Hello.
I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.
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Hi ​
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To request a change in billing frequency and to initiate a refund, please contact our Billing Team at billing@box.com using your admin email address.
Please note that all requests are subject to evaluation in accordance with the Box Terms of Service.
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If you have any other questions or concerns, feel free to reach out. 
​@Jey Bueno Box Â
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Thank you for your message. We will try to find a solution based on your advice.
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