Hi ​@Ballistic888, we're sorry to hear that you've decided to cancel your Box account.

Since you're encountering an error, our Billing Support team is available to assist with your cancellation request. I see that you've already submitted a ticket—thank you. The representative handling your case is currently awaiting your response to verify the account.

Once verification is complete, your request will be reviewed and processed in accordance with Box's Terms. For any questions or follow-ups, feel free to reply directly to the same ticket to continue working with our support team.

Thank you again!