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Box drive online Running extremely slow. It takes long to load as well as open folders.( up to a minute delay) Multiple error messages stating unable to find page. This has been going on several days.

Hi all,I onboard medical providers. I would love for them to be able to onboard themselves by following a Box Note “homepage.” Meaning I would like for them to click a link to upload all their docs to the correct backend folder, which I think I have figured out. But I can’t figure out how to have them complete a fillable doc in Box and have it auto save to the correct folder, without me having to manually send to them. Is this possible? It looks like ready sign links cannot be directed to save in a particular provider’s folder? Any help appreciated. Trying to avoid having to show how to download, fill, and reupload.Thank you!

I have sent an invite to a user and they have accepted it (I received the confirmation email), but when they try to set-up their account the email to verify the account does not come through. They have checked spam/junk. Is there another way to set them up?

The rest of the message reads: “We were unable to send your logs to Box… If you do not have an open support case with Box, please create one here... A compressed copy of your logs can be found here.”

I open an excel doc on Box in web/online version, the doc opens new browser tab, opens for a split second then goes blank. Tried clearing cache, logging out then back in - neither worked.Only thing that works is incognito mode which suggests cache issue but not sure why it’s happening. Also, it happens randomly - will just suddenly go blank and I have to use incognito mode for a few days.TIA!

Hi,I’ve attempted to set up the required authenticator app for 2FA, the QR scanned and opened in my MS Auth app, but the code that I’m provided keeps returning “invalid code” in the Box environment and I’m unable to complete the setup.  I’ve attempted using a different browser, but I have to use the Microsoft Authenticator. Please provide any possible guidance on how to move forward.  Thanks!

 Thanks ​@Aikokrishna Box for sharing this Q&A from our recent roundtable!  

Thanks ​@Ben Weiner from Box and ​@Aikokrishna Box for this week’s overview and demo. Also thanks to our guests who joined in the Q&A which is summarized below.  Recording  SummaryThe Importance of Defining Sensitive Content: ​@Ben Weiner from Box  kicks off the main discussion by highlighting that the first step in any security strategy is to define what constitutes sensitive content for the organization. Ben introduces the 'MVP' concept: understanding the Meaning, Value, and Purpose of a document. This foundational knowledge is crucial for determining the appropriate level of security, from public FAQs to proprietary design documents, and applying the correct access controls, watermarking, and governance policies. Ben explains the typical classification schema (e.g., Public, Internal, Confidential, Restricted) and emphasizes that once content is correctly labeled, the entire security lifecycle, including permissions, watermarking, and governance policies like retention can be aut

Hey Box Community! We know that keeping your enterprise data secure while leveraging the power of AI is top of mind for everyone right now. Recently, we gathered some of your most pressing questions about Box Shield Pro, Box AI, and automated security classifications from our recent prompt writing workshop. Whether you are wondering how to write the perfect classification prompt, how to control AI exposure, or how to handle years of uncategorized legacy files, we've got you covered! Check out the full Q&A breakdown below. 👇📋 Policy & Setup Q: We have a data classification policy and detailed Data inventory. Could we attach both documents to the classification prompt? A: Currently, we do not support attaching external documents like a data inventory or data dictionary directly to the classification agent. However, you can incorporate this information directly into the classification prompt itself! Box supports prompts up to 25,000 characters, which provides a generous amount

Good morning, Box Community, We are currently working on integrating Box Signatures into our Workday platform, but it’s asking us for an install package. How can we obtain these files? Thank you for you Help!Victor

Please send me a "resend verification' email to a new account.

Hi all,I have created Box File Request to receiving bidding submission by enable metadata to get some value to create folder and processing the files/folders. We already created one workflow and it worked well. However, if we have more than one bidding happen at the same time, we need to duplicate the workflow and change the folder where we want to receive the files. Is there anyways to help in easy manage the task?  Thanks,PS

Across my team, Windows explorer keeps hanging when using box (box drive v2.51.234) during file copy, acces, or even a simple up-level operation. We are using win11 pro with current updates and also have onedrive installed. All I get from event viewer is an Application hang event for windows explorer.

Account Type: Business PlusAccount ID [removed by moderator] Storage Used10.6 TBNow, I’d like to download all the data from BOX to my local computer. How do I do that?Also, I want to check the size of a folder, but I haven't been able to find a way to view the folder size in the BOX web interface.I have BOX DRIVE installed on my computer right now.However, there are two issues:1、The download speed is quite slow.2、For the same folder, the size reported before each download is different, and the differences are quite significant. I urgently need to save the data to my local computer right now. Please help me resolve this issue. Thank you.

Thanks to Rutuja Rajwade and Matthew Terrell for yesterday’s overview of Box Agent. Also, thanks to our guests who joined and shared in the Q&A. Please see below for the recording and highlights. AgendaThe agenda focuses on the recently launched Box Agent, including an overview, live demos, and a Q&A session. Full recording here, scroll down for individual demos.   Introduction to the new Box AgentRutuja Rajwade provides an overview of the new Box Agent. She explains that previous iterations involved several foundational agents (e.g., search, Q&A) for specific tasks. The new approach consolidates these into a single, singular Box Agent capable of planning, iterating, and executing complex requests based on user content. AI HomeAI Home is a dedicated workspace for interacting with the Box agent, similar to other conversational AI tools. This interface allows users to ask questions, add knowledge sources like files and Hubs, and leverage advanced features like Pro Mode for de

I'd like to request an improvement to how comments and highlights are handled when a new version of a file is uploaded.Currently, if I highlight text and add comments in Box, then upload a new version of the document, the association between the comments and the highlighted text is lost.What surprised me even more is that this association also appears to be lost when viewing the previous version of the file. I had expected that, at a minimum, the original version would preserve the original highlights and comment locations.For document review workflows, it would be much more useful if: Previous versions always preserved the original highlight-to-comment associations. If possible, Box could also attempt to carry comments forward to the corresponding location in newer versions when the document has only changed slightly. This would make version-based document reviews much easier and help maintain review history.Is anyone else experiencing the same issue? I hope the Box team will consid

I want to create a python script that grabs data from SQL Server, creates a csv, and drops it into my box.com folder automatically. I can do this with a developer token, but that expires after 60 minutes.The issue is that I have a enterprise_id of 0. Company A uses box.com and they are getting data from a bunch of Companies like mine. So they instructed me (Company B) to create a free personal account and they shared a folder with me that I can dump my data into.I have to drop data in weekly, and setting up an automated process would be best. I created a developer account and got a developer token and was successful in a test. But I need a token that lasts longer, and I am reading that JWT does not work with enterprise_ids of 0. OAuth doesn’t really apply to my situation.Is there anything I can do to automate this process? 

Will keep it short and sweet. I am looking to build a folder structure traversal UX that includes search/sort/filtering capabilities. e.g.Find me files with metadata attribute == X in folder YIt doesn’t seem like this is possible today. There are three APIs in questionGet Folder ItemsSearchMetadata Query Search and Metadata Query do not have the ability to only search within a single folder. Get Folder Items is limited in it’s filtering capabilities. It seems like an attribute I would expect in the metadata query filter options. ancestor_folder_id does not look at just a single folder, it looks at all folders below, which means we cannot recreate the folder structure navigation experience without serious server interception (prohibitively expensive). Has anyone solved this? Is this a known issue in the API offering? 

Hello, I’m having trouble accessing my account so I’m posting from an alternate account but every time I try to log in, it takes me to an SSO page that’s not associated with my account and then doesn’t let me in and says my credentials are incorrect even though they are. Can someone please help me look into this?

I can no longer use Box Drive since the new version. Now each time I open an Excel or word file from Windows explorer it looks to me that it's not using the file stored in cache but it actually downloads a new copy of the file from the Web (on the file address location on the Excel ribbon instead of c:\... it now shows https:\\api..) what it does it blocks my macros from functioning properly, it takes forever to open and save a file, etc. How can I turn this of? Thanks

With the 7/26/26 update, our internal and external partners are unable to tag users in the new comment box. The tag box is just stuck and unclickable. This is interrupting our business. Please fix. Thank you!   

I am currently the admin on our Box Business account on a trial, and I am trying to change the primary email/login associated with the account to my preferred business email address. However, whenever I attempt to add or switch to the new email address, Box gives me an error saying the email is invalid or unavailable for use. I tried using my business email address to sign up for the free trial, but it said that it was invalid. I proceeded to use my personal email account instead.  I’d like assistance in setting my business email as the primary email address, and if it’s possible if it's linked to an old Box account. 

Uploading .pst file ( offline storage file ) from local system to takes very long time , even if the size is like 2GB , it takes around 5-6hrs for uploading. If any solution please let me know to resolve this. If upload speed cab be increased , please share the steps for the same.

Hi Box TeamNeed clarification on following topics:What is the maximum folder nesting limit supported in Box GxP What is the maximum file size that can be uploaded at a time by a user account Which file formats are currently supported in Box GxP? Specifically, can you confirm whether the following formats are supported: DOCX, XLSX, PUB, PPTX, ACCDB/E, VSDX, Power BI extensions, PNG, TIF, HEIC, AI, GIF, JPG, PDS, BMP, SVG, WEBP, AVIF, CI/CD, CSV, GIT, JSON, PDF/A, TXT, PDF, RTF, XML, XPT Thank you