General

Thanks to our product leadership for this week’s overview of the Box product roadmap, also thanks to our guests who joined and shared in the discussion. You can find the recordings and summary below. Agenda:Overview of Box Product Vision by Box Chief Product Officer, Diego DugatkinBreakouts: Agentic Workflows (Box Automate, Apps, Metadata Extract, etc) - KK Kelash Kumar\tBox AI (Box AI Home, Box Agent, etc) - Matthew Terrell\tCore Platform ( Box Zones, Search 3.0, etc) - Josh Kaplan\tDeveloper Platform (MCP Server, APIs, CLI, etc) - Bis Palit\tSecurity and Governance (Box Shield, Watermarking, Collaboration controls, Governance, etc) - Manoj Asnani   Overview by Box Chief Product Officer, Diego Dugatkin  Main Topics: A Vision for Intelligent ContentDiego Dugatkin, Chief Product Officer at Box, explained the overall vision. The central theme of his presentation was the transformation of business through AI and agents, positioning content as the 'lifeblood' for business context across all en

Hello community members, these forums are designed for our customers to connect and share knowledge and expertise. Here you can get help from your fellow community members and share your own expertise to help someone else. Boxers also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other. If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please try searching in the support.box.com Thank you for your understanding  🙏🏽

This category is a great place for general questions and conversations around all things Box. To get started go to “Create A Topic” on the top right and you will be presented with the option to ask a Question or start a Conversation.  Questions could be anything around using the Box product or integrations\tConversations can be more open such as ideas, best practices, tips and tricks, something interesting you done with Box or even something you have read relating to your job and intelligent content management, AI, security, etc or highlights from a recent event. Conversations can also be phrased as questions e.g. Did you know? 📣 There are a few simple things you can do to make your post more effective:If you have a question, make sure you have done a search! \tPhrase your title as an open question. For example “how do I” or “what are”, “did you hear about” are good ways to start your title. Here is an example\tMake the body of your post easy to read. Provide enough detail for someone to

 See below for how to get started  As the Community Manager, I am proud to welcome you to this new space that is designed to connect Box customers including admins, end users, developers, and partners with each other and with the resources they need to get the most out of Box products, our integrations, and partner ecosystem. Why we created this siteWhether you're looking for tips, tricks, have ideas, questions, or just want to connect with your peers and learn what they are working on, our community site is here to provide a comprehensive resource. We're confident that this site will become a valuable tool for anyone looking to maximize the potential of Box. We look forward to building a thriving community of experts who can learn from each other. Key features of our new community site\tCommunity spotlight - we will use this to highlight what is happening with Box\t\t\tForums -start conversations, ask and answer questions, and share experiences with others in the Box community\t\t\tGetting s

Thanks to Michelle Syu, Steve Chiou and ​@Olya Kryvtsova Box for todays overview of Box Hubs and upcoming features. Thanks to all our guests who joined in the Q&A. Please see below for slides and recording clips.  Topics covered:-Box Hubs Overview\tAdmin Management and Box Hubs Pages\tCustomer Q&A\tFeature Preview\tBox Hubs and Sharepoint comparison  Topic\t\t\tSlides\t\t\t\t\tBox Hubs Overview\t\t\t \t\t\tRecording clip here\t\t\t \t\t\tHere are some great university Box Hubs use cases from Baylor University\t\t\t\t\t\t\t\t\t\t\t\t                                                         \t\t\t\t\t\t            \t\t\tcustomer polls\t\t\t\t\tAdmin management and Hubs Pages\t\t\t \t\t\tRecording clip here\t\t\t \t\t\t Checkout ​@Olya Kryvtsova Box post on Admin Management here and FAQ here\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\tCustomer Q&A\t\t\tHubs vs Folders\t\t\tPermissions\t\t\tRecording clip here\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\tUpcoming feature preview and Poll\t\t\t \t\t\tRecording clip here\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\tBox Hubs and Sharepoint compare\t\t\t\t\t\t\t\t\t \t\t\t\t\t 

Many thanks ​@NickAtBox for yesterdays overview of metadata and demo of metadata in Box. We had a technical glitch during the recording, however, you can access the full recording here Topics - full recording here0 mins - Metadata 101 What is metadata\tDifferent types of metadata\tHow is metadata used6 mins 34 secs - Streamlining workflows with metadata templates in BoxBox metadata templates\tAI metadata autofill example\tBox folder level metadata\tBox file-request and metadata\tBox Relay and metadata example19 mins 25 secs - Future of metadata at BoxBox Apps\tBox Forms\tBox AI for metadata\tBox Doc Gen Topic - full recording here\t\t\tSlides\t\t0 mins - Metadata 101\t\t\t\t\t\tAgendawhat is metadatatypes of metadata \t\t\t\t\t\t\t\t6 mins 34 secs - Streamlining workflows with metadata templates\t\t\t \t\t\tAI Metadata autofill example\t\t\t \t\t\tDemo of metadata at folder level\t\t\t \t\t\tFile request metadata example\t\t\t \t\t\tBox relay metadata example\t\t\t \t\t\t\t\t\t\t\t\tMetadata template creationmetadata at folder level \t\t\tmetadata fil

We have some exciting news to share! Destination Folder is coming to Box AI on mobile. 📁📱 When you use Box Agent, Box creates files along the way. Destination Folder is how you choose exactly which folder those files are kept in. That folder is where the conversation lives.Until you choose, everything stays in This session. Open the menu at the top of the conversation and you will see it there. Tap it to open the files from that conversation.  When you want them somewhere specific, tap Select folder, pick the folder, and confirm. Files created in that conversation from then on are stored in the folder you chose. The menu shows that folder’s name, so you always know where this conversation is kept. You can open it, pick a different folder, or go back to This session.Where would you keep your next Box AI conversation? Tell us in the comments.

Thanks to Chris and ​@protella and Chris Belle of ITS for today’s fireside chat. You can find the recording and highlights below  Main Topics & Key InsightsBox's Vision for Insurance​@protella established that the insurance industry 'runs on documents,' with manual handling creating major bottlenecks. He highlighted key statistics: 80% of underwriting decisions rely on third-party documents, and 60-70% of claim cycle time is spent on manual document review. This not only increases costs but also negatively impacts customer satisfaction.Perry contrasted the outdated model of 'documents in motion' (simply moving files faster) with the modern paradigm of 'intelligence in action.' With Box AI, as soon as documents like loss runs, police reports, or medical records are ingested, they become actionable.  Chris Belle: The Role of the Systems Integrator (ITS)Chris Belle introduced ITS as a systems integrator focused exclusively on the insurance industry. He argued that true transformation

Thanks to ​@Meena Ganesh Box and Roger Schmitt for yesterday’s overview and demos of Box Agent and AI Home. AgendaIntroduction\tOverview of Box Agent and AI Home\tLive Demos\tCustomer Q&A Full recording scroll down for recordings of individual demosOverview of the Box Agent​@Meena Ganesh Box provided a detailed overview of the Box Agent, which launched in the summer. Key points included:Purpose: To accelerate knowledge work by unlocking the 90% of enterprise content that is unstructured. The goal is to move beyond simple keyword search to 'searching with intent,' allowing AI to understand the user's ultimate goal and synthesize information accordingly.\tCapabilities: The Box Agent is a single, multi-purpose agent that can analyze prompts, plan and execute a series of tasks, and leverage Box's workflow tools. It can create and compose drafts, briefs, and emails grounded in the user's own secure files.\tIntegration: The agent is accessible across various Box surfaces, including Box Hubs,

Quickly identify which extracted values may need review with field-level confidence indicators and automatically flag low-confidence values for human review, helping teams quickly validate and correct extracted data.Customers can now more easily validate AI-extracted metadata with confidence levels and bounding boxes in Box Extract, helping teams quickly identify which extracted values may need attention, verify them against the original source, and confidently use extracted data in downstream business processes.As organizations use Box Extract to automatically extract critical information from contracts, invoices, applications, forms, and other unstructured content, ensuring the accuracy of that information is essential, especially when extracted data is used to power business-critical workflows.With this release, Box Extract provides users with greater transparency into extraction results and a streamlined way to review and validate extracted metadata directly within Box Preview.With

Thanks to ​@daria ​@kadams Box and Pegi for today’s overview and demo of Box and ServiceNow updates. You can find the recording and highlights below. Agenda•Introductions•Box for ServiceNow integration•Demo•Box Agent for NowAssist•Q&A Full recording here, highlights below:- Main Topics1. The Strategic Importance of Integration: Pegi Karger opened by explaining the core challenge the integration solves: ServiceNow manages critical business processes (like incidents, cases, and requests), but the supporting content often resides in Box. This historically led to manual, cumbersome workflows. The Box for ServiceNow integration addresses this by embedding a Box content panel directly within ServiceNow records. This allows teams to access, upload, and manage files in context, without creating duplicate copies, while ensuring all of Box's permissions, governance, classifications, and retention policies are automatically applied. 2. The Box & ServiceNow Ecosystem: Pegi provided an over

Thanis ​@Scott Picanco Box and Piotr Truch for today’s overview of Box Metadata, also thanks to our guests who joined and shared in the Q&A. You can find the recording and summary below. Agenda:The unstructured data problem • Why metadata matters • What’s new • Looking ahead • Q&A  Main TopicsThe AI-First Era and the Importance of Metadata​@Scott Picanco Box described the current business landscape as an "AI-first era." He explained that as AI agents become integral to the workforce, the massive amount of unstructured data generated by businesses becomes a major challenge. Metadata is presented as the crucial "missing link" that makes this content AI-ready. It provides the essential context that bridges human-readable content and business process automation, allowing AI to understand and act on information. Key benefits include: better decision-making through higher quality data, the ability to power smarter agentic workflows (e.g., in Box Automate), and significantly accelerat

Thanks ​@Olya Kryvtsova Box for today’s overview and demo of Box Notes, also thanks to our guests who joined and shared in the Q&A. You can find the recording and slide deck here and highlights below. Agenda:Introductions\tOverview of Box Notes\tRecent enhancements w/ demo\tFuture plans\tCustomer Q&ASlide deck Full recording, scroll down for a recap     Why Box Notes?  Popular Use CasesThree primary use cases are highlighted:\tMeeting Notes: The most common use for daily work, tracking tasks, and documenting discussions.\t\t\tProject Tracker: Leveraging enhanced table functionalities, users can create multi-column trackers to manage projects, filter data, and collaborate with colleagues in a single, comprehensive document.\t\t\tNotes from the Field: Significant improvements to the mobile experience on the Box app allow users to easily and quickly create, edit, and access notes from any device, making it ideal for fieldwork.\t Leveraging Box AI with Notes​@Olya Kryvtsova Box explained how B

 Hey Box Community! 👋 What an incredible conversation we had at our **Box Notes: Product Highlights and Customer Feedback** roundtable on September 22nd.  We heard a lot of great questions during the session, and we want to make sure everyone, whether you attended live or are catching up now, has access to the answers. So we've put together this post to walk through the top questions we received, share what we know today, and give you a peek at what's coming. Let's dive in! 🚀 --- 🔑 Q1: What are the real benefits of Box Notes over just uploading a Word doc? This was one of our most popular pre-submitted questions, and it's a great one. Here's the honest answer: **Box Notes isn't trying to replace Word**  it's a different tool for a different job. Here's what makes it uniquely powerful:  **It's native to Box.** A Box Note lives *inside* Box  it's not a proxy or a file that gets downloaded, edited, and re-uploaded. It's always in sync, always in the right place.**Permissions are automa

Collaboration should move work forward—not create more work. In Q3, Box introduced updates that make it easier to review content, manage feedback, publish knowledge, work from anywhere, and get more from AI.Watch the video to see the new features in action, then read the full blog for a closer look at what’s new and how these updates can help your team work more efficiently. 

Hi Box Community 👋Will you be in San Jose for WeAreDevelopers or live nearby?Join Box, PagerDuty, Arize, and Entire for a casual evening of AI trivia, games, food, drinks, and prizes ahead of the main conference program.There are no talks or formal presentations. It’s simply a chance to meet fellow engineers, AI tinkerers, and like-minded builders before the conference gets busy, all in a relaxed setting designed for genuine conversation and connection.📅 Wednesday, September 23⏰ 5:00–7:00 PM PT📍 Guildhouse, 420 First St, San JoseGuildhouse is within walking distance of the San Jose Convention Center, so there’s no need to arrange transportation.Space is limited and pre-registration is required. Request your spot here.Hope to see you there!The Box DevRel Team

Customers can now apply a Custom Extract Agent to a parent folder and automatically extract content across its nested subfolders, including existing files and new content as it’s added.We released a set of improvements to how Box Extract manages folder-level extraction, bringing greater flexibility, reliability, and control to Custom Extract Agents. These changes lay the groundwork for more scalable and conflict-free metadata extraction across your content in Box.Users can now apply Custom Extract Agents created in Box Extract to folders and subfolders to automatically extract structured data from both parent and subfolders at the same time, and apply that data as metadata in Box. Previously, Custom Extract Agents created in Box Extract can only be applied to parent folders to automate data extraction at scale. With this new feature, customers will be able to leverage Custom Extract Agents to automatically add metadata to existing files or new files added to a folder and its subfolders

The new Custom Extract Agent builder in Box Extract enables users to upload sample documents and build, configure, and test Custom Extract Agents for higher-quality extraction and accelerate time to value.We updated the Custom Extract Agent builder experience for end users within Box Extract, introducing the same agent building experience that was introduced as part of the AI-Generated Metadata Templates but without the ability to create a metadata template, providing a cleaner, more intuitive workflow for creating and testing Custom Extract Agents.End users can select from pre-created metadata templates and choose which fields their Custom Extract Agents should extract data toWhen selecting "Custom Extract Agent" from the "New" button, end users are displayed with the new Custom Extract Agent builder experience, which provides them with a split view that allows them to select an existing metadata template and configure AI instruction and prompts for more accurate extraction results. U

Hey Box Community! 👋We’re thrilled to share an exciting update for admins looking to balance cutting-edge AI innovation with enterprise-grade governance: new Admin Model Controls and Compliance Management for Box AI!Whether you are managing AI usage across teams or operating within strictly regulated environments, you now have centralized, granular control over how AI models power your workflows.🚀 What’s New for Admins?\tGranular Model Governance: Directly from the Admin Console Models page, you can view, enable, or disable specific models based on provider, tier, capabilities (like Pro mode), and compliance levels.\t\t\tSet Organizational Defaults: Configure the default model used by the Box Agent across Box AI Home, Notes, Files, and Hubs.\t\t\tUnlocked for Regulated & High-Security Teams: With admin-level model filtering, Box AI Home can now be safely enabled for environments requiring FedRAMP Class D (High) and DoD Impact Level 4 (IL4) compliance (in addition to FedRAMP Class C / Mo

What should an organization ask its provider? Scope of residency\tWhat exactly is guaranteed to remain in-region: file content, metadata, indexes, thumbnails, previews, logs, encryption keys, backups, and replicas?\t\t\tDoes “in-region processing” include AI inference, content extraction, search indexing, malware scanning, and document previews?\t\t\tAre disaster-recovery copies kept in the same region?\tAccess and transfers\tCan provider employees, support teams, or sub-processors access the content from outside the region?\t\t\tWhich legal entity is the customer contracting with?\t\t\tWhere are sub-processors incorporated and where do they process data?\t\t\tWhat onward-transfer mechanisms and contractual safeguards are used?\t The ICO specifically recommends reviewing the provider’s legal entity, global processor network, and transfer arrangements. ICO guidanceCollaboration and lifecycle events\tWhat happens when users from different regions collaborate?\t\t\tWhich Zone governs a file created in someone e

Dear Box Community, as a follow up to our recent community roundtable, I wanted to provide more background on in-region processing and why it is becoming more important. In this post I will cover the following questions, referencing our Box Zones white paper and other sources. \tWhat counts as in-region processing?\t\t\tWhich content operations matter?\t\t\tWhat trade-offs arise between residency and collaboration?\t\t\tWhat should an organization ask its provider?\t  If this is helpful or if you have further questions please comment in the replies! What counts as in-region processing?\tIn-region processing means that content is stored and processed within a customer-selected geographic region, or “Boz Zone.” The Box white paper frames this as covering the content lifecycle - not only primary storage, but also routing, upload, download, and cross-Zone collaboration architecture. Box Zones white paper\t\t\tA Zone includes a primary and backup data center. In Box files are stored according to the top-l