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Hello, im using Box peronal (free) account and i want to upgrate to a Box Business account. However when filling all data i get a reacuring notification:An error occurred while processing your request.We were unable to process your request. Please ensure all fields are filled in correctly and try again, or visit support.box.com for further assistance.Please help how i can upgrade my account

When can we expect a Workday integration with Box for content and esignature?

Please cancel whatever I signed up for (I’m crying)  

Have cleared the trash, logged out & back in. Cache clearing would be done by an administrator at Box with maybe a batch file. 

new user testing this service. When I import a folder with a mix of folders and files (255 in total, 100.9 MB) most of the folders that have just a few files are empty upon import and most of the files do not import at all. What am I missing?

I installed box drive 2.27.242 on windows 11 pro 21H2 (build: 22000.978) In the login prompt, I saw no error, then it disappered.  I cannot see box folder in windows explorer.  Box Indicatator at bottom menu bar says " not login" Unistall box, the reinstall it did not help. In the task manager, two box app (blue and grey) and Box.Desktop.UpdateService. How can I fix this?

After clicking "Login" on Box Drive, nothing happens. It does not complete the login.Manually opening `boxauth://` shows a protocol error: "No app associated with this protocol".I already tried:- Reinstalling Box Drive- Deleting AppData\Local\Box- Changing browsers (Chrome/Edge)- Clearing boxauth registryStill stuck in the login loop.Attached: logs and screenshots. Please advise how to restore `boxauth://` or resolve the login flow. 

Dear Sir/Madame, With the new version of Box (version 2.49.249), we are unable to use the quick search feature that we previously used on the desktop. When we use the search tool, a loading (waiting) screen appears, but no results are displayed. The figure below shows the waiting screen that appears when we try to search the documents. This issue does not occur for colleagues who are still using the previous version. However, users who have updated to Box desktop version 2.49.249 are unable to use the document search functionality on the desktop application.How can we resolve this issue for users who are on version 2.49.249? Is there any way to download previous versions? Could anyone please assist us with this problem?

Hello, My colleague is trying to sign up box.com, but he is not receiving verification email. he’s done all of the trouble shooting guide. It seems like he is on the box.com suppresion list. Could you remove his address from the list? his email address is as follows <removed personal information>

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role.

Hello, I have a user that is not receiving the confirmation email. I have checked our spam logs and confirmed that the email is not being flagged as spam or held by our email client. Please help us resolve this issue. Thank you,Caleb 

I have an enterprise plus account, with unlimited storage and 15gb file upload limit. I want to share a folder with someone outside my organization so that they can send me large files, well beyond a 10 gb upload limit. I made the shared folder when my account was mistakenly limited to 10gb, after fixing that for myself, my collaborators still are faced with a 10gb upload limit. Does anyone have any detailed info about the relationships between my account upload limits, the folders I make and share, and people outside my organization who are creating box accounts just to send me large files on this shared folder?  Thanks,Jon

Hi, I installed Box Drive today as the Box Sync will be obsoleted this year. Then I found this issue. This is my environment setup: Box Drive is installed in my host machine. The working folder is Available Offline. The Rockwell programming software Logix Designer is installed in a VMware virtual machine. I can access to my working folder on the host machine from Shared Folder in the virtual machine. The file on Box cloud had four backup versions which were saved in Feb 18. Please refer to the attached image.png.What I did today, I opened that file, modified some logic, and saved it. Then I found all four backups are gone and the two backups are created today! I also noted that the URL of the file is changed. Then I found the file in the Trash. I did not delete it manually. Either Logix Designer did it or Box Drive did it. But this issue never happened on Box Sync. I have used Box Sync for more than ten years. This issue never happened.

We have installed and are currently using Box for Salesforce in our Salesforce environment.We are now considering adding new functionality in Salesforce to integrate more closely with Box. Specifically, we are planning to develop a feature that automatically grants permissions to the corresponding folder in Box when a user is granted record-level access in Salesforce.Under the standard specifications of Box for Salesforce, permissions on the Box side are granted when the relevant user accesses the corresponding record in Salesforce. However, we would like to enable users to search and access content in Box without requiring them to first access the related record in Salesforce.To achieve this, we are considering using the box.Toolkit included in Box for Salesforce.Before proceeding, we would like to confirm the following technical constraints and specifications regarding the use of box.Toolkit: Is it correct to understand that API calls made via box.Toolkit are not counted toward the B

Hi there, For the last few months, we’ve been having issues with Box Tools integration with Chrome and Edge when using through Workbooks. If we try to open any document inside Workbooks, from Box we get a pop up (snip below) asking us to allow Box Tools to connect. I have checked and this is still switched the allow.  Has anyone got any ideas how to get Box working within Workbooks again?

Hello Box Community,I found several similar questions on the community, but none seemed to match our exact situation (specifically regarding the deletion and recreation of the Google account). Therefore, I am posting this new question.We are facing a login issue with a user in our organization, and we use Google Workspace.Here is the summary of the problem: A user previously logged into Box using their Google account. This original Google account was deleted. Later, a new Google account was created using the exact same email address. When the user now tries to log in to Box with this new Google account, they receive an error. The error message shown in Japanese is: 「BOXアカウント<mail address>はすでに別のGoogleアカウントに関連づけられています。<mail address>にログインして、この関連付けを解除してから続行してください。」 This translates roughly to: "The Box account <mail address> is already linked to another Google account. Log in to <mail address> and remove the association to continue." The core problem is tha

I am trying to create a workflow for User Access Requests. I created a form for submission and have a workflow that triggers upon the submission of the form. I am using the doc gen template to capture the information submitted by end user. I want to route the form for approvals/signature before processing. However, the pdf form generated has tags and raw info that I don’t want to present to end user. How can I only display the user info and access requested on the generated pdf instead of all the tags. 

Good morning - I would like to get in touch with technical support,  the Box Product Support team, or anyone similar who can resolve technical questions. My goal is to merge my former university account with my current personal account in order to retrieve files. I would be willing to get an appropriate service to get the right set of files. Would someone be able to connect me with the right team?

I received a notice that I had been charged for the next month of service, but I had intended to cancel service. Is it possible to cancel now, and receive a refund for the service? I have not used it for over a week 

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

I accidentally delete my active users can you assist me to recover them.<removed personal information><removed personal information><removed personal information>

I recently deleted a folder with a lot of files and folders. I downloaded them all as a zip folder beforehand so I thought it was okay to delete them but now it says my zip folder is invalid so I need help restoring everything I deleted.Please help.

I created off of the join link provided by my group. Multiple users got access to the files but a couple of us didnt. Why? Is there a way to resolve this or get invited in? 

Hi,  I have two seats available under my plan, and am trying to add two colleagues to these seats. However, when I add them, I am only given the option to purchase two additional seats. I don’t need to purchase more seats, just assign users to empty ones. How can this be resolved without unnecessary extra charges to my account?

弊社メンバーのアカウントが何かしらのステータス異常が発生してログインできなくなっているのでロック解除対応お願いします。<removed personal information> One of our members' accounts has experienced some sort of status abnormality and is now unable to log in, so please unlock it.