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Dear BOX, My current credit card was expired, but I cannot add new credit card. What can I do? Please support

Which Box plan allows users to view or track expired files or documents?

  以下の表示が出ました。 アカウント確認メールの再送信をお願いします。   このメール確認リンクは有効期限が切れています クリックしたメール確認用のリンクは有効期限が切れています。 申し訳ありませんが、アカウント管理者に問い合わせ、アクセスしようとしているアカウントの確認メールの再送信を依頼してください。

Dear Helpful members,I have a question regarding users and groups.Initially, I registered the domain name “A.” Later, I needed to change the domain name to “B,” so I deleted domain “A” and registered domain “B.” Currently, only domain “B” is used for managed users, and I understand that any other domain should be treated as an external user domain. However, domain “A” does not appear as an external user domain.Could you advise me on how to resolve this issue?Thank you for your assistance.Best regards, Ken

How do I recover deleted folder?  

Hi, I would like to change the box drive default installation location from  /Library/CloudStorage/Box-Box to  /Users/MY_USERNAME/Box   How can I accomplish this?  Thank you. 

I am a frequent user of Box for viewing recorded training sessions. Since the recent video player update, the "Fit to Screen" / "Aspect Ratio" is not functioning correctly. The video remains letterboxed/small and does not utilize the full browser real estate. Steps to Reproduce: Open any recorded .mp4 video in Box web preview. Click "Fit to Screen" (bottom right corner)    Observe that the video player does not scale to fit the viewport. Current fit-to-screen Full screen:​ (Observe that the video player does not scale to fit the viewport)Expected Result:  The video player should intelligently scale to fill the available screen space without cutting off content.  Expected fit-to-screen Full screen :​​ 

Got a real screwball of a question and im hoping someone can assist as any leads to Box’s support have gone cold. I work for an MSP managing a client, who had an out-of-band box account, which- in an unfortunate series of events, had their aforenoted account seized in a security incident. Now it appears we cannot change the password as the primary email has been changed. Is there anything that can be done about this?

Will BOX lock a user if user enters wrong password multiple times during log in?This is a security requirement from a client of ours that we are sharing BOX with.

I uploaded a file, the file name had an existing file with same name already in the same folder I’m uploading to.Once the new file uploaded, the original file (with same name) disappeared. 

It says that I need to submit a support ticket to recover my account, but could you please tell me how to do that?

The goal is to integrate Microsoft Information Protection(MIP) with Box, so that Box can read the MIP labels applied to a file and apply the corresponding Box Classification.Under Classification Settings tab, when I:click on Enable Integration in Microsoft Integration Protection section grant these permissions:  and enter my tenant ID here, I get below error:  

When I decided to subscribe, it did not show me any options and automatically started a yearly plan. I was only willing to make a monthly payment. How can I switch?

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Hi,  I have two seats available under my plan, and am trying to add two colleagues to these seats. However, when I add them, I am only given the option to purchase two additional seats. I don’t need to purchase more seats, just assign users to empty ones. How can this be resolved without unnecessary extra charges to my account?

Hi,I am facing a challenge using Box Automate/Relay:I have a main folder with about 200 subfolders. Documents are regularly uploaded into these subfolders by various users.My goal is to automate the following process:Whenever a new document is added to any of the subfolders, it should automatically be moved (and renamed, according to a pattern) into a single central folder.So far, I have found that Box Automate and Relay only seem to trigger workflows on top-level folders, not their subfolders.Is it possible to monitor or trigger automation for subfolders with Box Automate, maybe by using loops or a workaround? Any help or experiences would be greatly appreciated!Thanks,Yasemin

Hi Team,I have requirement for generating the  USER_AUTHENTICATE_OAUTH2_ACCESS_TOKEN_CREATE event. I tried with configuring the OAuth 2.0 and getting Client ID, Secret. Tried every bit possibilities but no luck so far. Note : I have this Box Enterprise Trial account.  

This tray icon is messing with the display switching on my laptop, but I can't find an option to remove  (NOT HIDE) the icon/app from the tray entirely. Using the tray icon options in settings togglesspecifically *only* Box to hidden or unbidden; the other apps' options for tray icons toggle between unhidden or disabled. Does anyone else have this issue?

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Hello, We currently have 3 paid managed user accounts in Box.One of our managed users has left the company, and we need to transfer all folders and contents from that user to a new employee. However, the new employee is currently an external user, so the account does not have enough storage capacity to receive all the transferred files and folders.At the moment, we cannot complete the content transfer unless the new employee is converted to a managed user. However, adding the new employee as a managed user would temporarily increase the total number of managed users to 4, while we are currently paying for only 3 managed user accounts.Since the content transfer has not yet been completed, we are also unable to delete the former employee’s managed user account.Please advise on the best way to proceed in this situation. Thank you.Elin

I remember that some files were saved in Box, but now I can’t find them.I would like to know:1. Who deleted the files2. Whether the deleted files can be restoredCould you please let me know how to check the deletion history and restore the files?I am not a Box admin, but I would like to know whether an admin can check who deleted the files and restore them. I am not currently an admin, but would it be possible to request co-admin access from the administrator?If so, could you please advise how I should contact the admin or submit the request?

I have an auto-renewal per month with Box.com that a client wants me to use with them.  I’ve now learned that there will be random months where I won’t have to use it.  Can I suspend the account and re-activate it when I need to use it?

I am using Box API v10 via the Node SDK to query for Folders, specifically:client.folders.getFolderItems(parentId) // parentId is a folder name that exists (e.g. ‘QCG Test’) The value I am receiving from Box API does not match the Folder ID found in the URL of the folder when viewing My Account.For Example:My folder name is “QCG Test” with an Id (from Box URL) of: ********5204The value received when I query for this Folder ID from the API returns as: ********0532Note: The values above are edited to censor the full ID. The censored digits do not match as well.