Hi ​@Cancellation ASAP, 

Welcome to Box Community! 

I need help canceling my subscription before it ends! The directions do not work, i do not see an option anywhere to cancel. 

Hi ​@vvianaprado, welcome to the Box Community! Thanks for bringing that up. For future reference, cancellations need to be done by an admin using a browser.

I see you’ve already reached out to our Cancellations team, and your concern has been addressed. We appreciate your business.

Please don’t hesitate to contact us in the future if you have any concerns related to Box services.

i want to cancel my subscription. i am in trail period, not interested in follow.

Hi ​@daniel99, welcome to the Box Community!

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

Thanks, and we hope you consider Box again in the future.

Please cancel my subscription and advise once done

Hi ​@Nictaylorusa, I’ve moved your post to this related thread.

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

Thanks, and feel free to reach out to us if you have any other concerns. 

Need to cancel and refund my box account

Hi ​@Mills1540, 

Welcome to Box Community! We regret to hear that you’re terminating your Box subscription. 

In order to assist you with the proper account cancellation:

Hope it helps! 

Please cancel my trial subscription and close my account. I tried it, it's not for me at the moment.

I want to cancel my trial account immediately. 

Hi ​@jennp & ​@coraham, welcome to the Box Community! I’ve moved your posts to this related topic. We’re sorry to hear you decided to cancel your account. As discussed:

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

Thanks, and feel free to reach out if you have any other concerns or inquiries.