Support Forum

There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: invalid_client Show Error Details (DOES NOT SHOW ANYTHING FOR THIS)

Recently, I have experienced an issue where every Excel workbook I open from Box Drive will open with the message “This file has been moved. We recommend saving it now to finish moving it.”Some things to know:It only happens with Excel files, nothing else. The files have not been moved as their location, name, and last modified dates all reflect that which is in Box Online. Uninstalling and reinstalling Box Drive does not fix it Repairing Office does not fix itI have heard of other users having a similar issue but have not seen a resolution from Box yet regarding this.

I am getting this access issue when I try to access the Box videos for my school.  

I tried to install Box Drive on a 2015 MacBook Pro running on an Intel i7 with MacOS Monterey 12.7.6.  The installation failed (see attached screenshot). It’s not clear to me whether or not Monterey is supported and, additionally, there is a requirement that “Box Sync is not installed”.  I cannot find any guidance on how to uninstall Box Sync.  

I recently received an update notification through Box Drive. I installed the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version." Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue." And then forces me to quit the app. I need guidance on fixing this problem asap.

Will Box Drive support Adobe Bridge before you retire Box Sync? This is the main program we use to access and organize the images we are storing, so unless Box Drive works with it, we can’t make the switch.

Hi, After switching from "old" Box Sync super simple and efficient app to Box Drive, indexing of Box folder is not possible in Windows 10. I found very inconvenient to use new searching method which requires to EVERY time to open "Search in this folder" from folder context menu in order to search. You can imagine how is that frustrating for someone who because of nature of work has to do search in that way hundred times per day, and who done that in past just using typing and let windows indexing to do the work and fast retrieve files. Can you provide some workaround for this, and if not can you tell me do you plan to fix that in product roadmap? Tnx, Ivan 

I have an external user that I want to bring over to a managed user. I click “Convert to Managed User” and then a window pops up to notify the user that they are being converted.  When I click send it a notice pops up saying unable user unable to be invited to join the enterprise. How do I get round this?Thanks

Hi, when I'm in the morning trying to open an Office-file, after I have logged into Box on Chrome/Windows 10, it already needed daily reinstall, because I'm emptying my browser-cache automatically on a daily basis as I sometimes need to visit several hundred websites per day. So no option to not empty the browser cache. It was tedious enough up to now to reinstall Box-tools always in the morning. Since two days this task has become even more cumbersome as Box tools cannot be installed anymore. It always exits with some error description, stating that the Box version already installed is newer than the one just downloaded. The only thing that helps is going to Windows app removal and de-install Box tools and then reinstall it. I'm feeling quite tired by now about this Box tool behavior. When will this be corrected? Can't the Box tools be installed somewhere else than in the browser cache area? This is not practical at all, Box is supposed to save time, not cost me daily 5 min

I received an email purporting to be from this site regarding “Box Sync end of life”; is this legit? 

I got this account a long time ago for some organization I was working with. Apparently my account is associated with an organization somehow. As I don’t use this service any more, I just want to remove my account. When doing so from the admin panel, I just get an error: “An unexpected error has occurred. Please try again.”.Can you please, please, please just remove my account and all data associated with it?

Hello Box Support Team,I am currently configuring SAML SSO for Box using Azure AD as the Identity Provider, but the setup seems to be stuck and I’m unable to proceed.Issue description I started the SSO (SAML) configuration around 6:00 PM yesterday (JST). Since then, the Box Admin Console has continuously shown the status:“Awaiting file connection” Under SSO Certificates, it still shows “0 of 2 in use”. What I have tried I have attempted to upload the SSO certificate multiple times from the Admin UI. The upload appears to complete, but the certificate is not recognized in the UI, and the count remains 0/2. I have reviewed several Box and Azure SAML setup articles and documentation, but none addressed this specific behavior.

Hello Box Support Team,We are experiencing an issue with the Box Desktop application on macOS.The “Copy Shared Link” function does not work properly.When we select Copy → Open Link, it opens a page showing an error message such as “This file has been deleted” or similar, even though the file still exists and is accessible from the Box web interface.This issue is occurring for multiple users within our organization, not just a single account.The affected users are using different operating systems, but the same problem is reproducible.Please note that our application language is Japanese, so the exact menu or feature names may differ slightly from the English UI.Could you please advise on the cause of this issue or any possible workaround?Thank you for your support. Reported at December 12, 2025, 11:20 JST.

Is it possible in Box Admin to locate which users have box sync running as I know its going to be EOL in a year.

Anyone know why Adobe Bridge and Finder would be populating an older version on my Box content? I see a folder online (signed into a web browser) but don’t see it when I drag and drop the Box info into Bridge from Finder. Called Adobe support. They said an Apple permissions thing. Called Apple and they say call Box. And Box has no support options. I’ve tried force quiting all apps and a hard reboot. Any insights appreciated. 

I created a business account with 13 users and the unlimited storage. I went to add the csv contact list for my slots of users and the only one that got added was the none existing box user. and then one of the users became a collaborator. How do I go about adding all of these pre existing accounts under me with all of there folders and content they already have access to?

I have a GoPro 360º camera and the video files come off like {filename}.360 (the file extension is *.360) and for some reason Box doesn't want to upload these files. I have other mp4 files in the same directory that are larger files and upload fine. I suspect the limitation is due to the file extension? Has anyone else seen this, and do you have any ideas for how to workaround it?   Screenshots:

Please can anyone tell me what is the meaning of this “There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.” What can I do to go further?

I need my MFA reset for my account--not this one (I had to create this one to access support), but for my other account. I cannot log in due to not having my MFA device anymore.

When i open file excel box . Microsoft excel have pop up “sorry we, couldnt open https://api.box.com..after i check because account login address us is different  with api.box. how to solve  or hidden grant to box apear on excel , word and power point?

Hello,Recently a popup window opened each time I’m using Box and it’s really annoying. How to stop it?I already tried to reload as it’s written but it didn’t work. Thanks in advance 

I am missing several folders and many files from my Box account.

When I sign in, the following message appears. Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.To tell the truth, I’m the IT administrator in the organization myself, but even if I ask myself how to solve it, I can’t figure anything out😭Of course, I searched for previous cases of similar issues. Previous Case1I Keep receiving this Message: Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue. – Box SupportLog out and log in to the Box website? → Yeeees. But nothing get solved Pleas

Hello,I just used box mobile app to record an hour long interview. I hit save after the interview and now am unable to find it in the box folder. Is there any way to recover this audio?