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Hello, I was wondering if I am able to reactivate my school email BOX account after deactivating it a few weeks ago. When I try putting in my email after clicking the reactivation link, it says there's an error and I get this message: “There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at 1-877-729-4269 or billing@box.com.”  I appreciate any help in reactivating the account as I must use it for my school coursework. Thank you kindly. Warm regards,Adam Zilberman

No “new” key to upload

I am trying to upgrade to a paid account but got the following message. However, there is no place to submit a support ticket. Could someone from box reach out to me about next steps? Is this the normal process for paying for an account?There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.

For some reason I can’t access my University’s BOX account and when I try to reset the password it says the reset link was sent to an email that doesn’t exist. The university told me I need to talk to BOX. Please help.

I would like to send a notification to team members when a new item is added to a hub. Box team can this be added as a relay trigger? Does anyone have a work around?

I’ve seen this a few times in the forums - I have an account with an email that I can no longer access what so ever.The box tool reset my password and I have a lot of design work that is no longer accessible. Very important I can recover this.Please provide me someone to talk to so I can get access to my files please. I can show the files on my machine and describe in great detail what they are. 

I have accidentally deleted some folders and files while I am moving my files from Box to OneDrive, please help me in restoring them. Thanks in advance.

「お客さまのアカウントに問題が見つかりました 今後は、Boxアカウントのアドレス＊＊＊（gmail.com以外のメール）と同じGoogleアカウントのアドレスを使用する必要があります。」と出て、ログインできない。また、恐らく対象となっているgmail.comのアドレスにパスワードのリセットを要求してもメールが届かない。その直前のBOX以外での操作は、Googleアカウントが、本来のgmail.com以外のアカウントから、新規のgmail.comに統合するよう要求されて、googleアカウントの画面上では、メインのアカウントがgmail.comになっており、以前のメールはサブメール扱いになっている。

I am trying to retrieve a previous version of a file but receive a server error(Server Error: File versions could not be retrieved)The current version was corrupt and we lost important data

Box コミュニティ担当者様（または Box ブランド管理担当者様）突然のご連絡失礼いたします。株式会社コアコンセプト・テクノロジーの笠井と申します。この度、弊社が過去に手掛けた事例（実績紹介）において、Boxのロゴを使用させていただきたく、その許諾プロセスについて確認させてください。使用の概要：使用目的： 弊社サービスとBoxの連携実績、および導入事例の紹介のため。（パワーポイント及びPDF）掲載場所： 弊社コーポレートサイトの「導入事例ページ」および紹介資料内。遵守事項： 貴社が公開されているブランドガイドライン（アイソレーション、配色等）を遵守いたします。使用するロゴ：以下のURLで公開されているロゴを使用します。https://cloud.app.box.com/v/BoxCorporateLogo つきましては、上記のような用途でロゴを使用することに問題がないか、あるいは別途正式な申請フォーム等が必要かご教示いただけますでしょうか。お忙しいところ恐縮ですが、ご確認のほどよろしくお願い申し上げます。 

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

I run this command (numbers changed for amusement)box collaborations:create [removed by moderator] folder --user-id= [removed by moderator] --role=editor --notifyI get this error:user_already_collaborator - User is already a collaborator The user is a collaborator: viewer on the parent-folder 3 levels higher. I want them to be able to edit items in this lower level folder. In the UI, I can do this. In the box:cli, I cannot. The closest I came to working was AI suggesting I create a folder+user group for each folder/user combination and add that as a new collaborator for the lower folder. While this probably would work, I want to do this for hundreds of folders, and I don’t want to pollute my group list.I’ve tried --login instead of --user-id. I have tried --no-notify, and --notify. I have tried --can-see-path. I have tried everything the buggy AIs have suggested, all with no change.

Two things:An update to Box in the last 10 days or so has made downloading far less efficient than the previous setup where I was asked from my desktop what I wanted to do with the completed document. Now I have to go to box to download each file. Why was this done? Is there an option to use the previous setup? Second, my completed documents no longer have _signed at the end of my document names. Now when I download, they have identical names as the original unsigned drafts that I uploaded to Box for processing. Why was this removed?

I am a lawyer and a few folks at my firm started using Box a week or so ago on a trial to see if it would be a good for the firm. However, I was unable to sign up with my [removed by moderator] , so I used my [removed by moderator] . After looking into it further, I discovered that years ago a paralegal (no longer with the firm) setup a Box account with my [removed by moderator] , but under her name, in order to receive some [removed by moderator] securely. I was able to reset the password on that account, but could not change the name and therefore could not link it to my trial account. To try and fix this, I deleted that ( [removed by moderator] ) account. This did not fix the issue, so I am still stuck with my [removed by moderator] on the Box account linked to my firm, which is not a good solution.Any ideas how to resolve this?

Thanks to Genia Albre and ​@msyu Box for yesterday’s overview and demo of Box Notes, and feature preview. Please find recording clips here and summary below.Live polls on frequency of use and use cases for Box Notes. Recording clip here Live demo and customer dialog. Recording clip here Feature preview and customer feedback. Recording clip here Full recording is here   User Feedback: Standalone App and Accessibility RequestsThe roundtable started with live polls to gather user feedback on frequency of use and use cases.  Customers shared requests for a standalone desktop or mobile app version of Box Notes.  Ryan (User) reminisced about the older desktop version: “I remember the days when it was standalone, and it helped me to see it all day long. I think if it were just sitting in my taskbar as an icon, I’d use it more.” Other users echoed similar sentiments, comparing Box Notes to Apple Notes, OneNote, or Notion due to the accessibility of dedicated apps. Genia acknowledging the des

I would like to integrate box and Duo Security via SAML.I can’t find Duo as an IDP.Please help.  

I am working on a MacBook Air M1, 2020.  I have downloaded Box Drive for Mac before but about a month ago deleted the app as I wasn’t using it and wanted to free up space on my Mac (which there is plenty of storage available).  I now need to use Box for personal and work purposes.  I have a personal account.  I want to download and use Box Drive for Mac to gain easier access to files on my Mac.  I download the software from Box’s website, the installer starts, but gets stuck on the last step (I forge the name of the step) and cancels/states it cannot download the app (no reason is provided).  I do not have any “special” software that prevents me from downloading apps off the internet.  Please let me know why I cannot download this software app and what I need to do to rectify it. 

I have a business plan account and cannot create a support ticket.  I clicked on everything for a long time and I can only reach the support forum.   I tried everything I found on the support forum and still cannot connect to create a support ticket.  If anyone can please assist me. 

First, I know Box does not support Mac aliases or Windows shortcuts, but up until 2.24.x they left those files alone. Users were able to create and use aliases/shortcuts on their local devices. I use Mac aliases to organize groups of files located in a master directory. It's important to my workflow.   Since the last Box Drive update on my Mac OS (Box Drive 2.24.193) my Mac will not open original files using an alias if the original file is in my Box drive. An alias file can be successfully created on my Mac in my Box drive, but the sync process changes something about the file that makes it unusable. Aliases created in a directory outside of my Box drive work fine. The Box sync does something on the Mac to the alias file to make it unusable on the Mac.   Box support requested a screencast. The link is below where you can see the corruption take place. You’ll notice on the video that the alias is created correctly. Then the Box Drive syncs online. After the sync is completed something

I have set up unlimited storage for my co-admin on Business Plus account, but when he opens the settings, he faces the limitation of 1 tb. I have manually changed his storage to unlimited, then to 4 tb, but nothing changed, he still sees only 1 tb limitation. What should we do?

I am using a free account of Box, which provides me with 10 GB of storage. My account settings show that I have used 1.8 MB of that storage. However, when I try to add a file I get the error in the below screenshot. You can see in bottom right of the background that the file failed to upload because “Account storage limit reached”. How can I solve this issue? It’s severely interfering with a project I’m working on. 

Hi Support Team,I hope you are well.I wanted to check if Box supports retention or lifecycle policies that can be applied only to subfolders within a main folder.Our requirement is to keep the main parent folder permanently, as it is used by automations to create new subfolders. However, we would like all subfolders created inside this main folder to be automatically deleted after 30 days.Since these subfolders will be created dynamically by automation, we need a solution where the policy automatically applies to any new subfolder created under the main folder, without impacting the main folder itself.Could you please confirm if this is supported and, if yes, advise the best way to configure this?Please let me know if you need any additional information from our side.Thank you.

I tried to change my BOX account, but changing the email address didn't work and I accidentally deleted one account.I apologize for the inconvenience, but I would like to request restoration.Thank you in advance for your assistance.