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Some data that I used to store on Box got lost.I’m pretty sure it was there 1 year ago, but then I moved folders around and now the folders I copied from Box don’t have those files anymore.I’d need to get in contact to Box support and recover my files from ∼1 year ago.I’ll pay if needed, just help me recover my files!I can’t seem to find a way to contact Box support

I need to change my email address because my email provider is shutting down. I couldn’t find a way to contact customer service directly. Looking forward to receiving advice/support.Thank you!

I have one user whom I have set up within BOX for an account. All my users should SSO through the system without issues and in the most part this is true.For one user however it routes him to a password field.I believe the issue is rooted in that he had previously set up an independent BOX account with the email. I have deleted the user once and currently remains deleted but when re-invited he still gets passed through to the Password entry field and not the SSO.As his original account was set up as a guest for a different site I don’t seem to have a way for me to now get the accounts to talk correctly

🚨 Security finding affecting @BoxI identified an endpoint that exposes cryptographic keys (JWT private keys, JWT client_id and JWT client_secret) to a standard authenticated user. More importantly, the exposed keys are not merely static/configuration values — they appear to be functional and can be used to obtain valid access_token credentials for a account with email `AutomationUser_<REDACTED>@boxdevedition.com`.The report was recently closed on HackerOne as a duplicate of an Informative report.I believe the distinction is worth a second look: functional credential material capable of producing valid access tokens is significantly different from simply exposing non-sensitive configuration data.I have a reproducible PoC and additional technical details.DMs are open for the @Box security team.

Hi Team,I need to elevate the permissions in BOX from co-admin to admin. Could you please advise instructions? Thanks

It seems that Box may not be able to deliver SMS verification codes to mobile phones in China since last week. Several colleagues and I are experiencing the same issue.Our Box accounts are used to access folders shared by our client. Since we cannot receive the verification codes, we are unable to access those shared folders. All the files can’t be seen. Cannot access Box account due to SMS verification issue.Is it possible to switch the verification method from SMS to email or an authenticator app? Unfortunately, we cannot access the security settings page to make any changes.Any advice would be greatly appreciated. 

I shared the folder with the external user. When the user tried to log in, the Verification code cannot be received.  She can log in and access the folder previously, but now, the code cannot be delivered. Please help.

I have uninstalled Box Sync, but I am still unable to install Box Drive. When trying to install the application I get this message:  

I am receiving a "storage full" notification on my account, but my actual usage is well below the limit. I still have plenty of available space, but the system is not updating or allowing me to upload files.Could someone please help me resolve this issue or force-refresh my account storage status?

I have been invited to multiple shared folders but whenever I click “Accept Invite”, regardless of what the invite is, I am directed to one folder and cannot find any of my other folders. Even folders I previously had access to disappeared. I have checked with the owners that I have the correct permissions and the email is correct and I should still have access. Just wondering why I am unable to accept invites or able to see any other folder in my account when I know I have access and also why any invite I accept goes to the same, unrelated folder. 

Some months ago, we signed a contract on BoxSign. Looking for the record but I didn’t receive any email confirmations. The company we signed it with say the person in charge has left and they do not have the login credentials to get the copy. I have the document ID. Can Box Sign help? I have obviously created an account since then.

I have aliases on my computer that I have made from folders in Box that work just fine. However when I go to create an alias now, it turns into some kind of a word document.    

Another really interesting article from campaignlive.co.uk on how AI is driving measurable outcomes…M+C Saatchi Performance picked up silver for Performance Agency of the YearHeadlines:M&C Saatchi performance used AI to streamline repetitive tasks, reducing manual operations by more than 60%!This allowed their strategists to focus on higher value tasks focused on delivering business outcomes for their clients.The global team increased in size by 17%.We would love to know your thoughts and if you are measuring and attributing outcomes to the use of AI.

発生日: 2026-09-06■ 症状Box Drive の「ログイン」→ ブラウザで認証 → Box Drive のログイン画面に戻る、を繰り返す。Box Drive のログには毎回 pkce_verification_failed が記録される。POST https://api.box.com/oauth2/token→ {"error":"pkce_verification_failed","error_description":"PKCE verification has failed"}■ 追跡した認証フロー（ブラウザ履歴より）1. account.box.com/api/oauth2/authorizestate=<uuid>code_challenge=<43文字>code_challenge_method=S256client_id=86xa1h4ghg1wmworl48by1pysmv076ufredirect_uri=boxdrive://oauth2_redirect→ PKCE パラメータは正しく付与されている2. account.box.com/integrations/googleplus/ensureValidBrowser→ /integrations/googleplus/beginAuthorization→ accounts.google.com/o/oauth2/v2/auth （Googleアカウント連携で認証）3. account.box.com/integrations/googleplus/oauth2Redirectauthuser=0, hd=toggle.co.jp, prompt=none （ドメインは正しい）4. app.box.com/api/oauth2/authorize→ ★クエリパラメータが空。code_challenge が失われている5. boxdrive://oauth2_redirect?state=<uuid>&code=<code>→ state は保持されて戻る（＝認証自体は成功している）6. トークン交換で PKCE 検証に失敗■ 切り分け済み（すべて同一エラーで再現）・別のPCでも再現 → クライアント環境依存ではない・Box

Hello, I am missing a folder in The Box Account, I noticed this just about 4 weeks ago.  Can someone please assist me with restoring the missing folder?

With Anthropic having deployed watermark technology applied to responses from their LLMs, does this invisible green/red watermarking also apply to custom agent outputs in Box when we assign an Anthropic LLM to the agent?Example 1 -  we assign Opus 5 to a specialist workflow agent in Box AI Studio and this agent is selected by a user to query against a file. Will that response output include watermarking? Example 2 - we use the same agent as above but this time we trigger it to perform an action as part of a Box Automate flow. Will that response output include watermarking?This video (no affiliation) was useful to me to learn about AI watermarking.

Customers can now apply a Custom Extract Agent to a parent folder and automatically extract content across its nested subfolders, including existing files and new content as it’s added.We released a set of improvements to how Box Extract manages folder-level extraction, bringing greater flexibility, reliability, and control to Custom Extract Agents. These changes lay the groundwork for more scalable and conflict-free metadata extraction across your content in Box.Users can now apply Custom Extract Agents created in Box Extract to folders and subfolders to automatically extract structured data from both parent and subfolders at the same time, and apply that data as metadata in Box. Previously, Custom Extract Agents created in Box Extract can only be applied to parent folders to automate data extraction at scale. With this new feature, customers will be able to leverage Custom Extract Agents to automatically add metadata to existing files or new files added to a folder and its subfolders

The new Custom Extract Agent builder in Box Extract enables users to upload sample documents and build, configure, and test Custom Extract Agents for higher-quality extraction and accelerate time to value.We updated the Custom Extract Agent builder experience for end users within Box Extract, introducing the same agent building experience that was introduced as part of the AI-Generated Metadata Templates but without the ability to create a metadata template, providing a cleaner, more intuitive workflow for creating and testing Custom Extract Agents.End users can select from pre-created metadata templates and choose which fields their Custom Extract Agents should extract data toWhen selecting "Custom Extract Agent" from the "New" button, end users are displayed with the new Custom Extract Agent builder experience, which provides them with a split view that allows them to select an existing metadata template and configure AI instruction and prompts for more accurate extraction results. U

Is there a way to disable this new feature? I copy and share links all the time, its a big part of my company workflow, this feature is adding unnessesary steps and time for myself and team. Any help would be huge!!!   

I've been stuck in the old file system on windows since June and cannot contact support, I generate the logs but there is no option for me to contact with support. Any guidance would be ideal

I received an invite to an external account, but when I logon I am directed to another external account that I had been already been invited to and still need to access. How may I access the new external account?

We are trying to update our account owners primary email address but are getting an error message. 

Hello!When Content Insights identifies an authenticated collaborator’s action as “Downloaded,” which methods generate that event? Specifically, does the event occur when the collaborator : (1) previews the file, (2) opens it in Microsoft Word for the web using Office co-authoring, (3) opens it in desktop Word through Box Edit, (4) opens it through Box Drive, OR (5) manually selects Download? We need to distinguish browser-based co-authoring from actions that create a local copy for compliance purposes.Thanks in advance for the responses and insights!

Hello,I’m trying to add a freemium account that was signed up using our company email address into our company's business plus subscription. I have sent an invite which they have received and accepted, but they are not shown in the user portal under any of the sections. What do I do here, please?