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Thanks to our product leadership for this week’s overview of the Box product roadmap, also thanks to our guests who joined and shared in the discussion. You can find the recordings and summary below. Agenda:Overview of Box Product Vision by Box Chief Product Officer, Diego DugatkinBreakouts: Agentic Workflows (Box Automate, Apps, Metadata Extract, etc) - KK Kelash Kumar Box AI (Box AI Home, Box Agent, etc) - Matthew Terrell Core Platform ( Box Zones, Search 3.0, etc) - Josh Kaplan Developer Platform (MCP Server, APIs, CLI, etc) - Bis Palit Security and Governance (Box Shield, Watermarking, Collaboration controls, Governance, etc) - Manoj Asnani Overview by Box Chief Product Officer, Diego Dugatkin Main Topics: A Vision for Intelligent ContentDiego Dugatkin, Chief Product Officer at Box, explained the overall vision. The central theme of his presentation was the transformation of business through AI and agents, positioning content as the 'lifeblood' for business context across all en
Hello community members, these forums are designed for our customers to connect and share knowledge and expertise. Here you can get help from your fellow community members and share your own expertise to help someone else. Boxers also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other. If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please try searching in the support.box.com Thank you for your understanding 🙏🏽
This category is a great place for general questions and conversations around all things Box. To get started go to “Create A Topic” on the top right and you will be presented with the option to ask a Question or start a Conversation. Questions could be anything around using the Box product or integrations Conversations can be more open such as ideas, best practices, tips and tricks, something interesting you done with Box or even something you have read relating to your job and intelligent content management, AI, security, etc or highlights from a recent event. Conversations can also be phrased as questions e.g. Did you know? 📣 There are a few simple things you can do to make your post more effective:If you have a question, make sure you have done a search! Phrase your title as an open question. For example “how do I” or “what are”, “did you hear about” are good ways to start your title. Here is an example Make the body of your post easy to read. Provide enough detail for someone to
See below for how to get started As the Community Manager, I am proud to welcome you to this new space that is designed to connect Box customers including admins, end users, developers, and partners with each other and with the resources they need to get the most out of Box products, our integrations, and partner ecosystem. Why we created this siteWhether you're looking for tips, tricks, have ideas, questions, or just want to connect with your peers and learn what they are working on, our community site is here to provide a comprehensive resource. We're confident that this site will become a valuable tool for anyone looking to maximize the potential of Box. We look forward to building a thriving community of experts who can learn from each other. Key features of our new community site Community spotlight - we will use this to highlight what is happening with Box Forums -start conversations, ask and answer questions, and share experiences with others in the Box community Getting s
Thanks @msyu Box and @Jakub Piech PM Mobile for yesterday’s overview of Box Mobile and recent updates. You can find the recordings and highlights below.Recap of Recent Releases@Jakub Piech PM Mobile presented a summary of features released in the past quarter, highlighting significant progress on the mobile roadmap. Key updates included:Box AI Home & AI Search on Mobile: The powerful capabilities of Box AI, previously available on the web, have been fully integrated into the mobile experience. Users can now get intelligent insights and perform complex, natural language searches across all their content directly from their mobile devices.EXIF Metadata & Capture: To support field-based workflows in industries like construction and transportation, the app now captures and displays EXIF metadata (like geolocation and timestamps) for images uploaded via mobile. EXIF data (Exchangeable Image File Format) is hidden technical information saved inside a digital photo, including came
We've been busy making Box Notes a better place to review, refine, and work together. This quarter brings a more unified commenting experience across Notes and Preview, alongside a set of interface updates and shortcuts designed to make everyday editing faster and cleaner. On the collaboration side, comments and annotations now live together in a single comment pane. Box Notes will no longer distinguish between comments on the overall note and annotations on specific content — both appear together for a more consistent review flow. In Preview, both types are also surfaced under the Activity pane. You can reply to any comment within a threaded conversation and use @mentions to loop in the right collaborators. When a discussion wraps up, mark the thread as resolved — it'll move into a Resolved filter and can be reopened later if needed. Original authors can delete their own comments, but note that deleting a root comment deletes the entire thread. And if you rely heavily on comments, dr
Box Notes now offers a seamless AI experience by unifying conversation history between the inline AI composer and the sidebar. Whether you start a conversation inline while writing or switch to the sidebar for a broader view, your AI session stays connected as one continuous thread. The inline view keeps things light by showing only inline turns, while the sidebar view displays the complete session history across both entry points, clearly labeling which turns happened inline.This update benefits anyone who drafts documents with AI assistance and wants context to follow them wherever they work. Writers refining a section paragraph by paragraph, teams generating structured content, and Enterprise Plus and Enterprise Advanced customers leveraging the Box Agent will all find it easier to maintain momentum without losing track of previous prompts. A couple of things to keep in mind: only one active AI turn can be in progress per note at a time. If one view is waiting on a response, you wo
Admins can configure which users and groups are forced to leverage a specific recipient authentication method for all signature requests sent from those predetermined users.We introduced the ability for admins and co-admins to enforce recipient authentication on all signature requests sent on behalf of the enterprise, giving them centralized control over how signers verify their identity before accessing and signing critical documents in highly regulated industries, public sector organizations, and security-conscious enterprises.Government signers are often mandated to use CAC/PIV (Common Access Card / Personal Identity Verification) cards or multi-factor authentication (MFA) to sign documents. With this capability, we are giving organizations in heavily regulated industries the ability to comply with strict compliance requirementsPreviously, enforcing recipient authentication for each signature request was a manual process that relied on individual senders or template creators selecti
We are incredibly excited to announce the general availability of Box Zones in 10 regions worldwide, giving enterprises greater choice over where their content is stored and processed - without compromising the collaboration and productivity that global teams depend on. For enterprises operating in regulated industries, the question of where data lives - and where it's processed - has become a boardroom conversation. Compliance teams, regulators, and customers want clear answers before they sign. Box Zones is built for exactly this. What's new with this launch:With this release, Box Zones expands to 10 regions with three brand-new Zones: Switzerland: Home to a thriving ecosystem of financial services firms, pharmaceutical companies, and international organizations that require secure, locally-stored data to operate with confidence across borders Singapore: APAC's leading financial centre, where banks, fintechs, and global enterprises rely on trusted infrastructure to power collabo
The latest Box Community Digest brings together the stories, updates, and community moments shaping how we build secure, collaborative, AI‑powered workflows across the Box ecosystem. Dive in and discover what’s new across product innovation, security enhancements, expert contributions, and upcoming events. Box Community Headlines Get ready for one of the most anticipated moments of BoxWorks. Box Co‑founder & CEO Aaron Levie will take the main stage alongside NVIDIA Founder & CEO Jensen Huang for a deep dive into what truly drives successful AI transformation.You’ve invested in models. You’ve deployed agents. Now hear two of the industry’s most visionary leaders break down how to turn AI into real business value.Explore the full agenda and speaker lineup, then register for BoxWorks 2026. Acknowledging Excellence! 🚀 @msyu Box, @naor Box, Jon Graulau, and Megh GautamThank you so much for leading such an insightful roundtable session on building modern Digital Asset Management
Thanks to @Chirine Box product manager from the partner integrations team, who led the presentation on product updates on Box Integrations with Microsoft 365 Copilot and also Co authoring. Thanks to our guests for live questions and feedback. Please find a summary, recording and highlights below. Main Topics@Chirine Box detailed the latest developments across two major integration areas: Microsoft Copilot and Microsoft 365 Co-authoring.1. Microsoft Copilot IntegrationsBox has been working closely with Microsoft to embed its content cloud within the Copilot experience.Box.ai Agent in Copilot: This Box-built agent allows users to search and summarize content directly from their Box account within various Copilot interfaces, including Copilot chat, Teams, and Office apps. A recent enhancement added the ability to upload files and create new folders in Box directly from the agent. MCP Integrations: Box is leveraging its Microsoft Cloud Partner Program (MCP) server to extend its reach
Video files aren’t supported yet. For photos, it should work as long as they’re in one of the supported formats: JPEG, JPG, TIF, TIFF, or PNG This could be along the lines of EXIF data too, which isn't really an AI thing, but rather just a data layer Box could scrape. https://photographylife.com/what-is-exif-data Box Consulting has a custom offering for both one-time EXIF scrape from a set of existing files and go-forward application of EXIF data. A workaround is extract from the video transcript, although you don’t get the full context of the video.
Thanks to @rrajwade for yesterday’s overview and demos of Box Agent, also thanks to our guests who joined and shared in the Q&A. The session was an opportunity for users to ask questions and provide feedback on Box's AI journey. Box Agent Overview@rrajwade provides a foundational overview of the Box Agent. The core value proposition is using AI with content to accelerate knowledge work. Key features discussed include: Recursive Box Agent: Instead of multiple single-purpose agents, Box has developed a single, powerful recursive agent capable of planning and iterating on complex, multi-step tasks. It consolidates capabilities like Q&A, search, and content generation. Box AI Studio: A platform for customers to build their own custom agents, providing them with specific knowledge, detailed instructions, and tools to perform specialized tasks. ProMode: An enhanced mode for any agent that enables a deeper level of thinking and synthesis for more complex work, going beyond simp
We're incredibly excited to announce the launch of Box agent security and governance controls, a purpose-built suite that gives customers the confidence to deploy AI agents safely across their enterprise content. 🔒 What is Box agent security and governance?Box agent security and governance is the content-native protection layer built for AI agents operating on enterprise data. It detects and blocks prompt injection attacks before they reach the model, enforces admin-defined guardrails on what agents can do, and provides full auditability of every agent action. Because security is enforced at the content layer, governance travels with the file regardless of whether Box AI, Copilot, Claude, or a custom model initiates the request. In short: Deploy AI agents with confidence. Your content stays protected. 🛡️ What's coming?The suite brings together the controls admins need to govern both Box AI and third-party agents like Claude, ChatGPT, Copilot, and Gemini through the Box MCP Server. H
Hi everyone! Welcome to a new series from the Box Education team. Each post walks you through a specific Box feature or workflow with enough detail to actually put it to use. We're starting with something that applies to every Box AI feature you'll ever use: how to write a better prompt. Why prompting mattersBox AI can summarize documents, draft content, and answer questions about your files. But what you get back depends almost entirely on how you ask. A vague prompt gets a vague answer. A specific, well-structured prompt gets something you can actually use. The good news: better prompting is a learnable skill. Once you know the basics, you'll notice the difference immediately. The five building blocks of a good promptEvery effective prompt includes some combination of these five elements: Role — Tell Box AI what perspective to take. Example: "You are a compliance officer reviewing an internal policy." Task — Be clear about what you want it to do. Example: "Summarize," "Extract key
Hey everyone,Known Folder Redirection is one of the most-requested features we've shipped for Box Drive on Windows, and getting it deployed via Intune has a few non-obvious steps. Here's a guide that walks through the full setup — happy to answer questions in the comments. Overview Known Folder Redirection (KFR) allows Windows users to automatically redirect well-known local folders — such as Desktop, Documents, Pictures, and Downloads — to a location inside Box Drive. Once redirected, files saved to these folders are automatically synced to Box, giving users access across any device, ensuring content security, and simplifying device migrations.Important: Known Folder Redirection (KFR) is supported only on the new version of Box Drive built on the new architecture. The legacy version of Box Drive on Windows does not support folder redirection. See the Prerequisites section before proceeding. Prerequisites 1. Box Drive Version RequirementKnown Folder Redirection (KFR) requires the new v
Thanks to the Box team, @msyu Box @naor Box Jon and Megh for this weeks overview and demo of Box for Digital Asset Management (DAM), also thanks to our guests who joined and shared in the Q&A. You can find the recording and highlights here. Scroll down for demo recordings. ResourcesFull recording Slide deck IntroductionPresenters from Box's product, marketing, and consulting teams introduce themselves, answering the icebreaker question: "If you could improve one step in your digital asset management workflow, what would it be?" Common themes emerged around improving search, leveraging AI for automation, and ensuring brand consistency. Main TopicsThe Business Problem of DAM@msyu Box from Product Marketing frames digital asset management not just as a creative team issue, but as a broader business problem. @msyu Box identifies three key challenges that arise from poorly managed assets:1) Content Chaos, where assets are scattered, outdated, and inconsistent;2) Fragmented Work
We want to hear from YOU. Which of these best describes how you use Box today? Pick the option below that actually fits your day-to-day. 👇💬 Also, we want to know the "why" behind your choice! Drop a comment below with your day-to-day role — let's start a conversation!New to Box or a power user? Your input shapes what tips and tricks we share next.
Users receive Workday tasks requesting their signatures via Box Sign signature requests directly within Workday Business Processes.We are excited to announce an update to our Box Sign for Workday integration by introducing the ability to integrate seamless, secure e-signatures within the Workday Business Processes Framework, eliminating manual steps and duplicate data entry, and enabling joint customers to fully automate their most critical HR workflows in Workday, including recruiting, onboarding, and more.With this release, Workday administrators can add a configurable Box Sign orchestration step directly into standard Business Process definitions. When a workflow reaches this step, signature distribution and review flows trigger automatically without the need for manual intervention. Document fields and placeholders will be automatically pre-filled with parent data from the Workday Business Process.The Box Sign for Workday integration allows organizations to manage templates directl
Hey Box Community! We know that keeping your enterprise data secure while leveraging the power of AI is top of mind for everyone right now. Recently, we gathered some of your most pressing questions about Box Shield Pro, Box AI, and automated security classifications from our recent prompt writing workshop. Whether you are wondering how to write the perfect classification prompt, how to control AI exposure, or how to handle years of uncategorized legacy files, we've got you covered! Check out the full Q&A breakdown below. 👇📋 Policy & Setup Q: We have a data classification policy and detailed Data inventory. Could we attach both documents to the classification prompt? A: Currently, we do not support attaching external documents like a data inventory or data dictionary directly to the classification agent. However, you can incorporate this information directly into the classification prompt itself! Box supports prompts up to 25,000 characters, which provides a generous amount
Welcome to the latest edition of the Box Community Digest, your go-to source for the newest product updates, security enhancements, and upcoming events. In this issue, we highlight exciting new features, alongside essential security updates and a lineup of interactive webinars designed to help you maximize your Box experience. Box Community Headlines Box is now a Premier partner in the Guidewire Software PartnerConnect Technology Alliances program, the highest level in Guidewire's technology ecosystem. Source: LinkedInFor P&C insurers modernizing on Guidewire Cloud, Box serves as the content layer powering intelligent document management, AI-driven metadata extraction, and automated workflows across the full policy and claims lifecycle.This milestone reflects the depth of our collaboration — and the results we're seeing for insurers: faster claims processing, reduced manual review, and AI workflows grounded in governed, audit-ready content. Catch up on the latest insights from our
Thanks @Ben Weiner from Box and @Aikokrishna Box for this week’s overview and demo. Also thanks to our guests who joined in the Q&A which is summarized below. Recording SummaryThe Importance of Defining Sensitive Content: @Ben Weiner from Box kicks off the main discussion by highlighting that the first step in any security strategy is to define what constitutes sensitive content for the organization. Ben introduces the 'MVP' concept: understanding the Meaning, Value, and Purpose of a document. This foundational knowledge is crucial for determining the appropriate level of security, from public FAQs to proprietary design documents, and applying the correct access controls, watermarking, and governance policies. Ben explains the typical classification schema (e.g., Public, Internal, Confidential, Restricted) and emphasizes that once content is correctly labeled, the entire security lifecycle, including permissions, watermarking, and governance policies like retention can be aut
Thanks to Rutuja Rajwade and Matthew Terrell for yesterday’s overview of Box Agent. Also, thanks to our guests who joined and shared in the Q&A. Please see below for the recording and highlights. AgendaThe agenda focuses on the recently launched Box Agent, including an overview, live demos, and a Q&A session. Full recording here, scroll down for individual demos. Introduction to the new Box AgentRutuja Rajwade provides an overview of the new Box Agent. She explains that previous iterations involved several foundational agents (e.g., search, Q&A) for specific tasks. The new approach consolidates these into a single, singular Box Agent capable of planning, iterating, and executing complex requests based on user content. AI HomeAI Home is a dedicated workspace for interacting with the Box agent, similar to other conversational AI tools. This interface allows users to ask questions, add knowledge sources like files and Hubs, and leverage advanced features like Pro Mode for de
IntroductionThe roundtable introduces the Box MCP (Model Context Protocol) server as a tool to increase productivity. The session, led by product experts including Alvin Han, Fernando Cerenza, and Biswaroop Palit, aims to explain what the MCP server is, demonstrate its capabilities, and answer audience questions. Thanks to our guests who joined and participated in the Q&A Slide deck hereAn initial poll revealed that while many attendees had heard of MCP, most had no current plans to use it, highlighting an opportunity for education. Main TopicsWhat is the Box MCP Server?Alvin Han began by defining MCP as the Model Context Protocol, an open standard that defines how external AI clients can connect to data sources. The Box MCP server is an implementation of this standard, allowing users to securely connect their content in Box to AI clients like Claude, ChatGPT, and Microsoft Copilot. The connection is handled via OAuth, a secure protocol that ensures the AI agent only has access to
Work doesn’t stop when you step away from your desk. Whether you’re heading into a customer meeting, traveling, or catching up between calls, we are bringing AI Home and the Box Agent directly to Box Mobile (iOS & Android)!Now, you can securely find content, ask questions, and generate summaries right from your phone—grounded in your organization’s actual business files with permissions you can trust. Plus, with persistent sessions, you can start a query on your laptop and seamlessly pick it back up on the go!Available now for Enterprise Plus and Enterprise Advanced customers. Update your Box Mobile app and take your AI assistant with you today! 🔗 Read the full announcement on our recent blog:Box Mobile expands access to AI-powered work How do you plan to use Box AI on the go to keep your workflows moving?
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