API

We want to apply tags based on the content of the pdfs we store in box. is there a way for Box AI to analyze individual pdf files and apply tags from a pre-created list of tags?

We need access to the v1 webhooks for our app. This is so that our users can select a folder or root folder to monitor for new media files to auto import and transcribe using our service.I have already tested the webhooks functionality in production using our collaborator accounts.This is urgent because a lot of our box users have been asking for instant sync - currently we are having to poll the api for each connected user - hitting api rate limits.

Hi,I am using BOX python sdk to download files from a shared box drive. I use the code below to download files from the box drive. Recently, i noticed that this doesn’t return/download all of the files that matches the search query. I reported the issue to box sdk here but i was told it was an API issue. Can you please resolve this issue ASAP.

Hello!I need assistance with enabling my account as a free developer account so I can authorize apps and continue developing. However, I keep seeing the message, "Log in or sign up for a Box Developer account to access all of the Developer Console features," even though I am already logged in.If anyone knows what might be happening or how to resolve this, I would really appreciate your help.

  Hi everyone,  We are investigating an intermittent upload failure pattern and would  appreciate any community insights or official clarification.  When uploading files via the Box REST API using direct upload (non-chunked),  we have observed that some transfers are terminated mid-stream by the  server. The termination appears as TCP FIN followed by RST from  upload.box.com, with no HTTP response returned prior to disconnection.  This behavior occurs specifically on clients with lower network throughput,  which suggests the issue may be related to a time-based or throughput-based  threshold on the server side.  What we have ruled out:  - SSL inspection (not deployed in our environment)  - Intermediate proxy interference (packet analysis confirms server-initiated    disconnection from Box IP)  - HTTP-level rate limiting (no HTTP 429 received)  - Client-side timeout (the SDK does not i

SummaryThe preflight check endpoint applies NFKC normalization to the incoming filename/folder name before checking for conflicts, but does not apply the same normalization to the names already stored in the folder. This causes an order-dependent, asymmetric 409 conflict for NFKC-equivalent names that can legitimately coexist as separate items.Steps to reproduceTake two names that are NFKC-equivalent but distinct code points:- Item A: `\uFA1B` (CJK Compatibility Ideograph, U+FA1B)- Item B: `\u798F` (CJK Unified Ideograph, U+798F)These two items can coexist in Box — the actual upload/create endpoint accepts both. However:Order 1 (succeeds):1. Upload/create `\uFA1B` → stored as `\uFA1B` ✓2. Upload/create `\u798F` → preflight normalizes `\u798F` → `\u798F`, no exact `\u798F` in folder → OK ✓Order 2 (fails):1. Upload/create `\u798F`

Hello,We are looking to automate Box workflows using the API, and I would like to better understand how the tagging system works. Are there any limits on the number of tags that can be assigned to a file or folder? Are there restrictions on tag length, as well as on the type of characters allowed (special characters, numbers, etc.), particularly when using the Box API?

Apologies if this has been asked in the past. Can someone tell me how I can get release notification for upcoming changes to Box AI API? I saw notes from https://support.box.com/hc/en-us/categories/21356727474323-Product-Guides but does not articulate any changes in the API (or changes to the default AI model). I’d like to be notified before the changes roll into Production so we can adequately prepare for the changes.

Is it possible to create and list service accounts using box api 

I am creating a signature request using the API. When the end user accesses the sign-in link, this dialog appears and is in English language. How can I change this text language?

I have been attempting to initiate a DocGen process through the API, and am being met with a 403 error indicating insufficient permissions. According to the developer console, ‘Manage Doc Gen’ is checked and enabled. I even forced a token refresh to see if that would make things update. Those efforts have had no effect, and the 403 error is still present. Are there any further steps I can take?The error response in full:{"message":"Insufficient permissions: Document Generation scope not enabled for this OAuth application","status":"error","fileId":null}The app’s service account is the one performing the action, and I have verified that it has access to all of the relevant folders and files the call is attempting to interact with.

Subject: OAuth 2.0 app — invalid_client on authorize endpointI'm getting an `invalid_client` error when attempting the OAuth 2.0 authorization flow for a custom app on our Standard Enterprise account (Enterprise ID: 42813).What I've done:1. Created a new Custom App in the Developer Console, selecting "OAuth 2.0" as the App Type at creation time (App ID: 2544805, "Claude OAuth")2. Configured redirect URI: http://localhost3. Scopes: Read all files/folders, Write all files/folders, Manage AI4. Saved configuration5. Verified Enterprise Settings > Platform Apps > "Disable unpublished platform apps by default" is OFFWhen I visit:https://account.box.com/api/oauth2/authorize?client_id=8q17251dyhyzbopddx012vadvvnk6at3&response_type=code&redirect_uri=http://localhostI get: "There was an error logging you in. Please restart your application and try again."In incognito, the error is more specific: "Error: inva

Hi, I’m trying to use the metadata query API to find files with a particular multiSelect value, but nothing I’m trying is working correctly and the documentation doesn’t even address this issue except to say that the “IN” operator won’t work on these fields. There has to be a way to do this. Currently , all I can do is find files with *the exact same list of multiSelect values* as I specify, but that’s not what I want. I want to be able to search for: assetType := “LOGO” and return all assets that *include* LOGO as one of the assetType values, but could contain other values as well. I’m not looking for items that only have that one value. So for instance, that search above should also match an item with assetType = ‘LOGO’, ‘ART’]   

Given a lock event returned from the List user and enterprise events endpoint, how can I determine the parent item that the event applies to? I cannot see any reference to the parent from the response payload (see below) nor any “Get lock by ID” endpoint or equivalent that I could use. Lock event response example{ "type" : "event", "createdAt" : "2026-03-19T14:41:22Z", "recordedAt" : "2026-03-19T14:41:25Z", "eventId" : "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX", "createdBy" : { "id" : "XXXXXXXXXXX", "type" : "USER", "name" : "Foo Bar", "login" : "foo.bar@example.com" }, "eventType" : "LOCK_CREATE", "source" : { "id" : "XXXXXXXXXXX", "type" : "LOCK", "createdAt" : { "value" : "2026-03-19T14

As part of a disaster recovery my hosting company has moved my website to a different server, even a different datacentre. Since then my rclone backups don’t work, saying the token has expited, The expirry date in rclone.conf is shown as the last successful backup on the old server.Can someone advise me what I have to do to get it working again please?

I’m trying to download a file that I created via the API, but keep getting an SSL error. Note that I can download the same file successfully using the API Developer playground, providing just the file ID and my developer token. See curl output below:$ curl -i -L "https://api.box.com/2.0/files/ [removed by moderator] /content" -H "authorization: Bearer <REDACTED_TOKEN>"HTTP/2 302 date: Wed, 11 Mar 2026 12:55:49 GMTx-envoy-upstream-service-time: 259location: <REDACTED_LINK>box-request-id: 07a3f1d1a260e4d0957df37044c38d148cache-control: no-cache, no-storestrict-transport-security: max-age=31536000via: 1.1 googlecontent-length: 0alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000curl: (35) error:0A000126:SSL routines::unexpected eof while reading

Hello Box Community,I am currently using a free account, and I’ve noticed that I am unable to find the "Webhook" tab in the Developer Console. Could anyone here clarify which paid plan includes access to the "Webhook" feature?I would appreciate any help or insights on this.Thanks in advance!

HiError code as below, can you help me to solve this problem? {  "error": {    "message": "403: Box team folder not found",    "type": "server_error",    "param": null,    "code": null  }}

I would like to remove pinned devices in our enterprise on accounts that have had no activity in 90 days. I wrote the following with the help of Gemini and it appears it will work. I’m new to the Box CLI so if anyone else with more experience can take a look at this I’d appreciate it. # 1. Calculate the date 90 days ago in ISO 8601 format$thresholdDate = (Get-Date).AddDays(-90)Write-Host "Looking for users inactive since: $($thresholdDate.ToShortDateString())" -ForegroundColor Cyan# 2. Get all users and filter by 'modified_at'# Note: --max-items 5000 ensures we don't just get the first page$inactiveUsers = box users --all-users --json --max-items 5000 | ConvertFrom-Json | Where-Object { [datetime]$_.modified_at -lt $thresholdDate}if ($inactiveUsers.Count -eq 0) { Write-Host "No inactive users found. Exiting." -ForegroundColor Green exit}

In short: the app created a second folder ( [removed by moderator] ) because the Box service account it authenticates with may have a different root folder ("0") than the Box user where your original folder ( [removed by moderator] ) exists.Your files are being saved inside the app's folder ( [removed by moderator] ), not your existing one ( [removed by moderator] ). To find them, look for the service account's content in your Box admin console — it may be listed under "Service Account" or "App User" content depending on your Box enterprise setup.How do I see Service Account or App User folders????

When a folder is moved to the trash, webhook notifications for the files inside are not sent. Is this by design?Notifications will be sent for folders inside a folder that has been moved to the trash.

Need to Access Folder Using Personal User Connect using Server Auth Jwt For Accessing Folder and Files.But Didnt find Authentication tabWithout this can we connect through App?I have generated config but didnt work  might be enterprise id =0;Currently try to execute using this code.string path = @"D:\Box\Personal\config.json"; var reader = System.IO.File.ReadAllText(path); var config = BoxConfig.CreateFromJsonString(reader); var jwtAuth = new BoxJWTAuth(config);Is there any way to connect personal user with 3rd party api using Server Auth Jwt? 

Hi everyone,I would like to delete a V1 Webhook associated with my application, as I am planning to migrate to V2 Webhook.However, according to the official documentation, V1 Webhooks cannot be completely deleted. I understand that the only option is to revert it back to developer mode.Could anyone advise on how to proceed with this?[Application Information]- App Name: Dify Box Integration- Client ID: [removed by moderator]

Hello,I am currently developing an external system integration that retrieves data from Box via API.For this integration, we need to use an access token. However, the default access token expiration time is 1 hour, and refreshing the token every hour is not operationally practical for our use case.I would like to ask the following: Is it possible to extend the expiration time of an access token beyond the default 1 hour? In the documentation below, it appears that “Access Token Expiry” can be configured:https://developer.box.com/guides/authentication/app-token/app-token-setup#primary-and-secondary-app-tokens Could you clarify how to modify the expiration time and whether there are any limitations? Additionally, regarding Limited

hello,I created an API request with cUrl to give access to a folder to an external user. I used the collaboration request and it worked for a very few folders and doesn’t work with most of them.Here is my request#!/bin/bash# Set your Box API key and access token API_KEY="xoxp-My Api Key" ACCESS_TOKEN="My valid Token"# Set the folder ID to which you want to invite the user FOLDER_ID="198762389512"# Set the email address of the user you want to invite USER_EMAIL="useremail@gmail.com"# Set the collaboration role to "viewer" COLLAB_ROLE="viewer"# Define the cURL request curl -X POST "https://api.box.com/2.0/collaborations" \ -H "Authorization: Bearer $ACCESS_TOKEN" \ -H "Content-Type: application/json" \ -d '{ "item": { "id": "'$FOLDER_ID'", "type": "folder" }, "accessible_by": { "login": "'$