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Hello,

I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.

I have also tried adding the email to the folder as an editor and then the hub with no luck.

👋 Hi ​@hclackSWH, welcome to the Box Community!

 

We’ll look into the issue further. Could you please share the exact error message you’re seeing when trying to add an external user to a hub? Also, does the error occur with other external users, or is it limited to this specific email address?

 

Thanks so much — we look forward to hearing from you! 😊


Thanks for the warm welcome! I have attached three screenshots, any email address used.


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