Hi ​@satranc, welcome to the Box Community! Thank you for bringing that to our attention.

This is not an isolated case, as we have a handful of new and existing customers who have reported the same issue. Our engineering team is actively investigating it. In the meantime, I’ve already coordinated with our internal team to have this resolved for you.

Please try to process the upgrade again. You can check this article for instructions: Upgrading Your Box Account. For overview and side-by-side comparison of our plans and its features, please visit our pricing page:

• Individuals and Teams
• Business and Enterprise

If you need further assistance with manual upgrade, please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable).

Have a great day! 

I can’t pay for your service. There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hello, ​@Antonchekhov, welcome to the Box Community!

I've already coordinated with our internal team to ensure it’s not being blocked during the upgrade process. You can try upgrading your account again.

If the issue persists, we can assist by manually upgrading the account. Please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable) to proceed.

Thanks, and wishing you a wonderful day! 

I have been used Box Drive for years with the long time ago 50GB free account. I decided to upgrade to personal professional because of almost full. After I entered my payment information, web page show me the authorization issue and ask me contact the support. 

Hi ​@SamsonFu, welcome to the Box Community! 

We're unable to determine the cause of the error you're seeing during the upgrade process. To help resolve this issue, please contact our Billing Team at billing@box.com. Be sure to include your plan type and billing frequency (monthly or annual) in the message.

Please also make sure to send the email from the registered account owner's email address to verify account authenticity and ensure the correct account is upgraded.

Have a great day! 

I need to upgrade to Box Business, but it requires me to submit a verification ticket. 

Hi ​@lethanhdung1990, welcome to the Box Community!

We’ve reviewed your account to ensure there are no blocks on our end, and everything has been resolved. Please try upgrading your account again and let us know if it goes through successfully.

If you require any further assistance, feel free to reach out to our Billing Team at billing@box.com.

Wishing you a wonderful day ahead!

I am not able to upgrade my account and I am prompted to contact support as my account needs further verification. This is a bit of a timely matter and I would love some help. 

It also just is very difficult to even contact anyone in support, so it would be helpful if that was more easily accessible.

Hi ​@ristewart99, welcome to the Box Community! 

Thank you for your patience. This is a known issue that our engineering team is actively investigating. I’ve also reached out internally to ensure there’s no block during the upgrade process. This has been taken care of, so please feel free to try upgrading your account again.

 See  Upgrading Your Box Account for instructions.

We offer a wide range of documentation and articles to support our customers. For general inquiries or concerns that the community might be able to help with, feel free to post them in our Box Community. For more account-specific assistance, you can always submit a support ticket. You can log in to the support portal to check the available channels based on your account type.

Have a great day ahead!

Hi im trying to upgrade my account and it has said  “Your account needs further verification “

How would i go about submitting a support ticket?

Any help would be appreciated

All the best

Hi ​@Donnacha, welcome to the Box Community! I’ve moved your post to this related thread.

I see you’ve been in touch with our Billing Support team. We’ve reviewed your email to ensure nothing is being blocked on our end during the upgrade process, and this has been taken care of. You should be able to proceed with the upgrade.

If you continue to experience any issues, please follow up with our Billing Team through your existing support ticket for further assistance.

Have an awesome day!

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hi ​@HaJunHo , welcome to the Box Community! I’ve moved your post to this related topic.

I see you’ve already submitted a ticket to our Billing Team. They’ll review the issue and continue assisting you with the upgrade. In the meantime, please keep an eye out for their response, as a representative will reach out shortly.

Have a great day! 

Your account needs further verification, please submit a ticket at support.box.com.

Hi ​@Gnanasunderamjagan, welcome to the Box Community!  I moved your post here.

The error has been resolved, as confirmed by our Billing Support team on the ticket you submitted. Please try upgrading your account again. If you need further assistance with the upgrade, please continue coordinating with our Billing Team.

Thank you!

Your account needs further verification, please submit a ticket at support.box.com.

Hello ​@jordanferrier119  Welcome to the Box Community!

I’ve reached out to our team internally regarding the error, and it has now been fixed. You should be able to proceed with the upgrade.

I also see that you've already submitted a ticket. A member of our Billing team will be reaching out shortly with updates and instructions for the upgrade. If you encounter any issues during the process, feel free to reply directly to ticket # for further assistance.

Thank you! 

要求の処理中にエラーが発生しました。 お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

上記エラーで有償化できません。

対応希望。

An error occurred while processing your request. Your account requires further authentication. Please submit a ticket at support.box.com. Unable to make it paid due to the above error. Please respond.

Dear community,

I´m trying to upgrade my Box account and this is the message that Box put me:

Se ha producido un error al procesar su solicitud.

Su cuenta necesita verificación adicional. Envíe una incidencia a support.box.com.

What can I do to upgrade my account?

Tnahks in advance.

Hi ​@nyamunyamu, welcome to the Box Community!

I’ve checked with our team internally, and the error on your end regarding upgrade should now be fixed. Please try again to upgrade your account.

 See  Upgrading Your Box Account for instructions.

For further assistance regarding upgrade, please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable) to proceed.

Thanks, and have a great day ahead! 

I’m trying to upgrade my current plan, to a personal pro plan because i have important files to protect. But i can’t, the error massage says that my account needs further verification and i don’t know how to submit a ticker. It’s urgent

Hi ​@AsistLH, welcome to the Box Community! I moved your post to this topic.

This has been taken care of to make sure there’s no block on our end during the upgrade process. You can now upgrade your account. If you need further assistance with upgrade, please submit a support ticket to our Billing Team or email them at billing@box.com.

Wishing you a wonderful day! 

Seriously how can this level of platform have this issue that clearly needs to be resolved!!?? I am trying to upgrade to Starter to enable password protection for a client folder (fairly urgently), and I am getting this notification “Your account needs further verification, please submit a ticket...” --- absolutely ridiculous. 

Hi ​@Michael_Cathedral, welcome to the Box Community! Thank you for bringing this to our attention. We understand the urgency of your request, and we sincerely apologize for the inconvenience this has caused.

There have been occasional instances where certain emails are unintentionally blocked in the background during upgrade, which can trigger the verification error. Our engineering team is actively investigating this issue to identify the root cause and implement a resolution, ensuring a smoother upgrade experience moving forward.
 

We’ve reviewed your account to ensure it’s not blocked on our end. You should be able to proceed with the upgrade. However, if you continue to experience difficulties or need further assistance, please feel free to reach out to our Billing Team at billing@box.com. They will be happy to assist you in completing the upgrade.

We truly appreciate your patience as we work to resolve this issue. 

Hi ​@Maavendano, welcome to the Box Community! I’ve moved your post to this related thread.

I’ve checked our internal tools regarding the error you encountered during the upgrade, and I’m happy to inform you that it has been resolved. Please try upgrading your account again.

If you need further assistance, don’t hesitate to reach out to our Billing Team at billing@box.com.

Have a great day!