Business Name & email Change

👋 Hi ​@BobCal47, welcome to the Box Community! We appreciate you keeping us informed about the changes, and I’m happy to assist you! Below are the details on how to apply the account changes:
 

• Company name

  1. For the Admin, go to Admin Console > Enterprise Settings.
  2. Select the Custom Setup tab.
  3. Make any desired changes and customizations such as:
     • Company Profile: Display name and subdomain
        
  • For reference, see Customizing/Branding Your Users' Box Experience
     
  • 📝 Note:
    • The company internal display name is the name that your managed users will see when they use Box.
    • Changing your company internal display name will NOT update your company's name in your agreement with Box. If you need to change a company name on your agreement and billing profile, please email billing@box.com. They may be needing to obtain some documents regarding this change.
       

• Domain and Email change

  • Please note that the new email's domain must be added in order for the admin email to be updated.
     
  • The steps to add a managed domain involve three distinct tasks:
    1. Add the domain and get a unique code (also known as a hash).
    2. Create a new DNS (domain name system) record for the domain with the unique code.
    3. Validate the domain.
       ​​​​​​​
  • Please check this article for more information about domain management and on how to create a new DNS record for the domain and validate it. This process is included when adding a new domain: Domain Management, Verification, and Auto Enrollment
     
  • You can change your email address by following this guide: Login and Email Addresses
     
  • For managed users’ email, see Configuring and Editing Users.

If you run into any issues while changing the domain and email/s, please don't hesitate to submit a support ticket to our Product Support team for further assistance.

Have a great day! 😊