Skip to main content

Recently active topics

306
D
Daniela ArayaNew Participant
 End User Forum
"Asset path is too long" issue

Hey! Hope all is good, we’re encountering some issues uploading folders/files to box.We work with photoshop, our working files automatically generate a folder with the assets designed. We’ve been noticing that since using box some assets are not being generated and the issue seems to be related to the path (see image attached)After asking Ai about this issue, and it said: Because Box folders are mounted as network drives on Mac (under Locations in Finder), the full file path can become very long. macOS has limits on file path length, so when the combined folder and file names exceed that limit, the error appears. Do you know how to fix this?

242
W
P
PaulCORENew Participant
 Support Forum
Not Receiving Emails from BOX

Hello. We have a new BOX environment and we have setup one specific account on our AD environment to manage it. This account has an E3 licence on it and I can send emails to it without issue. When I go to enterprise settings and try to setup MFA, I am not getting any emails to the account. I have used the “test email” function as well but still not getting emails. Looking through out logs on office 365 it would appear that these emails are not being sent by box themselves. Obviously we need them to setup MFA and managed domains etc.There are no spam filters etc in play here. Thanks a million Paul.

20
P
た
たなかNew Participant
 Support Forum
通知メールが届かない

先日メールサーバーでDNSの設定を誤ってしまい、BOXの通知メールがバウンスしてしまいました。おそらく抑制リストに登録されてしまったと思われるのですが、個人の無料版でアカウントを使用している為、抑制リストがありません。現状のアドレスのまま、通知メールが届くようにするにはどうしたらいいでしょうか。 ※メールサーバーでDNSの設定は約７週間前に設定を正常に戻しています。

50
た
C
community-managerKnown Participant
 Support Forum
Unable to add user

"Email already used in a Box account but not associate with an enterprise"   Unable to add user

233
P
K
KennedyNew Participant
 Support Forum
Multiple editing to all files in the environment

Do you allow multiple people to edit word, excel files? If so what is the process? Is there a Box support number or chat? 

40
K
D
Daniela ArayaNew Participant
 Support Forum
Box Upload Error

Hey team, me again, some peers have been presented with this warning when working on some PSD files: Sometimes, when clicking “All Errors” and retrying the upload it works, but some peers are saying that, this warning pops up while working on a PSD files, and in every change they make on the file, the warning pops up again and kind of “blocks” the PSD. 

81
Rona Box
B
boxBoxerNew Participant
 End User Forum
Accepted Enterprise invite but need to segregate my non-org existing files.

I just accepted Enterprise but need to segregate my non-org existing files. As I hit accept I noticed something about personal account. I need to keep the existing content separate from the org content.

91
Jey Bueno Box
C
ccho25New Participant
 Support Forum
Attempting to access box folder provided by Morgan Stanley

I am trying to access a folder I was invited to upload documents through the Morgan Stanley box extension but when I click on the link I get a message that “Oops! We can't seem to find the page you're looking for.”

161
Rona Box
M
ModullaNew Participant
 API
Business Objects to BOX Integration

Do any one has any experience connecting Business Objects to Box? We are trying to schedule the file transfer from Business Objects to Box and not able to make the successful connection.

20
M
D
darinNew Participant
 Support Forum
ITAR compliance

Hi I have just signed up for an enterprise plan and require assistance for verifying ITAR compliance.  Please assist.……..Darin

111
Rona Box
D
DuquesneUnivNew Participant
 Support Forum
User permissions when leaving company

If a user leaves your company and still has there mobile devices logged in, will they be able to delete files/folders still? How long does it take for their permissions to totally go away and mobile devices to be disabled after their email has been disabled?

111
Rona Box
R
rloera3New Participant
 Support Forum
Cannot install box drive on Windows 11 due to login loop

I recently upgraded to the paid version of Box.  I am trying to follow the instructions to install Box Drive and I understand that it should un-install Box Sync and install Box Drive.  When I click on the Box Drive install file it asks me to log into my Box account in my browser and I do so and then it goes into an endless loop of asking me to log in over and over again and Box Drive never seems to get installed.  How can I get help to get past this?

121
Rona Box
T
tk-kwNew Participant
 Support Forum
メールアドレスの変更ができない (I can't change my email address)

メールアドレスの変更ができないので困っています。会社のメールアドレスが変更となるため、新しいメールアドレスに変更したいのですが、以下を参照して試したのですがダメでした。管理者は自分自身です。https://support.box.com/hc/ja/articles/360043694114-Box%E3%81%A7%E8%87%AA%E5%88%86%E3%81%AE%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%82%92%E5%A4%89%E6%9B%B4%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84?input_string=%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%81%AE%E5%A4%89%E6%9B%B4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84 > ・ユーザーのメールアドレスを管理者が変更する方法→「プライマリメールアドレスを変更するには、box.comのアカウント設定に移動してください。」とツールチップで言われ変更できません。 アカウント設定のアカウントから「メールをリンク」しようとしたところ、以下のエラーが発生しました。> 未検証のドメインのメールアドレスを予備メールアドレスとして使用することはできません。使用するドメインの検証を管理者に依頼するか、Boxサポートの担当者にお問い合わせください。 ちなみに、新メールアドレスのユーザーは過去に新規で作成していました。こちらが存在するからエラーになるのかと思い新メールアドレスのアカウントを削除したのですが同じ結果でした。 さらに上記の新メールアドレスでindibvidualで再度アカウントを追加しようとすると、以下のエラーが出ます。↓要求の処理中にエラーが発生しました。リクエストを処理できませんでした。すべてのフィールドが正しく入力されていることを再確認し、もう一度実行してください。サポートが必要な場合は、support.bo [support.bo]x.comにアクセスしてください。↑メールアドレスの変更が難しい場合、せめて新メールアドレ

183
Rona Box
dzarazua Box
dzarazua BoxNew Participant
 Higher Education User Group
Upcoming Box community event: Transform University Advancement with Box

Hello Higher Education Box Users! Join me and ​@Dan Gould Box  for an upcoming Higher Education User Community roundtable focused on university advancement, scheduled for Tuesday, Sept. 16th at 1pm CST.Discover how universities modernize gifts agreement workflows with Box and AI. This roundtable walks through an end-to-end use case—from intake and templated generation to legal review, approvals, e-Signature, and compliant archival. Learn how advancement and academic stakeholders collaborate securely in one platform, reduce cycle time, strengthen governance, and improve donor and staff experience.This is a great opportunity to connect with your peers and Box experts in a live session. Signup here Thanks!-Daniel ZarazuaBox Customer Success Manager

90
dzarazua Box
S
sabirpwcNew Participant
 Support Forum
Box Support 

Box Support 

1813
K
P
PCG AdminNew Participant
 Admin Forum
Changing Admin Email

Hello - Our Box Admin is registered to a generic company email and we need to link it to an active user to not need to buy an additional seat. Could you please help us change the registered email that our account is linked to? Thanks. 

101
Pouncysilverkitten
C
community-managerKnown Participant
 SDKs and Tools
How to get the file's MIME type from box developer application using Box Java SDK ?

Hi all,I'm developing a java application to fetch box documents/files properties/Info. I'm able to get most of the file properties/Info except MIME type of the files. Is it possible to directly get the MIME type of a document/file using Box Java SDK ? Please suggest your suggestion. Thank you,Arpit

224
L
T
tgreenerithmNew Participant
 Support Forum
New user never received invite not being blocked please advise

Have a new user created her with my admin credentials but shes not receiving the invite email .. its not blocked in spam filter

20
T
C
cam.c2770New Participant
 Support Forum
Finding Folder after accepting invite

I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?

141
Rona Box
S
scastanedaNew Participant
 Support Forum
I have a sync bug and lost a file that I need access to

I have box setup on several computers and I recently opened it up on a computer that hasn’t synced in a while and it looks like it overrode my latest files with what it had from 7 weeks ago. So now, I’ve lost some important information.This seems like a really nasty bug to me and I need help restoring my files.

335
S
S
SergeNew Participant
 Support Forum
My company's account has lost access to the phone connected for 2FA

Hello,I'm part of the ONLYOFFICE team that develops the ONLYOFFICE Docs integration for Box (https://app.box.com/integrations/onlyoffice_personal/i). Unfortunately, we’ve ran into an issue that prevents us from signing in to our account. We have lost access to the phone number that had been used for two-factor authentication and the attempt to change it has failed: we used the correct account backup code to log in and change the 2FA number, but any subsequent login attempt somehow continues to require a code from the old phone number and the backup code no longer works.We have been unable to contact your support team since we have no way of signing in. I’ve also attempted to reach out to sales@box.com but never got an answer. Is there a chance that someone from the support team can help us with this?

20
S
K
kniyaDNew Participant
 Support Forum
Linking Jupyter Lab and Box for a student user

I’m attempting to connect my Box account to my Jupyter Lab. However, when prompted to enter my login credentials, the system informs me that the client ID is not found. I believe the issue lies in my university login, which I am using to access Box. Has anyone encountered this problem? If so, are there any workarounds available? 

142
T
Y
Y.FUKUDANew Participant
 Support Forum
Upload not possible, please try again

When I try to upload data to BOX, it freezes and I get an error message saying "Upload not possible, please try again" (several people are experiencing the same issue).I'm still unable to upload even when I try again on a different day. I'm in the same situation, how do I solve it?

152
Y
A
AceNew Participant
 Support Forum
ThreatLocker Interaction with Box Drive

Hello!We are experiencing multiple issues with ThreatLocker inhibiting or interrupting use of Box Drive. We are working with our MSP looking and trying to configure it to work correctly but have had no luck as of yet. Does anyone have experience in implementing or using ThreatLocker while also using Box Drive? Thank you in advance!

102
Rona Box
P
Paul from coreNew Participant
 Support Forum
BOX User Provisioning

Hello.We imported about 1000 users from our Azure environment however this was by error so all the users were deleted via cli tool.I created a group on AD with one user in it. The group itself synced however the user will not sync. I get the below error even though the user is not in our admin console under users and groups. I suspect that BOX is holding onto the user account in the backend but any idea how to resolve this so I can sync users again.Thanks a million.“Box returned an error response with the HTTP status code 409. This response indicates that a user or a group already exisits with the same name. This can be avoided by identifying and removing the conflicting user from Box via the Box administrative user interface, or removing the current user from the scope of provisioning either by removing their assignment to the Box application in Azure Active Directory or adding a scoping filter to exclude the user. This operation was retried 1 times. It will be retried again after thi

111
Rona Box

Badge winners

  • Intelligent Content Management Expert
    Tomofumihas earned the badge Intelligent Content Management Expert
  • Intelligent Content Management Expert
    Masatoshi Watanabehas earned the badge Intelligent Content Management Expert
  • Intelligent Content Management Expert
    tanekpatelhas earned the badge Intelligent Content Management Expert
  • Product expert
    Pawheelerhas earned the badge Product expert
  • Product expert
    Daiki-Shiinahas earned the badge Product expert
Show all badges

Didn't find what you were looking for?

Ask the Community
Terms & ConditionsCookie settings