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Q&A, Conversation for Admin and End User specific topics

123 Topics
D
Dave_BNew Participant
asked in End User Forum
Using pinyin in filenames

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

303
Jey Bueno Box
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boxuser360New Participant
asked in End User Forum
Box folders on one of the computers is not syncing

Hi,In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.I'm guessing the internet is not an issue here since the other two computers are syncing fine.I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.Please help me resolve this issue.Thank you.

791
Jey Bueno Box
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pomi4147New Participant
asked in Admin Forum
I can't login to my account

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

671
Jey Bueno Box
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Tony C NYCNew Participant
asked in Admin Forum
BOX Drive - Authentication issue with SYNOLOGY Cloud Sync

I had a power hit, my SYNOLOGY device running cloud sync dropped the connection to box.  It now fails to re-authenticate - I get the following error.   Windows received an HTTP error message: 403 (Forbidden) from "synooauth.synology.com"   All other devices work just fine and I have double checked credentials and updated all drivers and restarted all devices.

951
Jey Bueno Box
M
MaxJeffNew Participant
posted in Admin Forum
Decrease seats

Hi there, I have a question: how can I reduce the seats?

1251
Jey Bueno Box
V
Vincent TrousseauNew Participant
asked in Admin Forum
Last access data on all our files and folders

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

303
Jey Bueno Box
Buff Driver
Buff DriverNew Participant
asked in End User Forum
Collaborate with Box?

I am fairly new to Box. I would like to know how I can collaborate with Box?

272
thomasdeely Box
C
ChrisNew Participant
asked in Admin Forum
Box Sync to desktop

Is there a setup in Box that allows users with proper permissions to save data to their desktop?  Box Sync use to perform this task perfectly; however, it no longer works.

1551
Jey Bueno Box
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babreuNew Participant
asked in Admin Forum
Password expired can't access the old email

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

905
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Thursday’s FAQ: MetadataF.A.Q.

Metadata allows users and applications to define and store custom data associated with files and folders. This plays a crucial role in keeping everything organized and accessible. If you want to acquaint yourself with Metadata at Box, please refer to the Metadata Guide, which reviews basic workflows and definitions. Below are some frequently asked questions (and answers!) about metadata:  Questions Answers How do I add templates to my enterprise? Admins can create metadata templates from their Admin Console by navigating to Content > Metadata tab. Can I use metadata without templates? Yes, you can use metadata without templates. For accounts that have metadata activated, you can always add metadata in the Custom Metadata section of metadata. What types of accounts can access metadata? Metadata is a feature reserved for Business Plus, Enterprise, and Enterprise Plus accounts. It is also available on developer accounts through htt

510
Jey Bueno Box
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Andy B TPDXNew Participant
asked in Admin Forum
Box AI for Hubs; not recognizing content in folders

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

231
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Customizing Metadata Templates

Metadata allows your managed users to define and store custom data with their Box files. As an admin, you can create templates to track attributes like owners, project names, or release dates. This helps organize, search, and understand your Box files more efficiently. Refer to Box's end-user metadata documentation for more benefits and use cases. 👉 Check out Customizing Metadata Templates article for more details including some notes and reminders related to metadata. Below is your quick guide in customizing metadata templates — from creating, to editing, deleting, and hiding metadata templates. 🔵 Creating Metadata Templates In the Admin Console, in the lefthand navigation click Content. Toward the top of the page, click Metadata. Click Create New. Click Name Your Template and enter a name. Create a name for your first attribute by clicking into the Name Your Attribute field. Click the Format down arrow and select the type of data your managed users can enter into the attr

350
Jey Bueno Box
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ParlaNew Participant
asked in End User Forum
Automatically redirected to Google SSO for my Microsoft account

My organisation recently migrated to Microsoft environment.We collaborate on documents with an organisation using box. Now I am trying to sign in to work in a document but it always redirects me to Google sign-in. I also changed my password, and tried using a new browser, incognito window etc. Nothing worked. I can’t access my account….

473
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: Box File RequestF.A.Q.

Discover answers to common questions about File Requests to enhance your experience on our platform. Check out the Box File Request FAQ support article for a resource that will help you understand the process and optimize your file-sharing experience. In this support article, you'll find answers to questions related to:  Comparing the current and earlier versions 🔸 Isn’t there already a Box File Request feature? 🔸 Is there functionality in the earlier version of File Request (v1) that is not in File Request (v2)? 🔸 What about links to an existing, older File Request? 🔸 What about existing, older upload embed widgets?   Creating a File Request 🔸 Can I use File Request to upload folders? 🔸 Can I map multiple upload zones to different folders? 🔸 When a File Request is created will the expiration time of its link abide by the enterprise setting for shared links? 🔸 I’m done collecting content! How do I delete my File Request form? 🔸 Can I turn a File Request on and off? 🔸 Can I

450
Jey Bueno Box
adama
adamaNew Participant
posted in Admin Forum
Box Hubs Analytics

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?  

392
thomasdeely Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
posted in End User Forum
Tuesday Tips and Tricks: Using File Request

Box File Request gives you a fast and secure way to request and obtain files, plus associated metadata, from anyone. Watch this video to learn more about Box File Request:  ✍ Notes: You must have a Box Business Plan account or higher to build a File Request form.  However, no one needs a Box account to access the finished form and upload content. An external collaborator cannot create file request links, even if the collaborator is a co-owner or editor of the content.  Check Using File Request to get Content from Anyone article for more details about: Creating your File Request Form Content Fields to add Embedding File Request into an existing Web page File Request and Security  Related articles: 👉 Introducing Box File Request 👉 How Content Submitters View and Use File Request 👉 Administering Box File Request 👉 Box File Request FAQ  Related community topic: 👉 Box File Request: Request and Receive Content From Anyone with Ease  Feel free to post your questions related

340
Jey Bueno Box
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tuyettrucNew Participant
posted in Admin Forum
The effect change field Metadata from String to Float

Hello everyone,I have problems about the effect change field metadata from String to Float. I have just investigate and guess result. Because I can’t access to Box Admin change it.Before I have set field type is String and upload file then metadata show right. But I change field from String to Float, it affect to value before? And I can change field type on metadata?Thank you very much! I hope that I will see answer soon.

201
Jey Bueno Box
S
sobermeyer BoxNew Participant
asked in Admin Forum
Reporting on version history?

Hello!  Is it possible for me in the admin console to pull a report on all of my documents and how many versions exist? I would love to just see a document name and how many versions exist. I’m trying to get a better understanding of what documents are most leveraged and edited in my organization. Thank you! 

693
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Box EduTalks Wednesday: Protecting IP and PII using Box Shield

Learn how Box Shield can help IT and end-users protect sensitive data around Intellectual Property (IP) and Personally Identifiable Information (PII). 🔐 📢 Check out this video to learn more:  Visit these resources and learn more on how you can utilize Box Shield’s features:👉 Box Shield👉 Box Shield Guidance👉 Course: Shield deployment toolkit Related community topics:👉 Tuesday Tips and Tricks: Using Threat Detection👉 Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy  

190
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Using Threat Detection

Box Shield is our advanced security offering that helps organizations reduce risk and protect the flow of information. Shield helps you quickly and intelligently classify your content, apply flexible and frictionless security controls, and detect even the most sophisticated malware attacks. One of Box Shield’s features is the Threat Detection which allows you to enable, configure, and apply a variety of security rules within your organization that alert you to deviations in a person's usual work activities. Learn more about this feature here: Using Threat Detection. This guide covers the following sections: About Box Shield Threat Detection Threat Detection Rules Using the Shield Dashboard Interpreting Shield risk scores Providing feedback for Anomalous Download Alert  💬 Furthermore, check out this roundtable from September 14, 2023: Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy. 💬 Neil Goldstein (IT and Cloud Engineering, Memorial Sloan Kettering

190
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
posted in End User Forum
Thursday’s FAQ: How to Protect your Content?

 Government agencies thrive on content, from tax documents to public service requests. With remote work on the rise, securing and complying with critical content is crucial. Learn how the Content Cloud can give your agency one secure place to manage the entire content journey across file creation, sharing, co-editing, signature, classification, and retention. Below are some of the Box features to help protect your content: 🔐 Zero trust - Power secure collaboration with built-in content security, plus identity and access management🛡️ Box Shield - Prevent data breaches with classification policies and intelligent threat detection📑 Box Governance - Manage document retention policies and conduct defensible discovery🔑 Box KeySafe - Maintain complete, independent control over your encryption key🌐 Global compliance - Comply with FedRAMP, StateRAMP, HIPAA, CJIS, and more📍 Box Zones - Address data residency obligations across multiple geographies Learn more here:👉 State and Local Governm

170
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
posted in Admin Forum
Box EduTalks Wednesday: Defining workspaces and folder structures

On our previous post — State and Local Government Community Roundtable - Q1 2023, one of the highlights discussed is the Folder Structure 🗂 💡 Learn the basics of Box folder structures by watching this video. Discover helpful tips and tricks for setting up functional spaces for your end users.  Visit these related articles and topics to learn more: 👉 Folder structure guidance👉 Understanding Folder Permissions👉 Best practice: Planning your folder structure Can you share your best practices and tips about folder structures? We’d love to hear from you! 🤗

230
Jey Bueno Box
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RCCSUPERNew Member
asked in Admin Forum
ERR_CONNECTION_TIMED_OUT

My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error?   The dayshift supervisors are not getting the error before 1800 hours. LMR 

201
Jey Bueno Box
J
Julien SNew Member
asked in End User Forum
file name with email ?

Hello dear box community, can you tell me why some of my files (excel) stored in box appear with my email on the file name:excelfile_08122 (juliens@myemail.com).xls thanks for your answers, Julien 

591
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
posted in End User Forum
Thursday's FAQ: How to Summarize Content Using Box AI?

On Tuesday, I’ve shared the tips and tricks about general principles for writing good prompts. With clear and specific prompts, you can ask Box AI and get answers in seconds — from summarizing a lengthy research study to uncovering key findings across multiple documents. With Box AI-powered insights, you can make mission-critical decisions faster and with confidence. Check out this video and learn how to summarize content in just a few seconds!  👉 Learn more about Box AI Related articles:🔸 Box AI Principles🔸 Box AI Trust Furthermore, if you’re not registered yet, join us at BoxWorks 2024 to see AI innovations and learn more!

170
Jey Bueno Box

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