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Hi everyone,I'm trying to automate our document approval process and wanted to see if anyone has implemented something similar.Here's our current workflow: A Word document/template is completed. Depending on the document, different people may need to sign. For example: Sometimes A, B, and C Sometimes A, D, and E Sometimes B, C, and F I receive the document and manually create a Box Sign request. I manually add each signer. I manually create every signature field and assign it to the correct signer. I send the request. The most time-consuming part is manually determining who needs to sign and then creating all of the signature fields every single time.Ideally, I'd like the process to work like this: The system reads the document (or metadata within the document). It determines which signers are required. It automatically creates the Box Sign request. It assigns the document to the correct signers. It automatically places the required signature fields for

Hello,We have created a Box Sign document template and would like to send it to multiple existing users for signature in an automated way. I am not an admin and have been trying to achieve this using automation tools like Zapier and n8n.Currently, I have a workflow that reads rows from a Google Sheet (containing user email and template ID) and attempts to send a Box Sign request when a new row is added. However, I am encountering permission-related errors (insufficient scope / 403) when calling the Box Sign API.From my understanding, this might be due to missing Box Sign API permissions (e.g., sign_requests.write) or lack of access to Box Sign for my account.Could you please confirm: Do I need admin approval or additional permissions to use the Box Sign API? Is it possible to automate sending Box Sign requests without admin involvement? Are there recommended approaches or tools for this use case (bulk sending via template)? Any guidance would be greatly appreciated.Thank you!

Admins can configure which users and groups are forced to leverage a specific recipient authentication method for all signature requests sent from those predetermined users.We introduced the ability for admins and co-admins to enforce recipient authentication on all signature requests sent on behalf of the enterprise, giving them centralized control over how signers verify their identity before accessing and signing critical documents in highly regulated industries, public sector organizations, and security-conscious enterprises.Government signers are often mandated to use CAC/PIV (Common Access Card / Personal Identity Verification) cards or multi-factor authentication (MFA) to sign documents. With this capability, we are giving organizations in heavily regulated industries the ability to comply with strict compliance requirementsPreviously, enforcing recipient authentication for each signature request was a manual process that relied on individual senders or template creators selecti

We are incredibly excited to announce the general availability of Box Zones in 10 regions worldwide, giving enterprises greater choice over where their content is stored and processed - without compromising the collaboration and productivity that global teams depend on. For enterprises operating in regulated industries, the question of where data lives -  and where it's processed  - has become a boardroom conversation. Compliance teams, regulators, and customers want clear answers before they sign. Box Zones is built for exactly this. What's new with this launch:With this release, Box Zones expands to 10 regions with three brand-new Zones: Switzerland: Home to a thriving ecosystem of financial services firms, pharmaceutical companies, and international organizations that require secure, locally-stored data to operate with confidence across borders Singapore: APAC's leading financial centre, where banks, fintechs, and global enterprises rely on trusted infrastructure to power collabor

Is there any way to make very file available offline? Or even just to select a group of folders and make them available offline? I have 200+ folder in my Box and don't want to have to mark each one individually...

Hi. I used box yesterday and should have many folders on here that are all now missing. Is there an issue today? I can only access 2025 folders, but have plenty more on here. 

I am unable to view option to submit my app for authorization. I am not sure why, please help. I have none of the tabs or options where I am able to submit the app for request.

Hi there, I tried the “forgot my password” function but am not getting the email to proceed. Can you help.  

Hello Box Support Team,I am currently configuring SAML SSO for Box using Azure AD as the Identity Provider, but the setup seems to be stuck and I’m unable to proceed.Issue description I started the SSO (SAML) configuration around 6:00 PM yesterday (JST). Since then, the Box Admin Console has continuously shown the status:“Awaiting file connection” Under SSO Certificates, it still shows “0 of 2 in use”. What I have tried I have attempted to upload the SSO certificate multiple times from the Admin UI. The upload appears to complete, but the certificate is not recognized in the UI, and the count remains 0/2. I have reviewed several Box and Azure SAML setup articles and documentation, but none addressed this specific behavior. Questions / requests Is there any known issue or common cause where uploaded SAML certificates are not reflected in the Box Admin Console? Is it possible that the SSO configuration is in a stuck or inconsistent state? How can I completely reset or clear t

Olá,Possuo uma conta individual do Box (ID da conta: [removed by moderator] ).Excluí permanentemente mais de 50 GB de arquivos diretamente pelo site do Box e também esvaziei a lixeira. No entanto, o armazenamento da minha conta não foi atualizado.Atualmente o Box continua mostrando 10,1 GB utilizados de 10 GB, mesmo após a exclusão definitiva dos arquivos.Já realizei os seguintes procedimentos:Excluí permanentemente os arquivos. Esvaziei a lixeira. Saí e entrei novamente na conta. Atualizei o navegador.Poderiam, por gentileza, verificar minha conta e recalcular o armazenamento utilizado?Agradeço desde já.

Hi,Can I check if there is a way to co-author on office desktop for external/guest collaborators? Thanks in advance

Please can i have an invoice for the subscription paid in May 2024? £95.88.

Box. com is reporting cant upload a file as capacity exceeded. It hasnt !

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit ​​​Box Developers Consolewith browser request Box cfg RequestResponse Body 

Can you please allow collections to be shared just like folders ? as it’s so tiring to put all the folders you want to share in one big folder so you will be able to share them together.

Hope someone can help.  This has been happening intermittently over the last week.  It has happened when creating a folder.  Deleting a folder.  trying to move a folder or file.  Can someone please help?  Thank you!

My domain and email has been updated by the Company, how can I restore my previous folders 

ブラウザ上ではログインできているが、アプリでログインしようとすると、ログイン画面とアカウント情報入力画面がループしてしまいます。下記の状態で、解決方法教えてください。 Finderにはマウントされるが、すべてクラウド状態で、「Box Drive is no longer running」が表示される。Cookie削除・ブラウザ変更・再インストール・メールアドレスログインでも改善しない。  I can log in to Box successfully through the web browser, but when I try to sign in to the Box Drive application, it gets stuck in a loop between the email/account input screen and the login screen.My current situation is as follows:Box is mounted in Finder, but all files remain cloud-only. When I try to make a file available offline, I receive the following error:"Box Drive is no longer running. Please re-launch the app and re-login (as needed) to continue syncing data." I have already tried the following without success: Clearing browser cookies Using a different browser Reinstalling Box Drive Signing in with my email address instead of Google Sign-In Could you please advise how to resolve this issue?

Subject: Custom App (Client Credentials Grant) blocked from downloading file content despite correct scopes, collaboration, and verified impersonationEnterprise ID: 290084Enterprise name: Simplexity ServicesApp name: WebDataApp ID: 2633167Client ID: 81jcl8rh4t3pc2b22z05n5rcumo5x4lkAuthentication type: Client Credentials Grant (Server Authentication)Service Account: [removed by moderator] (user id [removed by moderator] )SUMMARYMy Custom App's service account can successfully authenticate, list foldercontents, and read file metadata, but every attempt to download actual filecontent via GET /2.0/files/{id}/content returns: HTTP 403 {"type":"error","status":403,"code":"access_denied_insufficient_permissions", "message":"Access denied - insufficient permission"}This happens even when the request impersonates a full co-owner of theenterprise via the As-User header, so it does not appear to be apermissions/ownership/collaboration issue on any specific file or folder.I believe this is an ente

Hello, I currently have a license that I pay for on a monthly basis. I want to switch to an annual payment plan, but I can't find the option to do so... could you please help me?

Hi, about 15 years ago I had a company that launched a product and I had Box.com accounts for each domain. One to collaborate on a product with my cofounder and one for business related docs. I am looking for an important file that may be in one of those accounts but I no longer have either domain. I can prove I owned them at the time of the account activity though. Is there a way to update both to new email addresses so I can get back in?

I am searching for ways to notify Box that my files are missing… There is no way of reaching someone to talk to! Can anyone assist with find and restore missing files? They are not in my bin/trash

Folks: I have been looking for my files/folders and they are missing. I have looked everywhere (including Trash) and cannot find them. Can someone please help me get my files? I had the free 100GB account and had been using it for sometime. Box Support, please help, I am willing to pay for this effort. It has some of my dad's audio voice (who is no more) and I really need to get it. I had a backup which I lost and when I tried to go get another backup, I realized several folders are missing. Please please help me retrieve these files. Thank you so much and I will really appreciate your help.  Anil

Why after working all morning, does Box stop accepting file uploads?  Is there a technical issue going on? 

Hi Box Developer Team,We are developing a Node.js-based Box connector and are facing an issue while working with HTML files.We have uploaded an HTML file (for example, myhtml.html) to our Box account. However, we are unable to retrieve its metadata or upload a new version of the file using the Box API. What we have triedRetrieved the File ID from the Box web interface. Generated a valid OAuth 2.0 access token. Called the Get File Metadata endpoint using the official Box API. Tested the same request using the official Box API Swagger / API Explorer. Verified that the File ID and Access Token belong to the same Box account.   Issue The API consistently returns: HTTP 404 Not Found As a result, we are unable to: Retrieve the metadata of the HTML file. Upload a new version of the HTML file. Continue implementing our Box connector.QuestionsDoes Box support HTML (.html) files as regular files for metadata retrieval and version upload? Are there any limitations or special requirements for HTM