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Limited storage?

  • May 29, 2026
  • 1 reply
  • 7 views

Why I signed up to an unlimited storage account, and I´m limited to 1tb?

 

 

Best answer by Rona Box

Hi ​@ahgencia

Welcome to Box Community, and we’re glad to assist! 

 

Yes, it’s true that one of the features your Box plan offers is the unlimited storage. In order to fix this, please reach out to our  Billing team by emailing billing@box.com.

 

Thanks for posting, and we hope to sort this out soon! 

1 reply

Rona Box
  • Community Manager
  • Answer
  • May 29, 2026

Hi ​@ahgencia

Welcome to Box Community, and we’re glad to assist! 

 

Yes, it’s true that one of the features your Box plan offers is the unlimited storage. In order to fix this, please reach out to our  Billing team by emailing billing@box.com.

 

Thanks for posting, and we hope to sort this out soon!