Admin and End User forums

How can I either Remove Box AI from my toolbar at the right or at least move it so that it is not defaulted to the top and forcing me to click on comments for every file. I get it, AI is your new fancy gizmo, but it’s utterly useless for me and my team. Box is a storage solution first and foremost, don’t force me to use the AI tool.

Please cancel whatever I signed up for (I’m crying)  

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Hello!I have had a Keynote shared with me and I need to edit within Box so that it remains collaborative. However when I click “Open” and then “Keynote on the Web”, I get the below response that “an error has occurred while loading this feature”. I don’t know why this is or where to go from here. I have a Basic account, do I need to upgrade? Is it a technical glitch that needs to be fixed within Box? Please gratefully received! Thanks,Ellie  

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Is there any way to provide a single Box link to end-users so that they can download files & upload files without a Box account?Right now it looks like we have to use 2 links to do that:To share documents to allow others to view and download content that you send to themBox Shared Links:https://community.box.com/t5/Using-Shared-Links/Creating-Shared-Links/ta-p/19523 To share a link where users can upload files intoBox File Request:https://support.box.com/hc/en-us/articles/ [removed by moderator] -Introducing-Box-File-Request

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I signed up for a Box trial to create a demo for my consulting client, who is looking for a new content management platform. I specifically wanted to showcase how workflows can be automated using Box AI. However, Box AI is not enabled for my trial and I can’t create a demo of the solution. I filled out the form to request access to Box AI, but I don’t know if it will go through. If I can’t demo the AI capabilities, I won’t be able to include Box into the available solutions for my clients problem.

I’m trying to prevent what appears to be an authorization or syncing issue: sometimes, a file gets automatically duplicated by Box with one of my email addresses appearing in parenthesis after it. I and I alone access this file from multiple different devices---and sometimes by a different email address or login (that I also own). How do I let Box know which email addresses are authorized to be able to access the same file? It’s not clear to me where in the Settings I would need to go to do this. Note that I close the file each time that I use it (regardless of which email address I’m using at the time), so I don’t believe it is a timing or syncing conflict issue). Thank you.

I want cancel my indiv account and have spent 45 minutes following your cancel links.  My account settings does NOT offer the cancel link as your support slides show.  HOW DO I CANCEL my account??

I feel like I’m going crazy here. Surely there’s a workaround. Scenario:We invite external collaborators to get access to our folders right?External Collaborators get an email saying [removed by moderator] has invited you to collab. They follow the link and create a free Box account if they don’t already have one. HOWEVER.Many of our clients work in Orgs that have their own Box Enterprise account.These clients are unable to sign up for a free Box account to view our stuff because their organisation controls who signs up with that domain right? I know my company does this. Anyone who tries to sign up with an @mycompany.com domain will always be prompted to sign in via SSO and be provisioned on our account Our clients are unwilling to provision a Box account for their employee because it’s a full seat and license and cost right?So how the heck can we invite these people as collaborators on our Box space?

My employee originally set up the Box Account. I need to change the Admin user

Is there a way to enable KBA for signatures with Box Sign? I have to send IRS documents for signature and in order to do so electronically, I have to use KBA. When I googled to see if this is possible, it said to look under the enterprise settings. The option is not listed there. 

I am Admin.Our Box environment has 4 users. Two of the users are designated as Member permission, one user is a Co-Admin.I need to view/open deleted files from a Member user. How can this be done?

HI, I’m looking to download a folder in the trash bin and it wont let me restore it due to the overlimit storage. I want to download the folder before it gets deleted. Can you assist me- It is schedule for full deletion on the 22nd of this month.

I am exploring a method to restrict certain file types (.exe and .msi for example) from being uploaded into our Box (Enterprise Plus) instance and I don’t see a native way to “block” uploads based on file type. I am thinking the only way to “achieve” this would be to use the Box API to search for files (or perhaps Shield Alert Event list?) with the specific extensions periodically and delete them.Using a normal search, I am concerned about lag time from search indexing, as well as the cadence of that search.I suppose I could create a Classification policy to classify these files by type, then use Shield to apply Security controls on the classification until the file is deleted by the API process or a Governance Policy, or until someone reviews the alert deletes the file manually. Box Relay seems out of the question as it doesn’t seem to propagate into subfolders, nor can I run a scheduled relay to delete based on Classification alon

I have been a video that is 15 hours long.  I can only view the first 10 hours and then it stops.  How can I view the rest of it?  

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

Would you happen to know why our JCB Purchasing Card is not being accepted by the Box payment system?

Due to the highly regulated nature of my industry - we need to be pretty rigid on standards, access, structures etc. We’ve broken our root structure into individual projects. Each project adheres to a strict folder structure. At present there are hundreds. That’s fine. It will grow as we scale and that’s also fine. My sticking point is on permissions. I’ve no idea how to structure this at scale. Role based access is the best bet going forward. But certain roles only need to see the projects of the clients they’re assigned. Other roles only need certain subfolders in each project. Some roles need very little and some need a lot but only some of the time.For example in a project build, only certain roles should see. One it goes live, that access is removed and other roles can come in with certain access etc etc until it’s closed and archived. Multiply this by a few hundred with dif

Hello - we’re looking to set up SSO via Okta. To do this, we need to establish a subdomain for our Box account. Two questions-What happens to our regular Box links (box.com/file) when we set up our subdomain? Do those URLs remain intact? What happens to any custom branded URLs?Thank you

I have been invited to an Enterprise Box account which is suppose to have unlimited storage. However, when I upload files it says “Account Storage Limit Reached” can anyone assist?

Hi Box -I just purchased a year of the Business plan, which includes 3 seats.Since I just purchased this, the plan shows just 1 user -- me.But when I try to add another user, it says I will get charged for a 4th seat. This doesn’t seem right.How can I add a user to one of the remaining 2 seats that are included in my plan?Thanks

BOXでデータを共有していたのですが、相手が辞めてしまったみたいでデータが無くなって見れなくなった。データをダウンロードする方法はありますか？ I was sharing data on Box, but it seems the other person has left the company, and the data has disappeared and can no longer be viewed.Is there any way to download the data?