Admin and End User forums

One of the most important 1st steps when starting out with Box is planning your folder structure. Checkout this article which covers the following points.  Here are some questions to consider before designing your Box folder structure:Who moves, owns, and maintains the content? What root level folders make sense for your org? This is typically based on the departments, regions, or groups using Box. Does your organization prefer to give users the ability to create and manage their own top-level folders? Or does your organization prefer to own (and control) all root level folders? Do your Admins and co-admins need full access to users' content? Are different levels of access needed for users, or are 

I have had my Box account for over 11 years & it was greated under my personal email (gmail.com) domain.  I now want/need ot add my business domain to the account - can I do that without having to add additional seats?  My prefernece would be add the user & domain to have access includeding shared links.

I’m trying to figure out the ins and outs of device pinning. We currently allow unlimited pinned devices. This has led to a number of phantom devices still pinned to Box accounts.If we limit the number of allowed devices, does an admin need to remove an old pinned device in order for a user to connect a new one? Can we expire pinned devices after a specific time period or does that token remain active until the account is marked inactive or the device is removed? Will disabling device pinning enterprise-wide force all devices to reauthenticate? If we do not allow device pinning how often will users have to reauthenticate? Is this controlled by “Security » Session Duration for All Users”?Side-quest: Is there a way to block Box Sync since it’s no longer supported?

I am trying to create a workflow for User Access Requests. I created a form for submission and have a workflow that triggers upon the submission of the form. I am using the doc gen template to capture the information submitted by end user. I want to route the form for approvals/signature before processing. However, the pdf form generated has tags and raw info that I don’t want to present to end user. How can I only display the user info and access requested on the generated pdf instead of all the tags. 

I am using SolidWorks CAD software and trying to Open these files through the Box Drive on my PC. I can see everything there and in the original proper structure but cannot open the ones with clouds.These are all my own files that I share with one other collaborator. I have used Box for this for the past 2 years and had no problems. Recently we had to move the files to a new account and since then most (but not all) of my files have these clouds under the “Status” heading and I can no longer open them.

I cannot set a custom subdomain – this needs to be enabled ASAP as it drives the SSO setup

We recently had an employee leave and their Box Drive folder on their computer remained connected to our instance. This resulted in them deleting some sensitive documents. We used the API to terminate all of their sessions. The result returned successful but clearly it didn’t work. Is there an API call we need to use to disconnect devices after a person leaves or does this need to be done manually? Thanks, -John 

弊社メンバーのアカウントが何かしらのステータス異常が発生してログインできなくなっているのでロック解除対応お願いします。<removed personal information> One of our members' accounts has experienced some sort of status abnormality and is now unable to log in, so please unlock it.

Hellowhile trying to transfer ownership of a folder, i get this errorcan anyone please help?

hi,I am trying to change the email address of a provisioned user from the Box Admin Console. However, as shown in the attached screenshot, the email text box is disabled/grayed out, and I cannot type anything into it.Just to clarify, the email address shown in the image is a dummy for privacy, but the actual user has a valid, working email address and has already successfully logged in once.Does anyone know how to resolve this issue so I can update the email address as an admin? Any advice would be greatly appreciated!  

Hello -I am a Box Business Plus account admin and am requesting to have Custom Terms of Service Enabled.Please Advise. Thanks,Doug 

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

In the places in Box that tell the end users to contact the admin, or when developers submit an app for approval or whatever, they are automatically directed to the email address of the Box Admin account.We are in a situation where we might need to change the Box Admin email address, but wish for users to still see the email address we currently have when they are told to contact an admin. We would also like the app approval requests to go to the current email address. So, in summary, we want to change from email address A to email address B but for A to still be where the emails go. Is this at all possible? Like by setting the notification email address on the admin account to email A?

I want to upgrade my plan at: <removed personal information>, but I need to change the users from 3 to 1 before I upgrade to a Business Pro account. How do I do this?

I am a lawyer and a few folks at my firm started using Box a week or so ago on a trial to see if it would be a good for the firm. However, I was unable to sign up with my [removed by moderator] , so I used my [removed by moderator] . After looking into it further, I discovered that years ago a paralegal (no longer with the firm) setup a Box account with my [removed by moderator] , but under her name, in order to receive some [removed by moderator] securely. I was able to reset the password on that account, but could not change the name and therefore could not link it to my trial account. To try and fix this, I deleted that ( [removed by moderator] ) account. This did not fix the issue, so I am still stuck with my [removed by moderator] on the Box account linked to my firm, which is not a good solution.Any ideas how to resolve this?

I would like to integrate box and Duo Security via SAML.I can’t find Duo as an IDP.Please help.  

Although I'm a premium subscriber, I'm seeing only editor and viewer level permissions which allows users to download. I want my collabotors to have only preview permission. They should not be able to download. Where to get this level of permission activated. 

Hello - we’re looking to set up SSO via Okta. To do this, we need to establish a subdomain for our Box account. Two questions-What happens to our regular Box links (box.com/file) when we set up our subdomain? Do those URLs remain intact? What happens to any custom branded URLs?Thank you

My employee originally set up the Box Account. I need to change the Admin user

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

Is there a way to send a file by e-mail (Outlook) to dedicated Box folder?

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

Hi,I was wondering if anyone knows how to link box with spyder? Thank you, 

Hi there, I need to share a link with many people outside the company. However, the "Non-private custom URL" setting is disabled (greyed out) in my sharing options.Could you check if there’s a restriction on my account or if you can enable this for me? Thanks!

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?