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nickkriv7New Participant
 Support Forum
Box Sign down

Hello, I just joined Box on the free plan and need to send an e-signature to a client - I understand that I have 5 per month as part of my plan. However I am getting an error message now that says “Box Sign signature requests is temporarily unavailable for certain users.”My questions are:How often does this happen? When can I expect this issue to be resolved? What is the lowest subscription tier that I can upgrade to now to avoid this issue?Thanks in advance!

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Jey Bueno Box
Jey Bueno BoxCommunity Manager
 General
Box Community Weekly Digest: July 11, 2025

Here’s a roundup of the latest conversations, expert insights, and exciting announcements. This week, we’ve got a lot to unpack: from product updates and beta opportunities to standout member contributions and trending discussions you won’t want to miss.  🎖 Become an Intelligent Content Management Expert! 🎖 Streamline your deployment with advanced Box training Lead your organization into a new era of AI and automation Showcase your expertise with a LinkedIn badge Join an exclusive community of certified Box experts 📢 Don’t miss out—take the next step in your Box journey today.  Ransomware Activity Detection - Private Beta [Starting Soon!]We are looking for participants to join our Box Shield Ransomware Activity Detection private beta, giving your Box admins a sneak peak of our new detection model monitoring activity across your Box environment. Private beta opportunity: Box Drive External Drive support on macOSWe’re seeking 5-8 organizations to participate in a private beta to

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Jey Bueno Box
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jgibb-ukNew Participant
 Support Forum
Box Sign Text Input Stopping Completion

Hi, When using box sign, we’ve found as soon as we add a text input on a document when self signing, the sign and finish buttons vanish/are disabled. This wasn’t an issue previously - I’ve tried changing order, filling it in vs leaving blank, no difference. Has there been a change or something recently?Many thanks,Jonno

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Michael_ENew Participant
 Support Forum
Does Box support different password policies for user connecting via an IDP\SAML solution?

I have a mix of users connecting to Box via an IDP\SAML solution and with “native” Box credentials.  Is it possible to have mutiple “password policies”.  E.G., users connecting via an IDP\SAML solution like Okta would NOT be required to periodically reset their passwords (they would not actually be “entering” a Box username or password), while users logging in with Box usernames and passwords (not via IDP\SAML) would still be required to periodically change their passwords?

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Austin JohnsonNew Participant
 API
Error when trying to generate public/private key, or upload public ey

I’m trying to set up a new Platform App using JWT, but when I attempt to generate a public/private key, or upload my self-generated public key, I get an error about needing 2-factor on. My 2-factor is on. It then sends me to a dead-end page in Box outside of the Developer page.

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Nate HNew Participant
 Support Forum
Missing Files

I am missing multiple files, files that I have created and others that were shared via box. Need help to either restore or regain access to these as they are very sensitive.

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ericcordell
ericcordellNew Participant
 General
Context. Content. Signals. An adventure with Model Context Protocol

The AI knew just what to doWe’re living in the Wild West of AI. Where humans and machines are learning to work together in real time. At Bubo Defense, we’re exploring that frontier with agentic workflows that understand context, act with purpose, and keep the human in the loop.In this example, our man Ralph Johnson combines mxHERO, Box AI and Model Context Protocol (MCP) and Anthropic’s Claude experience to deliver a seamless sales handoff that feels more like a trusted companion than a cold restart. Ralph’s colleague Ava left the scene, but his agent had his back and allowed him to keep his customer happy. 🧠 Context-aware💬 Conversation-ready🤝 Always on⚙️ Executes with intent✨ The AI knew just what to do. Read the story. Try it yourself. https://medium.com/box-developer-blog/mcp-solution-sales-account-management-seamless-handoff-e1e8cfa3dafa Contact the humans, they are happy to help. - contact@bubodefense.com 

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Jey Bueno Box
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andriy boxNew Participant
 Admin Forum
Box Drive Public Beta is live! Support for ARM devices, better local storage management, File Explorer updates, and more are available — with more coming soon!

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

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Jey Bueno Box
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whodispudisNew Participant
 Support Forum
Cant access shared folder

Good Afternoon,I have set up an account with Box, and  I am unable to access shared folders. I am sent an invitation, and when I click to accept the invite via email, I am brought to my home page, but the folders are not available. I am told everyone else has been able to connect without any issues. I have tried multiple times as well as they have.  I am not given any error messages.

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federico3371New Participant
 General
Cannot create a second file to make it signed

Im ussing the free version. where it says I have 5 docs to request signature. I did it for the 1st one and it worked perfectly. Im trying to add the 2nd file and its asking me to change to a paid version. 

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asakaNew Participant
 Support Forum
can’t login as external collaborator

Hello!I was invited as an external collaborator and created a new account, but I received an "Invalid login information" message and could not log in.I tried deleting and recreating the account, but I was unable to create a new one.I was also unable to reactivate the first account I created.Could you please tell me how to log in to Box with the same email address?  

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akayyNew Participant
 API
Unable to retrieve user & enterprise events using Box API

I have a Box app with a valid Client ID and Client secret. The app is set to App + Enterprise Access. I also have “Manage Enterprise Properties” checked. I can receive a Bearer Token using the Client ID and Client secret. However, when I try to retrieve events using curlcurl -i -X GET "https://api.box.com/2.0/events" \ -H "authorization: Bearer <ACCESS_TOKEN>"I get thisHTTP/2 200 date: Fri, 11 Jul 2025 06:38:55 GMTcontent-type: application/jsonx-envoy-upstream-service-time: 70strict-transport-security: max-age=31536000box-request-id: 0ad50df19baed02f845ec8d10931bcb48via: 1.1 googlealt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000{"entries":[],"next_stream_position":30401049700682011,"chunk_size":0}% Why is my entries empty?

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akayyNew Participant
 API
Unable to retrieve user/enterprise events using Box API

I have a Box app with a valid Client ID and Client secret. The app is set to App + Enterprise Access. I also have “Manage Enterprise Properties” checked. I can receive a Bearer Token using the Client ID and Client secret. However, when I try to retrieve events using curlcurl -i -X GET "https://api.box.com/2.0/events" \ -H "authorization: Bearer <ACCESS_TOKEN>"I get thisHTTP/2 200 date: Fri, 11 Jul 2025 06:38:55 GMTcontent-type: application/jsonx-envoy-upstream-service-time: 70strict-transport-security: max-age=31536000box-request-id: 0ad50df19baed02f845ec8d10931bcb48via: 1.1 googlealt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000{"entries":[],"next_stream_position":30401049700682011,"chunk_size":0}% Why is my entries empty?

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RTANew Participant
 Support Forum
BOX Drive failure occurred

Since the other day, I have been experiencing a problem where I cannot open BOX Drive from Explorer, even though it is installed.I have uninstalled the software several times, but this has not solved the problem.Is there any way to solve this problem?

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MWUNew Participant
 Support Forum
After upgrading to Business account, I lost all the folders and files

After upgrading to a business account, I lost all of the folders and files. Please let me know where to find them back. Or Could you please let me know how long the data migration from your end will take?Thanks!

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NOZOMINew Participant
 Support Forum
BOX Drive stopped working

The BOX drive has suddenly stopped working since 02/Jun/2025.Other users can use it without any problems.The box drive is no longer available, but I can log in and view the contents of the files in my browser.I have uninstalled and reinstalled the BOX drive application and reset the Windows environment, but the BOX drive remains unopen.How can I make it work again?

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KerenNew Participant
 Support Forum
move to other authenticator app

The old Authenticator app is stopping very soon I do have a new app.But no solution for how to transfer it to new Authenticator app.All other I could simple transfer by scanning QR code. PLEASE ADVISE ASAP!!

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seplovichNew Participant
 Support Forum
Recover files from my previous paid account

Due to health reasons, I had no activity to my previous paid Box account and it got closed for lack of payment from my employer. I created a new account using the same email. The old account was closed within the year. How can I regain access to that account???

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DuskwatchNew Participant
 Support Forum
Invalid 2FA code

Hi support team,After I removed my original 2FA method (SMS), wanted to switch to APP/Email, both of the code I received show as invalid code in your system. And even the SMS method I was original use, turn out to be an invalid code. Might need some help to set up the 2FA for account security. Thanks.

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AnastasiaNNew Participant
 Support Forum
Unable to Upgrage my Plan

Dear Box,  I am trying to upgrade my plan to the Personal Pro, however, I cannot process the payment.  After I entered all information, I received an error that I need additional verifications.Please advise on how to proceed.  Thank you, Anastasia

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satrancNew Participant
 Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

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Jey Bueno Box
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CatHaberNew Participant
 Support Forum
Disable 2FA without logging in

I have a team member who needs to disable 2FA on their account, but cannot log in to do so because they do not have the necessary authenticator app on their professional devices. They are the only team member encountering 2FA. Can a ticket please be created to fix this issue? 

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hanihussainNew Participant
 Support Forum
Need the Box.2.43.205 .msi file because I can't uninstall box

im unable to uninstall Box or install a newer version. I tried doing the Clean uninstall, I went into the Regit and all the hidden files listed, but I can't uninstall from the Windows 11 console because it expects this installer: Box.2.43.205.msiI can't install a new version because it says the old version can't be uninstalled. The posted instructions online for the clean uninstall do not help at all. I have tried a couple of times, and it is just a loop. If I could find some way to just get this old installer so I could work again it would be great  

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dan.WMNew Participant
 Support Forum
account storage limit reached

I am trying to upload content to our account but am receiving an error message stating “account storage limit reached.” I have the Business Plus plan and should have unlimited storage. What is going on?

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jsmillarNew Participant
 Support Forum
Files not uploading

I tried to save a file that was over the size limit. It wouldn't upload. And all files I tried to save after that one will not upload either. I found the file that was too big in my files app and deleted it. The smaller files still won't upload. I tried re-saving a small file, but it won't upload.

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