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My admin console shows that I have 2 seats available, but the system won't let me add a new managed user without charging for 4. Please advise.

I have been using Box in the workplace for approximately four weeks.  I did not set up authentication or an account backup code.  This morning when attempting to log in, I was prompted to provide authentication or a backup code.  I don’t have the Microsoft Authenticator app.  Is there a way to configure a backup code or a way to prevent this from happening again?

I checked the external users and the user is not in there. I checked unmanaged users and they are not there either. I have the account configured to pull in all users with out domain. This is only happening on 1 user. 

Dear community, I am in the Business plan, but I would like to downgrade to the free plan. I'm attending as a guest of another client, so I want to keep my account as it is. Sincerely,

## Environment- **macOS**: Apple Silicon (M-series)- **Workflow**: MATLAB accessing (FieldTrip) functions stored in Box Drive (cloud-only / streaming mode)---## ProblemAfter restart, Box Drive causes `fileproviderd` to use high amount of CPU (100%) that makes **all Finder file operations hang indefinitely** — including copy/paste, and any application (e.g. MATLAB) that reads files stored in Box Drive.---## My guess `streem` (Box's internal sync engine) launching with `--folder-prefetch-depth 1`, might cause it to enumerate all folders at startup, which might flood `fileproviderd` with dozens of enumerator requests per second. ## Terminal Diagnostics(base) ***@mac ~ % log stream --predicate 'process == "fileproviderd" AND eventMessage CONTAINS "box"' --level defaultFiltering the log data using "process == "fileproviderd" AND composedMessage CONTAINS "box""Timestamp Thread Type Activity PID TTL2026-04-13 22:15: [removed by moderator] 0x4b850 Default 0x0 1380 0 fileproviderd: (Foundation)

In order to avoid uploading files not to be shared with others, I’m looking for how to set a confirmation screen or comments to double checking what I’m going to share before file upload.

I’m stuck in a loop.  My Perplexity Integration keeps e-mailing a “Your connection to Box has expired. Please click the link below to re-authenticate your account and keep your files synced.” - re-auth does not help.I need support!

Hello.There have been employees changes in our organization and now we don’t know which email/accont has the Admin role for adding or deletin accounts in our Box.How can we find the Admin accounts and re-assingn them?Thank you.

Hi, I used Box from last year and after my account renewed from this year, my data doesn’t appear. At the early of this year, it exist but from last month it was totally deleted. Please help to get the data back.   

I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?

I am experiencing a critical system issue and our business has suffered severe downtime.I was already using a PAID plan, but my account was suddenly restricted on April 6th. Now, every time I log in, I am completely blocked by the following database error and cannot access my dashboard or files at all: "An error occurred while processing your request. To change your plan, please contact [removed by moderator] "Although I received a few initial replies from support (Case #3545667), the last contact was on April 8th, and absolutely NO PROGRESS has been made since. The ticket was transferred to the "Internal Team", but it has been completely ignored.Crucially, I strongly suspect my ticket might be misclassified as "Support Subscription: Personal/Free User" in your system. I am a PAID user attempting to migrate to the Business plan (6 seats). If this misclassification is occurring, it is likely the exact reason my urgent ticket is being deprioritized.Our operations are completely paralyzed

Hello, I always get a message for "1 loading error" for a file. If I open the dialog box and click on "try again", the message disappears but keeps coming back! How can I delete this kind of unnecessary message? Thank you in advance for your response.

Is it possible to create and list service accounts using box api 

Need to change ownership of box folder. Owner is not available.  Do not know the box admin.  Need help ASAP. 

I recently migrated all of my Box folders from a university Box account to a personal Box account at the Business level. Folders are shared with maybe 30-ish other people. I use Box Drive on my Mac laptop. Since the migration, I can save new files and have them sync, but every time I try to update an existing file (ppt, word, excel), I get an error message saying “Upload failed: We’re sorry this didn’t work. Try saving again later, and if that doesn’t work, click Save a Copy” with a button for “Save a Copy”. The updates will save locally, so I don’t lose them for now, but they are not synced with Box for others. It doesn’t look like they are saved (i.e. the date last changed is not the most recent date of edits), but when I open the file, the newer version does appear, likely because a temporary file is stored. This same issue is happening with at least two other users of my Box business account.  How do I fix this, without losing all of the temporary files that I’ve created when files

I created new account and received verification mail but don’ t know how to do it. There is no link to verification, just text.  

Two users in our company lost access to their Box folders with error “Oops! We can't seem to find the page you're looking for". Access was working normally before that, they are unable to see any collaboration folders. Even when trying to reach the help page from their account, there is an error message displayed:  We have tried the suggested steps with cache/history clean and different browsers, and from outside the company network (no firewall), the error message is the same. 

All files have been deleted, but the storage limit has not reset and it's still close to full. The storage counter has been off and not resetting fully for quite a while. Looks like, from past posts, it's something that can be reset on the back end to correct - please assist if possible. Thanks for the help!

I paid for the Box storage upgrade but an error message pops up. All it says is “go to community.box for help” with no information on what the error could be. Again, it’s paid for so I really need to figure this out because $80/yr is a lot if I can’t even use it. 

 These error was occor . Somebody Know?esponse_type=codeedirect_uri=https://vertexaisearch.cloud.google.com/oauth-redirectstate=eyJvcmlnaW4iOiJodHRwczovL2NvbnNvbGUuY2xvdWQuZ29vZ2xlLmNvbSIsInRpbWVzdGFtcCI6MTc3NTk3NTMwMTYyN30=client_id=ye0n4oqaz2qbh1j2ej1broyja7lixmv

ローカルPCで作成したOfficeアプリ(Excel）をBOXに保存したいのですが、【アカウントが無効化されました。】と表示されました。これはどうしたら出来る様になるのでしょうか。

How to gain access to Box.com trust Center?How do i identify our account manager?   Thank you for yoru help

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.