Skip to main content

Admin and End User forums

Q&A, Conversation for Admin and End User specific topics

145 Topics
S
smiktaNew Participant
posted in End User Forum
i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

201
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Thursday’s FAQ: How to Maximize the Power of Box Forms with Relay Triggers?F.A.Q.

🚀 From form to action, let’s supercharge your workflows with Box Forms in Relay! 🚀  This seamlessly automates follow-on actions for form submissions. It allows you to kickstart processes immediately after a form is submitted, streamlining your operations.💥 With this amazing feature, you can: 🔴 Initiate workflows in Relay using the form submission trigger🔴 Utilize form inputs to dynamically name files and folders in Relay🔴 Map form field inputs to Box Doc Gen template tags to generate documents on the fly🔴 Use form fields to initiate Box Sign signature requests🔴 Apply metadata captured via forms to files and folders through automated workflows How can this improve your team's productivity? 🤔 💡 By automating follow-on actions for form submissions, Box Forms with Relay triggers eliminates repetitive tasks, reduces errors, and accelerates workflows, allowing your team to focus on higher-value work. With Box Forms and Relay, turning data into action has never been easier! 😎 Relat

680
Jey Bueno Box
B
btempleNew Participant
asked in Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

813
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips & Tricks: Mastering Box Relay – Building and Managing Workflows

Box Relay is a powerful tool that helps streamline business processes by automating workflows, but to get the most out of it, you need to understand how to effectively create, manage, and monitor your workflows. 💡 Below are some essential tips and best practices to make your experience smoother and more efficient: 1. Understanding Workflow Ownership and PermissionsOnly admins can grant access for creating workflows in Box Relay. Once granted, you can build workflows on folders you own, co-own, or can edit. However, remember that external collaborators do not have the permissions to create or manage workflows in your enterprise, which helps keep things secure. 2. Managing Workflow Activation & DeactivationYou have full control over workflows you've created. Once a workflow is built, you can activate or deactivate it as needed. But if you update a workflow (e.g., modifying outcomes), these changes will take effect immediately for all future executions, as long as the modified outcom

610
Jey Bueno Box
E
Eeeek234New Participant
asked in End User Forum
new app update not working?

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening  elsewhere? Trying to decide whether to submit a ticket.

711
Jey Bueno Box
L
LoganNew Participant
asked in Admin Forum
Confirmation email not going out

I added a new user and they aren”t getting the activation email. Have tried multiple times.

421
Jey Bueno Box
M
Michael BlackNew Participant
asked in End User Forum
Blacked-Out Documents

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them.  What can I do to fix this problem?  Thanks for any suggestions! Mike

352
Jey Bueno Box
D
DG InsightNew Participant
asked in Admin Forum
Manage User email address

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

731
Jey Bueno Box
N
NSCFPDNew Participant
asked in Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

653
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in End User Forum
Tuesday Tips and Tricks: Enhancing Security with Additional Recipient Authentication in Box Sign

Box Sign offers an added layer of security by enabling senders to apply additional recipient authentication methods. We’ve updated the SMS authentication workflow in Box Sign to further enhance security. The new process requires signers to authenticate via SMS before they can access, fill out, and sign the document. This update aligns with industry standards and other authentication methods within Box Sign, such as Box account login and password authentication. 🔐 Below are the guides on how to apply authentication methods, including SMS, Box login, and password:  📲 SMS authentication: Box sends a text message to verify the recipient's identity. Add the email address of a recipient. Click the recipient's email address. Select SMS Authentication in the dropdown. Select a country code. For supported countries, visit Multi-Factor Authentication Set Up for your Account. Type the recipient's phone number.   👤 Box login (Enterprise Plus plan only): The recipient must log in to their Box ac

340
Jey Bueno Box
E
eric1974New Participant
posted in Admin Forum
Upload Failures

Hi!  We’ve been having upload failures for the past 7+ days.   The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box.  I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.  Thanks for any ideas . . .

1007
E
F
FukuzawaNew Participant
asked in End User Forum
How to remove pop-ups that appear on links

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

293
Jey Bueno Box
Y
YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

721
Jey Bueno Box
D
Daniel49085New Participant
asked in End User Forum
Repairing PC

I am sending in my PC for repair. How do I stop syncing and remove the Box folders without losing the data.

121
Jey Bueno Box
R
RSSNew Participant
asked in End User Forum
Cross-border transaction (Japan-UK)

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

292
R
S
sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

501
Jey Bueno Box
V
vb90291New Participant
asked in End User Forum
File Count for Folder Contents

I am saving documents from ShareFile to Box.com. I need to double check that the migration is catching everything. To that end, I want to check the file count for every folder. I don’t see that option in Box. Very frustrating. Any tips appreciated.

371
Jey Bueno Box
T
takamatsubuildNew Participant
asked in End User Forum
認証メールが届かない

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

3903
Jey Bueno Box
S
sobermeyer BoxNew Participant
asked in Admin Forum
Google groups in Box to automatically add users to folders?

Hi all!  Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible.  Has anyone accomplished this before? 

221
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Multi-Factor Authentication

At Box, we understand how crucial your content is, and we are committed to ensuring its security. 🔐⚙ Multi-factor authentication (MFA) is one of the most powerful tools available to admins for verifying user identity and securing access to content. MFA is a security mechanism in which users must provide two or more pieces of evidence, or factors, before being granted access to a product or service, such as Box. If your organization does not use single sign-on (SSO) for authentication, Box allows users to set up two-factor authentication (2FA) for their accounts. The first factor is a password, and the second factor is a one-time password (OTP). You can choose from authenticator apps, SMS, or email for the second factor. 🔴 SMS 📲A short message service, the text messaging you use on your phone, and receives one-time passwords created from a secure random generator. 🔴 Authenticator apps 🔐🔢Generate unique one-time passwords (OTPs) using algorithms, with each password expiring after a

1770
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box

To implement a comprehensive metadata management strategy, you need a centralized platform to create, store, collaborate, and organize your content effectively. That’s what Box offers: an enterprise solution that facilitates the entire lifecycle of your metadata with automated workflows, AI-powered features, and secure and compliant cloud storage. The Intelligent Content Cloud enables you to make the most of your metadata with:  Box AI: Leverage artificial intelligence and advanced machine learning models to ask questions about a document or gain insights from a spreadsheet based on your content metadata Box Hubs: Create portals to centralize content resources and use AI to ask questions across multiple documents Box Relay: Use your metadata to get your contracts easily signed, streamline your content review process, and create workflows in minutes with tools and templates  Box APIs: Empower developers and IT teams with tools to create and customize metadata templates that meet y

180
Jey Bueno Box
dzarazua Box
dzarazua BoxNew Participant
asked in Admin Forum
User File Permission for Box Hubs

How does Box Hubs interact with a user’s file permissions? For example, would a user see/interact with a file if they aren’t invited to the Hub already?

1494
Jey Bueno Box
D
DBSmith378New Participant
asked in End User Forum
Infinite requests to change my password

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

844
Jey Bueno Box
D
Dave_BNew Participant
asked in End User Forum
Using pinyin in filenames

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

333
Jey Bueno Box
B
boxuser360New Participant
asked in End User Forum
Box folders on one of the computers is not syncing

Hi,In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.I'm guessing the internet is not an issue here since the other two computers are syncing fine.I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.Please help me resolve this issue.Thank you.

1711
Jey Bueno Box

Badge winners

Show all badges

Didn't find what you were looking for?

Ask the Community
Terms & ConditionsCookie settings