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Admin and End User forums

Q&A, Conversation for Admin and End User specific topics

105 Topics
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MONOGrantNew Participant
asked in Admin Forum
Will removing excess data, versions improve performance?

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with many versions no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but we’re not reverting or looking at hundreds of versions of files that were presented 5 years ago. I’ve written a script to prune out old versions and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the file’s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, and remove the excess data no longer needed. Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigation and search. Is it better to

80
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1 day ago
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Lawrence HemingNew Participant
asked in End User Forum
I can see the file statistics but the downloaded csv report for that file statistics is headers only.

I can see the file statistics but the downloaded csv report for that file statistics contains only the headers: Date, User Name, User Email, Action, Affected, Details. There are no statistics displayed in the .csv file report that would show the activity on that file. I can see the statistics but when I download them as a report, it is blank.

91
Jey Bueno Box
1 day ago
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MicaelaNew Participant
asked in End User Forum
Help with Account access required yet no response from support team

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

51
Jey Bueno Box
2 days ago
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flesi BoxNew Participant
posted in Admin Forum
Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folder—typically stored on a local drive—can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

9743
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2 days ago
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KabinBMNew Participant
asked in Admin Forum
Use of Content Delivery Network (CDN) in Box

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.

131
Jey Bueno Box
11 days ago
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smiktaNew Participant
posted in End User Forum
i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

141
Jey Bueno Box
14 days ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: How to Maximize the Power of Box Forms with Relay Triggers?F.A.Q.

🚀 From form to action, let’s supercharge your workflows with Box Forms in Relay! 🚀  This seamlessly automates follow-on actions for form submissions. It allows you to kickstart processes immediately after a form is submitted, streamlining your operations.💥 With this amazing feature, you can: 🔴 Initiate workflows in Relay using the form submission trigger🔴 Utilize form inputs to dynamically name files and folders in Relay🔴 Map form field inputs to Box Doc Gen template tags to generate documents on the fly🔴 Use form fields to initiate Box Sign signature requests🔴 Apply metadata captured via forms to files and folders through automated workflows How can this improve your team's productivity? 🤔 💡 By automating follow-on actions for form submissions, Box Forms with Relay triggers eliminates repetitive tasks, reduces errors, and accelerates workflows, allowing your team to focus on higher-value work. With Box Forms and Relay, turning data into action has never been easier! 😎 Relat

260
Jey Bueno Box
15 days ago
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btempleNew Participant
asked in Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

293
Jey Bueno Box
15 days ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Mastering Box Relay – Building and Managing Workflows

Box Relay is a powerful tool that helps streamline business processes by automating workflows, but to get the most out of it, you need to understand how to effectively create, manage, and monitor your workflows. 💡 Below are some essential tips and best practices to make your experience smoother and more efficient: 1. Understanding Workflow Ownership and PermissionsOnly admins can grant access for creating workflows in Box Relay. Once granted, you can build workflows on folders you own, co-own, or can edit. However, remember that external collaborators do not have the permissions to create or manage workflows in your enterprise, which helps keep things secure. 2. Managing Workflow Activation & DeactivationYou have full control over workflows you've created. Once a workflow is built, you can activate or deactivate it as needed. But if you update a workflow (e.g., modifying outcomes), these changes will take effect immediately for all future executions, as long as the modified outcom

130
Jey Bueno Box
17 days ago
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Eeeek234New Participant
asked in End User Forum
new app update not working?

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening  elsewhere? Trying to decide whether to submit a ticket.

151
Jey Bueno Box
18 days ago
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LoganNew Participant
asked in Admin Forum
Confirmation email not going out

I added a new user and they aren”t getting the activation email. Have tried multiple times.

201
Jey Bueno Box
18 days ago
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Michael BlackNew Participant
asked in End User Forum
Blacked-Out Documents

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them.  What can I do to fix this problem?  Thanks for any suggestions! Mike

222
Jey Bueno Box
22 days ago
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DG InsightNew Participant
asked in Admin Forum
Manage User email address

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

321
Jey Bueno Box
24 days ago
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NSCFPDNew Participant
asked in Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

293
Jey Bueno Box
29 days ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips and Tricks: Enhancing Security with Additional Recipient Authentication in Box Sign

Box Sign offers an added layer of security by enabling senders to apply additional recipient authentication methods. We’ve updated the SMS authentication workflow in Box Sign to further enhance security. The new process requires signers to authenticate via SMS before they can access, fill out, and sign the document. This update aligns with industry standards and other authentication methods within Box Sign, such as Box account login and password authentication. 🔐 Below are the guides on how to apply authentication methods, including SMS, Box login, and password:  📲 SMS authentication: Box sends a text message to verify the recipient's identity. Add the email address of a recipient. Click the recipient's email address. Select SMS Authentication in the dropdown. Select a country code. For supported countries, visit Multi-Factor Authentication Set Up for your Account. Type the recipient's phone number.   👤 Box login (Enterprise Plus plan only): The recipient must log in to their Box ac

180
Jey Bueno Box
1 month ago
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eric1974New Participant
posted in Admin Forum
Upload Failures

Hi!  We’ve been having upload failures for the past 7+ days.   The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box.  I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.  Thanks for any ideas . . .

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1 month ago
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FukuzawaNew Participant
asked in End User Forum
How to remove pop-ups that appear on links

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

233
Jey Bueno Box
1 month ago
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YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

231
Jey Bueno Box
1 month ago
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Daniel49085New Participant
asked in End User Forum
Repairing PC

I am sending in my PC for repair. How do I stop syncing and remove the Box folders without losing the data.

61
Jey Bueno Box
1 month ago
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RSSNew Participant
asked in End User Forum
Cross-border transaction (Japan-UK)

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

252
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1 month ago
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sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

191
Jey Bueno Box
1 month ago
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Carlo50New Participant
asked in Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

2953
Jey Bueno Box
1 month ago
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vb90291New Participant
asked in End User Forum
File Count for Folder Contents

I am saving documents from ShareFile to Box.com. I need to double check that the migration is catching everything. To that end, I want to check the file count for every folder. I don’t see that option in Box. Very frustrating. Any tips appreciated.

251
Jey Bueno Box
1 month ago
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takamatsubuildNew Participant
asked in End User Forum
認証メールが届かない

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

443
Jey Bueno Box
1 month ago
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sobermeyer BoxNew Participant
asked in Admin Forum
Google groups in Box to automatically add users to folders?

Hi all!  Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible.  Has anyone accomplished this before? 

141
Jey Bueno Box
1 month ago

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