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Question

Unable to open pdf file

  • August 13, 2025
  • 1 reply
  • 30 views

I uploaded a pdf file and when I try to open it I get this notice. I have adobe reader x or later. Any advice?

 

1 reply

Jey Bueno Box
  • Community Manager
  • August 13, 2025

👋 Hi ​@KimberlyCanova, welcome to the Box Community!

 

Box Preview currently doesn’t support Adobe Portfolios, so what you’re experiencing is expected behavior. For more details, you can check out the known limitations here.


To view the file, you’ll need to download it and open it using Adobe Reader.

 

If you have any other questions or need help with anything else, feel free to reach out! 🤗