Support Forum

having an issue where every time I open a MS office doc it wants me to "Log in to grant access to Box." It does it every time I open a Word doc and doesn't seem to register. I've had this set up this way for months/years, so I'm not sure why it's being finicky all of the sudden. This dialog comes up both when I fire up a file from a Box/Explorer folder and when I open Word first and navigate to a folder within the Box Drive. This issue is not a problem on my other laptop.

We received an invite to upload docs to an enterprise user. However, my entire file is not being fully uploaded, nowhere close to the 10MB limit. More than half the file is buffering, stating, “Something went wrong with the upload. Please try again.” As an invited user merely uploading a file, am I being forced to upgrade to upload to an enterprise user? Am I reading this correctly?  

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role.Thank you.

My accountant is requiring me to set up 2FA. I have tried setting it up using both the SMS option and the Authenticator app option. I have followed all the steps and saved the changes. Yet when I log out and log back in, it’s letting me right into Box - it’s not requiring 2FA. Usually I use Chrome as my browser, but I decided to try Safari and only the first time did it require me to use the authenticator app. After that it let me in without it. I tried deleting cookies, etc. but it still is not requiring 2FA.

I keep receiving error messages related to a couple of folders every time there's an update to Box, but I've got used to ignoring them.  The error message that's really annoying is one I receive about failed file uploads (which can be to any Box folder). For example, I just received this warning message: I only show the minimized window because the file names may have confidential details.  But when I look in the Box folder, the files are there and I can open them. It doesn't matter how many times I click the "Try Again" button, Box still tells me that the files failed to upload .... and yet they are there and able to be opened, edited and saved.  Unfortunately, I don't seem to be able to find instructions on how to clear the error message.  If there any way to do this, apart from logging out of Box and then logging back in again?

Any plans to support the preview of ARW files?? I see this was a post from many years ago but we are still not about to see these files

退職予定の社員が、削除してしまったデータを確認したいです。すでにデータはゴミ箱に捨てられていて、ゴミ箱も空にされています。

Hi team,Need technical support.Everytime we sent Editor access to someone with their specific folder, they always encountered issues like having trouble completing the sign up for Box, and we always had to resend the invitation and have them reset their password. It causes us poor customer service. Would any of you be able to explain this issue? It happens everytime.Thank you!

Hello Box Drive will not open PDFs No error message, just flashes, but does not open

Hi there,I’ve just installed MacOs Monterey on an old machine, juste for working purposes.The OS is freshly installed. The latest vesrion of Box Drive doesn’t seem to be able to be installed (error at last step). The error is shown on another topic.AI told me it’s because of a swift compilation incompatibility. Before migrating to another cloud service : is there a way to download an older Box Drive version, like the one I have on another Mac (and that works!)?Thank you,Stephane.

Hello im getting “folder for the request cannot be created found please check configuration”  box service account is authorized.  any assistance would be helpful

How do I submit a ticket? Other people have asked this question, but their instructions were unclear. I need to get in contact with customer service, when I log into my account on the Desktop app it does not work. 

I can't seem to make sense of the directions for using Box to create and manage tasks. In support (https://support.box.com/hc/en-us/articles/360043695954-Adding-Comments-and-Tasks) it says to  Click a file's name to open it in preview. In the Activity sidebar, click Add Task and select Approval Task. Where is the Activity sidebar? It says that it is on the right, but I can't find it. I can't find anything when I am in a note that says Add Task. Any guidance is appreciated.  

Hello I am trying to search the contents of all my files for a specific term but the Box search is only searching folder names and file names, and not searching within the content of the files themselves. This is a critical part of my workflow and one of the main items I need if I switch my company over to Box from OneDrive. Is there a setting I am missing?

We have difficulties in previewing files with .cr3 extension that are Raw files from Canons cameras. This makes time very difficult, because we have to download all the files to the computer so we can only view the file of interest later. It would be nice to organize this for an upcoming Box update.

Is it possible to view?Sony's ARW raw image files. (Like it is with Canon CR2).

I am unable to upgrade to the Starter plan due to an account verification error. When I try to upgrade, I receive the following error message: "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com." I need to upgrade to the Starter plan as soon as possible and would appreciate if this issue could be resolved by tomorrow. Could you please help me complete the account verification process so I can proceed with the upgrade? Thank you for your assistance.

We are in the process of developing a .NET console application intended for a scheduled task that will delete files associated with a specific tag.We are utilizing Visual Studio 2022 to create this console application. Although we can reference Box.V2.Core through NuGet, the namespace is not recognizing the packages.Please refer to the attached screenshot for further details.We tried the same with box SDK and facing the same issue.

I am requesting the cancellation of my Box Personal Pro subscription and a full refund for the charge that was taken from my account on December 27, 2025.The annual subscription auto-renewed on 12/27/2025 for $120.00, which I did not intend to continue. I noticed the charge shortly after it was processed and am contacting support immediately to request cancellation and reimbursement.

I would like to request a refund on something I didn’t renew. I was charged $120 Today in my bank account and I would like to get a refund as soon as possible because I do not use box at all, and I did not renew my subscription at all, so I don’t even know why this $120 was charged to my bank account.

Shortcuts created by others are not visible from either web browsers or BoxDrive. How can I make these shortcuts visible and usable?I would appreciate any advice.

STORAGE FULL, BUT IT ISN'T

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

I am writing to request assistance with changing my Primary Login Email to release my current email address.I attempted to do this myself, but I encountered two issues: There is no "Change" button available in my settings. When I tried to add a new email address manually, the system displayed an error message. Could you please help me change my Primary Email to: [removed by moderator] My goal is to free up my current email address ([ [removed by moderator] ]) so it can be used for a new account.Thank you for your help.