Support Forum

Hi, we've successfully verified our domain, but there's a 14-day waiting period before users can be enrolled as Managers. Is there any way to speed up or bypass this waiting period? We need to assign Manager privileges as soon as possible.Thanks for your help!

Hello,I switched from Box Sync to Box Drive in September 2026. Since the last update to v2.56 Box Drive asks at every launch of my MacBook Pro 15 2018 with Sequoia 15.8.2 to uninstall Box Sync. Obviously this fails because Box Sync has already been uninstalled.It re-displays the error message on https://docs.box.com/en/box-drive/getting-started-with-box-drive/uninstalling-box-sync-using-box-drive where I’m asked “Please open a support ticket if this happens.” But nowhere I can find how to do this.I also checked https://docs.box.com/en/box-sync/using-box-sync/uninstalling-box-sync-manually and nothing from that is left on my machine. And before the last update, Box Drive did not ask to uninstall Box Sync.So how to open a support ticket and how to get rid of this annoying bug?Thanks and best regards Markus

Hi, I am unable to add a user because it says they already have a freemium account. She said she has deleted that account but I am still getting the same error.  Payment button keeps loading. 

Hello, there ! I hear that one of our colleagues email address < [removed by moderator] She can not receive BOX registration email from now on.Please unblock if this mail account was designated as spam email account. I really appreciate for your support.

Box is working for about 5 or 6 years now. About two years ago I updated to Win11 from Win10, but this has been no problem for the functionality of Box. But now, starting three days ago, I receive the error message of an unsuccessful update to the new version, when firing up my computer. I have not made any changes to the system, that I would be aware of.Even starting the freshly downloaded  msi file does not work. When I click it, only a message appears “Please wait while Windows configures Box.” But then it closes and nothing further happens.Are there already any ideas, what can be the reason? Since I’m a free account user, it seems, I’m not able to open an official ticket for the issue.Any help appreciated! Thanks!

Hi, with the new Box format, I cannot upload my files. All the files are small 2-5 MB. The upload starts but stops at a random number of uploads.The are 300 files and it usually stops in the range of 600 uploads completed. Never seen a company that does not offer help directly. Please help.  

I haven an Enterprise account and need the Custom Terms of Service capability enabled on my account. 

 Does anyone get actual solutions with Box.com with this problem? DROPBOX.COM seems to be a much better platform and support.A couple weeks ago, I was accessing my box.com account with my normal login email address and normal password that I’ve used for 10 years while I was traveling in Pennsylvania. Instead of accessing the account, I got a notice of a six digit passcode number sent to my email address. I’ve been unable to access that email address for over three years. Therefore I cannot retrieve the six digit code and I’m locked out of my account. Box.com has my information but I cannot access it. I need access to my files!!!My box.com login email address is <removed personal information>. I can also provide my password to the help team. I want to open my account and then I can change my box.com account email to one that is still available to me.Box.com “help” named Manny insisted that they cannot help other than sending a new password to the account that I can’t access. That

Every time i move files between BOX folders in WIndows file explore, it crashes. It is really hindering our workflow.  My colleague and I are bothe having thsi constant issue this week.

 Individualです設定からメールの追加表示自体ありません 

I had college email account that i used to login to box.com. However, recently my college email got permanently deleted by the institution. How do i recover those files from that account? I cant login to box.com with account because it asks for password reset by emailing that account. And that account no longer exists because the university deleted the account

Hello! I need to add a user to my account but am getting the error associated with adding a user who has an existing account. Can you please help? Thanks!

Hello, I have gone to access a folder and it is completely missing. I can’t see it in the trash folder, I have searched and there is no trace of it. 

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I have verified that if a user follows a certain path to a directory they see different contents than other users.  Example: Looking for a customer folder.  Same level of access.  One person sees it, someone else does not.Happend both locally and via cloud.  Question - Is there a way to clear local cache? (If it is related)Question - Is there a true hierarchy to folder structure or can it be forced?

wie kan mijn help want mijn box vraag om een onderesteuningsaanvraag waar kan ik het vind 

what the title says...I am just trying to upgrade my personal account to allow for more storage and it says I need further verification. It says to contact drop box support, but then it only leads me to this forum rather than a real employee… 

Environment: macOS 27.0.1 (build 26A434), Apple Silicon. Box Drive 2.54.172 at first, then 2.55.132 after a clean reinstall. No proxy.Symptom: The browser login works and the redirect back to boxdrive://oauth2_redirect arrives with the matching state. Box Drive’s call to POST https://api.box.com/oauth2/token then fails with {'error': 'pkce_verification_failed'}. The app shows UNKNOWN_OAUTH_FAILURE and goes back to the login screen.How often: Every attempt (9 in total, Oct 13–19), including the first one after a fresh launch. Tried with Safari and Chrome.Already tried:Reset with Box’s own uninstall_box_drive script Fresh install of 2.55.132 from e3.boxcdn.net (signed and notarized) Allowed Box Helper in Login ItemsRequest IDs:0b6ad7cc9bc66f9fa5779d14e12af226a: 2026-10-19 12:55:54 IST, v2.55.132 1500093265dc46580cc1b816db9536c42: 2026-10-19 12:02:10 IST, v2.54.172 068b66bfe2f2365a28ee5e8f0e67bd1a1: 2026-10-13 19:09:13 IST, v2.54.172

I am attempting to upgrade my account to a business plan and am getting the following error:There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com. I am unable to find anywhere to submit a ticket.  Any advice? 

Hi, our account isn’t allowing further uploads. It’s saying our storage limit has been reached but we are on a business account and I thought storage was unlimited.

Hi, My primary email on my box account has been deleted and is inaccessible. I added another personal email to that account but in order to do so, it needs to verify with the old primary email that can no longer be opened. Can box delete the primary email for me and use the new personal email as the primary email instead?  Thanks!

Hello, Each time I try to upload a file to Box, I get an Error “Network error” message. I have tried several options to troubleshoot, including using different browsers, clearing all cache, restarting my computer and confirming file names are appropriate. Please assist in resolving this thank you!