Hi ​@G.Roman, welcome to the Box Community!

For security reasons, we highly recommend that the admin change be handled internally. By any chance, do you have access to the primary admin credentials to process the change? If so, please refer to Transferring Admin Privileges to Another User for instructions.

However, if the assigned admin has already departed, please follow one of the processes below:

1. Reach out to the previous Admin and ask if they can transfer Administrator permissions to another Box account following the steps listed here, or
2. Open a ticket with our Product Support team asking for an admin password reset link, being sure include the following information in the request:
   1. Email of the current admin,
   2. Email of who the new admin will be, and
   3. Answers to the following security questions:

      
       For accounts paid by credit card:

   • Full name of cardholder

   • Last four digits of card

   • Credit card type (Visa, Mastercard, American Express, etc.)

   • Credit card expiration date

   • Date and amount of last payment
     
      For accounts paid by check or wire transfer:

   • Invoice number of last payment

   • Date and amount of last payment

   • Check number, if paid by check

Reference: Admin Transfer Protocol for Departed Admins

Upon verification of this information, our Product Support team will be able to assist with the request.

Have a great day ahead!