I have some users who are trying to install Box Drive as we transition away from Box Sync before the end of the year. I instructed everyone to first unsync for any files/folders they might have actively synced to on their local Macs and then to run the Box Drive installer which will uninstall Box Sync during the installation. They have been unable to completely unsync their files. Is it necessary to unsync before installing Box Drive? Also, should they sign out and quit Box Sync before running the Box Drive installer? Will anything happen to the source files/folders to which they had synced if they don’t unsync first? Thanks in advance.
Question
Is it necessary to unsync prior to running the Box Drive installer
Hi
Welcome to Box Community, and thanks for reaching out first before switching to Box Drive, happy to assist!
Nothing to worry about your synced Box folders! There’s no explicit instruction to unsync your Box folders before installing Box Drive. Box Drive’s migration flow is designed to preserve content that was not uploaded. If you want to be extra cautious, you can still review any unsynced local files afterward in the “Archived - Box Sync” folder.
Here’s where to install the latest Box Drive version. Meanwhile, if you need more information in automatically uninstalling Box Sync by installing Box Drive you can check out this article.
Hope it helps! Let us know in the Community if you have questions and clarifications.
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