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Admin and End User forums

Q&A, Conversation for Admin and End User specific topics

110 Topics
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RNozNew Participant
asked in Admin Forum
Sharing box folder, edit access outside my organization

Hello, I would like to do the following and am looking for process advice/feasibilityCreate and share a spreadsheet in box, send it to someone outside my organization, have them be able to open it in excel online and enter data I’ve tested this and some people can edit the doc and some cannot and are asked to create a login, I don’t know why the difference Does this have price implications for by box account for any reason? Is it possible to turn off the option to open in google sheets so as not to cause confusion (this would disrupt existing formulas in the spreadsheet)

131
Jey Bueno Box
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Enathanson BoxNew Participant
asked in Admin Forum
Admin's view of trash

Hi team- should an admin be able to view a user's trash items in the content manager if the user deleted the file(s)? We've confirmed that an admin can see the trashed files under the owner's account (in the content manager) but not under the user who deleted them. Any ideas why this might be or is this not expected functionality?

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Charles YangNew Participant
asked in Admin Forum
how to manage files and folders belongs to team / project / department

Hello Community, How do you manage files and folders belonging to teams / projects / departments that need to survive beyond individual employment and its ownership?  GCP has a concept of “Shared Folders.”  It changes permission and ownership to become “Manager” instead of owner. I am not sure if there is a way in BOX to do this clear cut and straight forward.I apologize if there is another thread already discussing this concept. Please point me to a way to a solution.Thanks.

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Evy
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hiinoueNew Participant
asked in Admin Forum
Editing a Spreadsheet:

When I try to edit a spreadsheet in Box, I get the following message:"You need a Google Workspace account to edit work files."I have a Google Workspace Business Starter subscription. Even when I log in to Google and try to open it, I get the same error and can't open the spreadsheet.Could you please provide a solution?

211
Jey Bueno Box
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Lawrence HemingNew Participant
asked in End User Forum
I can see the file statistics but the downloaded csv report for that file statistics is headers only.

I can see the file statistics but the downloaded csv report for that file statistics contains only the headers: Date, User Name, User Email, Action, Affected, Details. There are no statistics displayed in the .csv file report that would show the activity on that file. I can see the statistics but when I download them as a report, it is blank.

273
Jey Bueno Box
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Jose SantillanNew Participant
asked in End User Forum
Web Client Sharing

Hi, I wonder how to share items for only be edited using web client in order to force only online editing.

121
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Unlock the Value of Your Content with AI-Powered Metadata

Metadata is the key to accelerating critical processes across every part of your business. Learn how AI-powered metadata extraction helps you unlock the value within your organization’s content so you can make smarter decisions. ➡ Read more about the power of metadata: Content + AI at Work➡ Learn more about AI and content here. Related articles:Using Metadata FAQ: Metadata Boost Your Enterprise Metadata Management Strategy with Box Customizing Metadata Templates  

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Jey Bueno Box
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DillardB BoxNew Member
asked in Admin Forum
Blocking IP Addresses

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge). 

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Jey Bueno Box
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MONOGrantNew Participant
asked in Admin Forum
Will removing excess data, versions improve performance?

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with many versions no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but we’re not reverting or looking at hundreds of versions of files that were presented 5 years ago. I’ve written a script to prune out old versions and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the file’s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, and remove the excess data no longer needed. Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigation and search. Is it better to

151
Jey Bueno Box
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MicaelaNew Participant
asked in End User Forum
Help with Account access required yet no response from support team

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

111
Jey Bueno Box
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flesi BoxNew Participant
posted in Admin Forum
Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folder—typically stored on a local drive—can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

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KabinBMNew Participant
asked in Admin Forum
Use of Content Delivery Network (CDN) in Box

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.

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Jey Bueno Box
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smiktaNew Participant
posted in End User Forum
i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

151
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: How to Maximize the Power of Box Forms with Relay Triggers?F.A.Q.

🚀 From form to action, let’s supercharge your workflows with Box Forms in Relay! 🚀  This seamlessly automates follow-on actions for form submissions. It allows you to kickstart processes immediately after a form is submitted, streamlining your operations.💥 With this amazing feature, you can: 🔴 Initiate workflows in Relay using the form submission trigger🔴 Utilize form inputs to dynamically name files and folders in Relay🔴 Map form field inputs to Box Doc Gen template tags to generate documents on the fly🔴 Use form fields to initiate Box Sign signature requests🔴 Apply metadata captured via forms to files and folders through automated workflows How can this improve your team's productivity? 🤔 💡 By automating follow-on actions for form submissions, Box Forms with Relay triggers eliminates repetitive tasks, reduces errors, and accelerates workflows, allowing your team to focus on higher-value work. With Box Forms and Relay, turning data into action has never been easier! 😎 Relat

490
Jey Bueno Box
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btempleNew Participant
asked in Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Mastering Box Relay – Building and Managing Workflows

Box Relay is a powerful tool that helps streamline business processes by automating workflows, but to get the most out of it, you need to understand how to effectively create, manage, and monitor your workflows. 💡 Below are some essential tips and best practices to make your experience smoother and more efficient: 1. Understanding Workflow Ownership and PermissionsOnly admins can grant access for creating workflows in Box Relay. Once granted, you can build workflows on folders you own, co-own, or can edit. However, remember that external collaborators do not have the permissions to create or manage workflows in your enterprise, which helps keep things secure. 2. Managing Workflow Activation & DeactivationYou have full control over workflows you've created. Once a workflow is built, you can activate or deactivate it as needed. But if you update a workflow (e.g., modifying outcomes), these changes will take effect immediately for all future executions, as long as the modified outcom

200
Jey Bueno Box
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Eeeek234New Participant
asked in End User Forum
new app update not working?

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening  elsewhere? Trying to decide whether to submit a ticket.

181
Jey Bueno Box
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LoganNew Participant
asked in Admin Forum
Confirmation email not going out

I added a new user and they aren”t getting the activation email. Have tried multiple times.

271
Jey Bueno Box
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Michael BlackNew Participant
asked in End User Forum
Blacked-Out Documents

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them.  What can I do to fix this problem?  Thanks for any suggestions! Mike

242
Jey Bueno Box
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DG InsightNew Participant
asked in Admin Forum
Manage User email address

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

401
Jey Bueno Box
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NSCFPDNew Participant
asked in Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

313
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips and Tricks: Enhancing Security with Additional Recipient Authentication in Box Sign

Box Sign offers an added layer of security by enabling senders to apply additional recipient authentication methods. We’ve updated the SMS authentication workflow in Box Sign to further enhance security. The new process requires signers to authenticate via SMS before they can access, fill out, and sign the document. This update aligns with industry standards and other authentication methods within Box Sign, such as Box account login and password authentication. 🔐 Below are the guides on how to apply authentication methods, including SMS, Box login, and password:  📲 SMS authentication: Box sends a text message to verify the recipient's identity. Add the email address of a recipient. Click the recipient's email address. Select SMS Authentication in the dropdown. Select a country code. For supported countries, visit Multi-Factor Authentication Set Up for your Account. Type the recipient's phone number.   👤 Box login (Enterprise Plus plan only): The recipient must log in to their Box ac

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Jey Bueno Box
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eric1974New Participant
posted in Admin Forum
Upload Failures

Hi!  We’ve been having upload failures for the past 7+ days.   The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box.  I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.  Thanks for any ideas . . .

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FukuzawaNew Participant
asked in End User Forum
How to remove pop-ups that appear on links

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

233
Jey Bueno Box
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YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

281
Jey Bueno Box

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