間違えて消してしまったフォルダを復元しようとすると "このフォルダーツリーは現在削除中です。 復元は削除処理が完了してから実行できます。後でもう一度やり直してください。"というメッセージが出て復元できません。早く復元するにはどうすればよいか教えてください。(私は管理者ではありません)When I try to restore a folder that I accidentally deleted, I get the message "This folder tree is currently being deleted. The restore can be performed only after the deletion process is complete. Please try again later. " message and cannot be restored. Please tell me how to restore it quickly. (I'm not an admin)
Our company has 27 seats and would like to increase another 1 seat to make 28.Is it possible?
Hello, We have developed an application for Box, and many clients are using it. Currently, the owner account of the application is tied to an individual member’s email address. I would like to transfer the ownership to another account that uses our organization’s email address. Could you please let me know how I can do this? Best regards,
My BOX and Salesforce connection was working fine, and the connection was established between the BOX and Salesforce until last week. Starting this week, I am getting “Invalid Crypto Error” while Salesforce and BOX tries to connect.No, update is being made on the Private Key, and the Private Key is not expired as well, and no updates are being made on the BOX as well. All of sudden, the connection between BOX and Salesforce died on me. I tried to look for this issue in BOX and found this article which is not so helpful. My Private key is not encrypted to follow the encryption. I am using PKCS#8 PEM Format Private Key to connect it to BOX. Any suggestion or help on this issue will be really appreciated.Thank you!
we have the $15 business plan. I am the admin and I have MFA on my account. There doesn’t seem to be an option for my other collaborators to setup MFA on their accounts.Is this is a limitation of the subscription level? Or, is there somewhere that I have to enable it for them.
Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files. Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours. It has been five days since then but the situation has not be fixed. Also, adding more comment to the old post does not seem to get the support team's attention. Hence, I am reposting the issue here.
Hello everybody, I have to add myself to the plethora of people struggling with this problem for months now: my storage limit is 10 GB and I'm only using a small proportion of it. Box keeps telling me via the "counter" on the lower left side of the home-screen, I'm using 9,7 GB. Everytime I want to upload something, it says I need to upgrade my account to a programme with costs. I'll maybe consider this, but not before this problem with my free account is solved (it should be a matter of a click in the right box/resetting the counter - I've read in another help-thread that there's a code for that, so PLEASE run this on my account). Many thanks, Bernhard
I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Hello, Our company is undergoing an industry accreditation audit that requires our files be backed up in more than one place. We currently use Box as our only file storage. What is the best way to automatically back up our Box data on a schedule to another cloud provider (currently looking at Azure Blob storage but would consider an AWS option). In my search thus far, I don't see much information regarding getting information OUT of box for this purpose. Can someone help with ideas? Thanks in advance.
It’s ridiculous that this is STILL a thing. Can someone please please please run the silly script that corrects my storage limit? Thanks!
I’ve searched a lot, youtube, Box, and Zoom documentation, and the docs always point to an activation box but none show WHERE. I just want to have my recordings transferred to my box folder(s).
I’m attempting to synchronize a variety of folders between Box and my iPad. I use the iPad when at a job site, and may not have access to wifi. This works very well for some folders, but other folders show as continually “Downloading” and the Sync Activity shows “Saving Unsuccessful” for that folder. How can I troubleshoot, and ultimately resolve this problem?
A GEICO insurance adjuster had me try and upload some documents using Box, I created an account and tried to upload the one document to the shared folder and it says I don’t have enough storage space, which is incorrect because I only have one document. I need help getting this uploaded, it is time sensitive. Additionally, the lack of easy to use customer support is insane.
Hello,I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.I have also tried adding the email to the folder as an editor and then the hub with no luck.
Box drive does not sync with box, my files on laptop file folder do not sync with box. If I uninstall box, do I loose files on my box folder in the computer that did not sync to box
Hi, we have a team collaborating on a document. It's anticipated to go through many review rounds, so I'd like to mark comments as resolved for reference in the Activity tab as they are addressed (not delete them entirely). However, I'm not seeing an option. Can someone advise on how to do this?
Some of our users are not able to search for a new user. When you add the email, which has same domain as all the other users, there is a message at the bottom that states content being shared with external collaborators. Why this behavior? thanks
per https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins, I need an "admin password reset link." The admin on our account has left our organization; I am a co-admin, but need to be the main admin so I can disable that admin's access. I have the info needed (again, per the link above) to request the link, including the invoice number, date and amount, and check number. BUT: I don't see where I go to request the link. I just keep getting sent to this forum. What is my next step?
I have multiple customers reporting that they cannot access the BOX shared links that I send them. My links are public, accessible to everyone with the link. Experiation date 30 days, not yet expired. All of these links work for me just fine, even if I open it on a computer not logged into BOX. These companies are all large government contractors with high-security standards. They’re not going to adjust their settings for me, a lowly sub contractor.It appears something has changed with BOX that may be triggering their firewalls for the past month. Can this be resolved?
Is there a way for me to recover the deleted files if i upgrade my plan or is it too late?
It has long been an annoyance to me that new Box functionality and tools do not include standardised functions such as column sorting and filtering across all parts of the screens. Instead, they are currently selectively added (if requested/thought of by the developers), or added and displayed in a way that contradicts or is different to similar/same functionality elsewhere.
Do other Box co-admins/companies wish that Box would add new functionality to Box Pulse itself - search result sorting and filtering by time period - to cut throuigh all the 'old tat' for example?
Hello, I'm trying to connect to the BOX MCP server. I referred to the guide here. I couldnt get it working. How do I get the auth credentials?Is this endpoint correct? I'm trying to connect to my our Agent Platform targeted at enterprise deployments I wanted to try it with how we enabled shopify endpoints. Best,Arun
Please cancel my subscription
Windows 11; getting this message and sent the log files. What do you recommend?
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