Getting started in the community

I shared the folder with the external user. When the user tried to log in, the Verification code cannot be received.  She can log in and access the folder previously, but now, the code cannot be delivered. Please help.

Hello, I am missing a folder in The Box Account, I noticed this just about 4 weeks ago.  Can someone please assist me with restoring the missing folder?

Customers can now apply a Custom Extract Agent to a parent folder and automatically extract content across its nested subfolders, including existing files and new content as it’s added.We released a set of improvements to how Box Extract manages folder-level extraction, bringing greater flexibility, reliability, and control to Custom Extract Agents. These changes lay the groundwork for more scalable and conflict-free metadata extraction across your content in Box.Users can now apply Custom Extract Agents created in Box Extract to folders and subfolders to automatically extract structured data from both parent and subfolders at the same time, and apply that data as metadata in Box. Previously, Custom Extract Agents created in Box Extract can only be applied to parent folders to automate data extraction at scale. With this new feature, customers will be able to leverage Custom Extract Agents to automatically add metadata to existing files or new files added to a folder and its subfolders

The new Custom Extract Agent builder in Box Extract enables users to upload sample documents and build, configure, and test Custom Extract Agents for higher-quality extraction and accelerate time to value.We updated the Custom Extract Agent builder experience for end users within Box Extract, introducing the same agent building experience that was introduced as part of the AI-Generated Metadata Templates but without the ability to create a metadata template, providing a cleaner, more intuitive workflow for creating and testing Custom Extract Agents.End users can select from pre-created metadata templates and choose which fields their Custom Extract Agents should extract data toWhen selecting "Custom Extract Agent" from the "New" button, end users are displayed with the new Custom Extract Agent builder experience, which provides them with a split view that allows them to select an existing metadata template and configure AI instruction and prompts for more accurate extraction results. U

Hey Box Community! 👋We’re thrilled to share an exciting update for admins looking to balance cutting-edge AI innovation with enterprise-grade governance: new Admin Model Controls and Compliance Management for Box AI!Whether you are managing AI usage across teams or operating within strictly regulated environments, you now have centralized, granular control over how AI models power your workflows.🚀 What’s New for Admins? Granular Model Governance: Directly from the Admin Console Models page, you can view, enable, or disable specific models based on provider, tier, capabilities (like Pro mode), and compliance levels. Set Organizational Defaults: Configure the default model used by the Box Agent across Box AI Home, Notes, Files, and Hubs. Unlocked for Regulated & High-Security Teams: With admin-level model filtering, Box AI Home can now be safely enabled for environments requiring FedRAMP Class D (High) and DoD Impact Level 4 (IL4) compliance (in addition to FedRAMP Class C / Mo

What should an organization ask its provider? Scope of residency What exactly is guaranteed to remain in-region: file content, metadata, indexes, thumbnails, previews, logs, encryption keys, backups, and replicas? Does “in-region processing” include AI inference, content extraction, search indexing, malware scanning, and document previews? Are disaster-recovery copies kept in the same region? Access and transfers Can provider employees, support teams, or sub-processors access the content from outside the region? Which legal entity is the customer contracting with? Where are sub-processors incorporated and where do they process data? What onward-transfer mechanisms and contractual safeguards are used?  The ICO specifically recommends reviewing the provider’s legal entity, global processor network, and transfer arrangements. ICO guidanceCollaboration and lifecycle events What happens when users from different regions collaborate? Which Zone governs a file created in someone e

Dear Box Community, as a follow up to our recent community roundtable, I wanted to provide more background on in-region processing and why it is becoming more important. In this post I will cover the following questions, referencing our Box Zones white paper and other sources.  What counts as in-region processing? Which content operations matter? What trade-offs arise between residency and collaboration? What should an organization ask its provider?   If this is helpful or if you have further questions please comment in the replies! What counts as in-region processing? In-region processing means that content is stored and processed within a customer-selected geographic region, or “Boz Zone.” The Box white paper frames this as covering the content lifecycle - not only primary storage, but also routing, upload, download, and cross-Zone collaboration architecture. Box Zones white paper A Zone includes a primary and backup data center. In Box files are stored according to the top-l

As part of our ongoing commitment to transparency and security, Box is helping our customers navigate the recent updates introduced by the Federal Risk and Authorization Management Program (FedRAMP). As part of the FedRAMP 2026 Consolidated Rules, FedRAMP has introduced significant updates, including new terminology, that affect how federal agencies and cloud providers describe and pursue FedRAMP status. If you use Box to secure and manage your regulated content, this article explains what is changing, why these updates are being made, and what they mean for your organization.Why is the Terminology Changing?The FedRAMP Program Management Office (PMO) updated its language to clarify the distinct roles of Cloud Service Providers (CSPs) and federal agencies under federal security guidelines: Avoiding Confusion with Agency ATOs: The law defines a FedRAMP authorization as "a certification that a cloud computing product or service has completed a FedRAMP authorization process." Transitioning

Hi Box Devs 👋 ​Your agent is only as powerful as the information it can reach. Browserbase opens up the web, and Box transforms what it finds into secure, actionable enterprise knowledge. ​Join us on Wednesday, August 26, 9AM PT for a hands-on technical session packed with live demos of Browserbase and Box powering real-world agent workflows.Sign up here: Browserbase + Box: Unlock your agent’s full capabilities ​In this live webinar, you’ll learn how to: ​Give agents secure access to authenticated websites and browser workflows ​Store, search, and reason over the collected content with Box ​Keep agents and humans working from the same shared context ​Featuring:​Chris Kim — Senior Developer Relations Engineer, BoxKyle Jeong — Growth Engineer, Browserbase​📅 Wednesday, August 26⏰ 9:00–10:00 AM PDT📍 Live on Zoom​Hope to see you there, and bring your questions!

Thank you to everyone who joined our Community Roundtable hosted by ​@Ben Weiner from Box , Katia Krasko, and Stuti Tandon, this session brought together for Box community to explore how organizations can transition from uncontrolled “token maxxing” to strategic, high-ROI AI optimization using the new Box AI Insights Dashboard in the Box Admin Console.   1. Summary & Core PillarsAs organizations rapidly deploy generative AI and custom agents across daily workflows, enterprise admins face a common governance challenge: understanding how AI is being utilized, by whom, at what scale, and at what cost.Without centralized visibility, organizations risk:“Token Maxxing” / Waste: Runaway consumption and inefficient prompt designs without clear business alignment. Budget Surprises: Inability to forecast monthly AI Unit allotments accurately. Siloed Innovation: Missing out on powerful custom agents and automations developed by individual teams.To bridge this governance gap, Box introduced th

Hey all - the Box Customer Success team is fortunate to spend time talking with customers across all industries and company sizes, so we again want to share some of the most common themes we're hearing, along with guidance and resources to help you get the most out of Box: What we're hearing: Security and compliance are top of mind, especially for customers in financial services, legal, healthcare, and government contracting. Box Shield, Shield Pro, and Governance are the most common areas of focus for our customers (after Box AI!) For End Users: Understanding how your organization classifies and protects content helps you work more securely. If you see a classification label on a file, it means your admin has applied a security policy to it. For Box Admins: Shield and Governance give you powerful tools to classify content, detect threats, enforce access policies, and meet compliance requirements (like FINRA, eDiscovery, retention, legal holds). You can learn more about these at the re

That question came up during our recent community roundtable - and it gets to the heart of responsible AI adoption. AI agents can do more than retrieve information. Depending on how they are configured, they may read, summarize, create, move, share, or delete content and trigger actions in other systems. That combination of data access and autonomy creates a new governance challenge: organizations must control not only who can access content, but also what an agent is allowed to do with it. A practical starting point is to establish five principles. 1. Start with data governance, not the AI toolBefore enabling an agent, understand the data it may access  what's sensitive, regulated, or subject to legal hold, and who owns it. Then ask:Are permissions current and appropriately scoped? Is content classified consistently? Are there outdated, duplicated, or overshared files an agent could surface?An AI agent can amplify existing permission and classification problems. If employees already h

We are excited to announce a new enhancement to our Box for Microsoft 365 integration, designed to boost mobile productivity by introducing real-time co-authoring support on mobile devices.Key CapabilitiesSeamless Real-Time Collaboration: Users can now co-author documents in real time with colleagues directly from their mobile devices using the Microsoft Word, Excel, or PowerPoint apps. Automatic Saving: All edits and updates are automatically saved back to Box in real time, ensuring version control and data integrity. Flexible Access Points: Users can initiate co-authoring sessions seamlessly by opening files either directly from the Box mobile app or from within the respective Microsoft mobile apps.For Admins: Please ensure that the Box for Microsoft Co-Authoring integration is enabled for your users so they can take advantage of this new enhancement. For more details, please refer to this support article.For Users: To learn more about how to use this integration on your mobile devic

System metadata, like signature requests status, recipient name, date and time stamps, and more, are automatically collected and saved to the final signature request filesWe are excited to introduce the first phase of an integration between Box Sign and Box Metadata, connecting your e-signature requests seamlessly with your content ecosystem. By automatically capturing key signature request details as structured, actionable metadata on every signature request, we made agreements easier to find, organize, and build workflows around. This integration enables your organization to track agreements in real time, automate downstream business processes, and maximize your investment in AI.The initial phase of this integration begins with the ability to automatically create a standardized, read-only Box Sign Global Metadata Template for every signature request. As recipients take action, key transaction details are captured as system metadata and updated in real time, including information such