Skip to main content

General

Ask questions relating to Box here

  • 416 Topics
  • 764 Replies
415 Topics
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Box Community Poll: Help Us Understand Your Content-Related Focus for Next Week!

At Box, we're continuously striving to better cater to your content management needs. 💪 We want to hear from you! What content-related tasks or initiatives will you be focusing on next week?Let us know by participating in our quick poll below. We appreciate your input and look forward to helping you achieve your content management goals!

122
Jey Bueno Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Where should I ask my support question?

Hello community members, these forums are designed for our customers to connect and share knowledge and expertise. Here you can get help from your fellow community members and share your own expertise to help someone else. Boxers also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other. If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please try searching in the support.box.com Thank you for your understanding  🙏🏽

700
thomasdeely Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Posting in the general category

This category is a great place for general questions and conversations around all things Box. To get started go to “Create A Topic” on the top right and you will be presented with the option to ask a Question or start a Conversation.  Questions could be anything around using the Box product or integrations Conversations can be more open such as ideas, best practices, tips and tricks, something interesting you done with Box or even something you have read relating to your job and intelligent content management, AI, security, etc or highlights from a recent event. Conversations can also be phrased as questions e.g. Did you know? 📣 There are a few simple things you can do to make your post more effective:If you have a question, make sure you have done a search!  Phrase your title as an open question. For example “how do I” or “what are”, “did you hear about” are good ways to start your title. Here is an example Make the body of your post easy to read. Provide enough detail for someone to

981
thomasdeely Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Welcome to the Box Community!

 See below for how to get started  As the Community Manager, I am proud to welcome you to this new space that is designed to connect Box customers including admins, end users, developers, and partners with each other and with the resources they need to get the most out of Box products, our integrations, and partner ecosystem. Why we created this siteWhether you're looking for tips, tricks, have ideas, questions, or just want to connect with your peers and learn what they are working on, our community site is here to provide a comprehensive resource. We're confident that this site will become a valuable tool for anyone looking to maximize the potential of Box. We look forward to building a thriving community of experts who can learn from each other. Key features of our new community site Community spotlight - we will use this to highlight what is happening with Box Forums -start conversations, ask and answer questions, and share experiences with others in the Box community Getting s

10850
thomasdeely Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Box Community Weekly Digest: March 14, 2025

Dive into the latest updates and insightful resources that will empower you to harness the full potential of Box. Stay informed, get inspired, and discover new ways to elevate your Box experience every week. 🚀🙌  🚀 Join us for our Financial Services Summit: Unlock the Power of Your Unstructured Data on April 10th! Discover how Intelligent Content Management helps financial services organizations boost efficiency, speed up client onboarding, and optimize engagement.📊 Unlock insights from unstructured data⏩ Speed up onboarding processes🔒 Strengthen security and complianceRegister now using this event link.  Want to stay in the loop with all things Box? Head over to our latest LinkedIn posts for exciting updates and insights. Don’t miss out – click the links and get the full scoop! 📲💬 🚀 Make enterprise content smarter with Box and OpenAI!AI agents are set to transform how businesses interact with their content. That’s why we’re excited to release code for a new Box AI agent, powere

140
Jey Bueno Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Security Content lifecycle - Identify and Discover - Community Roundtable Highlights

Thanks to Aiko, Kurt Roemer, and Ben Weiner for today’s security community roundtable on the Security and Governance Content lifecycle. Thanks to our guests who joined and share questions. Full recording here. Highlights and Recording clips below:Content Classification Challenges The evolving landscape of content classification Box Classifications Overview AI Classification Topic Slides Content Classification Challenges Recording clip here Security and Governance Content Lifecycle  Content ClassificationHurdles in Enterprise Classification      The evolving landscape of content classification   Recording clip here   Box Classifications Overview  Recording clip here Box Shield  AI Classification Recording clip here  

230
thomasdeely Box
R
RedSoxRayNew Participant
asked in General
Automate a File Transfer

I’d like to automate and schedule a file transfer from a network drive to a folder in BOX. Is there a way to do that? Do I have to write some sort of script, or does BOX have a tool to do that for you. Thank you! 

346
DonHammons
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Empowering Conversations: From Reflection to Inspiration 🩵

Last week, we celebrated International Women’s Day, and it was a truly inspiring moment for all of us! 🌟 We asked our Boxers:If you could sit down for coffee with your younger self, what advice would you share? ☕️✨ 📢 Now, we'd like to extend the same question to the Box Community.💬 We invite everyone to share their thoughts and join this empowering conversation. Let's amplify your voices and also celebrate the incredible achievements of women everywhere! 🙌 Be sure to check out our Boxers' heartfelt pieces of advice on LinkedIn for some inspiration. 💙 Furthermore, a huge thank you to Newsweek for recognizing Box as one of America’s Greatest Workplaces for Women in 2025! 🎉Image courtesy of Newsweek⭐⭐⭐ 

90
Jey Bueno Box
T
Tile XLNew Participant
asked in General
cancel and refund

Please cancel whatever I signed up for (I’m crying)  

557
Jey Bueno Box
J
John DNew Participant
asked in General
How do I download a video from YouTube to Box?

I need to get video from a YouTube link to my Box account.

152
J
H
hans8501New Participant
asked in General
Cannot Delete files and folders

I'm sharing a box drive with a friend,I'm the only one who cannot delete or rename files or folders, and I can only add files.When viewed on the web, I don't see a menu for deleting files at all, and even in the desktop client, files revert back to their original state after being deleted or renamed.How can I get things back to normal?

161
Jey Bueno Box
R
RobertGNew Participant
asked in General
Email notifications

How can I receive an email when someone edits a file?

81
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Box Community Weekly Digest: March 7, 2025

🚀✨ Get ready to stay on the cutting edge with the latest features, announcements, and hot topics from the Box Community! Our weekly digest is your ultimate resource for tips, news, and expert insights designed to help you unlock the full potential of your Box experience. 🚀✨  📢 We’re proud to be a sponsor at the upcoming Agentforce DC World Tour on March 19th and to continue our long-standing partnership with Salesforce! ✨ Sign up today: Agentforce World Tour Washington D.C.  Want to stay in the loop with all things Box? Head over to our latest LinkedIn posts for exciting updates and insights. Don’t miss out – click the links and get the full scoop! 📲💬   Salesforce unveiled the AgentExchange Why does metadata matter in an AI-first era? This helps customers deploy AI agents faster than ever before! Explore what we’re building together in the AgentExchange here. In this AI-first era, metadata isn’t just a nice-to-have, It’s the foundation for a more intel

460
Jey Bueno Box
T
TomCNew Participant
asked in General
Box AI for Metadata - Near and Long-Term Considerations

Hi,I think I understand the basics of metadata, as a way to connect documents that would otherwise not connect be connected (say in a folder structure or via search). And the prospect of having AI extract metadata is huge, given that having humans doing this is laborious and error-prone, and thus a difficult and predictably under-used part of Box use until now.What do you (for example, metadata and AI product managers and power users) see as the role of metadata in an era where AI itself can now explore a storehouse of unstructured data via prompts, set up workflows and more.  Realizing there are still likely unknowns, is the innovation of AI metadata extraction something that has a specific purpose now and for the foreseeable future, or might continuing AI developments preclude its value at some point (maybe 5-10 years out, or maybe sooner?).   I’m not meaning to take the glitter off the gold of this fantastic step forward in metadata assignment…it is likely more about my lack of know

523
thomasdeely Box
T
takashi yoshiharaNew Participant
asked in General
どうやったらGoogleアカウントとのリンクを解除できますか？

私は私のGoogleアカウントとのリンクを解除したいです。どうやったら解除できますか？boxにログインしようとするとエラーが出てログインできません。 

101
Jey Bueno Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Box Forms, Box DocGen, Box AI for Metadata - Community Roundtable recording and highlights

Thanks to ​@Laryssa Box ​@Meena Ganesh Box  ​@Scott Picanco Box, Adarsh Subramanian and Balaji Asok Kumar for yesterdays overview of Box Forms, Box DocGen and Box AI for Metadata, and our customers guests for the questions and feedback.  Please see below for highlights and recording.TopicsAutomation and Workflows Introduction Workflows overview Box AI innovations Customer Q&A and use case discussion Metadata discussion Recording clips Slides here Automation and Workflows Introduction Recording clip here   Workflows overview Recording clip here       Box AI innovations Recording clip here   Customer Q&A and use case discussion Recording clip here   Metadata discussion Recording clip here    

842
thomasdeely Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Box AI for mobile - demo and roadmap

Thanks to Nish Boddeti, Juan Carlos Madriz and Michelle Syu for yesterday’s overview and demo of Box AI for Mobile. Highlights and recording clips below. Full recording here. TopicsBox Mobile Overview Box AI Overview Box AI for Mobile demo Customer Q&A on Box Mobile and Box AI for Mobile  Box Mobile Features preview Discussion on Box Hubs  Topic Slides/Notes Box Mobile Overview. Recording clip here Box Mobile Overview  Box AI Overview Recording clip here Box AI Overview  Box AI for Mobile demo Recording clip here Box AI for Mobile    Customer Q&A on Box Mobile and Box AI for Mobile  Recording clip here Various questions on Box Mobile and Box AI for Mobile Box Mobile Features preview Recording clip here Box Mobile Feature preview  Discussion on Box Hubs Recording clip here    

821
DonHammons
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
How USAA Transforms Customer Outcomes with Box Platform: Key Use Cases

We are committed to Box for the long term. Every time we kick over a rock in the Box space, we find more opportunities.— Shane Enstad, AVP, IT Product Engineering, USAA 💥 USAA KEY USE CASESDigital client exchange Field operations management Product and project planning 📢 Read the full article here: USAA speeds up outcomes for customers This article explores how USAA has leveraged the Box Platform to enhance its operations and speed up outcomes for customers. We’d also love to highlight the top three things USAA loves about Box, according to Enstad:Box Platform: “The number one thing we value about Box is its platform. I think there's a lot of opportunity there.” Box AI: “We’re lucky to be involved in the initial offering of Box AI. From a kicking-the-tires perspective. It’s going to be a game changer.” Integrations: “Being able to leverage Box with Slack, Zoom, and other applications that we use — there's a lot of opportunity there.” 📢 A huge shoutout to our amazing community member

180
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Box in Focus: A Series to Master Intelligent Content Automation (Live Webinar)

A new era of content automation is here. It’s time to transform manual processes into automated end-to-end workflows — at scale. 💥 Discover the power of Intelligent Content Management — and the new Box products that’ll help you harness the full potential of AI. Join an exclusive webinar series covering everything from document generation and metadata extraction, to agentic AI and compliance.📆 Register here Sessions include:Automation: Dynamically generate custom documents and extract metadata at scale Workflows: Manage and automate critical processes with intelligent apps Intelligence: Build custom AI agents (integrated with trusted LLMs) for specific business needs Compliance: Adhere to advanced data preservation requirements with compliant, long-term content storageYou’ll learn how to get far more value from your content and apply AI where it counts.  

140
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Box Community Weekly Digest: February 28, 2025

📢 Stay updated with the latest features, enhancements, and hot topics from the Box Community. Our weekly digest is your go-to resource for tips, news, and expert insights to help you maximize your Box experience. Let's dive in and explore what Box has to offer this week! 🚀  Discover the power of Intelligent Content Management — and the new Box products that’ll help you harness the full potential of AI. Join an exclusive webinar series covering everything from document generation and metadata extraction, to agentic AI and compliance:Box in focus: A series to master intelligent content automation In December, Adobe Express became the default image editor in Box, now we’ve taken things a step further, empowering Box users to create stunning visuals effortlessly, all while keeping content secure and organized. With this powerful tool at your fingertips, you can transform your ideas into captivating images without ever leaving Box.➡ Read our latest blog to learn more.  Want to stay in the

220
Jey Bueno Box
M
MaiNew Participant
asked in General
Question _Box Relay

Could you please tell me more  specifically about the below answer “link to a document in the body of a task message.”? How to do it? -Can I add a reference document as part of the process?-No. But you can link to a document in the body of a task message. Thank you.Mai

111
Jey Bueno Box
K
Kentaro KIKUCHINew Participant
asked in General
Assistance Required for Account Invitation to Organization

I hope this email finds you well.We attempted to invite one of our employees to our organization using the following email address:f*****@*****.jpHowever, it seems that a personal account has already been created with this email, preventing us from sending the invitation.Could you please provide us with the necessary steps to invite this account to our organization?Additionally, the above account currently cannot log in because two-factor authentication (2FA) is disabled, and the backup codes have been lost.We would appreciate your guidance on resolving this issue.Best regards,

252
K
B
bmcgrath20New Participant
asked in General
End users with 10GB free account showing full when they are not

We have shared folders with clients outside of our company and beginning last week, they were getting a notice that their box was full, when all they had in it was our shared folder.  It was my understanding that our folders went against our storage limits.

61
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Monday's Community Spotlight: 🌟 Fundwell Powers Business Growth 🌟

“The implementation of Box has really changed how we operate, because our users don’t need to go to as many places. All the customer data and the content live within Box, embedded in Salesforce.”— Adam Anzouni ​(@adama), CTO @ Fundwell Learn about how Fundwell powers business growth by streamlining workflows, securing data, and enhancing efficiency with Salesforce, Box, and AI-driven solutions:https://www.box.com/customers/fundwell One of the highlights is how they’re saving 30 hours a week with Box AI! How it works:Employee uploads bank statements to Box in the form of a Salesforce lead  Box AI checks to confirm they have three bank statements, each containing the right data Box for Salesforce automatically submits the documents to the underwriting team The entire process happens in the background, thanks to Box AI. Anzuoni says, “Since going live with Box AI, our underwriters have saved on average 30 hours a week —which is equivalent to adding another underwriter to our team of four.

90
Jey Bueno Box
I
ismalls107New Participant
asked in General
Downloading Pictures from a community event

Hi, I recently attend a Cornell U. community event.  There was a headshot booth.  The photographer gave the box info url to download copies of the pictures.  I cannot located the pictures.  Please advise

60
I

Badge winners

Show all badges

Didn't find what you were looking for?

Ask the Community
Terms & ConditionsCookie settings