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Upgrade issue: Your account needs further verificationEvery time I try and upgrade my account it says I need to verify my account but rovides no way to verify.

Hi! I have worked to update our enterprise settings to make it possible for external folks to have edit access without logging in. It does not currently seem possible. Please let me know what else I should look at. I am sorry, I know others have had similar questions but I am not sure I have seen the outcome I am looking for. Thanks,Kaid

Hello,I created a personal Box account using my work email via Google Sign-In. My company has changed from a Google Workspace platform to Office 365.Please assist in deleting or disassociating the account from Google login.Thank you,Kim

I’m a long time user the free version of Box. All of sudden, I’m getting messages that I have run out of storage. I have now deleted several hundred MB of files, but I’m still getting the out of storage message and I can’t upload any more files. I’ve cleared my Trash...still says I’m out of storage. Yesterday, I was fine. But today, Box says I’m out of storage and nothing is changing after deleting lots and lots of data/ files. Maybe a cache issue? Would love some help from the Box team. Thanks. -ray

Can this information be sent to me, please?

Hello,  I would like to retrieve a more recent version of a file that was not saved. Is there any way to do that? There is no cache file on the computer, and nothing in the BOX trash. 

My e-mail address for the account which I could not login to is <removed personal information>Since this account has 2 step verification, once I put my e-mail address and password, login code will be sending to the SMS in old phone which I can not access.Please kindly reset the 2 step verification for the account <removed personal information>

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

Hi Community,I was exploring Box Automate and noticed the new AI Agents/Automate Builder features shown in the latest Box documentation and community posts (such as Extract Agent, Box Agent, HTTPS Request, advanced workflow builder, etc.).Currently, I’m unable to see these options in our tenant. Could you please help confirm:Whether these features are available for our account/plan If any beta or early-access enablement is required Whether Box AI / AI Agents can be enabled for our environment If there are any admin settings or permissions needed to access these workflow capabilitiesOur use case is to automate workflows like:File Upload → AI Summary/Extraction → Slack Notification/API Actions.Please let me know the process to enable or request access for these features.Thanks!

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Rene

I had 2-factor authentication enabled and chose to be sent a text message with a code to allow access. Recently, I have not been sent a text or prompted to enter a code. I attempted to disable 2FA and reenable it with a new authentication method. Even after doing this, I was not provided with a prompt for a code to log on 

I am trying to link a different email address so that I can make it the primary. However, I get an error message saying there was an error wile trying to add [removed by moderator] to your account. It doesn't matter what email address I try to use, it gives the same error.

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

We are currently unable to access our folders in Box.com today. When opening Box, the page loads but displays the message: “Oops! We can’t seem to find the page you’re looking for.”The issue appears to affect folder access, and the Collections section also shows “Failed to load Collections.” We are unable to proceed with accessing the required files and folders for our work.Kindly check if there is an ongoing Box.com service issue or account/folder access problem. it was working earlier about 7:30pm EST. but now when im validating through the shared link, im getting this error. 

Hi, I have 3 folders that I am an “editor” on. The “owner” of each of these 3 folders has since left our firm and no longer has access to the email address associated with his box account so he is unable to login to his box.com account and give me “owner” access. Additionally, my box account is not associated with a company/admin account, so there’s no one internally at our company who can help with this. How can I get myself as the “owner” of these client folders?

Hi, I’m using Box to display some assets but the preview only seems to show these for assets under 500 MB. Is there a way this setting can be changed so that all thumbnail previews are showing? Thanks.

I deleted file on May 4, 2026 and restored file on May 5, 2026 but it seemed the restored file arn’t fully restore. They appear only the folder but what within the folder are fully disappear and I set the file to be automated deleted for 30 days.My capacity is not full anymore. Please help with this issue.

Excuse me!I’ve had a problem with BOX reset. Is there a way or any instruction that can help me cancel this action. I’ve got stuck with this status for 2 hours after exiting BOX for unintentionally command synchronizing of other folders, which contains more than 300GB data.

I upgraded my plan to the Business account and now numerous folders are empty or missing. How can i get this fixed ASAP since numerous people rely on this information and are actively looking for it? 

I am unable to add a user is says cannot add try again (removed image - your image contains user information) 

Box WIndows failed to start. I was unable to access files from Explorer. Navigating to Box.exe and clicking on it started Box. I receved a message that an update was available. Clicking on this I got the message:Box Drive has failed to update to version 2.51.234.Please try to update again or report this issue to us by sending your logs.Your logs have been sent successfully.Then:If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.Clicking”here” takes me to this support Forum. I can’t see how to raise a ticket. I am an individual user, there is no option under “Account “. I have tried uninstalling Box from Windows Settings Apps, but it shows the App as version 2.49.257 but will not let me uninstall it.. I get the message:“The feature you are trying to use is on a network resource that is unavailable”“Click OK to try again or enter an alternate path to a folder containing the insta

I have tried to follow existing instructions to add a new email and then make that one primary. I NEVER get an option to change the second email to primary. Please help.

Please help me recover a deleted user and shared files 

im trying to install or uninstall box but it keep saying that it cannot update, nor uninstall it because file “box.2.51.233.msi” is missing. any idea? 

Hi,I’m trying to find a way to restrict a range of files.Using a down scoped token like this: List<String> scopes = new ArrayList<String>();scopes.add("item_preview");scopes.add("item_download");List<TokenRestriction> restrictions = new ArrayList<>();for (String id : fileIds) { String resourceUrl = "https://api.box.com/2.0/files/" + id; restrictions.add(new TokenRestriction(scopes, resourceUrl));}ScopedToken downscopedToken = api.getDownscopedToken(scopes, null, null, restrictions);boxToken = downscopedToken.getAccessToken();I can’t find the class of the TokenRestriction.import com.box.sdk.TokenRestriction;   is not available.I’m using version 5.9 of the java SDK.Is there a solution use TokenRestriction or other way to restrict a list of files?Kind regards,Marcel​​​​​​​