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Q&A, Conversation for Admin and End User specific topics

93 Topics
Jey Bueno Box
Jey Bueno BoxCommunity Manager
asked in Admin Forum
Thursday’s FAQ: Inviting External Collaborators to Your Box Hubs

👉 Box Hubs are intelligent portals designed to securely curate, organize, and share content, no matter what file type, or where it lives.Note: Box Hubs is currently available in beta and is available in Enterprise plans and above. We’re thrilled to announce the upcoming update for Box Hubs <Beta> : sharing Box Hubs with your external collaborators. This enhancement is designed to make teamwork even more seamless and effective. When you’re ready to share a Hub, you can add external collaborators to view the Hub.I’ve summarized below a few FAQs regarding this next update:  How to identify if Hub has external collaborators: A Hub with a gray globe icon 🌐 or "globe + external" label indicates it has external collaborators.   Why is there a Globe Icon next to my Hub name: The globe icon signifies that the Hub includes at least one external collaborator. Can external users see my content in the Hub: External collaborators can view Hub content unless Shield classifications block t

260
Jey Bueno Box
3 months ago
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bj_gibbonsNew Member
asked in End User Forum
need help - upgraded paid w apple//, no support@box.com // how to get help?

Hi Jey I paid 79 Apple throh the box app for an up grade annual. Did not upgrade. I have images to prove.  see attatchments. There is no support@box.com Can you help? Brianenc 

251
Jey Bueno Box
3 months ago
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sobermeyer BoxNew Participant
asked in Admin Forum
Box Drive Audit?

Hi there! I’m hoping to audit users to ensure that everyone is on Box Drive instead of Box Sync, we’ve been trying to change all our users over to ensure they’re on Box Drive and more up to date!Is there a way they can monitor this or pull a report on this in Box? 

321
Jey Bueno Box
3 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Optimizing Security Settings: Best Practices for Enhanced Protection

🔏 Effective security settings are essential for protecting sensitive data and maintaining organizational integrity. They involve configuring controls for user access, authentication, and password management to safeguard against unauthorized access and breaches. By implementing strong security measures tailored to your organization’s needs, you ensure robust data protection and enhance overall security resilience.This guide summarizes the steps for optimizing and configuring your account’s security settings to meet your organization’s specific requirements.  ⚙ Access Security Settings: Go to Admin Console > Enterprise Settings > Security tab   📱 Signup and Login Settings: Self Signup: Allow users to add themselves by directing them to your account’s custom URL to sign up Account Creation Notification: Email notifications for new user creation. Immediately (default): Sent as soon as a managed user account is created. In daily summary emails: Sent once pe

740
Jey Bueno Box
3 months ago
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sherry fanNew Member
asked in Admin Forum
Admin Console cannot find files uploaded by AppUser

I am new to Box.I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.But the created folder and file are not shown in https://app.box.com/folder/0.Why? and how to see the uploaded files in console？

687
S
3 months ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in End User Forum
Best practice: Planning your folder structure

One of the most important 1st steps when starting out with Box is planning your folder structure. Checkout this article which covers the following points.  Here are some questions to consider before designing your Box folder structure:Who moves, owns, and maintains the content? What root level folders make sense for your org? This is typically based on the departments, regions, or groups using Box. Does your organization prefer to give users the ability to create and manage their own top-level folders? Or does your organization prefer to own (and control) all root level folders? Do your Admins and co-admins need full access to users' content? Are different levels of access needed for users, or are groups appropriate? Are there any particular security needs around any of your content? Folder Structure Basics:There are two basic Box folder structures to choose from: open folder taxonomy and closed folder taxonomy. The taxonomy you choose is largely based on your internal security protoco

811
Jey Bueno Box
3 months ago
GabrielatBox
GabrielatBoxNew Participant
posted in End User Forum
How to add passwords or an expiry date to your Shared Links!

 Something I often go over with end users is how to make our shared links a little bit more secure.So, in this video I’ll demonstrate how you can add a password or an expiry date to your shared links with just a few clicks. This is a great feature for adding that extra layer of security when you share something.Let me know if you have any other questions in the comments!

721
Jey Bueno Box
3 months ago
Hiro Box
Hiro BoxParticipating Frequently
asked in End User Forum
Best Practices for Differentiating Personal and Departmental Folders in Box

Is there any way for us to make it easier for users to distinguish between personal folders and departmental folders?

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3 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
asked in End User Forum
What’s the difference between collaboration and shared links?

💡Understanding how collaboration and shared links features work ensures you manage access effectively.This quick guide summarizes the difference between collaboration invites and shared links which would help you choose the best method that fits your needs:Collaboration:Invites individuals or external users to a file or folder Requires a Box account to access file or folder as a collaborator Allows users to view, edit, upload/download, and receive updates Ideal for long-term projects and detailed interactionShared Links:Provides a unique URL for access to specific files or folders No Box account needed and users will not count towards seats used Users get “read-only” access and won’t be able to make changes to your files Customizable permissions and security settings Best for sharing content with internal or external users without editing rightsYou may also visit these articles for more details:Collaboration FAQsShared Links FAQs

1060
Jey Bueno Box
3 months ago
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PeggyNew Participant
asked in Admin Forum
Can people with public link comment?

I send the public link to specific people. I would like them to be able to comment on a particular upload but recently learned that they are no longer able to do this. Is there a setting for this or are people with the public link no longer able to comment?  Thank you.

362
Pouncysilverkitten
3 months ago
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WilliamHouNew Participant
asked in Admin Forum
Box App "OneSpan Sign CA" hasn't been listed in Box App Market

I have submitted our new Box App "OneSpan Sign CA" at Aug 20th, and it hasn't been listed in Box App Market, I want to know are there anything I need to do to make the process go ahead. 

201
Marc Box
3 months ago
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WendyC BoxNew Participant
asked in Admin Forum
CrowdStrike Integration

When will CrowdStrike integration with Box be available in GA?

351
afrasiyab Box
3 months ago
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WendyC BoxNew Participant
asked in Admin Forum
Basics for setting up a Hub

Could you share the steps for setting up a Hub in Box? Thank you - 

361
Hiro Box
3 months ago
cbusbey Box
cbusbey BoxNew Participant
posted in Admin Forum
DocuSign Integration - Setup

Hello Box Community - I have recently been apart of a team testing a Docusign integration into Box and we ran into a roadblock. When attempting to configure the integration, we wanted to connect the two platforms with a CoAdmin service account vs our Admin account. We noticed that even with the CoAdmin & Admin account had the same level of access/permissions, Box’s folder structure would not populate when attempting to make the connection on the Docusign side. We ended up manually entering the desired landing spot (ex. “Folder Name/Subfolder Name/Executed Document”) and the executed document routed to the correct folder. Has anyone else successfully integrated DocuSign & Box with a CoAdmin account, and if so, were you able to get Box’s folder structure to populate when creating an automated “action” on the Docusign side? Thank you!Chris 

170
cbusbey Box
3 months ago
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WendyC BoxNew Participant
asked in Admin Forum
How do I set up a Hub?

Could you share the steps for setting up a Hub in Box? Thank you - 

440
W
3 months ago
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n.shigemiNew Member
asked in Admin Forum
About Flow ”Set Template Folder”

I am using BOX for Salesforce, and I would like to use the default "Set Template Folder" flow to set up a template.By default, the flow is executed when a record is created, and BOX folders are created for records that do not require them, just like other records.I would like to change this so that the BOX folder is created when the "Create Folder" button is clicked, instead of when the record is created. How can I do this? I am new to using BOX and Salesforce, so I would appreciate it if you could provide detailed instructions.

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4 months ago
John Carpentier Box
John Carpentier BoxNew Participant
posted in Admin Forum
Getting ready for a content migration into Box

Preparing to migrate content into Box from an external system? Our native tool, Box Shuttle, makes this easy and gives real-time insights into content and structure while allowing granular controls and delta sync.But what steps should you take while preparing to move a bulk a content? Here are the steps we recommend:Identify migration content Define migration requirements Large files Collaborations and email notification settings Scale considerationsYou can follow the links for each topic to our Box Support site to learn more, and ensure you’re fully prepared for your upcoming migration.

301
Pouncysilverkitten
4 months ago
Kirby Platt Box
Kirby Platt BoxNew Member
asked in Admin Forum
Value Reporting for my Executive Stakeholders

What are the best reports I can run to help illustrate the value and usage of Box to my Executive Stakeholders? Should I be looking at Active Usage? Logins? Certain types of action metrics?

352
Pouncysilverkitten
4 months ago
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KatieZBoxNew Participant
asked in Admin Forum
Microsoft coauthoring via Box Drive?

Can I use Microsoft coauthoring via Box Drive? My users tend to prefer to use Box Drive over the web app but I want to ensure my teams are collaborating in real time, seamlessly.

481
Pouncysilverkitten
4 months ago
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jackboxNew Participant
asked in Admin Forum
What are 'waterfall permissions' ?

I have heard that Box uses ‘waterfall’ permissions? What are those and how do they impact who has access to content in Box? 

351
Pouncysilverkitten
4 months ago
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tgenaro BoxNew Participant
asked in Admin Forum
Replace legacy ECM with Box

Is it possible to replace an aging legacy ECM system with Box?

51
Pouncysilverkitten
4 months ago
Dan Gould Box
Dan Gould BoxNew Participant
asked in End User Forum
Departmental Adoption Best Practices

I have many customers that are setting up their Box environments to optimize department level service accounts and folders to hold organizational information. This enables better content stewardship and ownership from the enterprise, and reduces risk.From a non-technical standpoint, what campaigns or messaging do you share with end users to encourage departmental uses (versus creating and utilizing personal folders)?

161
A
4 months ago
dzarazua Box
dzarazua BoxNew Participant
asked in End User Forum
What makes up the infrastructure of Box? AWS, Google Cloud, or another provider?

What exactly makes the infrastructure of Box in terms of data centers and public cloud services? Woudl it be AWS or Google? 

240
dzarazua Box
4 months ago
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aschwartz BoxNew Member
posted in End User Forum
Healthcare use cases with Box beyond research

Hi all, I know many of our healthcare customers love Box for external collaboration for their research teams as Box is both a secure platform for PHI and has advanced collaboration permissioning.With classification labels, Box provides real-time user-facing alerts if someone accidentally tries to share a classified document with an external user, as opposed to other DLP tools that delete the content after it was already shared, and never notifying the user. Working with other universities on research is easy and secure, and integrations with tools Microsoft Office allow users to co-author in real time. I’ve also seen Box used in patient safety and quality departments as a PHI-approved repository for problem investigations and policy/procedure updates. RCAs, incident response proposals, and presentations can be edited and updated directly in Box with tasks and annotation, and then receive sign-off in Box with Box Sign.How else are healthcare organizations using Box? 

551
Dan Gould Box
4 months ago
LauraTagatac Box
LauraTagatac BoxNew Participant
posted in End User Forum
Customize your Box home page

The default home page of the Box web app is your All Files page, which can be sorted by name, updated date, or size, but what if you want more control over how your home page is organized?You can create your own list of Favorites, or create multiple lists, known as Collections, and use either as your default home page. I personally find having my home page set to Favorites as a huge time saver because I can pin my most used folders and files there for easy access, which cuts down on time spent navigating or searching.First, to add a file or folder to Favorites or a Collection, hover over it, click the star-in-a-box icon, and choose where you want to add it. More details and screenshots can be found on Box’s support site here: Using Collections.Once your lists of Favorites or other Collections have been created, go to your Account Settings by clicking on your avatar or initials in the top right corner of the web app, and select ‘Account Settings’ from the drop-down menu. In the top sect

1073
thomasdeely Box
4 months ago

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