Hello, dumb question here as I cannot find just a straight simple answer on this.
I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone.
How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?
Do they really need to enter a separate with with the official Box Support?
Thank you,
A Box Admin
There may be an easier way than mine but the way I have always done it is go into the “Users” page in the admin console, mouse over the user and click the three dots on the right and login as them. Then you can go into their account settings and, under the “Account” tab, you can remove the current authenticator app and/or generate backup codes for them.
There may be an easier way than mine but the way I have always done it is go into the “Users” page in the admin console, mouse over the user and click the three dots on the right and login as them. Then you can go into their account settings and, under the “Account” tab, you can remove the current authenticator app and/or generate backup codes for them.
This is the way I have always done it as well. The only place I can find to reset it. Would be nice to be able to do it directly from the admin page like you can with other systems.
AWESOME! THANK YOU GUYS!
I definitely appreciate the help and fast response on this question. It looks like that is indeed the way to accomplish resetting a managed user’s 2FA settings...for now.
Login as the user from the Admin Console and remove their 2FA settings under their Account options. Upon login they will be prompted to set up 2FA again.
Happy Box’ing!
Respectfully,
A Box Admin
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