Recently active topics

Hi Box team,I've built a server-side integration that pulls report files from Box folders into an internal TPM dashboard. The app is created and configured, but every token request is refused because the app has not been authorized for our enterprise. I can't clear this myself — it needs a co-admin action in the Admin Console.What I'm asking for1. Authorize this Custom App by Client ID in Admin Console → Apps → Custom Apps Manager → Add App:   - Client ID: 3hmb65ju4kleaytjogzilts6d6azr6tt   - App type: Custom App, Server Authentication (Client Credentials Grant)   - Access level: App Access Only (service account)   - Scopes needed: read-only — read files and folders. Please do not grant write scope.2. Confirm the Enterprise ID I'm using is correct: 1035202.3. Confirm our policy on shared links (see question below).

Hi, I’m request urgent assistance with recovering data that was maliciously deleted and purged from a shared enterprise folder.A collaborator recently removed and permanently purged critical business files. Because the items were manually purged, standard trash recovery from our end has not been successful. Could we be able to request a backend data restoration to yesterday? 

Having a really tough time troubleshooting an issue where ANY change to a Box hub throws “Failed to save hub.” when attempting to save. This just started happening 6 days ago and I can not find ANY information on this. At best AI and the articles mostly suggest to contact support if basic troubleshooting fails.  Problem is that I have no idea how to get in contact with Box’s actual support team from within the website. 

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Hi everyone, I guess this is how I get help?I used to work for a company, and I mustve been in a pinch on a project and used a personal CC to utilize a business box account. 180/year - all good. I got reimbursed by them last year.But since, I had to move on from that company. So the email I had with the company no longer exists - but when my annual payment lapsed it just came out of my CC again this year. So my problem is that I don’t have access to the email (it actually simply does not exist) to cancel and hopefully reimburse the charge. I imagine Box probably sent a reminder, but I obviously didn’t receive that either.Can someone help me? I probably had better support through that account as well, but I’m on the freebie now with my personal email for other file deliverables.

I accidentally accepted an invitation to join an Enterprise Account with a personal account that I use with many clients.  I need to revert back to a personal account and, instead, access the folder as an external user.  I don’t see anyway to do that myself.  Please fix this.  I am finding it very difficult to get support from Box.

boxの管理者権限を持った従業員が退職したため、別のユーザーへ管理者権限を移管したい。つきましては、管理者パスワードの再設定用リンクをお送りください。Account Number：<removed account information>現在の管理者のメールアドレス：<removed personal information>新たに管理者になるユーザーのメールアドレス：<removed personal information>

I can’t see any deleted files/folders in the trash folder. It seems to bypass the trash folder. Is it possible for the trash folder to keep files for 30 days before being completely deleted? 

STORAGE FULL, BUT IT ISN'T

Does anyone know if there is a way to allow folder uploads via a File Request?many thanks. :) 

Hi, I can't log in to box.com using my actual email. I see this message:"The box account <accountname> is already linked to another Google account. Log in to <accountname> and remove the association to continue."But I'm using this exact account, so I'm stuck in a loop!Thank you in advance!

Whenever I try to save app configuration in the app portal I get this error. Regardless of what I am changing.{"error":{"code":"Unexpected error"}}Any ideas?  

I no longer have access to an old email address that I used to create my Box account and do not remember my old password. Is there any way for me to access my old Box account to retrieve my files and move them to my new Box account?

There seems to have been an update and there is a confirmation window popping up every time I want to quickly copy a shared link on Box Drive.  Is there a way to disable this?  I have looked for an option to disable, but can’t find one.

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.

I would like to move multiple files with in a folder into one folder instead of one at a time. For instance, I have a folder titled Yellow and have a, b, c, d, files in it. I would like to move them all to the x file located in the same yellow folder. It is difficult moving a 20 files one by one to another file. Having to select it, press move or copy, then search the folder is very time consuming. It will be better to select them all and hit move copy once.  Thank you so much! Janice

This is disturbing as its for crucial content that was fine uploading. Doing some research there is mention that Box stopped supporting older codecs (or something like that). However I do not undersand why these files are audio only on all devices (Mac, iOS & Windows). What are my options to recover the video from these files? Thank you in advance.

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit ​​​Box Developers Consolewith browser request Box cfg RequestResponse Body 

For Box Relay, there is a Scheduled Event trigger which can be parametrized into days or weeks. But there is no way to specify the hour.  At what hour does any scheduled event run?  

​This issue is getting frustrating, it is the third time I experience this in the last 8 months and keep having to reset Box Drive, sign out, delete AppData folder, sign back in, to get some folders to respond when they randomly get this location not found error.I have 15+ years experience with network and systems administration (win, mac, linux), so if a Box support person is going to respond/reply, please don’t ask basic questions about the network, everything on my end is 100% working fine except this Box drive app on this folder (was, until again, I sign out, delete Box AppData folder, and sign back in), the web version navigates to the folder just fine when the File Explorer “cloud operation” shows the time-out..This post is being made so that it is at least documented, there has to be a root cause for this since I am not the only one experiencing it, and it did not just start. Having to sign out and back in and all that in order to get it working normally for an unknown amount of

I requested signatures on a document but can only see the log file with signatures in my account.  How do I retrieve the original document with completed signatures.  The help files are no help to find a solution to this.  Thanks

Hello, I have 2 hard drives on my PC. The C drive almost Full and the D drive which is empty.I want the BOX files changed location from C drive to D drive because I have not any free disk space in the C drive.Is It possible to do something like that?And if yes, how can I safely migrate my data they are almost 90GB.Thank you

My logs have been sent successfully and I need to create a support case.

I upgraded today and I saw the message, “files may not be available”.  Now they are not showing up.  Where did they go and when will they show up in my account?