My employee originally set up the Box Account. I need to change the Admin user
Solved
Change Primary Admin
Best answer by Jey Bueno Box
👋 Hi
For security reasons, we highly recommend that the admin change be handled internally. By any chance, do you have access to the primary admin credentials to process the change? If so, please refer to Transferring Admin Privileges to Another User for instructions.
However, if the assigned admin has already departed, please follow one of the processes below:
- Reach out to the previous Admin and ask if they can transfer Administrator permissions to another Box account following the steps listed here, or
- Open a ticket with our Product Support team asking for an admin password reset link, being sure include the following information in the request:
- Email of the current admin,
- Email of who the new admin will be, and
- Answers to the following security questions:
◼ For accounts paid by credit card:
-
Full name of cardholder
-
Last four digits of card
-
Credit card type (Visa, Mastercard, American Express, etc.)
-
Credit card expiration date
-
Date and amount of last payment
◼ For accounts paid by check or wire transfer: -
Invoice number of last payment
-
Date and amount of last payment
-
Check number, if paid by check
Reference: Admin Transfer Protocol for Departed Admins
Upon verification of this information, our Product Support team will be able to assist with the request.
Have a great day ahead! 😊
👋 Hi
For security reasons, we highly recommend that the admin change be handled internally. By any chance, do you have access to the primary admin credentials to process the change? If so, please refer to Transferring Admin Privileges to Another User for instructions.
However, if the assigned admin has already departed, please follow one of the processes below:
- Reach out to the previous Admin and ask if they can transfer Administrator permissions to another Box account following the steps listed here, or
- Open a ticket with our Product Support team asking for an admin password reset link, being sure include the following information in the request:
- Email of the current admin,
- Email of who the new admin will be, and
- Answers to the following security questions:
◼ For accounts paid by credit card:
-
Full name of cardholder
-
Last four digits of card
-
Credit card type (Visa, Mastercard, American Express, etc.)
-
Credit card expiration date
-
Date and amount of last payment
◼ For accounts paid by check or wire transfer: -
Invoice number of last payment
-
Date and amount of last payment
-
Check number, if paid by check
Reference: Admin Transfer Protocol for Departed Admins
Upon verification of this information, our Product Support team will be able to assist with the request.
Have a great day ahead! 😊
Our Last IT Admin left our company and we are trying to get our Box account to be configured under his account. How to do this?
👋 Hi
Please refer to the instructions above for guidance on transferring admin privileges to another user. If you're unable to complete the process, feel free to submit a ticket to our Product Support team for further assistance.
If you have any other questions or concerns, don’t hesitate to reach out. 😊
Our Admin has gone and the mailbox associated with him gone. I am co-admin but can’t do anything about his account. Any ideas?
Hi
For security reasons, we highly recommend that the admin transfer be done internally. Please note that only the primary admin can transfer the admin role to another user within the organization.
If you do not have access to Box Admin and your IT team is unable to retrieve the email for password reset or gain access to the admin’s account, please submit a ticket to our Product Support team for further assistance.
As mentioned in the pinned answer above:
- Open a ticket with our Product Support team asking for an admin password reset link, being sure include the following information in the request:
- Email of the current admin,
- Email of who the new admin will be, and
- Answers to the following security questions:
◼ For accounts paid by credit card:
- Full name of cardholder
- Last four digits of card
- Credit card type (Visa, Mastercard, American Express, etc.)
- Credit card expiration date
- Date and amount of last payment
◼ For accounts paid by check or wire transfer:
- Invoice number of last payment
- Date and amount of last payment
- Check number, if paid by check
If you have any other concerns, please feel free to reach out to us.
I am a co-admin in the Box account. Before transferring her privileges to me or anyone else on the team, my admin left. Please can you help fix this as soon as possible
👋 Hi
If you don’t have access to the primary admin Box account, please open a ticket with our Product Support team and request an admin password reset link. Be sure to include the information listed in the pinned answer for verification.
If you have any other questions or concerns, feel free to let us know.
We registered for Box many years ago under an old account owner. We do have access to the account still. How do we transfer ownership of the whole Box account to our new administrator? This is not for files. This is to transfer the ownership of the master account to a new holder.
👋 Hi
You’ll find the guidelines for transferring admin privileges pinned at the top of this thread. If you no longer have access to the primary admin credentials, please submit a ticket to Product Support with the required information and the answers to the security questions for account verification.
Feel free to reach out if you have any other concerns.
COMMUNITY MANAGER,
The link for “submit a ticket” goes nowhere. There is no way to submit a ticket, and I am having the same problem.
PLEASE ADVISE
👋 Hi
Support channels, including ticket submission, vary depending on the account type. For newly upgraded paid accounts, some support options may not appear immediately while the account is still transitioning to the new tariff in the support system. Sorry for the limitation.
Using the link provided, you should see an option that says “If you are unable to sign in, click here.” You can use that form to submit a case. If you’re still having trouble submitting a ticket, please let us know.
Hi, admin is no longer with the company. I am co-admin and I would like to become admin. How can I do that? I have searched some unswers, but I as co-admin I cannot change it myself. Please help!
Hi
Please take a look at the pinned answer above for guidance on transferring admin privileges. It also explains how to submit a support ticket and what information is required if you’re unable to make the change internally due to an admin’s departure.
If you’re unable to open a ticket, you can fill out the request form here.
Looking forward to getting this sorted out.
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