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I am trying to add two users that have accounts and I’m not able to due that they both have personal accounts. What needs to be done to add them to the enterprise account that has been created. Thank you

I am trying to add a user that belongs to another enterprise and I’m unable to do so. Previous posts state to use a support link to verify the domain of the user and the support link didn’t work. Thank you for the assistance.

Elementary question.Cannot access the box folder to which the other party has invited mePlease let me know how to solve this problem.

I need to restrict access to a folder to a certain group of our employees and not allow the other employees access.  How do I do this? 

Thanks to ​@johnOHara  for yesterday’s demo of Box AI for retail.  You can find the poll on AI use cases for retail, Box AI demo, and customer Q&A here Poll on AI use casesTo gauge attendees' perspectives on AI's role in retail, ​@johnOHara launched an interactive poll. Participants were asked which applications of AI they believed would have the biggest impact, with options like personalized recommendations, supply chain optimization, and contract management. John emphasized the disruptive nature of AI, stating:"It’s crazy to think that all of this is potentially disruptive innovation created by artificial intelligence — something we didn’t even consider just a few years ago."  Managing Digital Assets​@johnOHara  began by addressing the challenges retailers face in managing digital assets—marketing collateral, campaign materials, and assets designed for omni-channel endpoints. He demonstrated how Box’s solutions simplify these processes, replacing outdated manual workflows with au

Some users in my organisation are locking files when editing them, this lock is being put on automatically, it is not something the users are doing manually. We are expecting multiple users to be able to edit the file(s) at the same time with co-authoring.Things are setup correctly for co-authoring for other users as this doesn’t happen with them but I can’t see any different in the setup.

I can open and edit files from box.com, but when I try to open them from BoxDrive Explorer, I get the message "Access Denied" and can't open the files. I've tried reinstalling and restarting multiple times, but it hasn't helped. What should I do?

hi guys, seriously need your help here. i can’t login to the portal (thankfully my android app can still work but i can’t do much with my phone). what happen was, i have been using box for more than 10 years and i’ve been using my email to login. however, 1 day, i forgot about this and chose to login with my google account. both method of login (using email and login with google) are using the same gmail account. i think there’s some issue here where the system can’t recognise it. 

I can’t see any info for my Sony accounts

Hey, My storage space is showing 15.9GB out of 10GB used. I’ve moved some videos out of Box and it should now be below 500MB but it seems to refuse to update the total file size. Additionally there is a folder on my Box folder that I have deleted from Box but it refuses to let itself be deleted from my computer (manual deletion does nothing, cmd deletion also does nothing). Anyone that can help me with these 2 issues?

Hi! I’m trying to get my email verified, but when I clicked on the link, it said the link expired even though I had just received the link in my inbox.

Hi. A company shared a Box folder with me several years ago so I could share docs with them. That email address is now defunct. That same company is now sharing another Box folder with me at my new email address, but Box defaults to my old defunct email address in the browser. It doesn’t give me the option of entering my new email address. However, it asks me to reset my password, and it will send the reset link to my new email address. I have gone thru the steps and successfully set a new password. However, when I try to log into Box with the new email address, it says the password is expired and my only option is to reset the password. So I’m stuck on this endless loop. Any ideas how to fix? Thanks.

Hi, Not even an hour after receiving a link to collaborate and confirming that I can access it, I am greeted by an error message that says they can’t find what I’m looking for when I attempt to find the folder. I have confirmed the email address was right. What’s going on? 

I upgraded and some of my files are gone. How can I get them back? I don't have a backup so I'm in big trouble.

I previously had a UABox account for the University of Alabama and transferred, so my Box account switched back to Box support instead of my University support. I need to be granted access to change my password, but it will not let me. I need Box to give my University access back to my account. Help is needed, please.

Our company just started using the Business Plus platform, and I am unable to upload any additional files. I am receiving the “Account Storage limit reached” error.

Hello, I have had Box on my MacBook Pro since January and everything was working perfectly until last week. Since then, I no longer have access to my Box files. They still appeared in Finder but I couldn't open them. I tried logging out, reconnecting, restarting, etc. but nothing worked! I finally completely deleted Box and reinstalled but I can't even log in anymore. This message is continuous! So I no longer have access to my Box account via my Mac which is very annoying... can you help me? I am currently on MacOS 26 but my problem was already present before the update. I speak French, so I apologize for any English mistakes ;) 

I know how to manually empty the cache folder.My question is if there is a way to prevent it from filling up over the limit set in registry, or it is just a known bug of the program? 

I would like specific instructions on the best process to share a file containing sensitive information with an outside partner.   Is it best (most secure) to invite them as a collaborator?   Can I require an external collaborator to use MFA to access our Box content?    Is it better to use a shared link, which is open to everyone one, but can be password protected and have an expiration date.   There is a lot of Box propaganda (blog posts) about encryption and it being a secure way to share files, but no specific - step-by-step instructions to share sensitive files using best practices.

How can I recover a file deleted by a team member who was new to box?  I am the admin. Can I recover the file, or do I need to submit a ticket to Box?

Hello,I’m facing an issue with my application that uses Client Credentials Grant. The app has already been authorized by the organization admin.I’m able to authenticate successfully using this request:curl --location 'https://api.box.com/oauth2/token' \ --header 'Content-Type: application/x-www-form-urlencoded' \ --data-urlencode 'grant_type=client_credentials' \ --data-urlencode 'client_id=<CLIENT_ID>' \ --data-urlencode 'client_secret=<CLIENT_SECRET>' \ --data-urlencode 'box_subject_type=enterprise' \ --data-urlencode 'box_subject_id=<ENTERPRISE_ID>'  With the token obtained, I can successfully call the metadata endpoint:curl --location 'https://api.box.com/2.0/files/<FILE_ID>' \ --header 'authorization: Bearer <TOKEN>'  This returns the file information correctly.However, when I try to download the file, I get a 403 error with code access_denied_insufficient_permissions: curl --location 'https://api.box.com/2.0/files/<FILE_ID>/content' \ --header

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

A colleague got a new phone and the Microsoft Authenticator app was reset. Their Box.com account was removed from the app, so they can’t sign in. When choosing the code option, it still asks for the Authenticator code. Can someone reset their Box.com account?

Hello,I need to set up a "Two-Factor Authentication Required," but I do not see the "Set-Up" button. Thank you. ~R

Hi there, I have a question: how can I reduce the seats?