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We believe that a large number of email addresses are currently on the suppression list, and we would like to delete them via the Enterprise settings.
However, the feature description states, "You can remove up to 10 emails per day from this list."
Is there no way to delete more than 10 addresses at once? If there are 1,000 entries in the list, it would take 100 days to complete.

 

The background is as follows:

  • Users are being created via SCIM integration with Okta

  • At the start of the new fiscal year, around 1,000 new users were created

  • Before their mailboxes were created, user information was registered in Okta, resulting in account creation in Box as well

  • As a result, it is assumed that all users have ended up on the suppression list

 

 

現在大量のメールアドレスが抑制リストに入っていると考えられる状況で、Enterprise設定からの削除を実施したいと考えています。
しかし、機能説明の中で「このリストから1日に最大10件のメールアドレスを削除できます。」とあります。
10件以上を一括で削除する方法は無いのでしょうか。リストに1000件いるとすると、100日かかってしまいます。

経緯としては以下のとおりです。
・OktaとSCIM連携によりユーザー作成している
・新年度開始で新規ユーザーが1000件ほど作成された
・メールボックスが作成される前にOktaにユーザー情報が作成されて、Boxにもアカウント作成がされてしまった
・結果、全員抑制リストに入っていると考えられる

Dear ​@a-k, I understand you need assistance with the email suppression list, along with concerns about the daily limit.

 

This is something our Product Support team can review for you. They’ll evaluate your request to remove multiple emails from the suppression list.


To ensure you get the help you need, I’ve already created a ticket on your behalf. You’ll receive an email shortly containing your case number. In the meantime, please wait for our Product Support team to reach out to you via email with further assistance.

 

Wishing you a wonderful day ahead! 🌻

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