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satrancNew Participant
 Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

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TPriest54New Participant
 Support Forum
What's the difference between adding a Seat and adding a Managed User?

 (picture from my Box Admin Dashboard) Am I correct to assume that I have one (1) more Seat available? If yes, I could use some direction as to how to add a person that I would like to provide access to our files in Box. Thanks Todd

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sparkgridsoftware
sparkgridsoftwareNew Participant
 Partner Forum
Custom Object Support for HubSpot Box Integration Now Available

We’re excited to announce that SparkGrid Software has officially launched enhanced HubSpot Box integration with full custom object support on sparkgridsoftware.com. This milestone represents a significant leap forward in workflow automation capabilities, empowering businesses to streamline their operations across both standard and custom HubSpot objects. What’s New: Custom Object Support Our latest release extends beyond traditional HubSpot objects like contacts, companies, and deals. Now, businesses can leverage the full power of HubSpot’s custom objects within their Box integration workflows. Whether you’re managing custom product catalogs, specialized service records, or unique business entities, SparkGrid Software seamlessly bridges the gap between your HubSpot CRM and Box file management system. Workflow Automation That Adapts to Your Business Custom Object Workflow AutomationWith custom object support, you can now create sophisticated automation workflows that respond to changes

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FabioNew Participant
 Support Forum
Error on Box launch (Mac OS)

Upon launch of Box on Mac OS Sequoia (15.5) I am getting the following error:Failed to create internal socket. Your file permissions may be incorrect. Please contact Box Support if this continues.Anyone having the same issue? Any help is highly appreciated.

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nickkriv7New Participant
 Support Forum
Box Sign down

Hello, I just joined Box on the free plan and need to send an e-signature to a client - I understand that I have 5 per month as part of my plan. However I am getting an error message now that says “Box Sign signature requests is temporarily unavailable for certain users.”My questions are:How often does this happen? When can I expect this issue to be resolved? What is the lowest subscription tier that I can upgrade to now to avoid this issue?Thanks in advance!

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Andre CostaNew Participant
 Support Forum
Can't login with credentials

I’ve had my box account for a while now, and I have had login issues before.The issues I had were related to having created the box account with my google account, and there was some issue with the google login and I didn’t have a password set.After I created a password the issue was solved.Today the same thing happened, tried to login the MacOs plugin and nothing happened. Went to the account settings and it said I didn’t have a password, but also there was an error everytime I tried to create a password.To avoid the whole google login issues again, I added a new email address to my account and set it as the primary email, and removed my google account.Now my account is using my icloud email but doesn’t let me login because it either tries to login through the google login thing or it says my email “doesn’t match my google account”, even though there is no google account currently associated with my box account. 

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community-managerKnown Participant
 Support Forum
2 要素認証の設定解除

Boxサポートチーム様 2 要素認証を設定したことがないのに、2 要素認証が有効になっているように見える問題が発生しています。ログインできないので、ここで質問することすらできません。そこで、質問するためだけにこの新しいアカウントを作成しました。元のアカウントを使用するにはどうすればいいですか?

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yu365New Participant
 Support Forum
データを共有リンクで送信をしたときにメッセージが勝手に省略されてしまう

データを共有リンクで送信をしたときにメッセージが勝手に省略されてしまいます。先方にメッセージで補足説明をしているため、省略されないようにしたいのですが、どのような設定をすればよろしいでしょうか。何卒よろしくお願い申し上げます。

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mreaNew Participant
 Support Forum
external to managed user

I have an external user that I want to bring over to a managed user. I click “Convert to Managed User” and then a window pops up to notify the user that they are being converted.  When I click send it a notice pops up saying unable user unable to be invited to join the enterprise. How do I get round this?Thanks

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community-managerKnown Participant
 Support Forum
Preview Files .cr3 (Raw Canon)

We have difficulties in previewing files with .cr3 extension that are Raw files from Canons cameras. This makes time very difficult, because we have to download all the files to the computer so we can only view the file of interest later. It would be nice to organize this for an upcoming Box update.

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masa2357New Participant
 End User Forum
Show Collections in box offline folder

Is there any way to show Collections in Box offline folder?

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Jey Bueno Box
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brunamloNew Participant
 Support Forum
FOTOS SUMIRAM

I opened the app and all my folders and files were showing up. A minute later, without touching anything, they were simply gone. Furthermore, it says storage is being used. I didn't delete anything. I want my content back.

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Sean SmithNew Participant
 Support Forum
Transfer of Google Suite Files to Box

Hello, We recently transferred a large amount of data from Google Drive over to Box. Many of these files were google docs and google sheets. When we try to use or open them now, they open either missing all contents or ask to download an excel version of the file. When opening that excel version, we receive an error message saying: “Excel cannot open the file '___________________' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.” Please help

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ahuNew Participant
 Admin Forum
Updating payment method

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

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Jey Bueno Box
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GerardNew Participant
 Support Forum
Error signing up for enterprise

When I try to sign up for an Enterprise account, I keep getting an error that requires verification. Not sure what that means, but I really need to sign up as it is blocking me from progressing with my current tasks. 

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Rona Box
drew-v
drew-vNew Member
 Security and Governance User Group
Ransomware Activity Detection - Private Beta [Starting Soon!]

We're excited to announce a new Shield detection rule to help admins rapidly identify and respond to potential ransomware attacks in their Box environment. We are looking for participants to join our Box Shield Ransomware Activity Detection private beta, giving your Box admins a sneak peak of our new detection model monitoring activity across your Box environment. The goal of this private beta is to get your feedback on the efficacy of our new detection model. Your participation will help us improve our detection model and ultimately bring a more refined experience when the feature is fully GA. If you have additional questions, please refer to our FAQs or reach out in the chat below. Participation in the private beta does require a signed beta agreement. 

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andriy boxNew Participant
 Admin Forum
Box Drive Public Beta is live! Support for ARM devices, better local storage management, File Explorer updates, and more are available — with more coming soon!

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

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Jey Bueno Box
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ashleylosNew Participant
 Support Forum
Stuck on White Screen When Logging In

Posting on behalf of my coworker who cannot log in or send request to support. no matter what she tries, she cannot log in. she is blocked by a white screen. she has tried creating a new account, clearing cache/cookies/history, using different browsers. we’ve tried sharing a new folder for her to try to access but no matter what, Box is stuck on a white screen for her.  

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Rona Box
Meena Ganesh Box
Meena Ganesh BoxNew Participant
 General
Announcing the next step in Box's agentic AI framework with new Enhanced Extract Agent, Box MCP server and more!

Box has launched powerful new AI features to help you confidently and securely use AI across your business. Here’s what you need to know:  Enhanced Extract Agent (General Availability) Delivers highly accurate, transparent data extraction from complex documents with clear reasoning for each result. Legal teams can instantly surface exclusivity clauses in thousands of contracts, saving days of manual review. Remote MCP Server (Beta) Securely connects external AI agents (like Microsoft Copilot Studio or Salesforce Agentforce) to Box content while maintaining strict access controls. IT can enable multiple AI tools without building custom integrations, ensuring all agents respect existing permissions. AI Units & Model Tiers Provides predictable, transparent AI costs with Standard and Premium model options. Finance teams can align spend with workload needs and avoid surprise bills as automation scales up. Box AI Studio Enhancements Offers more control

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Meena Ganesh Box
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Venkatesh Prasad RanganathNew Participant
 Support Forum
Reported storage size does not match the actual storage size

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

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community-managerKnown Participant
 Support Forum
Cancel subscription

Please cancel my subscription

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peraltawNew Participant
 End User Forum
Employee has left IBM. Please transfer this folder and entire root folder to me.

Employee has left IBM.  Please transfer ENTIRE Root Folder of this link to me https://ibm.ent.box.com/folder/320252296470 - kindly create a ticket if needed, as I am unable to see the section to create a ticket. Thank you.   

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Jey Bueno Box
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community-managerKnown Participant
 Support Forum
STORAGE FULL, BUT IT ISN'T

STORAGE FULL, BUT IT ISN'T

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mdelgado95New Participant
 Box Sign API
Request Signature Box Grayed Out w/ Error Message

I have recently set up a free Box account. I’m having issue with Requesting a Signature. The request signature box is grayed out. Why? Based on the data for the free account, I should have the ability to send 5 documents for signature per month. I have not routed any documents for signatures in July. Please advise. Upon logging in with my EDGE Browser, this is the error message that I receive. I’ve current using another Box account with the same browser, so the browser is not the problem. Can you please take a look on the back end and see if something is not set correctly.  Thanks! 

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Da Chuan LinNew Participant
 API
how to get authorized for application

Hi,I have created an application (2404923) to upload the files to box from a program. It is in status “Pending Authorization”. How long it takes to get approved? Or how to know who can help approve my application?Thanks a lot 

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