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GabeFNew Participant
asked in API
Delete Folder Lock Fails 404 Not Found

Delete Folder Lock fails with 404 Not Found.{    "type": "error",    "status": 404,    "code": "not_found",    "help_url": "http://developers.box.com/docs/#errors",    "message": "Authorization Failed",    "request_id": "0b3a714efe5a6f7110fc3281c015b0d2c"}I’ve authenticated with the Owner as well as made myself Co-Owner.I’ve reviewed: API [Content API] - 404 "not_found" Errors from the Box API – Box Support but doesn’t seem to help.curl --location --request DELETE 'https://api.box.com/2.0/folder_locks/297778732113' \--header 'content-type: application/json' \--header 'Authorization: Bearer ----------------------------------------------' \--header 'Cookie: box_visitor_id=66ec80484d6913.85943221'   

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RSSNew Participant
asked in End User Forum
Cross-border transaction (Japan-UK)

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

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sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

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Jey Bueno Box
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MooKnown Participant
asked in Box Sign API
Client Credentials Grant behavior changed, breaking my sandbox app

I put Box Sign projects on hold for a year in hopes box.com would fix various web UI bugs insigning documents.Sadly, I still see an unacceptable overstrike and now even multiple font sizes on that overstrike, etc. But now that I’ve come back, I find that I can no longer get CCG to work with the User ID set inthe app.  ( CCGAuth() in Python SDK. )  The initial authorization works when using Enterprise IDBUT that is not what I want because when using the Enterprise ID, it never could access mytemplates--They were only accessible when using the user id.  (the User ID in the app config.)( It was previously able to access them when using the “user” argument to CCGAuth(). )I changed nothing.  It stopped working.  Yes it was still authorized then reauthorized for good measure.Is this a bug or a feature?  And is there a way to get the old behavior?  Other than this:Sadly I had to switch back to regular OAuth2 using the annoying 1 hour temporary dev tokenswhere it still will access the template

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Jey Bueno Box
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DBSmith378New Participant
asked in End User Forum
Infinite requests to change my password

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

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Jey Bueno Box
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Dave_BNew Participant
asked in End User Forum
Using pinyin in filenames

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

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Jey Bueno Box
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pomi4147New Participant
asked in Admin Forum
I can't login to my account

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

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Jey Bueno Box
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boxuserNew Participant
asked in Box Sign API
How to retrieve Box Sign ID from UI

The ID used in the Get Sign Requests by ID endpoint is a 36-character alphanumeric string; the same type as returned from “id” in the response from Create Box Sign Request. Where can I find this id in the UI?The only IDs I can find in the UI are an 8-character alphanumeric “Request ID” when viewing a Sign Request > See Details, or a 13-digit numeric ID on the in the sign request’s document URL. Neither of these work when trying to use the Get Sign Requests by ID endpoint. Alternatively, can I retrieve this elusive ID via an endpoint, using either of the two IDs I can see in the UI?

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SenseiVNew Member
asked in General
How do I get the highlighter icon usually appearing in the upper right corner to show up?

I was initially looking for a way to eliminate the “purplish” highlight showing up on some of the text in my Box Notes. The “fix” from support is to click on the highlighter icon in the upper right corner. Unfortunately, I do not see a highlighter icon in the upper right corner and can’t seem to find any option or preference to make it appear.

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Jey Bueno Box
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tzviNew Participant
asked in API
how can I get a file_request ID/URL programatically?

I’m building an automation that triggers a folder creation in Box, then using that new folder I’d like to send the file_request url of that folder to a customer so they could upload documents to that folder. Each automation will have it’s own separate folder. The problem is I can’t seem to find a way to retrieve that file_request url for users to upload their files to unless I manually go into the console and copy it. Is there another way to automate this process? It seems silly that we can query the shared_link for a folder, but not the file_request. Any help would be appreciated. Thanks 

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venky929Known Participant
asked in Box Sign API
Download a Signed Copy of the template

I would like to download the signed document after all the signers have completed the signatures. In trying to do so, I am trying to call download API by providing the file id:https://{{api.box.com}}/2.0/files/{file_id}/contentAfter checking the status of sign request, which is “signed”, I am trying to download the document. However, it is still resulting in the document which is not signed/without signatures.Can you please help me understand, how to get the signed document through API.Thanks in advance.RegardsVenky

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ostefaniuk Box
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Julien SNew Member
asked in End User Forum
file name with email ?

Hello dear box community, can you tell me why some of my files (excel) stored in box appear with my email on the file name:excelfile_08122 (juliens@myemail.com).xls thanks for your answers, Julien 

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Jey Bueno Box
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tokieNew Participant
asked in General
Log in on another computer

The type of account you are currently using is a free personal account.I tried to log in from a computer other than the one I'm currently using, but I got an error and couldn't log in.I think it's a security issue, but I no longer use Box on my current computer, so I would like to know how to log in from a different computer.Could you please tell me how to do it?Also, I'm a beginner when it comes to box software.Thank you in advance.

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Jey Bueno Box
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Troy BoroughsNew Member
asked in Admin Forum
This content is currently unavailable for AI. Please check back later.”

When I try to use Box AI to query content in a Box Hub, I get the message:“This content is currently unavailable for AI. Please check back later.”

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Jey Bueno Box
mike.curry
mike.curryKnown Participant
asked in Admin Forum
Prevent Folder from being Moved/Deleted for all users

Hi everyone, We’ve explored options to be able to prevent any user (even co-owners) from accidentally Moving or Deleting certain critical root folders within Box. Right now the only option I have found is to use the Folder Lock endpoint via the Box API, however this is not very accessible to non-developers and we need our business users to be able to enable and remove these locks as needed. Has anyone found a way to manage these Folder Locks in a more user friendly way via the Box UI? Thanks!

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mike.curry
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RichardLNew Participant
asked in General
No available seats

I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.  Why the disparity?

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Jey Bueno Box
JenG Box
JenG BoxParticipating Frequently
asked in General
What is RAG / vector embeddings in Box AI?

Box utilizes a Retrieval Augmented Generation (RAG) process using vector embeddings as a way to provide the best AI-powered answers across Box content. This approach allows us to support user permissions, incorporate new information immediately, avoid training models, and generally provide AI capabilities across multiples files and large amount of content.These efforts utilize our existing expertise in AI, search, metadata, and file storage to design solutions that are flexible and scaleable. This not only powers the functionality that you see in the product, but customers can build on top of our APIs so they don’t have to build it themselves.To achieve this functionality, we employ various tools and technologies in our environment: (In our environment is an important piece of information so customers know their content is not being used externally).1. AI model (LLMs): We utilize multiple AI models based that meet our enterprise-grade requirements (see AI Principles: https://blog.box.c

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JenG Box
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user211New Participant
asked in API
CCGAuth not working

Hi,I’m trying to use the python API to download files from a collaborator shared folder. I’m using a free developer account. I made an app and it was authorized (by myself). It was working fine in March 2024 and stopped working when I tried today (Sept 13 2024).```auth = CCGAuth(client_id='xxx',client_secret='xxx',user='xxx')client = Client(auth)user =  client.user().get()"POST https://api.box.com/oauth2/token" 400 77{'date': 'Fri, 13 Sep 2024 17:49:32 GMT', 'content-type': 'application/json', 'strict-transport-security': 'max-age=31536000', 'set-cookie': 'box_visitor_id=66e478e2429fb8.44475236; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.box.com; secure; SameSite=None, bv=PARTNERS-28114; expires=Fri, 20-Sep-2024 17:49:32 GMT; Max-Age=604800; path=/; domain=.app.box.com; secure, cn=33; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.app.box.com; secure, site_preference=desktop; path=/; domain=.box.com; secure', 'cache-control': 'no-

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Jey Bueno Box
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KENJINew Participant
asked in API
API Call Limits: Are Non-Chargeable API Calls Included in the Monthly Cap?

As I understand it, the Enterprise plan includes a limit of 100,000 API calls per month. Upon reviewing the Admin Console, I noticed there are "Chargeable" and "Non-Chargeable" API calls. Could you please clarify if "Non-Chargeable" API calls are also counted toward the 100,000 API calls per month limit?

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Jey Bueno Box
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user126Participating Frequently
asked in API
After Publishing a Custom App, Who is Affiliated with License-Based API Rate Limits?

I have a question regarding rate limiting for license-based APIs. developer.box.com Rate Limits - Box Developer Documentation Explore the Box APIs and SDKs to use for app development, API documentation, developer support resources, and access the Box Developer Console Is the license-based API rate limit after publishing a custom app related to the plan that the party issuing OAuth (i.e., the developer of the custom app) has signed up for, which increases the count when making API calls from the app? Or does the contracted plan of the user of the app affect the API call limit?

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sobermeyer BoxNew Participant
asked in Admin Forum
Box Drive Audit?

Hi there! I’m hoping to audit users to ensure that everyone is on Box Drive instead of Box Sync, we’ve been trying to change all our users over to ensure they’re on Box Drive and more up to date!Is there a way they can monitor this or pull a report on this in Box? 

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Jey Bueno Box
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sherry fanNew Member
asked in Admin Forum
Admin Console cannot find files uploaded by AppUser

I am new to Box.I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.But the created folder and file are not shown in https://app.box.com/folder/0.Why? and how to see the uploaded files in console？

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nframeNew Member
asked in SDKs and Tools
How do you use an app token for a limited access app in the .net gen sdk (not the original .net sdk) ?

I’ve seen the example of how to use an app token for a limited access app in the original .NET SDK but have yet to figure it out for the .NET GEN SDK. Basically, I’ve got a Client ID and an App Token that need to create a BoxClient but none of the methods I’ve tried work. Both CcgConfig and JwtConfig objects want clientSecrets or other information. What am I missing?

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Jey Bueno Box
ben halfon
ben halfonNew Participant
asked in SDKs and Tools
Optimizing Box Folder Scanning to Minimize API Calls

I'm looking for a way to optimize my current Box folder scanning function to reduce the number of API calls made to Box.Currently, I have a desktop application that scans specific Box folders within my organization. Below is the scanning function in Java:private static BoxItem getBoxItemRec(BoxFolder initialFolder, Path locations, int index) throws NotFoundException {    Path currentPath = locations.subpath(0, index + 1);    String location = locations.getName(index).toString();    for (BoxItem.Info info : initialFolder.getChildren()) {        if (info.getName().equalsIgnoreCase(location)) {            if (locations.getNameCount() == index + 1) return (BoxItem) info.getResource();            else return getBoxItemRec((BoxFolder) info.getResource(), locations, index + 1);        }    }    throw new NotFoundException(currentPath + " not exist!");}  Is there a way to retrieve only the new files that were added within the last X days without scanning the entire Box folder? Ideally, instead

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smartoneinok Box
ben halfon
ben halfonNew Participant
asked in SDKs and Tools
How to Retrieve a BoxItem (Folder/File) Directly by Path?

Is there a more efficient way to retrieve a BoxItem (either a Folder or File) directly by its path in Box?Currently, my approach involves starting at the root folder and recursively scanning through the items, matching each part of the path until I reach the desired item.For example, with the path "Logs/Ben", I start at the root, iterate through its children until I find the "Logs" folder, then iterate through its children until I find the "Ben" folder.This method works, but it involves multiple API calls, which I believe could be optimized.Is there a way to directly access a BoxItem using its full path, thereby reducing the number of API calls my application needs to make?Any guidance or alternative approaches would be greatly appreciated.

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Jey Bueno Box

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