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I am one of the users on the Box Enterprise account. I am currently listed as an Admin, but I need Primary Adminaccess to authorise a custom JWT app.There is no other admin on the account, so please help me switch my roleto Primary Admin

👋 Hi ​@Chandru S G, welcome to the Box Community!

 

Before the application can be used, a Box Admin needs to authorize the application within the Box Admin Console. I reviewed your account, and you're already listed as the primary admin.


If the app has been created and is pending approval, please go to: Admin Console > Integrations > Platform Apps Manager

From there, you can check if the custom app appears and authorize it as needed.


If you run into any issues, feel free to submit a ticket to our Product Support team—they’ll be happy to assist further.


Here are some helpful resources for your reference:

 

Wishing you a great day! 😊

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