Hi ​@LeeTG1951, welcome to the Box Community! We’re sorry to hear that you’ve decided to cancel your subscription, and that you experienced difficulty processing it online.

I see that you’ve already submitted a ticket to our Billing Team, and one of our representatives has addressed your concern—thank you for reaching out.

Just as a reference, Box operates as a subscription-based service, similar to cable or internet providers. Billing is based on the subscription plan selected including number of seats (if applicable), regardless of usage. If the cancellation isn’t completed online, we kindly ask for direct notice so we can proceed with stopping future charges.

We truly appreciate your business and thank you for being part of the Box community. 🙌

Please cancel my subscription. immediately.

Please send me acknowledgement that my account has been cancelled. Thank you.

👋 Hi ​@mleese1, welcome to the Box Community! I understand you wish to cancel your account immediately.

I see that your cancellation has been successfully processed online and is currently pending deactivation. The account will cancel at the end of the service term. A confirmation email has been automatically sent to the account admin for reference.

To evaluate your request for immediate cancellation, please contact our Cancellations team directly at cancel@box.com for further assistance.

For more details, you may also refer to our guide: Canceling Your Box Account

We truly appreciate your business!