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We have a user that has changed roles and has over 30K collaborations. What is the fastest way to remove access files and folders they should no longer be able to access without removing all collaborations?

Bonjour .Jusqu’à présent, je faisais une sauvegarde de sauvegarde avec l’outil Synology DRIVE.Avec la nouvelle version de box, mon synology drive ne voit plus le dossier “BOX”.Le support Synology m’indique de créer un dossier, par exemple BOX dans mes documents ou n’importe où sur le disque dur .Or quand je vais dans préférences dans box, la seule option pour la destination est le nom de mon mac soit “Macinthosh HD” …Quelqu’un peut il m’aider s’il vous plait ?

Forced by Box to migrate to Box Drive from Box Sync, i can’t find a way to define where my box folder is, i need this to be on an external drive where i have plenty of space available, just like i have it with BoxSync. I have 2 workstations that i need to do this, one on windows and another on OsX. please help.

En el enlace de los videos para escucharlos en español, no funciona, ¿Que puedo hacer para escucharlos en español? me dice que el enlace esta eliminado o no disponible y que contacte con el servicio de soporte de box

Ich soll bei der Anmeldung einen Code eingeben, erhalte aber keine Mail.

 Hi,I am currently on an Enterprise trial subscription as an administrator.However, I encountered a 'Storage limitation' notification while uploading data (as shown in the screenshot below).Shouldn't this plan offer unlimited storage? 

Hello. I have been using the free box account and recently accepted an invite from my organization’s admin to Box Enterprise. I see all of my folders I had in my free account and even see the note on the side that says how many files are in the folder, but when I click on the folder I don’t see any files. Where did everything go???? Help please!

Please can anyone tell me what is the meaning of this “There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.” Trying to open a new Box account separate from current one and got this message...

Hope you are doing well.Could you please help review and authorize the following internal Box Custom App at your earliest convenience? The authorization request was submitted on Sep 6, 2026 and is currently in "Pending Authorization" status.Here are the key application details for your lookup:Application Name: MQE-DataHub-AutoSync Client ID: n3rqqz6hhrk4vthshv8eihq6xicd8iwp Authentication Method: Server Authentication (JWT) Requested Access Level: App + Enterprise Access Submission Date: September 6, 2026Business Purpose & Use Case: This custom integration is developed for the MQE (Manufacturing Quality Engineering) data platform. It runs an automated 7×24H scheduled backend pipeline to securely fetch factory inspection datasets (FAI / SPC reports) from designated Box shared folders and ingest them into our internal Apple Cloud Infrastructure (ACI) PostgreSQL database for automated quality metrics and Cpk tracking.All data handling strictly complies with Apple InfoSec guidelines an

I've been stuck in the old file system on windows since June and cannot contact support, I generate the logs but there is no option for me to contact with support. Any guidance would be ideal

ここでは主にBox AI for Hubs、AI Home、MCP連携に関してよくいただく質問と回答をご紹介します。 Box AIの基本機能に関するFAQはこちら、その他Box AI全般に関するFAQはこちらをご参照ください。目次AI HomeとBox Agent Box AI Home を使いたいのですが、AIのボタンをクリックしても Box AI Home と書かれていません。Box AI Home という表示はなくても Box AI Home を利用していると理解してよいのでしょうか。 AIチャットの画面に自動的に Box Agent というラベルのようなものが画面下に表示されるのですが、これはBox Agentを使っているということなのでしょうか？Box AI Home 上で Box Agent のON/OFFを切り替える方法があれば教えてください。 AI Homeの導入を検討しています。参照可能なフォルダ（資料）すべてから回答を作成するのではなく、フォルダを指定して回答を生成させることは可能でしょうか？その場合、どのようなプロンプトを記載する必要がありますか？ MCPを介した他のAIツールとの連携、使い分け MPCサーバーの役割を教えてください CopilotとBoxをMCP接続して利用するためのマニュアルはありますか？ Box MCPでClaudeと連携しています。セキュリティの観点で、Box内に置いている一部のファイルをAIに参照させたくないのですが、制御できますか？ AI HomeとBox AgentBox AI Home を使いたいのですが、AIのボタンをクリックしても Box AI Home と書かれていません。Box AI Homeは、Boxウェブの左側ナビゲーションから開く全画面のAIワークスペースを指します。 AI Homeという名称はUI上で明記されていません。以下の画面と同様にアクセスできていましたら、AI Homeを利用できていることになります。Box AIの使用 AIチャットの画面に自動的に Box Agent というラベルのようなものが画面下に表示されるのですが、これはBox Agentを使っているということなのでしょうか？Box AI Home 上で Box Agent のON/OFFを切り替える方法があれば教えてくだ

Hi Box Support Team,We are running into an issue while collecting data from one of our shared customers.For data collection, we use the below API As-User header to access the customer's Box data.GET https://api.box.com/2.0/folders/{folder_id}/itemsWe have a customer where the authorization was configured using a user with the Co-Admin role. However, when we use this authorized user to collect data from another user who has either the Co-Admin or Admin role, the API returns a 403 Forbidden response.We would like to understand whether this is a known limitation of Box's As-User functionality or permissions model.Specifically:Can a user with the Co-Admin role, who has authorized our application, use the As-User header to access data belonging to another Co-Admin or Admin user? If this is not supported, is there any recommended approach to collect this data without changing the authorizing user's role to Admin? Are there any additional permissions, scopes, or configuration settings that wo

I consistently have this same issue with box. Could you please remove this email from your suppression list. She is not receiving the confirmation email needed to make an account: <personal information-redacted>

Request for Box Support/Engineering attention: inconsistent file-operation behaviorI’m doing a structured archival migration into Box and have encountered inconsistent behavior with file operations that is making it impossible to safely verify transfers.I’ve experienced: Upload operations failing unexpectedly. An upload endpoint returning an error indicating that the requested function was unavailable. Move operations appearing to fail without reliable confirmation. Other uploads subsequently succeeding normally. This isn't simply a question about how to use Box. The problem is determining whether file operations are actually completing reliably and how to verify them without risking the original source files.Because this is an archive containing authoritative source material, I am retaining every original until each transfer can be independently verified.Could a Box employee or technical support representative please acknowledge this and advise whether there are any known issues

Hey Agentic Workflows Community! 👋 We're excited to announce Box Agent in Box Apps. Query the Box Agent directly from the Search Bar within an App What is Box Agent?Box Agent is a multi-step, autonomous reasoning agent built natively into the Box experience. Unlike a chatbot or a search bar, Box Agent handles complex, document-intensive work automatically so you don't have to. It is now available to use within any Box App.Here's what it can do: Analyze: Multi-document analysis that searches, reads, and reasons across large file sets to answer complex questions. Work natively in Box: No separate tools, no data movement, no new systems. Box Agent operates entirely within Box Apps. Deliver traceable answers: Get a structured response with direct links back to source documents, not just a list of files. Provide transparency: The agent provides full transparency into which files Box Agent is accessing and what it's doing. Maintain your security model: Operates within Box's enterpri

Could you please clarify how the Business plan works in terms of user licensing and account structure?For example, if we currently have 10 users on the Business plan and need to add another 10 users with Business Plus features, can both licence types be managed under the same company account, or would all users need to be on the same plan?

Attempt to open file sent result in error  “Oops there was an error.  Please try again later”  going on 4 days need file.

I click on invite link, it says Oops! We can't seem to find the page you're looking for. Don’t know where to submit support ticket. What do I do?

Upload Error message will not go away and blocks access to the lower right of my screen.   How can I get this maddening message to go away??  Previous responses have not been helpful.  What are the geniuses at BOX doing about this? 

I have uninstalled Box Sync, but I am still unable to install Box Drive. When trying to install the application I get this message:  

お客様とBOXにてファイルの授受を行っているのですが、一部お客様よりBOXにログインできないとご連絡いただいております。 ログインの際に 通常とは異なる画面が表示されております。 ※画面のコピーは添付しております。 対応方法をご存じでしたらご教示いただけないでしょうか。 なお画面発生までの流れとしては、以下の通りです。 対象お客様のBOX利用開始に伴い招待メールを送信→お客様にて招待メールのURLから登録情報設定→利用開始するため、BOXのログイン画面へアクセスしようとすると添付の画面が表示される 画面には「確認メールが送られています」と表示されていますが、お客様に確認すると最初の招待メール以外BOXのメールは届いていないとのことでした。

Can you disable 2FA so he can be able to log in and set up again? Thank you!

Recently I upgraded Box from free personal use to 3 users license. But after that, to search Folders or Archives is impossible, the tool doesn´t find my requests. I ve tried some filters, etc but nothing. I am clueless but without the search tool, the app is not  worthy for our organization.  

I need to change my email address because my email provider is shutting down. I couldn’t find a way to contact customer service directly. Looking forward to receiving advice/support.Thank you!

I have one user whom I have set up within BOX for an account. All my users should SSO through the system without issues and in the most part this is true.For one user however it routes him to a password field.I believe the issue is rooted in that he had previously set up an independent BOX account with the email. I have deleted the user once and currently remains deleted but when re-invited he still gets passed through to the Password entry field and not the SSO.As his original account was set up as a guest for a different site I don’t seem to have a way for me to now get the accounts to talk correctly