Solved

I'm curious what could be causing pending collaboration invites to auto-remove on our enterprise. I've had about two dozen pending invites silently disappear over the last two months, and I can't figure out where it's coming from on our end.A few relevant things:In Admin Console under Content & Sharing → Invited Collaborators Expiration Settings, "Automatically remove invited collaborators" is unchecked and has been for as long as I remember. I haven't changed enterprise settings in months. The admin log shows COLLABORATION_REMOVE events created by user ID 1 with no login, always around 30 days after the original invite.

Since I'm unable to contact anyone at the company, I'd love to rely on the insights and wisdom of the community. I have three users on my company account, I am the admin and I have created a file structure. I would like my other two colleagues to see the exact same file structure when they login. If they make any changes, it would also reflect on the other two people's visibility as well. How do I do that?

Hi!I have had access to multiple shared folders for years now and suddenly  I can see their contents anymore. Unfortunately, I do not remember the person’s name who was the admin of that folder, so I cannot get in touch with him. Can you help me with this? Please let me know if you need any additional information (e.g. the folders’ names)!Thank you in advance!

有料プランにしようとすると、   要求の処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comを参照してください。   とメッセージがでる。 ・違う会社のカードを試した。・登録を英語で行った いづれも駄目だった。   ------ The following is an automatic translation When trying to get a paid plan,   An error occurred while processing your request. Payment information could not be processed. Please double check that all fields are filled in correctly and try again. If you need assistance, please visit support.box.com.   I get a message that says, "I have a problem with my card. I tried a different company's card.I tried to register in English. All of them did not work. Translated with DeepL.com (free version)

Good morning, Please can you assist me in allowing our IT support to be a admin on my Box folders? Their domain is outside mine.  Details below:Alchemy Creative Studioshttps://alchemycs.app.box.com/folder/0User: Quinntin Do you need anything else to assist me?  Thank you,Desiree

I have sent an invite to a user and they have accepted it (I received the confirmation email), but when they try to set-up their account the email to verify the account does not come through. They have checked spam/junk. Is there another way to set them up?

Hi!I´m trying to configure a shareable link allowing anyone with the link to see the folder.But it only allow me to set the link to invited users. I have looked at my folder config, and it´s marked that only collaborators can access the links, and this checkbox is disabled, I can´t uncheck it. Then I have looked at my company configs, especially at share and content. All the settings are fine, allowing to anyone with the link to read and download.Can you help me to solve this? Thanks!

Hi,Since yesterday, I have been receiving the following error whenever I try to download files from Box:"The selected item/s exceed the download size limit."In the past, I was able to download much larger folders without any issues. However, since yesterday, Box no longer allows me to do so.This appears to be related to a specific folder and sub-folders, where I’m co-owner and the size of folders is smaller that 10GB. For other folders I am not experiencing the same issue. It looks more like an administrative restriction or a change in the download limits applied to my account (Enterprise Advanced).Could you please advise how to resolve this issue?

現在、社内ファイルサーバーからBoxへの移行を検討しております。移行にあたり、Boxで使用できない文字（使用禁止文字）が含まれるフォルダ名については、事前に名称を変更する必要があると認識しています。一方で、現在サーバー上に存在するフォルダは、Windows上で作成・運用しているため、Windowsで使用できない文字はそもそも含まれていないと考えています。その場合、現在のフォルダ名にWindowsの禁止文字が含まれていなければ、Boxへの移行に際して特別な名称変更は不要と考えてよいでしょうか。また、Windowsでは使用可能であっても、Boxでは利用できない文字や、移行時に注意すべき命名規則があればご教示いただけますと幸いです。よろしくお願いいたします。 

I created an account for my boss, if we want to add additional accounts, do we add to the original account or does each admin need to have their own?

Now that Box Drive has “Mark for Offline” one might naively assume that feature essentially duplicates Box Sync.Not so!The different is *very* subtle, but worth knowing as you are going to lose this.protection when Box Sync goes away.Here it is: Box Sync will sync YOUR files on YOUR device to box.Box Drive will sync your files IN BOX to your device.Box Sync: YOU own the files and control access.Box Drive: BOX owns the files and controls access.The difference is you DEPEND on your Box subscription to access those files in Box Drive.You DO NOT NEED BOX to access those files in Box SYNC.So let’s say your credit card changes, and your Box subscription lapses. YOUR FILES ARE GONE (until you restore your subscription). With Box Sync you do not--they’re on your local drive.Let’s say you decide to end your Box subscription: YOU HAVE TO COPY YOUR FILES OUT BEFORE. With Box Sync you do not--they’re already on your local drive.Let’s say there’s a bug in Box, and altho you’re subscribed, they thin

I was asked to send my logs and in the final message, it said to create a support case. Would be good to have a box with a form to fill out to create a support case - it was hard to find this screen.

I’m trying to download a file that I created via the API, but keep getting an SSL error. Note that I can download the same file successfully using the API Developer playground, providing just the file ID and my developer token. See curl output below:$ curl -i -L "https://api.box.com/2.0/files/ [removed by moderator] /content" -H "authorization: Bearer <REDACTED_TOKEN>"HTTP/2 302 date: Wed, 11 Mar 2026 12:55:49 GMTx-envoy-upstream-service-time: 259location: <REDACTED_LINK>box-request-id: 07a3f1d1a260e4d0957df37044c38d148cache-control: no-cache, no-storestrict-transport-security: max-age=31536000via: 1.1 googlecontent-length: 0alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000curl: (35) error:0A000126:SSL routines::unexpected eof while reading

Hello. I can not change my current regular account to developer account. AFAIK to change the account to developer, i need to register again with the same credentials, but this does not work. What’s the problem?

We have been receiving emails as shown below that includes a phishing links. How can we report this without needing to login? Can we report it via email? 

Hi everybody,I have seen this query several times, but I can’t see a useable public reply? I set up an account which I didn’t use for a while, and in the meantime, changed my email provider and email address. I no longer have access to the old email address but have all the details of how to access it, and I would like to access the files on the old account. How can I do that?Thanks for any advice,Alan

Hi everyone,We noticed a strange issue with Box video preview.We uploaded the same video file (about 5MB) to two different folders:one for internal use one for external accessThe video plays smoothly in the internal folder, but in the external folder it just keeps spinning/buffering and won’t preview properly.We also tried uploading another small video file (about 1MB) from a different account, and that one also could not be previewed online.Since both files are very small, we’re wondering if this could be related to folder settings, permissions, or shared link settings.Has anyone seen this before or know what might cause it?Thanks!

We invited the user to create a Box account, but it appears they had previously registered with Box. They had set up two-factor authentication using SMS (mobile phone number), but since their phone number has changed, they are unable to receive the SMS and cannot log in.According to the help documentation, in this case, Support needs to remove the multi-factor authentication.Could you please assist with this request?Target user: [removed by moderator]

Hi All,Got a client that wants their files on box (previously sftp) and I've gotten the Box CLI to upload files to a folder and will be looking to schedule it on a weekly basis for the client.  I'm targeting the folder purely by folder ID using "box files:upload <filename> --parent-id <folder id>” in PowerShell (I know, gross!).The client has their box url branded but not sure how to handle it in the future if we have more clients wanting to use Box.  If the clients I need to post to each have their own branded Box URLs (e.g. cmpa.app.box.com/folder/111111, compb.app.box.com/folder/22222 etc).My question is: are folder IDs globally unique across all Box tenants (cmpa, cmpb, cmpc)? In other words, if I upload to folder ID 111111, is it guaranteed to land in that exact folder for client A regardless of whether I previously posted to Client B's 22222 folder with the same box account and token (via CLI)?Are the branded URLs purely cosmetic, with only the folder ID being conside

Copy is blocked to the target folder due to invalid privilege escalation: Unsuccessful HTTP status code receivedAs of yesterday, user is unable to select a document to attach to a Box Sign Request, where the file attaching functionality worked a day prior. User is an Editor in the file/folder selected. We have not changed permissions for anyone in the organization for over a week. Additionally user is unable to move files from one folder to another under the following circumstances, likely for the same reasons as above:Folder 1: user permissions assigned via Group, granted Editor privilegesFile within Folder 1 is requested to be copied/moved to Folder 2: user owns folder, so they have Owner privilegesError dialog pops up:You cannot move this item to the target destination because it leads to escalation of your privilege.

As users leave our org, we archive their data to an admin profile using the Admin option: (1) "Delete User" 2) "Transfer content and workflowss to another user”.After that we don’t want the data accessible by anyone that it was shared with though. We find that the data is still accessible after it’s moved, which is logical.What would be the best course of action to deny access? Before deleting the user + transfer content...Would it be to:Login to box.com as an Admin Go to the user content Login as the user Go to user Profile > Collaborators Remove collaborators one-by-one

Box drive update v2.52.305 in windows 11 a valid version or a Trojan for HID.ALEXA.52We have one windows 11 PC that is prompting to update to v 2.52.305 when you do Symantec business reports a detection of HID.ALEXA.H52 of the file of box.ui.exe. no other pc is reporting this update version ready? 

Difficult when you are the IT and also get the same message as multiple users are receivingError Message on Box Online“Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue”

Hi Team,I created an Oauth application in box developer console, it is showing status as pending enablement. How can I get it enabled. I need this application as part of automating our workflow. please suggest

Dear whom it may concern One of our members using the BOX folder is having trouble accessing a shared file or folder link.The user mentioned that the exact same folder was accessible yesterday, but it is no longer working today.Please see the attached screenshot and assist in restoring the user’s access to the folder.User account: <removed personal information>Thank you