Hi ​@Hideaki SATO, welcome to the Box Community!

To request a change in billing frequency and to initiate a refund, please contact our Billing Team at billing@box.com using your admin email address.

Please note that all requests are subject to evaluation in accordance with the Box Terms of Service.

If you have any other questions or concerns, feel free to reach out.

​@Jey Bueno Box 

Thank you for your message. We will try to find a solution based on your advice.

I didn’t want the full-year membership how can I get a refund? 

Hi ​@gvianey, welcome to the Box Community! I’ve moved your post here.

If the selection of annual billing was unintentional, we kindly recommend reaching out to our Billing Team at billing@box.com. For verification purposes, please use your admin’s registered email address.

Kindly note that any requests regarding billing frequency or refunds will be reviewed by our specialists in accordance with the terms of service.

Thank you, and we wish you a truly wonderful day!