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I can't log a support ticket

  • May 19, 2026
  • 1 reply
  • 11 views

I don’t need multiple users, I need to look at one file being shared by another company. I can’t log a ticket, it keeps taking me to community pages. Please share an email where I can contact.

 

Really bad UI.

Best answer by Rona Box

Hi ​@AKSV

Welcome to Box Community, and we’re glad to assist. 

 

Apologies for your trouble, and with your post we have modified your account profile. This time around you should be able to submit a support ticket. 

 

You can now submit your support ticket here.

 

Hope it helps! Let us know in the Community if you have additional questions. 

1 reply

Rona Box
  • Community Manager
  • Answer
  • May 19, 2026

Hi ​@AKSV

Welcome to Box Community, and we’re glad to assist. 

 

Apologies for your trouble, and with your post we have modified your account profile. This time around you should be able to submit a support ticket. 

 

You can now submit your support ticket here.

 

Hope it helps! Let us know in the Community if you have additional questions.