Disassociate Google Account

Hi ​@Kimb, 

Welcome to Box Community, and we’re glad to help provide the complete instructions in changing your primary email address. 

Since it’s a Box account created via Google Sign-In, you should setup your password first. 

To reset the password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

Next, once you have fully set your password to this Box account. Here are the steps to change your primary email address:

To add an email address:

1. Log in to Box.com and navigate to Account Settings> Login and Email Addresses. 
2. Select one of the following options:
   • For paid accounts, click Link Email.
   • For free accounts, click Link Personal Email.
3. Enter a valid email address.
4. Click Save.

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

To make a secondary email address your primary email address:

• Click Make Primary next to the email address you want as your primary email address.

(Optional) To remove an email address:

1. Click Remove next to the email address you want to remove.
2. In the confirmation dialog box, click Okay.

Hope it helps! Let us know in the Community if you need additional assistance.