Hi ​@peraltaw, welcome to the Box Community!

If the current owner of the folder has left your organization, you'll need to contact your Box Primary Admin, who can help regain access to the folder.

Here’s what your Admin can do:

• Since the owner is no longer with your company, your Admin can delete the user and transfer the user's contents.

• Invite you to the folder as a collaborator and change your access level via Admin Console > Content.

Regarding ticket submission: it appears your organization has a designated team that works with Box Premier Services. For further assistance, please reach out to your internal helpdesk team.

Looking forward to getting this sorted out!

Hi,

One of the team member has left the organisation and she has not give access to the box folder which has some important data. 

Need help to get access to the box folder. Also, you mentioned the admin of the box can transfer the contents, how to find who is the Box Admin so that i can send the request and get the access at the earliest.

Regards, Nitin

Hello ​@Nitin Bhokare, welcome to the Box Community!

If this team member is part of the same enterprise where you're a managed user, you can contact your account’s primary admin to transfer the user’s contents or invite you as a collaborator.
 

To find your admin, from the 'All Files' page after logging into Box, click on your name in the top right corner, and select 'Account Settings.'

If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!