Admin and End User forums

My name is Junichi Adachi from Minaris Advanced Therapies in Japan.Our US headquarters currently holds an enterprise-level Box contract and manages the global environment centrally.We are now considering implementing Box Zones for our Japan office to enable localized data residency and establish a more independent management structure.We would appreciate your guidance on the following points:Questions:What is the recommended setup process for Box Zones to ensure that content for Japan-based users (initially around 30 users, including external collaborators) is stored within Japan?What are the additional licensing costs associated with enabling Box Zones for this scale of usage?Is it possible to assign and manage Box Zones independently for Japan-based users via the admin console(I have admin rights)?Can we strictly restrict access to data from outside Japan, ensuring compliance with local data residency requirements?Could you please provide guidance or documentation on the initial setu

I’m admin but can’t seem to find how/where to change the primary email. Help appreciated!

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can expect: ARM Devices Support: There is a growing demand for ARM devices due to their energy efficiency, improved performance, versatility across various applications, cost-effectiveness in production, and the expanding ecosystem of supporting software

Hello, I have completed the form below twice and I still have not received any email responses about my next steps for joining the beta box rive with ARM support.https://docs.google.com/forms/d/e/1FAIpQLSdRPNpQzMTDND8Y3wQ4aYGeCGwUeXsB-pVN3efE2IIBBb4b7w/viewform

Dear Community, I would like to open a folder to my entire organization in reading (with downloading capability mode).How do I proceed without adding every single person individually to collaborate ?Many thanks for your key support !

I need to restrict access to a folder to a certain group of our employees and not allow the other employees access.  How do I do this? 

Some users in my organisation are locking files when editing them, this lock is being put on automatically, it is not something the users are doing manually. We are expecting multiple users to be able to edit the file(s) at the same time with co-authoring.Things are setup correctly for co-authoring for other users as this doesn’t happen with them but I can’t see any different in the setup.

Hi there, I have a question: how can I reduce the seats?

Employee has left IBM.  Please transfer ENTIRE Root Folder of this link to me https://ibm.ent.box.com/folder/320252296470 - kindly create a ticket if needed, as I am unable to see the section to create a ticket. Thank you.   

We often have file requests from external users and we currently use email (for non-sensitive files) or go through the process of uploading the file, creating the link, and sending an email with it.  This process can be time consuming so we wanted to stream line this process so that it could be as simple as sending an email for our internal users.We thought perhaps Relay would be the answer, but it does not appear to be able to do what we want.Our thought process was we set a link up that allows our internal users to upload a file.  The upload contains a form with metadata like the recipients email address and a comment (to be included in the body of the message).  We were hoping to be able to create a shared link to the file (possibly with a password that we could make part of the form) and to automagically create and send the link to the supplied email address. If the password could be utilized, perhaps send a second email with the password.It looks like Relay only supports adding co

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.Faster access to your files“All Files” has been renamed to “Files” for brevity. Hover over Files to instantly preview Recent files. The former Recents tab has been removed from the left navigation, but you can still access the full Recents page by clicking Recent Files in the hover popover.Redesigned Recents carouselIn your Files view, the updated Recents carousel now displays the parent folder beneath each file name for

I want to change my subscription from a free user to a paid subscription. Does the storage upgrade right away? Will I still have access to all my files right away?

Please cancel whatever I signed up for (I’m crying)  

I am the Box Admin for our company and set up new users, folders, etc. on a regular basis...One of our employees somehow became an Unmanaged User...any idea how in the world that happened?  I’ve tried migrating him and he swears he hasn’t gotten the email.  I’m tempted to delete his account and start over….anybody????I seriously need to know how it happened and if he did something.  I can’t get a live agent to help me and I’m at my wits end. 

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Hi,I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account. How can I access my old business account to delete it? After deleting the old account, is it possible to update my personal email (admin) to a business account? Best regards,Amir

We are looking to not allow unmanaged users, so we can control new accounts. Is there a way to force this option?

I am using my company box storage.. but i can’t store my files (bill paid)

Hello.I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.

I somehow managed to have two accounts for a long time and finally shut down/deleted one of them. I was going to link the email from the deleted account to the account I kept, but the message I’m receiving is that there is already an active account with that email address. How can I make this work?

I’m being billed $8.45/m., but I’m not using Box at all. How can I stop my paid subscription? I don’t see any way to do that on the “account settings” page.  Thanks!

 ご協力をお願いしたいです。無料ユーザーです。誤って重要なデータを削除してしまいました。ゴミ箱からも削除しました。有料会員になれば復元できますか？もう1週間近く経ちました。 

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

Hello, How do I enable email notification for documents uploaded to specific folder using the link?