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out of blue, Box says I'm suddenly out of storage (and deleting hundreds of files has made no difference))

  • May 15, 2026 12:27 AM UTC
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I’m a long time user the free version of Box. All of sudden, I’m getting messages that I have run out of storage. I have now deleted several hundred MB of files, but I’m still getting the out of storage message and I can’t upload any more files. I’ve cleared my Trash...still says I’m out of storage. Yesterday, I was fine. But today, Box says I’m out of storage and nothing is changing after deleting lots and lots of data/ files. Maybe a cache issue? 

Would love some help from the Box team. Thanks. -ray

Best answer by Boston_Ray

After waiting a couple of hours, this problem seems to have resolved itself. Magically, there’s now 1gb of free space available. Box REALLY wanted me to upgrade. I guess sometimes deleting files isn’t immediately reflected in your available storage space.

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  • Boston_Ray
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  • May 15, 2026 6:18 PM UTC

After waiting a couple of hours, this problem seems to have resolved itself. Magically, there’s now 1gb of free space available. Box REALLY wanted me to upgrade. I guess sometimes deleting files isn’t immediately reflected in your available storage space.

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