I am one of the users on the Box Enterprise account. I am currently listed as an Admin, but I need Primary Adminaccess to authorise a custom JWT app.There is no other admin on the account, so please help me switch my roleto Primary Admin

Hello ​@Chandru S G,
To become the Primary Admin on your Box Enterprise account, you must submit a support ticket to Box since no other admin can authorize the change. Refer to Box’s Admin Transfer Protocol and include proof of account ownership and your request to elevate your role.

Best Regards,
Julie Goff
 

Hi ​@Chandru S G, welcome to the Box Community!

Before the application can be used, a Box Admin needs to authorize the application within the Box Admin Console. I reviewed your account, and you're already listed as the primary admin.

If the app has been created and is pending approval, please go to: Admin Console > Integrations > Platform Apps Manager

From there, you can check if the custom app appears and authorize it as needed.

If you run into any issues, feel free to submit a ticket to our Product Support team—they’ll be happy to assist further.

Here are some helpful resources for your reference:

• Setup with JWT
• Developer Guides

Wishing you a great day!