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248 Topics
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Where should I ask my support question?

Hello community members, these forums are designed for our customers to connect and share knowledge and expertise. Here you can get help from your fellow community members and share your own expertise to help someone else. Boxers also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other. If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please try searching in the support.box.com Thank you for your understanding  🙏🏽

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J
28 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Posting in the general category

This category is a great place for general questions and conversations around all things Box. To get started go to “Create A Topic” on the top right and you will be presented with the option to ask a Question or start a Conversation.  Questions could be anything around using the Box product or integrations Conversations can be more open such as ideas, best practices, tips and tricks, something interesting you done with Box or even something you have read relating to your job and intelligent content management, AI, security, etc or highlights from a recent event. Conversations can also be phrased as questions e.g. Did you know? 📣 There are a few simple things you can do to make your post more effective:If you have a question, make sure you have done a search!  Phrase your title as an open question. For example “how do I” or “what are”, “did you hear about” are good ways to start your title. Here is an example Make the body of your post easy to read. Provide enough detail for someone to

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thomasdeely Box
1 month ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Welcome to the Box Community!

 See below for how to get started  As the Community Manager, I am proud to welcome you to this new space that is designed to connect Box customers including admins, end users, developers, and partners with each other and with the resources they need to get the most out of Box products, our integrations, and partner ecosystem. Why we created this siteWhether you're looking for tips, tricks, have ideas, questions, or just want to connect with your peers and learn what they are working on, our community site is here to provide a comprehensive resource. We're confident that this site will become a valuable tool for anyone looking to maximize the potential of Box. We look forward to building a thriving community of experts who can learn from each other. Key features of our new community site Community spotlight - we will use this to highlight what is happening with Box Forums -start conversations, ask and answer questions, and share experiences with others in the Box community Getting s

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thomasdeely Box
1 month ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Community Roundtable Highlights - Driving Adoption to unlock value

Thanks to our EMEA customers Stephanie Nowland, Metropolitan Police, and @Vincent Trousseau Oxfam, for yesterdays insights on driving adoption. Also thanks to @Mark Lomeli - Box  @GabrielatBox and James Davies from our EMEA team and our customer guests. Highlights. Recording here 0 mins - Introduction to the panel1 min - Moving from implementation to adoption3 mins 19 secs - How do you measure value from your Box investment23 mins 33 secs - How often do you communicate value to the business?27 mins 54 secs - Adoption challenges37 mins 20 secs - Measuring Adoption on an ongoing basis51 mins 20 secs - Wrap up

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Mark Lomeli - Box
3 hours ago
J
Jennifer CNew Member
asked in General
test

test

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JeyBueno Box
4 hours ago
JeyBueno Box
JeyBueno BoxCommunity Manager
asked in General
Wildcard Wednesday: Guess the Word 🤔

Quiz yourself and join the fun. 🎉🦇 Batman is in need to securely automate end-to-end e-signature workflows for his organization.Can you help him identify the scalable solution for his business needs? 🦇   B              Why join?💡 Learn more about Box.🤝 Connect with others.🏆 Win rewards such as badge, earn points, and be on top of our leaderboards by participating actively. Drop your guess below. Have fun! 😉

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JeyBueno Box
8 hours ago
JenG Box
JenG BoxParticipating Frequently
asked in General
What is RAG / vector embeddings in Box AI?

Box utilizes a Retrieval Augmented Generation (RAG) process using vector embeddings as a way to provide the best AI-powered answers across Box content. This approach allows us to support user permissions, incorporate new information immediately, avoid training models, and generally provide AI capabilities across multiples files and large amount of content.These efforts utilize our existing expertise in AI, search, metadata, and file storage to design solutions that are flexible and scaleable. This not only powers the functionality that you see in the product, but customers can build on top of our APIs so they don’t have to build it themselves.To achieve this functionality, we employ various tools and technologies in our environment: (In our environment is an important piece of information so customers know their content is not being used externally).1. AI model (LLMs): We utilize multiple AI models based that meet our enterprise-grade requirements (see AI Principles: https://blog.box.c

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JenG Box
1 day ago
JeyBueno Box
JeyBueno BoxCommunity Manager
posted in General
Wildcard Wednesday: Scavenger Hunt

Image Source: ccpl.orgQuiz Yourself and Join the Fun! 🎉Hello Awesome Community Members! ✨We’re launching a Box scavenger hunt to help you explore and learn more about the platform!How it works:1. ⛳ Complete the Tasks: Answer the questions and find information about Box.2. 🔎 Find and Share: Use Box’s resources to find your answers, and then post them in the comments along with the links leading to your answers. Why join?💡 Learn more about Box.🤝 Connect with others.🏆 Win rewards such as badge, earn points, and be on top of our leaderboards by participating actively.🔍 How many can you find? Check out the tasks below and dive into the hunt: What is the Box tool that allows you to create and manage automated workflows? What is the maximum file size that can be uploaded to Box? What authentication methods can an administrator configure for managed users? Happy exploring! 🕵️‍♂️💻

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JeyBueno Box
1 day ago
JeyBueno Box
JeyBueno BoxCommunity Manager
published in General
Monday’s Community Spotlight 🌟 Revolutionizing NICU Care with Box + Keriton Integration

 ✨ Enhancing Care in the NICU Department with Box's Keriton IntegrationA leading hospital is committed to providing exceptional care for all patients, including the most vulnerable populations such as NICU babies and their mothers. With a focus on improving technology, streamlining processes, and ensuring content compliance and security, they embarked on a mission to enhance the quality of care in their NICU department. To fully support this goal from a content-management, security and compliance perspective - they leveraged the power of Box's developer portal to easily build a connection to their new HIPAA compliant software called Keriton. The hospital recognized the need for a more efficient and secure solution than legacy FTPs or on-premise systems for file storage requirements and reporting for this new process. ✨ Improving Collaboration Efforts and Addressing Challenges in Implementing Box Solutions: The groundwork for this use case and others was laid over the past several years

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JeyBueno Box
2 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Community Roundtable Highlights - Developing your AI infused content protection strategy - conclusion

Thanks Kurt Roemer and Ben Weiner for yesterday’s review of the security ebook and next steps. Recording of the roundtablePlease find attached here the  recording  the highlights.   Highlights0 mins - Recap on goals of ebook and next steps2 mins 30 secs - Quick review of ebook chapters 1 to 525 mins 8 secs - Appendix and Resources40 mins - Overview of community.box.com  Chapters of the ebook Chapter 0 - Introduction LinkChapter 1 - The involving nature of content LinkChapter 2 - The content threat landscape LinkChapter 3 - Goals and Guardrails LinkChapter 4 - Structuring a content protection strategy LinkChapter 5 - Operationalizing content protection Link Want to contribute to the ebook appendix and resources?If so, please follow the instructions here. Do you have a content protection strategy example that you would like to share with us? A one pager, draft is fine and our team is happy to provide feedbackIf so, please email kroemer@box.com or tdeely@box.com 

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thomasdeely Box
5 days ago
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April JonesNew Participant
posted in General
Co-authoring & Links

Good day everyone,We started our migration to Box about 5 years ago and Links within Documents have always been a blocker.  With this we had to migrate file servers to AWS FSX.  We had a few IT people that we had in the past enabled co-authoring, love the autosave.  Now since the announcement back in May and the support of Links, we have been testing with a few groups.I admit I am not well versed with setting up links within Excel and am wondering, what if any advice and tips you may have as we move forward within our company to enable for everyone and prepare our support desk with any guidance for support.

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JeyBueno Box
6 days ago
T
TJTJNew Member
asked in General
Google Play Store

I’ve been using Box on my Android phone for a while but it has now disappeared entirely. It is no longer in the Google Play Store. But it’s still available on Apple devices.Does anyone know what has happened?

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JeyBueno Box
7 days ago
Sue-at-Box
Sue-at-BoxNew Participant
posted in General
Favorite Box Hubs use case

My favorite use case for Box Hubs are Human resource sites that keep all employees up to date on company policies and benefit resources. To me, that’s such an obvious way to point employees to the right place to find answers to their HR questions quickly and to reduce the burden on the HR team having to field as many questions. But Hubs is applicable across all Lines of Business! Where do you see Hubs being the most useful at your organization?

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M
9 days ago
T
tokieNew Participant
asked in General
Log in on another computer

The type of account you are currently using is a free personal account.I tried to log in from a computer other than the one I'm currently using, but I got an error and couldn't log in.I think it's a security issue, but I no longer use Box on my current computer, so I would like to know how to log in from a different computer.Could you please tell me how to do it?Also, I'm a beginner when it comes to box software.Thank you in advance.

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T
9 days ago
JeyBueno Box
JeyBueno BoxCommunity Manager
posted in General
Unlocking the Benefits of Box Hubs: A Beginner's Guide

Are you wondering how Box Hubs enhance your daily tasks? 🤔Box Hubs are intelligent portals that allow you to securely curate, publish content no matter where it lives, and share content both internally and externally.New to Box Hubs? We have a minute video on YouTube showing Box Hubs setup basics. To start with, you may watch this to learn how to enable Box Hubs: You would ask, “what’s in it for me?” Thus, I have outlined below the benefits of Box Hubs which include:Bringing content, files, and more in a single, easily configurable site for your chosen audience with no coding or admin rights needed Connecting internal or external collaborators to the resources they need Tracking content effectiveness with built-in insights on engagement and performance Using the latest AI models to enhance the value of your Hubs contentIt’s time for you to discover how Box Hubs can revolutionize the way you work!See related topics about Box Hubs to learn more:Introducing Box HubsLearn how to create a

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JeyBueno Box
15 days ago
Bskibitzke Box
Bskibitzke BoxNew Participant
asked in General
150GB File Upload Limit

I often work with customer audit logs or large video files.  I want to use Box more to store and collaborate on these but that limit is to restrictive.  Are there plans to increase that limit in the near future?

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afrasiyab Box
23 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Live demo and customer Q&A on Box UI elements for Salesforce

Thanks to @nread Box , Kim Kung, and Anna Spallino for yesterday’s overviews and demos of Box UI Elements for Salesforce, Flows, Roadmaps and Dreamforce preview. Please see highlights and recording here. 0 mins - Overview of Box at Dreamforce 20242 mins 14 secs - Share a review for 50 usd!3 mins 26 secs - Roadmap updates - Box for Salesforce and Slack6 mins 30 secs - Box UI Elements for Salesforce22 mins 23 secs - Overview of Flows41 mins - Customer Q&A See you at Dreamforce Booth 201 link

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thomasdeely Box
26 days ago
afrasiyab Box
afrasiyab BoxNew Member
asked in General
Does box have automation to help with database updates as content changes

What if the user wants a database entry updated based on content updates in box? Can they use Relay to automate that update?

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J
26 days ago
C
cvasquez Box
asked in General
How can I deprovision users in bulk?

How can I deprovision users in bulk?

2
Kirby Platt Box
27 days ago
afrasiyab Box
afrasiyab BoxNew Member
asked in General
Can BOX Preview show image files and is there a size restriction?

Is there a size restriction on image preview

1
K
27 days ago
C
cvasquez Box
asked in General
Do versions count in storage per user?

Do versions count in storage per user?

1
B
27 days ago
S
sineadhuson BoxNew Participant
asked in General
Can I set up Box Sign with Salesforce using Salesforce tags?

How can I set up e-signature templates with Box using Salesforce Tags?

2
dzarazua Box
27 days ago
K
Karel DelvooNew Participant
asked in General
Waterfall permissions - tree structure & content creation restrictions

I have two questions on the Box waterfall permissions set-up:Users with limited access should still be able to see the tree structureIf I create a folder with subfolders, and only allow certain user categories access to certain subfolders, then these user categories will see the subfolder on their all files page (but not the main folder). I would like however that the tree structure “upstream” is visible to everyone.For example: Main folder “HR”, with subfolder 1 “payroll” and subfolder 2 “firm activities”. Everyone will have access to subfolder 2 “firm activities”, but only the group management will also have access to subfolder 1 “payroll”. In this example, I would like everyone to be able to see that “firm activities” is a subfolder to “HR”, but not that there exists a subfolder 1 “payroll”. Is this possible? Restrict content creation I would like users to be able to create new folders as of a certain level in the tree structure. For example, users cannot create new folders in main

4
Pouncysilverkitten
27 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Box AI Principles

Generative AI has become a hot topic, how is your organization think about this exciting new technology? See here for Box AI principles and we welcome your comments Box is committed to the following principles when using and providing AI capabilities in Box products.Full customer control of AI usage. We’re committed to ensuring that our customers maintain control over their own data and processes. Customers may enable or disable the use of AI and decide whether AI should be applied to their content. No training models using customer content without explicit approval. Box won’t train AI models using customer content without the customer’s explicit authorization (for example, if a customer wants to create a customized AI model based on some of their content, they will need to explicitly agree to allowing this application of AI to their content). Explanations of AI output. We provide users, wherever reasonable, with a clear understanding of how our AI systems work and the rationale behind

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D
27 days ago
K
Karel DelvooNew Participant
asked in General
Waterfall permissions - tree structure &

I have two questions on the Box waterfall permissions set-up:Users with limited access should still be able to see the tree structureIf I create a folder with subfolders, and only allow certain user categories access to certain subfolders, then these user categories will see the subfolder on their all files page (but not the main folder). I would like however that the tree structure “upstream” is visible to everyone.For example: Main folder “HR”, with subfolder 1 “payroll” and subfolder 2 “firm activities”. Everyone will have access to subfolder 2 “firm activities”, but only the group management will also have access to subfolder 1 “payroll”. In this example, I would like everyone to be able to see that “firm activities” is a subfolder to “HR”, but not that there exists a subfolder 1 “payroll”. Is this possible? Restrict content creation I would like users to be able to create new folders as of a certain level in the tree structure. For example, users cannot create new folders in main

0
K
28 days ago

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