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Admin and End User forums

Q&A, Conversation for Admin and End User specific topics

203 Topics
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satrancNew Participant
asked in Admin Forum
Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

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toneNew Participant
asked in Admin Forum
Asking for the way to activate the plan I've purchased for 3 users

I`d appriciate it if you tell me how I can activate “Enterprise plan” for my collegues. I just payed for three users including mine, thinking let my two collegues who have free accounts use as well, but I have no idea to do it. It seems I have successed to get my account upgraded to the plan though.I know this is the very basic question but we all just started using BOX and are not used to it. Please tell me if this isn`t a proper way to asking this kind of question.

253
Jey Bueno Box
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msyu BoxNew Participant
posted in Admin Forum
Private beta opportunity: Box Drive External Drive support on macOS

The Desktop team at Box is excited to share a private beta opportunity to give Box Drive macOS users the ability to store the Box folder on an external drive, allowing users to work on large files or a large volume of files and folders without being limited by their machine’s local disk space. We’re looking for 5-8 organizations that would be willing to test and validate this capability across a wide set of workflows and external drives. If you’re interested in participating, please reach out box-drive-external-drive-beta@box.com to let us know. Check out our FAQs and comment below if you have any additional questions about the private beta program.

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longhaiNew Participant
asked in Admin Forum
Can't purchase a BOX business plan in JPY currency

i’ve switched for 2 credit cards, and still can not purchase a box business plan.could anyone please help me out with this issue?we’re a company located in Japan, but wished to purchase online with credit card, online.

395
Jey Bueno Box
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andriy boxNew Participant
posted in Admin Forum
Box Drive Public Beta is live! Support for ARM devices, better local storage management, File Explorer updates, and more are available — with more coming soon!

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

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Tile XLNew Participant
asked in Admin Forum
Cancel and Refund

Please cancel whatever I signed up for (I’m crying)  

14017
Jey Bueno Box
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billgoveNew Participant
asked in End User Forum
Need access to files, no payment method worked

THIS IS VERY FRUSTRATING! I must have access to my files, no payment method worked.

181
Jey Bueno Box
ogoehre
ogoehreNew Participant
asked in Admin Forum
Limiting Admin Access to certain data

We have about 10.000 user sin several regions in the world. We would like to limit admin/co-admin access not only to certain functions but to the data of of their region. EU Admin can only create reports for EU data.China admin can only create reports on China data.Is this possible in BOX?

234
ogoehre
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PhilSmithNew Participant
asked in Admin Forum
Incoming *.rpmsg

Enterprise standard edition, HIPAA compliant enviroment. Workflow is external Collaborators are emailing attachments to a folder however, outlook encrypted emails are coming in a *.rpmsg and we can not access the attachment. Seems odd that the email-to-folder workflow wouldn’t work for the most popular email client on the planet. What am I missing?

121
Jey Bueno Box
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PhilSmithNew Participant
asked in Admin Forum
PNGs in External Partner email attachments to incoming folder

We currently have standard enterprise licenses. When our external collaborators email an attachment into our incoming file folder. The system also includes the PNGs (like company logos) from the email when all we want is the attachment itself. It appears as though standard relay does not allow for file type filtering so I can’t send all *.png to trash or another folder.  There also isn’t a way to create a default filter for all users to minimize the clutter in the incoming folder. Any suggestions or insights would be welcome! Thank you in advance!

394
Pouncysilverkitten
kehrlich Box
kehrlich BoxNew Participant
posted in End User Forum
How to optimize vendor selection with AI

Hi all! I wanted to introduce an AI agent I created that’s been well-received by users so far. It’s built to review quotes or invoices from potential vendors, analyze them, and log the key details (price, item, total cost) in a table format to make it easy to compare across multiple vendors. The real value comes from its ability to recommend vendors based on whatever factors you prioritize — just specify those in your prompt! A few things of note that I wanted to share: I chose to use quotes / financial documents as the content since I was working alongside some procurement teams but this could easily be adjusted for resumes, applications, etc. This agent gets more powerful when you ask follow up questions. Ex: “Which vendor would be best for a more extravagant event?” OR “Who has the greatest capacity?” You control which criteria matter most; if budget is key, direct the agent accordingly. Always ask the agent to justify its choices. In my experience, this leads to solid explana

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kehrlich Box
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whayesNew Participant
asked in Admin Forum
Can't add Enterprise users that already exist (personal and another one from another Enterprise acct)

I have two users that I cannot add.Already existing user with an individual account using their company email address Another user that is part of another Enterprise account which also won’t let me add them to our Enterprise account

173
Jey Bueno Box
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DropNew Participant
asked in Admin Forum
I want to know how to do a trial in Japan.

We would like to try Enterprise.We are in Japan and are stuck with our billing system.We would like to try a quick free trial and continue using it if it does what we want to do.

121
Jey Bueno Box
JulioLopezBrito
JulioLopezBritoNew Participant
asked in End User Forum
Adding Notes to Hub

I’m trying to add a Box Note to a Hub but Box is telling me I don’t have permission to add it.I have Editor access to the root folder and folder where this note is stored.What might be the reason? 

415
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
What's the Maximum File Size You Can Upload to Box?

The answer varies depending on your account type. Whether you're a Pro user or a newcomer exploring Box’s services to find the right plan for you, it's important to understand the upload limits. Let’s break down the limits for each plan! Account Type File Size Free Individual 250 MB Personal Pro 5 GB Starter 2 GB Business 5 GB Business Plus 15 GB Enterprise (and Digital Suites) 50 GB Enterprise Plus 150 GB Enterprise Advanced 500GB ➡ For more details, please refer to our pricing comparison page. ⚙ To confirm the file size limit for your account:Log into Box. Click your account icon in the upper-right-hand corner. Select Account Settings from the menu that displays. Scroll down to the Account details and review your Max file size listed. Check out this article to Understand the Maximum File Size You Can Upload to Box and learn more. Related articles: Troubleshooting Uploads to Box Understanding Box Bandwidth Limits

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TheHeatherCutlerFoundationNew Participant
asked in End User Forum
Is There a Limit to Documents We Can Sign Per Month as a Nonprofit?

Hi there, We’re a registered nonprofit using Box Sign. We’ve recently noticed that the option to request signatures or sign documents ourselves is no longer appearing in our account. Is there a monthly limit to how many documents we can send for signature under the nonprofit plan? Or has something changed with our account that would remove this feature?  Thank you so much for your help! — The Heather Cutler Foundation

181
Jey Bueno Box
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ahuNew Participant
asked in Admin Forum
Updating payment method

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

263
Jey Bueno Box
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Carlo50New Participant
asked in Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

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Jey Bueno Box
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Cancellation ASAPNew Participant
asked in Admin Forum
Cancel a Free Trial

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

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Jey Bueno Box
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community-managerKnown Participant
asked in Admin Forum
Reclaim Licences - Managed Users

Hi, Are licences reclaimed when a managed user is deleted, and if so is this immediate or is there a delay/process for reclaiming them? Thanks Tim

163
Jey Bueno Box
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Len SNew Participant
asked in Admin Forum
Disable Visibility of Sharing/Details Panel for a specific Foldeer

Is there a way to disable the visibility of a specific folder from being able to see the other collaborators having access to a given folder?

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Elizabeth BNew Participant
asked in Admin Forum
Editing users

Hi,When I went in today, I had 2 users.  I changed the name of one user but kept the email address the same.  Now it says I have 3 users, but I can only see 3.  How do I get rid of the original second user and get back to 2 users on my account?thanks!

101
Jey Bueno Box
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AGoeNew Participant
asked in End User Forum
No access to my files

helloall of a sudden I cannot open my files anymore, neither the people with the link to may maps and filesI get the message with each of the files that the file may be secured. I nver secured themOr the file keeps pending 

294
Jey Bueno Box
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MaxJeffNew Participant
posted in Admin Forum
Decrease seats

Hi there, I have a question: how can I reduce the seats?

2643
Jey Bueno Box
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MinceceNew Participant
asked in End User Forum
Task assignments from your phone

Anyone have step by step instructions on how to send an approval task from the phone? I’ve tried working with my IT team and they can’t figure it out. But I see online that there is a way to do it. 

101
Jey Bueno Box

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