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We need to create a Box ticket. The option is not available to me.

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Is there a minimum contract period for monthly payment plans?For example, can I use it for 3 months and then cancel? 月額払いでの契約の場合、最低契約期間はありますか？例えば、3か月使って、その後解約することはできるのでしょうか？

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

I am trying to adjust an external user who is a Collaborator on a Folder between them and my company. When I go into their External User profile, than go into the Folder, permissions and try to change them from “Preview Uploader” to “Viewer Uploader” I am hit with the error pop up “Access level could not be changed”. The external user said they use to be able to edit or delete files if they accidentally uploaded the wrong ones to the folder, but as of the past few weeks they are no longer able to do so. Did something change with the level of permissions that are allowed for an External User? 

Hi I have unsynced files on my local drive due to Box storage issue. I was informed to log out of Box to see if I can upload the files to Box.  However, after I logged out of Box, then logged back in, all my files on the unsyncedFiles folder on my local drive are gone.   Is there anyway to restore those files.  I checked the trash can, they are not there.  Thanks!

Hi,I’m contacting you on behalf of a colleague who is currently unable to reach support from their account.They’ve lost access to their Box folders and are receiving the error: “Oops! We can't seem to find the page you're looking for.” Previously, access was working normally, but now they’re unable to see any collaboration folders.We’ve already checked with the organization that owns the folders, and everything appears to be working correctly on their side. They also tried removing my colleague and re-sending the invitation, but the issue persists.We also tested by creating a new folder and inviting them as a collaborator, but that folder does not appear in their All Files view either.Additionally, while investigating, we noticed several account-related issues:The Profile section does not display any information, and any attempted edits are not saved All fields in the Account section (Account Settings) appear blank They are unable to change their 2-step verification method and receive

I am writing to request the cancellation of my Box subscription.I recently signed up for a free trial, but it seems the account was automatically activated and moved to a paid subscription without my intention. I would like to cancel this subscription and, if any charges have already been processed, I kindly request a full refund.Could you please assist me with the cancellation process?Thank you for your help.

IF THE PERSON SENDING OUT THE DOCUMENT TO SIGN ACCIDENTLY ENTERS THE WRONG EMAIL FOR THE SIGNING PARTY HOW DO I FIX THE BOUNCED EMAIL ADDRESS?

HiToday my Box admin added my personal account (with company E-Mail address) to be managed with our Enterprise account.I have received the notification E-Mail, my account will be converted to managed in 14 days. Is there a way I could speed up the conversion process?Thanks

Hello, How do I enable email notification for documents uploaded to specific folder using the link? 

I did some updates to permissions on the link and now the link is not working. Is there a way to restore the original link?Getting the message:  "This shared file or folder link has been removed or is unavailable to you."

Hi Support Team,Good day. I tried to create a developer account but cannot see the Admin Console. Can you please advise where to check? Thank you.

When I use the action "Get Box Folder Contents by Folder Id as Current Box User" and specify a Folder ID to retrieve a list of contents, it results in a system error.Could you please guide me on the correct way to set this up and use it?

How to gain access to Box.com trust Center?How do i identify our account manager?   Thank you for yoru help

Based on the information in the documentation, I understand that:On the Starter plan, seats include both internal users and external collaboratorshttps://support.box.com/hc/en-us/articles/ [removed by moderator] -I-Have-More-Users-Than-Seats-Error Any user invited to a folder as a collaborator (including external users with edit permissions) consumes a seathttps://support.box.com/hc/en-us/articles/ [removed by moderator] -About-External-Users?utm_source=chatgpt.comSo, is it correct to say that the Starter plan is effectively limited by the number of purchased seats (e.g., 10 total users including both internal and external)?If this understanding is incorrect, could you please clarify what the actual limit is?

複数ファイルを一括ダウンロードするとzipファイルが作成されますが、解凍したファイル名に英数字以外がスペースに変換されてしまいます。以前、他の人に共有してもらったリンクからダウンロードしたファイルでは消えていませんでした。設定などで変更可能であれば回避方法をご教示いただけますでしょうか。

I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.  Why the disparity?

I am creating a signature request using the API. When the end user accesses the sign-in link, this dialog appears and is in English language. How can I change this text language?

Need technical support to change the IDP config and resolve the issue

I lost my file suddenly about 1 year ago, and I want to recover my lost files if that poosible??? 

I have been attempting to initiate a DocGen process through the API, and am being met with a 403 error indicating insufficient permissions. According to the developer console, ‘Manage Doc Gen’ is checked and enabled. I even forced a token refresh to see if that would make things update. Those efforts have had no effect, and the 403 error is still present. Are there any further steps I can take?The error response in full:{"message":"Insufficient permissions: Document Generation scope not enabled for this OAuth application","status":"error","fileId":null}The app’s service account is the one performing the action, and I have verified that it has access to all of the relevant folders and files the call is attempting to interact with.

I’m trying to add a co-admin, but I’m getting this error: “Co-admin roles must be part of a verified domain. If you want to provide an exception for your co-admins, submit a request to product support.” Is this how I submit a request to product support?

I’m having trouble signing in to Box (free version) using my company email address.Although our company does not use Box, we receive and share documents with a customer via Box, so I need to be able to log in.However, I’m not sure about the two-factor authentication (2FA) settings for my account, and I believe this is preventing me from signing in. Could you please advise how I can complete the login process, especially regarding 2FA?Please note that I prefer not to include my company email address here. If necessary, I can share it privately in direct communication with support.

Working on files and all of a sudden the folder I was working in just disappeared! It's not in trash; this is several weeks of work!!!!