General

Thanks to our product leadership for this week’s overview of the Box product roadmap, also thanks to our guests who joined and shared in the discussion. You can find the recordings and summary below. Agenda:Overview of Box Product Vision by Box Chief Product Officer, Diego DugatkinBreakouts: Agentic Workflows (Box Automate, Apps, Metadata Extract, etc) - KK Kelash Kumar\tBox AI (Box AI Home, Box Agent, etc) - Matthew Terrell\tCore Platform ( Box Zones, Search 3.0, etc) - Josh Kaplan\tDeveloper Platform (MCP Server, APIs, CLI, etc) - Bis Palit\tSecurity and Governance (Box Shield, Watermarking, Collaboration controls, Governance, etc) - Manoj Asnani   Overview by Box Chief Product Officer, Diego Dugatkin  Main Topics: A Vision for Intelligent ContentDiego Dugatkin, Chief Product Officer at Box, explained the overall vision. The central theme of his presentation was the transformation of business through AI and agents, positioning content as the 'lifeblood' for business context across all en

Hello community members, these forums are designed for our customers to connect and share knowledge and expertise. Here you can get help from your fellow community members and share your own expertise to help someone else. Boxers also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other. If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please try searching in the support.box.com Thank you for your understanding  🙏🏽

This category is a great place for general questions and conversations around all things Box. To get started go to “Create A Topic” on the top right and you will be presented with the option to ask a Question or start a Conversation.  Questions could be anything around using the Box product or integrations\tConversations can be more open such as ideas, best practices, tips and tricks, something interesting you done with Box or even something you have read relating to your job and intelligent content management, AI, security, etc or highlights from a recent event. Conversations can also be phrased as questions e.g. Did you know? 📣 There are a few simple things you can do to make your post more effective:If you have a question, make sure you have done a search! \tPhrase your title as an open question. For example “how do I” or “what are”, “did you hear about” are good ways to start your title. Here is an example\tMake the body of your post easy to read. Provide enough detail for someone to

 See below for how to get started  As the Community Manager, I am proud to welcome you to this new space that is designed to connect Box customers including admins, end users, developers, and partners with each other and with the resources they need to get the most out of Box products, our integrations, and partner ecosystem. Why we created this siteWhether you're looking for tips, tricks, have ideas, questions, or just want to connect with your peers and learn what they are working on, our community site is here to provide a comprehensive resource. We're confident that this site will become a valuable tool for anyone looking to maximize the potential of Box. We look forward to building a thriving community of experts who can learn from each other. Key features of our new community site\tCommunity spotlight - we will use this to highlight what is happening with Box\t\t\tForums -start conversations, ask and answer questions, and share experiences with others in the Box community\t\t\tGetting s

Hi Box Community 👋Will you be in San Jose for WeAreDevelopers or live nearby?Join Box, PagerDuty, Arize, and Entire for a casual evening of AI trivia, games, food, drinks, and prizes ahead of the main conference program.There are no talks or formal presentations. It’s simply a chance to meet fellow engineers, AI tinkerers, and like-minded builders before the conference gets busy, all in a relaxed setting designed for genuine conversation and connection.📅 Wednesday, September 23⏰ 5:00–7:00 PM PT📍 Guildhouse, 420 First St, San JoseGuildhouse is within walking distance of the San Jose Convention Center, so there’s no need to arrange transportation.Space is limited and pre-registration is required. Request your spot here.Hope to see you there!The Box DevRel Team

Thanks to Michelle Syu, Steve Chiou and ​@Olya Kryvtsova Box for todays overview of Box Hubs and upcoming features. Thanks to all our guests who joined in the Q&A. Please see below for slides and recording clips.  Topics covered:-Box Hubs Overview\tAdmin Management and Box Hubs Pages\tCustomer Q&A\tFeature Preview\tBox Hubs and Sharepoint comparison  Topic\t\t\tSlides\t\t\t\t\tBox Hubs Overview\t\t\t \t\t\tRecording clip here\t\t\t \t\t\tHere are some great university Box Hubs use cases from Baylor University\t\t\t\t\t\t\t\t\t\t\t\t                                                         \t\t\t\t\t\t            \t\t\tcustomer polls\t\t\t\t\tAdmin management and Hubs Pages\t\t\t \t\t\tRecording clip here\t\t\t \t\t\t Checkout ​@Olya Kryvtsova Box post on Admin Management here and FAQ here\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\tCustomer Q&A\t\t\tHubs vs Folders\t\t\tPermissions\t\t\tRecording clip here\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\tUpcoming feature preview and Poll\t\t\t \t\t\tRecording clip here\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\tBox Hubs and Sharepoint compare\t\t\t\t\t\t\t\t\t \t\t\t\t\t 

Customers can now apply a Custom Extract Agent to a parent folder and automatically extract content across its nested subfolders, including existing files and new content as it’s added.We released a set of improvements to how Box Extract manages folder-level extraction, bringing greater flexibility, reliability, and control to Custom Extract Agents. These changes lay the groundwork for more scalable and conflict-free metadata extraction across your content in Box.Users can now apply Custom Extract Agents created in Box Extract to folders and subfolders to automatically extract structured data from both parent and subfolders at the same time, and apply that data as metadata in Box. Previously, Custom Extract Agents created in Box Extract can only be applied to parent folders to automate data extraction at scale. With this new feature, customers will be able to leverage Custom Extract Agents to automatically add metadata to existing files or new files added to a folder and its subfolders

The new Custom Extract Agent builder in Box Extract enables users to upload sample documents and build, configure, and test Custom Extract Agents for higher-quality extraction and accelerate time to value.We updated the Custom Extract Agent builder experience for end users within Box Extract, introducing the same agent building experience that was introduced as part of the AI-Generated Metadata Templates but without the ability to create a metadata template, providing a cleaner, more intuitive workflow for creating and testing Custom Extract Agents.End users can select from pre-created metadata templates and choose which fields their Custom Extract Agents should extract data toWhen selecting "Custom Extract Agent" from the "New" button, end users are displayed with the new Custom Extract Agent builder experience, which provides them with a split view that allows them to select an existing metadata template and configure AI instruction and prompts for more accurate extraction results. U

Hey Box Community! 👋We’re thrilled to share an exciting update for admins looking to balance cutting-edge AI innovation with enterprise-grade governance: new Admin Model Controls and Compliance Management for Box AI!Whether you are managing AI usage across teams or operating within strictly regulated environments, you now have centralized, granular control over how AI models power your workflows.🚀 What’s New for Admins?\tGranular Model Governance: Directly from the Admin Console Models page, you can view, enable, or disable specific models based on provider, tier, capabilities (like Pro mode), and compliance levels.\t\t\tSet Organizational Defaults: Configure the default model used by the Box Agent across Box AI Home, Notes, Files, and Hubs.\t\t\tUnlocked for Regulated & High-Security Teams: With admin-level model filtering, Box AI Home can now be safely enabled for environments requiring FedRAMP Class D (High) and DoD Impact Level 4 (IL4) compliance (in addition to FedRAMP Class C / Mo

What should an organization ask its provider? Scope of residency\tWhat exactly is guaranteed to remain in-region: file content, metadata, indexes, thumbnails, previews, logs, encryption keys, backups, and replicas?\t\t\tDoes “in-region processing” include AI inference, content extraction, search indexing, malware scanning, and document previews?\t\t\tAre disaster-recovery copies kept in the same region?\tAccess and transfers\tCan provider employees, support teams, or sub-processors access the content from outside the region?\t\t\tWhich legal entity is the customer contracting with?\t\t\tWhere are sub-processors incorporated and where do they process data?\t\t\tWhat onward-transfer mechanisms and contractual safeguards are used?\t The ICO specifically recommends reviewing the provider’s legal entity, global processor network, and transfer arrangements. ICO guidanceCollaboration and lifecycle events\tWhat happens when users from different regions collaborate?\t\t\tWhich Zone governs a file created in someone e

Dear Box Community, as a follow up to our recent community roundtable, I wanted to provide more background on in-region processing and why it is becoming more important. In this post I will cover the following questions, referencing our Box Zones white paper and other sources. \tWhat counts as in-region processing?\t\t\tWhich content operations matter?\t\t\tWhat trade-offs arise between residency and collaboration?\t\t\tWhat should an organization ask its provider?\t  If this is helpful or if you have further questions please comment in the replies! What counts as in-region processing?\tIn-region processing means that content is stored and processed within a customer-selected geographic region, or “Boz Zone.” The Box white paper frames this as covering the content lifecycle - not only primary storage, but also routing, upload, download, and cross-Zone collaboration architecture. Box Zones white paper\t\t\tA Zone includes a primary and backup data center. In Box files are stored according to the top-l

As part of our ongoing commitment to transparency and security, Box is helping our customers navigate the recent updates introduced by the Federal Risk and Authorization Management Program (FedRAMP). As part of the FedRAMP 2026 Consolidated Rules, FedRAMP has introduced significant updates, including new terminology, that affect how federal agencies and cloud providers describe and pursue FedRAMP status. If you use Box to secure and manage your regulated content, this article explains what is changing, why these updates are being made, and what they mean for your organization.Why is the Terminology Changing?The FedRAMP Program Management Office (PMO) updated its language to clarify the distinct roles of Cloud Service Providers (CSPs) and federal agencies under federal security guidelines:\tAvoiding Confusion with Agency ATOs: The law defines a FedRAMP authorization as "a certification that a cloud computing product or service has completed a FedRAMP authorization process." Transitioning

Hi Box Devs 👋 ​Your agent is only as powerful as the information it can reach. Browserbase opens up the web, and Box transforms what it finds into secure, actionable enterprise knowledge. ​Join us on Wednesday, August 26, 9AM PT for a hands-on technical session packed with live demos of Browserbase and Box powering real-world agent workflows.Sign up here: Browserbase + Box: Unlock your agent’s full capabilities ​In this live webinar, you’ll learn how to:\t​Give agents secure access to authenticated websites and browser workflows\t\t\t​Store, search, and reason over the collected content with Box\t\t\t​Keep agents and humans working from the same shared context\t​Featuring:​Chris Kim — Senior Developer Relations Engineer, BoxKyle Jeong — Growth Engineer, Browserbase​📅 Wednesday, August 26⏰ 9:00–10:00 AM PDT📍 Live on Zoom​Hope to see you there, and bring your questions!

Thank you to everyone who joined our Community Roundtable hosted by ​@Ben Weiner from Box , Katia Krasko, and Stuti Tandon, this session brought together for Box community to explore how organizations can transition from uncontrolled “token maxxing” to strategic, high-ROI AI optimization using the new Box AI Insights Dashboard in the Box Admin Console.   1. Summary & Core PillarsAs organizations rapidly deploy generative AI and custom agents across daily workflows, enterprise admins face a common governance challenge: understanding how AI is being utilized, by whom, at what scale, and at what cost.Without centralized visibility, organizations risk:“Token Maxxing” / Waste: Runaway consumption and inefficient prompt designs without clear business alignment.\tBudget Surprises: Inability to forecast monthly AI Unit allotments accurately.\tSiloed Innovation: Missing out on powerful custom agents and automations developed by individual teams.To bridge this governance gap, Box introduced th

Hey all - the Box Customer Success team is fortunate to spend time talking with customers across all industries and company sizes, so we again want to share some of the most common themes we're hearing, along with guidance and resources to help you get the most out of Box: What we're hearing: Security and compliance are top of mind, especially for customers in financial services, legal, healthcare, and government contracting. Box Shield, Shield Pro, and Governance are the most common areas of focus for our customers (after Box AI!) For End Users: Understanding how your organization classifies and protects content helps you work more securely. If you see a classification label on a file, it means your admin has applied a security policy to it. For Box Admins: Shield and Governance give you powerful tools to classify content, detect threats, enforce access policies, and meet compliance requirements (like FINRA, eDiscovery, retention, legal holds). You can learn more about these at the re

That question came up during our recent community roundtable - and it gets to the heart of responsible AI adoption. AI agents can do more than retrieve information. Depending on how they are configured, they may read, summarize, create, move, share, or delete content and trigger actions in other systems. That combination of data access and autonomy creates a new governance challenge: organizations must control not only who can access content, but also what an agent is allowed to do with it. A practical starting point is to establish five principles. 1. Start with data governance, not the AI toolBefore enabling an agent, understand the data it may access  what's sensitive, regulated, or subject to legal hold, and who owns it. Then ask:Are permissions current and appropriately scoped?\tIs content classified consistently?\tAre there outdated, duplicated, or overshared files an agent could surface?An AI agent can amplify existing permission and classification problems. If employees already h

We are excited to announce a new enhancement to our Box for Microsoft 365 integration, designed to boost mobile productivity by introducing real-time co-authoring support on mobile devices.Key CapabilitiesSeamless Real-Time Collaboration: Users can now co-author documents in real time with colleagues directly from their mobile devices using the Microsoft Word, Excel, or PowerPoint apps.\tAutomatic Saving: All edits and updates are automatically saved back to Box in real time, ensuring version control and data integrity.\tFlexible Access Points: Users can initiate co-authoring sessions seamlessly by opening files either directly from the Box mobile app or from within the respective Microsoft mobile apps.For Admins: Please ensure that the Box for Microsoft Co-Authoring integration is enabled for your users so they can take advantage of this new enhancement. For more details, please refer to this support article.For Users: To learn more about how to use this integration on your mobile devic

System metadata, like signature requests status, recipient name, date and time stamps, and more, are automatically collected and saved to the final signature request filesWe are excited to introduce the first phase of an integration between Box Sign and Box Metadata, connecting your e-signature requests seamlessly with your content ecosystem. By automatically capturing key signature request details as structured, actionable metadata on every signature request, we made agreements easier to find, organize, and build workflows around. This integration enables your organization to track agreements in real time, automate downstream business processes, and maximize your investment in AI.The initial phase of this integration begins with the ability to automatically create a standardized, read-only Box Sign Global Metadata Template for every signature request. As recipients take action, key transaction details are captured as system metadata and updated in real time, including information such

Thanks to ​@Aikokrishna Box ​@bmalhotra  for todays overview and demo of Box Agent Security and Governance, also thanks to our guests who joined and shared in the Q&A.  You can find the recording here and summary below.   ResourcesSlide deck: https://cloud.box.com/s/bubpp82m5ouhzmsaqlt0wwoesgs78p35Box AI Principles: https://www.box.com/legal/boxaiprinciples Main Topics1. The Rise of AI and Associated Risks: ​@bmalhotra highlighted the rapid adoption of AI agents and the significant security risks they introduce. He notes that traditional network security controls are insufficient as AI agents operate within the enterprise environment. He cites a Gartner statistic that 47% of organizations have already experienced a security incident involving an AI agent, often due to a lack of built-in guardrails and audit trails. Key risks discussed include prompt injection, where malicious instructions hidden in documents can cause an agent to perform unauthorized actions.2. Box's Content-Layer

We have some exciting news for everyone who needs to keep projects moving while away from their desk! We are thrilled to announce that Task Creation is now officially available on the Box Mobile app for both iOS and Android! 🚀We know that great ideas and important action items don't only happen when you are sitting at your computer. With this latest update, we are making task management and delegation completely seamless, no matter where you are.Here is a look at what you can do with Task Creation on Mobile:✅ Assign Tasks to Files — Need a colleague to review a contract or approve a presentation while you are on the go? You can now assign tasks directly to specific files right from your mobile device. Just select the file, assign the task, and keep the workflow moving.👍 Request Approvals Anywhere — Need a quick sign-off? You can easily create an Approval Task from your phone, allowing your teammates to quickly Approve or Reject the request from their end. No more project bottlenecks