Cancel a Free Trial

Hi ​@Cancellation ASAP, 

Welcome to Box Community! 

I need help canceling my subscription before it ends! The directions do not work, i do not see an option anywhere to cancel. 

Hi ​@vvianaprado, welcome to the Box Community! Thanks for bringing that up. For future reference, cancellations need to be done by an admin using a browser.

I see you’ve already reached out to our Cancellations team, and your concern has been addressed. We appreciate your business.

Please don’t hesitate to contact us in the future if you have any concerns related to Box services. 😊

i want to cancel my subscription. i am in trail period, not interested in follow.

Please cancel my subscription and advise once done

👋 Hi ​@Nictaylorusa, I’ve moved your post to this related thread.

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

Thanks, and feel free to reach out to us if you have any other concerns. 😊

Need to cancel and refund my box account

Hi ​@Mills1540, 

Welcome to Box Community! We regret to hear that you’re terminating your Box subscription. 

In order to assist you with the proper account cancellation:

Hope it helps! 

Please cancel my trial subscription and close my account. I tried it, it's not for me at the moment.

I want to cancel my trial account immediately. 

Hi ​@jennp & ​@coraham, welcome to the Box Community! I’ve moved your posts to this related topic. We’re sorry to hear you decided to cancel your account. As discussed:

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

Thanks, and feel free to reach out if you have any other concerns or inquiries. 😊

Please cancel my subscription. I don’t need this services and I was asked to open a document through this service to view and I couldn’t. I am a mother from a daughter in high school and it wasn in regards to her school s**t. so please cancel my subscription. I am not  a business owner and the only way to check the documents for free was to fill out a trial period. NOW, that didn't even happy so please remove my subscription. I tried to get it done like it said to do through the admin control side but I saw nothing that was digital friendly to request a removal of the subscription to be canceled.

👋 Hi ​@cynthia, welcome to the Box Community! I’ve moved your comment to this related topic. We’re sorry to hear you’ve decided to cancel your subscription.

If you're unable to complete the cancellation online using a browser, please feel free to contact our Cancellations Team at cancel@box.com. For verification purposes, be sure to reach out using the admin email registered to your Box account.

We appreciate your business!

Hello,

When originally signing up for my business account, I accidentally put in the incorrect email address and could not get past the email confirmation. I created a new account with the correct email address and have been able to activate this new account.

However, I cannot get in touch with support, so I need assistance in creating the first error account so I do not get charged after the 14 day trial ends. 

Can anyone advise me on how to do this?

Thanks,

Allen

👋 Hi ​@allen-ppro, welcome to the Box Community!

If your account was registered using a misspelled or incorrect email address, please email cancel@box.com from your CORRECT email address and include the incorrect email used to create the account. Your request to cancel the free trial account will then be evaluated and processed accordingly.

For more details, check out Misspelled / Incorrect Emails upon Registering.

Thank you, and we look forward to resolving this for you! 😊

Thank you ​@Jey Bueno Box 

Please someone help I cannot afford to be charged this money. I need to cancel my free trial but the only option is to cancel my account when pressing the button it says the account will be fully deleted on the 23rd but my account billing starts on the 22nd. I just emailed the cancelling support for box.com and through that I only just found out that the phone number that they do not provide is only available during the week. It is the weekend I am in Australia. I don't even know if they have a number for us I've sent two support request. Should I cancel my account or wait for responses over the weekend?I only wanted the free trial to send a funeral video that I edited for a friends Dad who passed away I do not need this amount of stress please someone help

👋 Hi ​@hbhbe, welcome to the Box Community! We're sorry to hear that you've decided to cancel your account. I've moved your post to this related topic.

Your trial period was set to end on the 22nd, with billing scheduled to begin on the 23rd. I’ve reviewed the tickets you submitted, and I can confirm that your request has already been addressed by a specialist from our Cancellations team. Please rest assured that no charges have been or will be applied unless you choose to reactivate your subscription in the future.

For your reference, all cancellation requests are documented through support tickets. While our Cancellations team currently does not offer phone support, our Billing support team is available by phone for billing-related concerns such as payment inquiry, upgrade, increase seats, etc.

Thank you for choosing Box, and we truly appreciate the opportunity to have served you. 😊

I want to cancel my free trial. I followed the instructions provided via Box Support, but there isn’t a Permanently Cancel My Account option, as others have shared.

Cancel my subscription immediately. 

Hi ​@LUrban, welcome to the Box Community! Sorry to hear that you’ve decided to cancel.

Instructions for canceling online are pinned above this thread. Please make sure to use a browser when logging into the web app to proceed. For more details, visit this article: Canceling Your Box Account

If you're unable to cancel online or haven’t received a confirmation email, feel free to reach out to our Cancellations Team at cancel@box.com.

We truly appreciate your business!

I want to cancel the free trial and all the links I can find lead to a ‘The requested page does not exist.’ message.

👋 Hi ​@EG1, welcome to the Box Community! Sorry to hear that you decided to cancel your account and encountered an error while doing so online.

I see you’ve already submitted a ticket to our Cancellations team, and it has been addressed. Since your account was canceled before the trial ended, rest assured that no charges have been or will be incurred.

We appreciate your business with Box and look forward to working with you again in the future. 😊

Hello Box

I signed up to Box due to a client requirement. I do not need nor want Box. I want to cancel. Please help. All this process to ask to cancel is very annoying.

👋 Hi ​@David Swinson, welcome to the Box Community! I understand you're looking to cancel your account. I've moved your post to this relevant topic where this has been addressed. Please see the pinned answer above.

If you're having trouble canceling online or haven't received a confirmation email, feel free to reach out to cancel@box.com using your admin email for further assistance.

Thanks for being a Box customer!