. I have looked in enterprise settings, content and sharing, within the sub folder, parent folder, everywhere. Can someone please help me figure out how to turn this off so we can read notes?  

I am experiencing a critical issue with Box Drive on my Mac running macOS Sequoia (15.0). Despite a clean installation and multiple troubleshooting steps, Box Drive fails to mount or appear in Finder, and the Box folder does not appear in ~/Library/CloudStorage. There is also no Box.log file generated in ~/Library/Logs/Box/, and nothing relevant appears in the system log during launch.System Information: macOS version: macOS Sequoia 15.0 Box Drive version: [insert if known, or “latest as of June 2025”] User type: Individual user (not managed by enterprise admin) Steps Taken: Verified that ~/Library/CloudStorage exists and is writable. Performed complete uninstall and reinstall, including deletion of: ~/Library/Application Support/Box ~/Library/Caches/com.box.desktop ~/Library/Logs/Box ~/Library/CloudStorage/Box Granted Full Disk Access to Box in System Settings. Confirmed that no Box-related extensions are present in systemextensionsctl list. Ran log stre

SalesForce内の取引先、取引先責任者、商談に対して、同じ名前でBOXにフォルダが作成されるように設定されていたが、現在フォルダを作成することができない状態です。どうしたら、いいのか分かりません。

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

Hi all! Is there a way to bulk create folders (200+) from a list of folder names?  I found this from several months ago, but it looks like it wasn’t possible and the link to the support group no longer works. Thanks! 

The principal of the company where I work, asked me to create a business account here at BOx to manage some files with a client. I created the account, a folder, etc, but I can’t assign to him a seat as que already has an account here at box. How should I proceed? Does he has to delete his account in order to be a part of the business account I created?