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Hi, a collaborator is trying to change email notification settings to override the default settings, but he is getting an error message "sorry, there was a problem saving the settings for this folder." How can we allow him to make these changes?Thanks, NSL

I am getting this error: “Oops! We can't seem to find the page you're looking for” error. But I can see in the admin console that there are 892 files in this folder. How can I access it?

Dear Box Support Team,Every time I log in to my Box account, I am redirected to a payment information update screen, and I am unable to access any of my stored data.I am currently using a free account and would like to continue using Box under the free plan. I do not wish to enter any payment information.Could you please advise how I can bypass this screen and regain access to my files without upgrading to a paid plan?Thank you for your assistance.Best regards,

I am trying to register the following account,but I am receiving an error that says, "The user is registered with a different organization."Name: Nobutaka TajimaEmail Address: [removed by moderator] I could not find the same user even after searching by email address,so I am unsure why I cannot register this account.Could you please let me know the cause of the registration issue and how to resolve it?

boxアクセス→アカウントログイン成功→二段階認証でコードがわからない為ログインができません。二段階認証の解除をお願いできますでしょうか？補足：・対象者はログインができずフォーラムに投稿できない為、私が代理で投稿しています。 

Hello, I have lost the google authenticator, I access my account using one of the three codes I have (I keep the password), but since I am not a premium user, the administration console does not appear so I cannot cancel the 2FA, what can I do to remove the authentication? How do I contact Box to remove it?

How can I create a shortcut/alias in Box that links to another Box directory? When I use the "Create a New Bookmark" feature in Box, I get two different errors 1) When I try to enter a shared link URL (e.g., box.com/s/xyz_code) into the "URL" text field of the "Create New Bookmark" dialogue box, I receive a "There was an error while adding the bookmark" response 2) I am able to create a bookmark with the URL I would normally navigate to (e.g., ent.box.com/folder/xyz_code), but when I click that bookmark, it links to {https://mckinsey.ent.box.com/web_link/xyz_code} and I receive a "The requested page does not exist." I think this is basic functionality for Box. Am I doing something wrong or this missing? Thanks in advance for any help on this!

Thanks to ​ Kamil, and  ​@shurrey Box for yesterday’s overview and demo of Box MCP server.  Recording clipsFull recording hereOverview of MCP Server and Box MCP Server. Recording clip hereOpen Source MCP Server, and customer Q&A. Recording clip here Addressing Challenges of AI in Enterprise DataKamil opened by identifying a pain point for enterprises: the disconnect between AI tools and enterprise content. According to Kamil, this separation leads to underutilized data and inefficiencies. Recording clip here"AI tools are disconnected from enterprise content. Employees don't get full value when the AI tools and the data they have are not connected together."Furthermore, security risks abound when employees upload sensitive files to external AI platforms, exposing enterprises to potential data leaks, compliance violations, and governance pitfalls. Custom-built integrations, while a potential solution, pose another challenge as they are complicated, expensive, and difficult to sustain

I’m obviously not the first person to experience the search function not working.  I clearly have a file in my Box account with the word “budget” in the title. When I type “budget” in the search bar, nothing shows up. I’ve tried other search terms that should work and they don’t.  These files have been in my account for days and I haven't touched them and the search is still not working. They are spreadsheets and word docs, not PDFs.  Please help me fix this. The search is completely nonfunctional at this point. This is the main barrier preventing me from recommending Box to my entire team.   

Hello - I'm trying to add our accounting firm to a shared directory for an audit, but Box considers their email addresses (pattern is companyname.cpa) invalid.  I have been unable to add them to a share.  Is it possible to fix this?

Hi - i deleted a user earlier today who downloaded some files (also ealier today) how do i see what files they downloaded?

I updated a Python environment this afternoon and my code using boxsdk stopped passing validation. The environment claiming that “boxsdk is not present,” despite it being installed. I then noted the module version had jumped from 3.14.0 to 10.0.0. I reverted to 3.14.0 and the code again passed validation. Suspicious?

Upon attempting to access the shared file after locking it, I encountered an error message, despite being the file owner.

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Hi, I started copying a synced folder and subfolder when it failed. Now I’m trying to delete the folder and it wont allow me. I tried setting up another account and sharing as a collaborator which worked and the folder appeared on the other account so then I tried to change ownership to the other account and it wont allow that either. I think it believes it is still copying as I get a the message it is in use by another operation. Any ideas greatly appreciated. Pete

Invited to collaborate with box on business email. when I went to log in, I was blocked by MFA that was never set up. I cannot log in to submit a help ticket

I would like to cancel my subscription. Why is there no direct link to cancel??

Thanks to @andrew slate Paige Vermeer and Katy Parker, Data and content management expert, AI explorerand PIM System Administrator at Congo Brands, for yesterdays great demo and overview. Please find the recording and highlights below.  Recording clips of each section:Overview of AI and Box AI. Recording clip hereDemo of client onboarding with metadata extraction. Recording clip hereInterview with Katy Parker of Congo Brands with customer Q&A. Recording clip here  Insights on AI Adoption and ChallengesAndrew kicked off by sharing trends, challenges, and solutions that businesses can leverage to unlock AI’s potential. Recording clip here The Rapid Advancement of AIAndrew explained the ongoing evolution of AI, emphasizing its increased affordability, speed, and intelligence:"AI is only getting cheaper, faster, and smarter as many on the call know. Today, we have models from OpenAI, Anthropic, Google, Meta, and more that overperform on key benchmarks compared to models released just m

Unable to upgrade from Starter to Business PlanIt has been 4 days now and I’m still waiting to hear back from Sales and Billing. It does not let me do this online. And since I have to upgrade due to storage limitations in Starter plan, we are unable to edit any file on Box.I have called and emailed multiple times with no success, other than it will take 24 hours.Any help in getting this resolved would be helpful. Thanks.

We are planning to use Box Relay to move files across multiple departments. We have received requests from each department to be able to track the Relay. Could we possibly implement either of the following? (1) Share Box Relay among multiple users (2) Automatically save the tracking log (CSV) to a specific Box folder

I need to add a user that already has an individual account to be part of our enterprise account.  When I try to add that person as a user, it gives an error indicating that they already have an existing account and can’t be added and when I try to save the changes, it says I don’t have permission to add users.  I am the owner/admin of our account can add and remove other users that don’t have existing accounts.

A user raised a concern on being updated of the Box folder, where he doesn’t even try to open the folder. It happened twice in a day, which lead to safety concerns. Please help me find the details of the last update of the Box folder.

Hello! I’ve seen documentation stating that the Box Visualforce page is available on custom object, but it is only available on the account object. How should I proceed in order to make it available on custom objects or even objects like Opportunities or Contacts?

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software