My e-mail address for the account which I could not login to is <removed personal information>
Since this account has 2 step verification, once I put my e-mail address and password, login code will be sending to the SMS in old phone which I can not access.
Please kindly reset the 2 step verification for the account <removed personal information>
Hi
Welcome to Box Community, and we’ll help regain your Box access!
We can disable your Multi-Factor Authentication, and to accomplish this let me go ahead and submit a support case. Please keep an eye out and a member from the Box Product Support team will reach out to you.
Thanks for posting, and we hope it gets sorted out soon!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.