Hello.
I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.
Solved
Annual to monthly; Refund request
Best answer by Jey Bueno Box
👋 Hi
To request a change in billing frequency and to initiate a refund, please contact our Billing Team at billing@box.com using your admin email address.
Please note that all requests are subject to evaluation in accordance with the Box Terms of Service.
If you have any other questions or concerns, feel free to reach out. 😊
👋 Hi
To request a change in billing frequency and to initiate a refund, please contact our Billing Team at billing@box.com using your admin email address.
Please note that all requests are subject to evaluation in accordance with the Box Terms of Service.
If you have any other questions or concerns, feel free to reach out. 😊
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@Jey Bueno Box
Thank you for your message. We will try to find a solution based on your advice.
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👋 Hi
If the selection of annual billing was unintentional, we kindly recommend reaching out to our Billing Team at billing@box.com. For verification purposes, please use your admin’s registered email address.
Kindly note that any requests regarding billing frequency or refunds will be reviewed by our specialists in accordance with the terms of service.
Thank you, and we wish you a truly wonderful day! 😊
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