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I need the most recent SOC report, not sure who our account manager is. We never use them.I need it ASAP. Thank you! Ryan

I am trying to figure out how to use the “Push File to Box Action” in Salesforce flow (or really, any Box action for Salesforce Flow).Does ANY documentation exist for this? I feel like no matter what I search or where I search, there is NO documentation for Box actions for Salesforce flow. If anyone has successfully set up a flow that uses this action to push a file from Salesforce Files into Box, I would be incredibly grateful to see how you set it up. I have my own flow set up and I think I’m close (to my eyes, it should be all correct), but the file isn’t transferring into Box, so I must be missing something.Also, how does one put in a request for documentation? I would like to formally request documentation of existing Box actions for Salesforce flow.

Hello -I am a Box Business Plus account admin and am requesting to have Custom Terms of Service Enabled.Please Advise. Thanks,Doug 

We have an Enterprise plan with 4 seats purchased. 3 of 4 seats are currently occupied, and 1 seat remains available.We are trying to add a 4th user as a Managed User, but this user previously had an existing personal Box account associated with their email address.Steps we have taken so far:Asked the user to delete their previous Box account to free up the email address. Attempted to add the user via Admin Console > Users and Groups > Add Users Manually. Received the initial error ("1 user failed to be added") and clicked Save a second time as recommended in Box documentation. On the second Save, the system shows a continuous loading spinner, and a notification appears on screen: "Cannot add this user." The loading never completes and the user is never added.What we are requesting:We need immediate assistance to resolve this issue so that we can add this user to our enterprise as a Managed User. We have been unable to use 1 of our 4 purchased seats due to this problem.Please tak

I have accidentally deleted some folders and files while I am moving my files from Box to OneDrive, please help me in restoring them. Thanks in advance.

For the past two weeks we have not been receiving email notifications form Box when tasks are assigned or completed. We checked with our email provider and no Box emails are being blocked or filtered. 

I want to register a new email address, but I can't receive a confirmation email at the new email address. Do you know if the following addresses are on the suppression list?E-mail Address: <personal information redacted>

For years Box.com has asked me to upgrade.   I finally try personal pro, and you won’t let me and you won’t let me pay, or submit a support ticket.    I tried 2 cards, same response.  Please do not bill me if  you are not going to let me upgrade.

How do I delete my account? 

We have installed and are currently using Box for Salesforce in our Salesforce environment.We are now considering adding new functionality in Salesforce to integrate more closely with Box. Specifically, we are planning to develop a feature that automatically grants permissions to the corresponding folder in Box when a user is granted record-level access in Salesforce.Under the standard specifications of Box for Salesforce, permissions on the Box side are granted when the relevant user accesses the corresponding record in Salesforce. However, we would like to enable users to search and access content in Box without requiring them to first access the related record in Salesforce.To achieve this, we are considering using the box.Toolkit included in Box for Salesforce.Before proceeding, we would like to confirm the following technical constraints and specifications regarding the use of box.Toolkit: Is it correct to understand that API calls made via box.Toolkit are not counted toward the B

Hello Box Community,I found several similar questions on the community, but none seemed to match our exact situation (specifically regarding the deletion and recreation of the Google account). Therefore, I am posting this new question.We are facing a login issue with a user in our organization, and we use Google Workspace.Here is the summary of the problem: A user previously logged into Box using their Google account. This original Google account was deleted. Later, a new Google account was created using the exact same email address. When the user now tries to log in to Box with this new Google account, they receive an error. The error message shown in Japanese is: 「BOXアカウント<mail address>はすでに別のGoogleアカウントに関連づけられています。<mail address>にログインして、この関連付けを解除してから続行してください。」 This translates roughly to: "The Box account <mail address> is already linked to another Google account. Log in to <mail address> and remove the association to continue." The core problem is tha

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

弊社メンバーのアカウントが何かしらのステータス異常が発生してログインできなくなっているのでロック解除対応お願いします。<removed personal information> One of our members' accounts has experienced some sort of status abnormality and is now unable to log in, so please unlock it.

I am trying to create a file, to which I can share a link with 80+ external users to easily allow them to upload their company’s logo.I’ve tried various setting in creating the link, but can’t seam to get it right.  No one has been successful in uploading any of their logo’s.What is the right way to do this?

I just completed the Salesforce integration with Box. However, we have many existing client folders that I would like to repurpose as Accounts folders. Is there a way to create the Account association by creating the folder metadata in Salesforce using existing folder IDs in Box. I understand I would need to add the folder Id and account record ID in the meta but am not sure how to see that data in the older box files. Or, if there is a better way to migrate the data, open to all suggestions. Thanks in advance! 

Hello,I am trying to establish a connection from one of our servers to a customers server. I have some scripts to ftps a file to their box.com account. The ports are open in our firewall but the command just hangs.I’m curious if because my account [removed by moderator] is a general / basic account if this feature is disabled or not allowed unless you have a upgrade account? i am using my account and trying to push it to the box.com/doi_talent folder which is owned by another customer and i believe they have a paid account with you guys.I’m getting no errors, just does not work. thank you for your time using curl commands

Is the 'Last Login' column under User Details report now replaced with 'Last Credential Entry?'

I have a business plan account and cannot create a support ticket.  I clicked on everything for a long time and I can only reach the support forum.   I tried everything I found on the support forum and still cannot connect to create a support ticket.  If anyone can please assist me. 

Hello: I provide IT support for a major university.  I need to download the Box Sync .msi file for installation on a Windows system.Yes, I know Box Sync is being deprecated in December, but I still need the installer.I can only find the installer for Box Drive but not Sync anywhere.   Please advise.Thank you.  

I got the message "The link to this shared file or folder has been deleted or is no longer available." Could anyone tell me what to do?

I need to export the list of sub-folders in a shared folder. I am the owner of that folder but I am not an admin user in my organization. 

Hello, I’m having errors trying to link another email account. I need to change the current emails and according to what I read it’s the only way but I could do it. I was able to add one emails account, when I use the link, the link was expired and I wasn’t able to link again the accound nor another account. How can I do it or what can I do?.

A coworker, who is no longer with the company, was the owner of a folder in Box that contained numerous subfolders. Before they left, I was made the co-owner. However, the folder has since disappeared and is no longer accessible. Since the coworker has left and cannot be contacted, it's unclear whether any changes or deletions were made to the folder before their departure. How can I get the folder back? 

Please enable gcm scope in our applicationApp Id: 2250832Enterprise Id: 171446498please let us know if further details are required.

Good afternoon,I believe my email address has been added to the suppression list. Could you please assist by removing it?