Hello,
Unfortunately I have an outstanding invoice as my credit card has changed,
Unfortunately, I always get this error when I try to update my card at https://app.box.com/update.
An error has occurred while processing your enquiry.
We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance.
I have also sent an e-mail to billing@box.com twice without success.
👋 Hi
For this general error when updating your card online, we highly recommend contacting your card issuer first to ensure there are no holds on the card (e.g., transaction limits, sufficient funds, no mismatched card information, etc.).
Note: For American Express cards, we require the 4-digit CVV code on the front.
For some reason, we haven’t received the ticket you submitted to billing@box.com. If there are no issues on your issuer or bank’s end and you’re still unable to update your payment method online, please reach out to our Billing Support through these channels for further assistance:
Reference: Updating your Credit Card Information
Feel free to reach out if you have any other concerns. 😊
Hello,
I have sent another e-mail today (see screen) because I still have problems updating my VISA, unfortunately the card does not work for you with all other services such as Microsoft, Amazon, Paypal no matter where!
What else can I do?
Thank you
Dear
As we still haven’t received the ticket, I’ve submitted a case on your behalf for further assistance. Once it’s assigned to a Billing representative, they will reach out to investigate whether the error is internal and to manually update your payment method and process the payment.
In the meantime, please keep an eye out for a follow-up email from them.
Looking forward to getting this resolved soon. 😊
Invoice says “For additional Billing information or to pay via a credit card, please visit our support site: support.box.com” but the link is to “file:///C|Users/Downloads/support.box.com”, not to a valid URL. Replacing the | with a : doesn’t help.
Hi
For any issue processing the payment or updating the payment method online, kindly reach out to our Billing team through these channels for assistance:
We look forward to getting this sorted out. 😊
When I try to register my credit card, an error occurs and I cannot proceed.
There is absolutely no issue with the entered information or with the use of the card.
👋 Hi
I see you’ve already submitted a ticket to our Billing team to help set up your Box account. You can reply to that case to reopen it and request assistance with adding your payment method; or you’re welcome to submit a new ticket directly to the Billing team.
Please refer to the contact details and submission link above. I look forward to seeing this resolved for you soon. 😊
After trying the upgrade process for the business plan, I received the following error message.
“We were unable to process your payment information. ”
However, the information I entered is correct. Are credit cards issued in Japan not accepted?
Dear
As mentioned prior, for further assistance, we kindly recommend reaching out to our Billing Team at billing@box.com. Other support channels for Billing are stated above this thread. Credit cards issued in Japan including JCB are accepted. However, since you're experiencing issues registering your card, our Billing Team will be best equipped to investigate and help resolve the matter.
In some cases, cards may require authorization from the issuing bank or may be temporarily flagged due to unsuccessful or multiple attempts. Our Billing Team can look into these possibilities and guide you through the next steps.
Thank you again for your patience and understanding. We truly appreciate it.
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