I’m being billed $8.45/m., but I’m not using Box at all. How can I stop my paid subscription? I don’t see any way to do that on the “account settings” page. Thanks!
Hi
I see that you’ve already submitted a ticket to our Billing Team, and one of our representatives has addressed your concern—thank you for reaching out.
Just as a reference, Box operates as a subscription-based service, similar to cable or internet providers. Billing is based on the subscription plan selected including number of seats (if applicable), regardless of usage. If the cancellation isn’t completed online, we kindly ask for direct notice so we can proceed with stopping future charges.
We truly appreciate your business and thank you for being part of the Box community. 🙌
Please cancel my subscription. immediately.
Please send me acknowledgement that my account has been cancelled. Thank you.
👋 Hi
I see that your cancellation has been successfully processed online and is currently pending deactivation. The account will cancel at the end of the service term. A confirmation email has been automatically sent to the account admin for reference.
To evaluate your request for immediate cancellation, please contact our Cancellations team directly at cancel@box.com for further assistance.
For more details, you may also refer to our guide: Canceling Your Box Account
We truly appreciate your business!
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