Hi ​@Tile XL  Welcome to the Box Community! Thank you for reaching out. We’re sorry to hear that you’ve decided to cancel your account.

It looks like you’ve already submitted a case to our Billing Team. Your case will be forwarded to our Cancellations specialist. Please keep an eye out for an email response, as a member of our team will reach out to evaluate your request. For future reference, any requests related to cancellations, downgrades, decrease of seats can be sent to cancel@box.com.

We hope to have this resolved for you soon, and we’d love for you to consider using Box again in the future.

Box.com just charged my account 540 dollars and I never signed up for anything l. I will need this money reimbursed and my account closed asap: 

Hi ​@Thomas5McSorley  Welcome to the Box Community! We’ve moved your post to this related topic. I understand your concern regarding the charge.
 

Your account was upgraded online from a free to a Business Annual subscription and was charged according to the purchased plan and licenses. Please note that only the primary admin can upgrade an account online.

I see that you’ve already submitted a case. The ticket will be forwarded to our Cancellations Team (cancel@box.com), who will evaluate your request and provide further assistance regarding cancellation and refund requests.
 

Thank you, and have a great day! 

The box was charged $622.80 (1/23/2025) to my credit card.
I would like to use The box for only one month.

I would like to request a refund of the charged $622.80 (1 year).
And I would like to request the amount for one month of use.
I would like to request again.

I would like to request a refund of the charged $622.80 to my credit card.

Hi ​@Roh JaeHee  Welcome to the Box Community! You have already submitted a ticket to our billing team. Your concern will be evaluated in accordance with Box's Terms, so kindly wait for their follow-up on your case.

For future reference, if a ticket has already been submitted for requests such as a refund, please wait for the dedicated team’s update on the case, as this is something that we, the Box Community Team, are unable to review or process on our end. We appreciate your patience in this matter. 

Why did I get charged $500? And I don’t use box can I get a refund 

Hi ​@Luism10! Welcome to the Box Community!

You have signed up for Box online. To check your subscription and account history, as well as to request cancellation and a refund, please email our Cancellations Team at cancel@box.com. Your request will be evaluated and processed in accordance with Box's Terms.

For reference, you can check these related articles about Canceling Your Box Account and Requesting a Refund.

We look forward to having this sorted out.

Hellow. I’m Roh JaeHee.

I would like to ask how to cancel my Box account.

I am currently using the Box version(Business, US$60.00/1month) that renews every month.
I would like to stop using Box in ~23.March.2025.

Please tell me how to cancel my account.

Thanks.

Hi ​@Roh JaeHee, welcome to the Box Community! We’re sorry to hear about your decision to cancel.

Our records show that you’ve initiated the cancellation process online, and your account is now pending deactivation. Your account will be canceled at the end of the current service term. No further charges will be incurred unless you choose to reactivate a paid subscription in the future.

You can refer to the confirmation email you received after successfully canceling the account for more details. Additionally, you can review the Canceling Your Box Account article to learn more about the cancellation process.

We hope you'll consider using Box again in the future! 💙

I thought I had purchased an individual subscription, but today I checked my email and saw a withdraw for over $500. This was my child’s school tuition money which is due on Monday. I need someone to get back with me and cancel this payment. I am just beside myself and cannot get in contact with a real human. 

Hi ​@overworked mom, welcome to the Box Community! I certainly understand your concern about the charge from your purchased subscription.

Upon checking, you have already reached out to our support team and your case is being evaluated by our Cancellations team. Please wait for an email response from them to address your concerns. For any questions or follow-ups regarding your subscription, you may reply to the same ticket number to get in touch with our Cancellations team.

I look forward to having this resolved soon. 

Hello, I do not want the service, can I cancel and get refunded.

Thank you

Hi ​@Kcolgan35, welcome to the Box Community!

I see you have already submitted a ticket to our support team. Your case will be evaluated by our Cancellations team, so kindly wait for an email response from them to address your concerns. For any questions or follow-ups regarding your request, you may reply to the same ticket number to get in touch with our Cancellations team.

Thank you! 

Hello Box Billing Team,

I am writing to inquire about a charge of $1,343.16 that was recently processed on my credit card for Box account B01753495. I do not recognize this transaction and believe it may have been accidental, possibly occurring while I was browsing the site and inadvertently entered my payment information.

I would greatly appreciate it if you could cancel this charge immediately and process a full refund.

I have also attempted to contact your support line at 877-729-4269, but was unable to resolve this issue through that channel.

Thank you

Reji John

Hi ​@Reji John, I’ve moved your post to this related topic.

It shows that you’ve already submitted a ticket to our support team. Your request will be evaluated and processed in accordance with Box Terms. In the meantime, please wait for our team’s response via email to address your concerns.

For any questions related to your cancellation and refund request, please follow up on the same case for further assistance.

Have a great day! 

So I am trying request a refund after the 7 day free trial.  In my account you can see that I have used no storage and uploaded no documents.  This is not for a business it was personal and I did not realize that this was for business use.  I do not have a need.  I just received the first automated billing of 61 dollars on invoice INV12847093.  I am posting here because when you click the how to request a refund link it goes to a page not found, when you click the go to support to submit a ticket.  There is no place to submit a ticket.  I find this practice to be very misleading.  So I will post it here for everyone.  I would like a refund.  And have cancelled my account.  You billed me this morning and I am requesting within 1 hour of the charge.  Thank you.

Hi ​@Say Les, welcome to the Box Community! I’ve moved your post to this relevant topic.

We offer a 14-day free trial for both business and enterprise accounts. As outlined in our terms of service (please see below), an account needs to be canceled before the end of the 14-day trial to avoid any charges.

Per our terms of agreement:

"You can sign-up for a trial for some of the Services and your trial period starts on the day you create the trial account and lasts for 14 days. If you are on a trial, you may cancel at any time until the last day of your trial. If you do not wish to incur charges, you must cancel the account by the end of the 14th day."

If you do not cancel your account and we have told you the account will converted to a paid subscription at the end of the trial period, then you authorize us to charge your credit card for that specific Service. You may, however, cancel your subscription before the next billing cycle in accordance with these Terms, but no credits or refunds will be available.

Here are some related support articles about refund and cancellation:

• Requesting a Refund
• Canceling Your Box Account

For reference, Box is a subscription-based service, similar to cable TV or internet services. We charge based on the subscription purchased, regardless of how little or how much an account is being used, and need to receive notice of account cancellation (i.e., if not done online) in order to cease billing.

Our available support channels, listed on the Contact Support page, depend on the account type. If you’re unable to submit a ticket, please email our Cancellations Team at cancel@box.com for further evaluation of your cancellation and refund request. You will receive a case number, and a representative will reach out shortly via email to assist with your concerns.

We appreciate your patience and understanding in this matter.