Admin and End User forums

Although I'm a premium subscriber, I'm seeing only editor and viewer level permissions which allows users to download. I want my collabotors to have only preview permission. They should not be able to download. Where to get this level of permission activated. 

Hello - we’re looking to set up SSO via Okta. To do this, we need to establish a subdomain for our Box account. Two questions-What happens to our regular Box links (box.com/file) when we set up our subdomain? Do those URLs remain intact? What happens to any custom branded URLs?Thank you

My employee originally set up the Box Account. I need to change the Admin user

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

Is there a way to send a file by e-mail (Outlook) to dedicated Box folder?

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

Hi,I was wondering if anyone knows how to link box with spyder? Thank you, 

Hi there, I need to share a link with many people outside the company. However, the "Non-private custom URL" setting is disabled (greyed out) in my sharing options.Could you check if there’s a restriction on my account or if you can enable this for me? Thanks!

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

What report would I use to identify Group Admins only?

We know how quickly your Box Drive can fill up with files and folders, especially when you’re collaborating across multiple projects. That’s why we’re excited to introduce a new way to stay organized: the ability to hide files and folders in Box Drive! 🗂️ What does this mean for you? Declutter your workspace: Curate what appears in Finder (Mac) or File Explorer (Windows) so you only see what matters most. Safe & secure: Hidden items remain in your Box account, fully preserved and always accessible from Box.com. Searchable & available: Even if hidden, your files are still searchable in Box Drive. Personalized control: Hiding is personal and device-specific—it doesn’t delete content, change permissions, or affect what your collaborators see.  This feature lets you str

Is there a way to change our account to reflect the domain name and email addresses at the same time keeping our existing Box File system/organization? It seems I might be able to some of this as an Admin but not sure about the domain name change. We will also be adding 2 new seats once we have the new domain name squared away.Thanks,Laurene

This week we’re spotlighting the latest Hub innovations that make finding answers faster, easier, and more accurate. In today’s digital workplace, critical information is often buried across thousands of folders, leading to search fatigue and lost productivity. Box Hubs solves this by creating a curated single source of truth without duplicating files. By integrating Box AI directly into these portals, we enable users to query vast amounts of trusted content and get accurate answers in seconds. In case you missed it, here’s some of the latest features on Hubs: Pages in Hubs: Build complex knowledge sites with dedicated pages for different topics Link previews: Display link previews to Box content and third party content like YouTube, Figma, and more Change notifications: Send change notification emails to keep collaborators up to date on

Regarding emails sent to everyone from Box, I want to add line breaks in the email body. Please tell me how.

How can I either Remove Box AI from my toolbar at the right or at least move it so that it is not defaulted to the top and forcing me to click on comments for every file. I get it, AI is your new fancy gizmo, but it’s utterly useless for me and my team. Box is a storage solution first and foremost, don’t force me to use the AI tool.

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Is there any way to provide a single Box link to end-users so that they can download files & upload files without a Box account?Right now it looks like we have to use 2 links to do that:To share documents to allow others to view and download content that you send to themBox Shared Links:https://community.box.com/t5/Using-Shared-Links/Creating-Shared-Links/ta-p/19523 To share a link where users can upload files intoBox File Request:https://support.box.com/hc/en-us/articles/ [removed by moderator] -Introducing-Box-File-Request

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I signed up for a Box trial to create a demo for my consulting client, who is looking for a new content management platform. I specifically wanted to showcase how workflows can be automated using Box AI. However, Box AI is not enabled for my trial and I can’t create a demo of the solution. I filled out the form to request access to Box AI, but I don’t know if it will go through. If I can’t demo the AI capabilities, I won’t be able to include Box into the available solutions for my clients problem.

I’m trying to prevent what appears to be an authorization or syncing issue: sometimes, a file gets automatically duplicated by Box with one of my email addresses appearing in parenthesis after it. I and I alone access this file from multiple different devices---and sometimes by a different email address or login (that I also own). How do I let Box know which email addresses are authorized to be able to access the same file? It’s not clear to me where in the Settings I would need to go to do this. Note that I close the file each time that I use it (regardless of which email address I’m using at the time), so I don’t believe it is a timing or syncing conflict issue). Thank you.

I want cancel my indiv account and have spent 45 minutes following your cancel links.  My account settings does NOT offer the cancel link as your support slides show.  HOW DO I CANCEL my account??

I feel like I’m going crazy here. Surely there’s a workaround. Scenario:We invite external collaborators to get access to our folders right?External Collaborators get an email saying [removed by moderator] has invited you to collab. They follow the link and create a free Box account if they don’t already have one. HOWEVER.Many of our clients work in Orgs that have their own Box Enterprise account.These clients are unable to sign up for a free Box account to view our stuff because their organisation controls who signs up with that domain right? I know my company does this. Anyone who tries to sign up with an @mycompany.com domain will always be prompted to sign in via SSO and be provisioned on our account Our clients are unwilling to provision a Box account for their employee because it’s a full seat and license and cost right?So how the heck can we invite these people as collaborators on our Box space?

Is there a way to enable KBA for signatures with Box Sign? I have to send IRS documents for signature and in order to do so electronically, I have to use KBA. When I googled to see if this is possible, it said to look under the enterprise settings. The option is not listed there. 

I am Admin.Our Box environment has 4 users. Two of the users are designated as Member permission, one user is a Co-Admin.I need to view/open deleted files from a Member user. How can this be done?