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I recently upgraded my Box account from an individual (1-user) plan to the Business Starter (3-user) package.After upgrading, my dashboard shows that I have 19 managed users, which I believe is incorrect — I should only have 1 user (myself). When I check the User Management section (with the filter set to “All Users”), I don’t see any additional managed or external users listed.This is preventing me from adding two additional users under my 3-user license, and I’m being prompted to purchase more seats that I don’t actually need.Unfortunately, technical support doesn’t seem available under this plan.Any advice on how to resolve this or get in touch with the right team at Box?Thanks!

Our IT department has asked for the name of the software/SAAS behind Box.  Does anyone have this information? 

Hello! We are a company of 10+ users. We want to limit our users since not everyone needs to be on Box. Question, once a user is not an active license, can they still login and see all folders? Or will they go to a standard account?  Second question, if I am a licensed user for the company and my Admin decides to revoke my license, will I lose all access to my folders even the personal ones I crated until I can have access again or will this drop to me to a standard account?

Hi,When I try to change the admin on our account (I’m the current admin), I get an error saying when I click the “verify transfer”. Please advise. thanks! You do not have permission to confirm this administrator transfer. You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator.

I have since 11 years had a 50gb prompt account. The rest of my family too. We have used it very seldom but now when I logged in to the accounts, they all state "10 GB". Why is that and how can we restore our quota? 

We send out batches of documents for signature. When a signor doesn’t want to sign any of the documents in the batch, it declines the whole batch and we have to set it all up again. Is there a way to set it up so that an approver can remove a document they don’t want to sign, or just decline that one document, and the rest goes through? 

is it possible to see who the creator of a shared link was? And if possible, how can I see this for a specific folder/file?

Our company is currently utilizing Box under a monthly subscription and is in the trial phase of implementing the service. We have been in the process of migrating data, and to further validate data migration and other aspects, we are considering upgrading to a higher-tier plan and increasing the number of users.We have a campaign currently applied to our Business organization, which offers a significant discount. We would like to explore the possibility of leveraging this campaign period for our validation purposes.In this context, we have the following questions:License Cancellation and Plan DowngradeIs it possible to temporarily increase the number of licenses or upgrade to a higher-tier plan during the campaign period for testing, and subsequently decrease the number of licenses or downgrade the plan to an appropriate level after understanding our actual use cases?Estimated Processing TimeIf license cancellation or plan downgrade is possible, what is the estimated turnaround time (

Hi, I am looking for documentation on how to automatically create a folder structure for each Person Account within Salesforce upon Account Creation.  I see the flow templates, but I’m unsure of where to get the Account Folder Id or where to set up a folder template (and where to get that Id).  I’d appreciate any assistance in the form of documentation and/or video showing how to do this.  Thank you.  

Good afternoon. I am trying to get an automation figured out for my agency and have run into an issue with relay.  . I have the following structure:A main folder called “communication” subfolders made for different instances of communication a folder outside of communication called “complete”  a metadata template called “status” and one of the options is “complete and closed” I would like to have a flow that, when metadata is applied to a file in “communication” that equals “complete”, moves the folder containing that file to the outside folder “complete”.  When i choose metadata event at the beginning of a flow, then choose folder action as an outcome, i can’t figure out how to choose the folder that had metadata applied to it. Is this possible? I am trying to avoid having to move folders individually.  thank you!

Hello,I'm trying to download big files in chunks using the API, but no matter how I hit the API, if it's by using de c# SDK or by a plain HTTP Client, always is returning me no more than 3600 bytes per call.This is not the entire code, but a summarizes what I'm doing. Here I'm trying to download first chunk of 99999 bytes. but It's returning just around 3600.var config = new BoxConfigBuilder(..);var session = new OAuthSession(..);var boxClient = new BoxClient(config, session);var folderId = 1234;var items = await boxClient.FoldersManager.GetFolderItemsAsync(folderId, int.MaxValue, fields: new List<string> { "size", "sha1", "name" });var item = items.First(); //--> Unique 10GB itemvar url = await boxClient.FilesManager.GetDownloadUriAsync(item.Id);using HttpClient client = new HttpClient();using var boxStream = await client.GetStreamAsync(url);Memory<byte> buffer = new Memory<byte>(new byte[99999]);bytesRead = await boxStream.ReadAsync(buffer.ToArray(), 0, buffer.L

Hi,My org is unable to create google sheets via box.  We’re also unable to create a google sheet in google drive, and then save/open it in box via the integration. When creating a new google sheet in any location (and from any user profile), you get “Launching Google Sheets...”, then an error that says: ”Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.To learn more about the Google Docs editors, please visit our help center.We're sorry for the inconvenience.- The Google Docs Team”    

Hello all. I have a set of data folders I am uploading to Box. However, I would like to have some ONLY in the cloud and others I would like mirrowed on my desktop and with sync activated. Is this possible? If so, please help me understand how to do it. Thanks.

Hello everyone,One of our users is unable to access his online folders and files (see printscreen).He can display them if he does a search (via search results).I should also point out that another user's folders and files were recently allocated to him (following the deletion of the 2nd user).Does anyone have any ideas?Box drive runs fine on his MacThanks in advance 

アカウント設定→アカウント→認証にある「パスワードを作成」から設定をすると「パスワードの変更中に問題が発生しました。」というエラーが出て設定ができません。解決方法を教えてください。

Hi community, How does one go about forcing Box to apply vector-based watermarking, and NOT raster watermarking? My Box is only giving one option of turning on or off watermarking - and when on, only applying the raster watermarking. Very frustrating, as this watermarking kills all links in the doc.  A bit shocked that this isn’t made into an easy option for users of Box. Hopefully y’all can guide 🙏 Thanks!! More info here:https://support.box.com/hc/en-us/articles/4404822772755-Enterprise-Settings-Content-Sharing-Tab#h_01FYQGKDET6MFVXH5P2BW5W796Vector-based and rasterized watermarking (recommended) - Provides infinite resolution, inclusion in search, clickable links, and a very small sized file overhead, but can and will be used on document-based files only. Rasterized watermarking will be used on all image files.

Hey! My teamwork is trying to migrate the company to Box as a Storage System, is there a limit of collaborators per folder allowed?

I am using Box for Salesforce, how can I send a box file as an attachment to a Salesforce email?

Hi,I think I understand the basics of metadata, as a way to connect documents that would otherwise not connect be connected (say in a folder structure or via search). And the prospect of having AI extract metadata is huge, given that having humans doing this is laborious and error-prone, and thus a difficult and predictably under-used part of Box use until now.What do you (for example, metadata and AI product managers and power users) see as the role of metadata in an era where AI itself can now explore a storehouse of unstructured data via prompts, set up workflows and more.  Realizing there are still likely unknowns, is the innovation of AI metadata extraction something that has a specific purpose now and for the foreseeable future, or might continuing AI developments preclude its value at some point (maybe 5-10 years out, or maybe sooner?).   I’m not meaning to take the glitter off the gold of this fantastic step forward in metadata assignment…it is likely more about my lack of know

I realize this is probably the wrong forum.  And I am sure I am overlooking something simple - but I am having an issue with new users view of folders within Box.  I haven’t had this problem in the 2+ years we have been using Box and I have spent more time than I care to admit trying to figure it out.  For the last two years my existing users will navigate to the folders in Box via the path - All Files>Salesforce Root Folder>Object Folder>Record Folder. All collaboration is granted via the Box for Salesforce integration. They don’t have collaboration rights granted to anything but the selected Record Folders - but they are housed in the above tree and makes their All Files page much cleaner.The issue is that my recent new users (last 2 months) are not getting this same tree.  Instead it is All Files>Record Folder.  And results in a cluttered mess on their All Files page.  Ultimately they can still get the folders and files they need to do their job - but the user experience

I would like to clarify the API call limitations when using the CDATA JDBC driver. Specifically:1. Are there any restrictions on the number of API calls that can be made using this driver?2. It was mentioned on the Box website that Integration Partner API calls are not subject to usage charges. Can you confirm whether API calls made through the CDATA Box JDBC driver are also exempt from counting towards our client’s limit?Additionally, if API calls made through the CDATA JDBC driver are chargeable, could you provide details on:1. The cost structure once the API limit is exceeded.2. Whether the Business Plus plan (which includes 50,000 API calls per month) covers these API calls, or if they are treated separately.We understand that the final decision on API call charges rests with Box, but we would appreciate any clarification you can provide to ensure proper planning.

I need to get video from a YouTube link to my Box account.

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again.We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time. 

I hope this email finds you well.We attempted to invite one of our employees to our organization using the following email address:f*****@*****.jpHowever, it seems that a personal account has already been created with this email, preventing us from sending the invitation.Could you please provide us with the necessary steps to invite this account to our organization?Additionally, the above account currently cannot log in because two-factor authentication (2FA) is disabled, and the backup codes have been lost.We would appreciate your guidance on resolving this issue.Best regards,

If I'm logged in with another account and type in "https://app.box.com/", I get redirected to the page of the account I'm logged in to. How does this work?