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Q&A, Conversation for Admin and End User specific topics

123 Topics
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cwalkerNew Participant
asked in End User Forum
Unable to upload files to Box

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again.We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time. 

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ZaheerNew Participant
asked in Admin Forum
Files Going Missing

I have a strange intermittent issue. I currently use a Macbook and saving to a folder which syncs box to the cloud. I found some files are missing but was certain it was uploaded to the cloud. I though I was imagining but yesteday again. I saved a file from Adobe InDesign to a folder. Closed it and was gone. We had to go back and re-create all that work. Kindly advise if you can investigate the issue. It is worrying for me as if my files are going missing without my knowlegde. I wont even know what old work is missing until I hunt and see its gone. I really need to know as if Box cannot provide a solution. I will have to migrate my stuff to another service.  

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Hyeong Woo KimNew Participant
asked in End User Forum
Recent Update Related to 'Metadata Extract Agents in UI Preview'

 I was looking forward to the above update of “Announcing Box AI extract agents - 1. Extract agents in UI Preview,” which was released yesterday.  However, I couldn't find this update in the UI Preview of any document.It seems that the "Metadata" menu on the right side remains unchanged from before the update.  If anyone knows where this update has been applied, I would appreciate your help.Thanks!

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bbinderNew Participant
asked in End User Forum
Cannot login - Invalid Captcha Response

Hi, I cannot log in. Always states invalid captcha, even though there is no captcha. I reset my password successfully, but it always states the same thing.

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Jey Bueno Box
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MaiNew Participant
asked in End User Forum
Box Relay

Our division have started using box relay for application, circulating a document for approval. I have set a file request so that users can drag and drop their document  and then automatically proceed the flow.I struggled one thing: if users drag and drop the multiple document, they don’t move together and approver receive multiple e-mail.Is there any way to move together all the documents (link function or something)  

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mike.curry
mike.curryKnown Participant
asked in Admin Forum
Unable to download files/shared links not working

We have suddenly noticed that Downloading files via the web interface is not working on any files, and our public Shared Links are prompting users who view it to sign in. I don’t see anything on the status page indicating an ongoing incident. Is anyone else currently experiencing the same thing?

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Jey Bueno Box
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KathySNew Participant
asked in End User Forum
Can I limit emails on box comments at the Folder level?

I want to turn off emailing notices of Box comments at the Folder level. In other words, I want to use Box comments and I want collaborators to use comments too. But I do not want the Box comments to be sent by email notifications. I know how to turn off Box comments for myself, but I want to control all comments on this specific folder. Thank you for your help, Kathy

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Jey Bueno Box
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Pramila VenkatNew Participant
asked in Admin Forum
How to downgrade the plan

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

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Jey Bueno Box
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flesi BoxNew Participant
posted in Admin Forum
Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folder—typically stored on a local drive—can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

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Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Integrating Metadata, Forms, DocGen, and Box Apps for Seamless Content Management: A Demo by Julia Benivegna

During BoxWorks 2024, we explored key concepts such as metadata extraction, forms, Doc Gen, and Box Apps—essential tools for streamlining your content processes.Julia Benivegna, Senior Solutions Engineer at Box, provided an excellent demo on how these elements work together to enhance your content-centric workflows, making it easier to manage, organize, and automate your documents and data efficiently. ➡ Watch Julia’s Keynote Demo ⬅ Missed BoxWorks full keynote and product announcements? Watch it here!

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DonHammons
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pcehdgllcNew Participant
asked in Admin Forum
File dates in the future

Some of our files are showing dates in the future; i.e. 2101.

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Box's New Hover Previews to Boost Your Productivity! 🚀

We’re excited to bring you a powerful update to the Box web experience, designed to help you find the content you need faster and get your work done more efficiently. 💥 With our new hover preview feature, you can now: ✅ Preview text documents, spreadsheets, images, and more✅ Save time and clicks✅ Get your work done quicker than ever! This simple, time-saving update allows you to quickly skim through your files and find exactly what you need without having to open them. Start using hover previews today! You can also share your experience and how it has made your workflow easier. Feel free to ask questions and share your feedback, too. 😎  

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Jey Bueno Box
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MasaNew Participant
asked in End User Forum
Data Backup to BOX cloud as automatically

I would like to store the local data in the PC to BOX cloud.and also it generates backup data at PC and store the BOX cloud.1. it is possible or not?2. please tell me how to setup.3.Do I need to prepare by myself? 

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andriy boxNew Participant
posted in Admin Forum
How to join private beta of Box Drive with ARM support (Cloud Files)

Box Drive Cloud Files is a new version of Box Drive on Windows that uses the native Cloud Files API as its underlying file system architecture. This will in the future enable features like folder redirection, ARM device support, better performance and reliability improvements. In order to join the private beta and start using the Box Drive beta build, your administrator must sign the MBA first. You have two options to accomplish this:For a faster and more direct approach, reach out to your administrator directly so they can contact the account team to have the MBA sent and signed. Submit the request here: https://forms.gle/n7FZm68Jjmskdp218 and we will facilitate the process.After this, we will send detailed instructions on how to enable this for beta users. Thank you for your interest in beta testing Box Drive! 

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Jey Bueno Box
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casaqatzijNew Participant
asked in Admin Forum
delete account

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

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Jey Bueno Box
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Enathanson BoxNew Participant
asked in Admin Forum
Admin's view of trash

Hi team- should an admin be able to view a user's trash items in the content manager if the user deleted the file(s)? We've confirmed that an admin can see the trashed files under the owner's account (in the content manager) but not under the user who deleted them. Any ideas why this might be or is this not expected functionality?

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Jey Bueno Box
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RNozNew Participant
asked in Admin Forum
Sharing box folder, edit access outside my organization

Hello, I would like to do the following and am looking for process advice/feasibilityCreate and share a spreadsheet in box, send it to someone outside my organization, have them be able to open it in excel online and enter data I’ve tested this and some people can edit the doc and some cannot and are asked to create a login, I don’t know why the difference Does this have price implications for by box account for any reason? Is it possible to turn off the option to open in google sheets so as not to cause confusion (this would disrupt existing formulas in the spreadsheet)

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Jey Bueno Box
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Charles YangNew Participant
asked in Admin Forum
how to manage files and folders belongs to team / project / department

Hello Community, How do you manage files and folders belonging to teams / projects / departments that need to survive beyond individual employment and its ownership?  GCP has a concept of “Shared Folders.”  It changes permission and ownership to become “Manager” instead of owner. I am not sure if there is a way in BOX to do this clear cut and straight forward.I apologize if there is another thread already discussing this concept. Please point me to a way to a solution.Thanks.

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Evy
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hiinoueNew Participant
asked in Admin Forum
Editing a Spreadsheet:

When I try to edit a spreadsheet in Box, I get the following message:"You need a Google Workspace account to edit work files."I have a Google Workspace Business Starter subscription. Even when I log in to Google and try to open it, I get the same error and can't open the spreadsheet.Could you please provide a solution?

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Jey Bueno Box
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Lawrence HemingNew Participant
asked in End User Forum
I can see the file statistics but the downloaded csv report for that file statistics is headers only.

I can see the file statistics but the downloaded csv report for that file statistics contains only the headers: Date, User Name, User Email, Action, Affected, Details. There are no statistics displayed in the .csv file report that would show the activity on that file. I can see the statistics but when I download them as a report, it is blank.

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Jey Bueno Box
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Jose SantillanNew Participant
asked in End User Forum
Web Client Sharing

Hi, I wonder how to share items for only be edited using web client in order to force only online editing.

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Unlock the Value of Your Content with AI-Powered Metadata

Metadata is the key to accelerating critical processes across every part of your business. Learn how AI-powered metadata extraction helps you unlock the value within your organization’s content so you can make smarter decisions. ➡ Read more about the power of metadata: Content + AI at Work➡ Learn more about AI and content here. Related articles:Using Metadata FAQ: Metadata Boost Your Enterprise Metadata Management Strategy with Box Customizing Metadata Templates  

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Jey Bueno Box
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DillardB BoxNew Member
asked in Admin Forum
Blocking IP Addresses

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge). 

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Jey Bueno Box
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MONOGrantNew Participant
asked in Admin Forum
Will removing excess data, versions improve performance?

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with many versions no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but we’re not reverting or looking at hundreds of versions of files that were presented 5 years ago. I’ve written a script to prune out old versions and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the file’s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, and remove the excess data no longer needed. Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigation and search. Is it better to

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Jey Bueno Box
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MicaelaNew Participant
asked in End User Forum
Help with Account access required yet no response from support team

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

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Jey Bueno Box

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