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Por errores de carga me sale siempre al encender el ordenador el mismo mensaje de error en la carga de algunos archivos. Ya no necesito cargar esos archivos ¿Cómo puedo hacer desaparecer ese mensaje que además no desaparece aunque transcurra tiempo? Gracias por su atención.

Hello,I cannot log in to my Box account because I lost access to my 2-step verification and backup codes.I still have access to my registered email address.Could you please help me reset or disable 2FA for my account?Thank you.

I have no content on BOX so I am unable to download any assets. Has this happened to anyone else? Who should I contact for help? Thanks. 

since its a hellscape FPS venture to try and get DIRECTLY to actual support humans to give a short quick answer, I have to come to the community… I log into my account via a fairly new M3 chip macintosh and newest Firefox browser.Sadly am not using VPN on it yet.Doesnt matter, I can browse my own Box files.I finally find the one I want and click download, but get sent into an endless mind burning loop of Username, password, Username, password, Username, password, Username, password, and so on. I never restricted myself from downloading my own files.Something changed NOT ON MY END since the last time I logged in, that Box didnt send an auto Ai Generated email warning me to take care of as they changed something/anything. Has anyone else managed to get around the stupid endless looping of re-logging in just to download a file you already found after already logging in?

The latest Box Drive update just failed a few minutes ago. I was prompted to send the logs, which I did. I was told that the transmission was successful and was prompted to open a support case, but I can't see any information on how to do that.

After changing the settings Box, I can see the data on box.com, but the data has disappeared in Explorer. How can I see on Explorer ?

Hi, When trying to find some of the files I’ve uploaded into box online in the file explorer, I am unable to reach them as the file explorer either crashes or the computer shuts down. Currently I am working in windows 11. I did some of my own digging and turned on the enable long file path in the registry editor, as well as the group policy item as well. After doing both of these, BOX via file explorer still crashes or shut the computer down. I’m wondering what else I might be able to try without shortening folder file names, as we are dictated to strict file naming practices.

I have always been able to upload video files directly from my phone using the mobile BOX app and suddenly, I was unable to today. I have been able to directly upload from my phone for YEARS.The error message I got said “Cannot upload this file type” --- but that doesn’t make any sense because it’s an .MP4 file and Box definitely does accept/support this file type.File size was 238MB -- is there a file-size limit? I’ve uploaded this file-size successfully in the past.Is anyone running into this same issue? Can this be fixed so I can efficiently upload capture videos directly to BOX once again? Appreciate it!

Hi there! I’m an IBM employee and we use our “IBM Verify” service to authenticate our box login. I want to use the iPad app, but after I authenticate my workplace credentials with a passkey, it sends me back to an error message saying “oops we can’t find the page you’re looking for” without logging me in. This is rendering the app unusable for me :( would love any advice!

This seems to be a Tahoe-only issue and am hoping it’s a bug. Usually, i am able to move one folder (not downloaded, “Available online only”) from one place on box drive to another and it happens almost immediately. The contents remain available online only. On the computer that has Tahoe, if i initiate a move of a “Available online Only” folder to another “Available online only” Folder, it first downloads all the contents of that folder first, before moving. This is really detrimental to my workflow. Is anyone else running into this?

Hello, One of our users (not me) is experiencing this issueCannot open account settings, profile, help, basically can’t open anything, looks like account has been deactivated and broken at the same time, hence why it is me that is writing here and not the affected user. Tried different networks, computers, browsers and nothing works, issue is with account itself. Could you please assist? Or how do I raise a ticket?

Hi,We have been using Box Enterprise’s password-protected link sharing feature for many years now without any problem.In the last few weeks though, we’ve been running into problems where the password set doesn’t work later on when shared with clients.Has anything changed recently with this feature that could be causing issues? E.g. new security requirements or settings that could be disrupting our workflow? Thanks 

Upload Error message will not go away and blocks access to the lower right of my screen.   How can I get this maddening message to go away??  Previous responses have not been helpful.  What are the geniuses at BOX doing about this? 

The principal of the company where I work, asked me to create a business account here at BOx to manage some files with a client. I created the account, a folder, etc, but I can’t assign to him a seat as que already has an account here at box. How should I proceed? Does he has to delete his account in order to be a part of the business account I created?

There seems to be a missing folder (titles “Green”)--I’ve looked in the trash and it’s also not there, is there a way to recover folders? Thanks!!

I’ve encountered a problem today where when I share a Box download link with clients, the download button on the page doesn’t do anything for them. I’ve tested it myself and get the same problem. I have checked the settings for the link and it says anyone with the link can view and download, and I’ve been using Box for over a year and never had this problem before.Clicking the download button does nothing in Edge, and in Firefox a login popup appears saying the download is in progress, but the file doesn’t download.Can anyone tell me how to fix this problem, please?

We made the connection between our workplace ChatGPT and Box. However, when we query questions in ChatGPT, it is notifying end users - clients that have been invited as “viewer downloaders” to their own personal folders - that “their data has been downloaded”.Is their any way to stop this from happening every time we run a query?  

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

I've deleted files but my storage still says full. I've deleted the trash but that didn't help. Please advise.

I am an admin for the Box drive and have all rights/permissions. I am trying to delete a folder. There are no collaborations on it, I have all rights to it, but it still won’t let me delete. When I click the 3 dots and select “trash”, it says “something went wrong. Please try again.”. There is no explanation or anything. Can anyone help with this. I need this deleted asap. 

I use box on two different computers. Laptop and Desktop. The total size of the Box Sync folder is too big for either SSD. But I don’t need to sync all files to both computers. How can I choose to sync one folder on one computer but not the other? Example:/Box sync/Laptop_only//Box sync/Desktop_and_laptop//Box sync/Desktop_only/

I just learnt that the group permission setting of “Admins Only” does not include Co-admins or Group Admins. Given, it seems that you can only have one Admin per group, this should be changed to “Admin Only”. Also, there needs to be a permission setting between this and “Group Members”. If the group is company-wide, we don’t want all members being able to provide the entire organisation access to folders that were previously restricted.

I am suddenly getting a notice box saying I need to allow Box to access Box Tools when I try to open a document through Practice Panther.  I haven’t changed any settings as far as I know, and PP says it is a Box problem.  I tried the walkthrough the support tab showed, but it didn’t change.  Any ideas?

I want my Box folder to reside on an external hard drive since my internal isn’t anywhere near big enough to have everything offline. This thread says it’s possible:  This thread says it’s not. Both threads are 5 months old. What’s the answer?The instructions say creating a symbolic link is optional. Still true?   The instructions don’t confirm that you can delete the box folder on your internal drive after the external is sync’d.