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I am unable to add a user is says cannot add try again (removed image - your image contains user information) 

Box WIndows failed to start. I was unable to access files from Explorer. Navigating to Box.exe and clicking on it started Box. I receved a message that an update was available. Clicking on this I got the message:Box Drive has failed to update to version 2.51.234.Please try to update again or report this issue to us by sending your logs.Your logs have been sent successfully.Then:If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.Clicking”here” takes me to this support Forum. I can’t see how to raise a ticket. I am an individual user, there is no option under “Account “. I have tried uninstalling Box from Windows Settings Apps, but it shows the App as version 2.49.257 but will not let me uninstall it.. I get the message:“The feature you are trying to use is on a network resource that is unavailable”“Click OK to try again or enter an alternate path to a folder containing the insta

I have tried to follow existing instructions to add a new email and then make that one primary. I NEVER get an option to change the second email to primary. Please help.

Please help me recover a deleted user and shared files 

im trying to install or uninstall box but it keep saying that it cannot update, nor uninstall it because file “box.2.51.233.msi” is missing. any idea? 

Hi,I’m trying to find a way to restrict a range of files.Using a down scoped token like this: List<String> scopes = new ArrayList<String>();scopes.add("item_preview");scopes.add("item_download");List<TokenRestriction> restrictions = new ArrayList<>();for (String id : fileIds) { String resourceUrl = "https://api.box.com/2.0/files/" + id; restrictions.add(new TokenRestriction(scopes, resourceUrl));}ScopedToken downscopedToken = api.getDownscopedToken(scopes, null, null, restrictions);boxToken = downscopedToken.getAccessToken();I can’t find the class of the TokenRestriction.import com.box.sdk.TokenRestriction;   is not available.I’m using version 5.9 of the java SDK.Is there a solution use TokenRestriction or other way to restrict a list of files?Kind regards,Marcel​​​​​​​

Hi, besides the pre-set expand/collapse function, is it possible to make the left hand navigation panel on my files page wider so the names of my favourites don’t get truncated?  Thanks 

I have a Doc Gen template that is ignoring one instance of a template tag variable in the first page footer of the document. The same variable is properly filled in on the generated document everywhere else it is found, including the footer of additional pages. Is this a known issue? The footer affected in this way does not have a “Different First Page” option selected. It is the same footer on every page.The Doc Gen Template downloaded directly from Box is attached as Policy_BoxTemplate_v1An example of the resulting document created from the template is attached as 3000_WIP 

Hello!I need assistance with enabling my account as a free developer account so I can authorize apps and continue developing. However, I keep seeing the message, "Log in or sign up for a Box Developer account to access all of the Developer Console features," even though I am already logged in.If anyone knows what might be happening or how to resolve this, I would really appreciate your help.

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

I uploaded an image file, but the preview doesn’t work and just says “box preview failed to load for this file”. is there anything I can do to troubleshoot?

I have a Relay workflow that is being triggered an excessive number of times and assigning an excessive number of tasks to the same people over and over again, when the conditions for the task to be assigned are only being met once and I make sure to invalidate the conditions as part of the flow, so I can guarantee there is not a feedback loop occurring. I initially thought that the issue might be caused because I was evaluating 16 metadata values to trigger the task, so I implemented a “fix” where when the 16 metadata conditions were met, the flow would update a single metadata value. Then a separate flow would listen only for the single metadata value to trigger the task. However, this seems to have exasperated the problem exponentially, not solved it.Based on that, I would imagine that the solution needs to be cutting down on the number of metadata values being watched for in general, but I can’t let this action fire until an indeterminate number of simultaneous tasks are completed

When I tried to create a free account using my company email address, I received an error message saying "Email address is invalid" and was unable to proceed.I have confirmed that the email address is correct, and I have not already created a Box account with this email address.

I am trying to install box tools but our IT policies require a full offline installer (preferably MSI or a complete EXE installer) suitable for enterprise deployment. Do you support this? 

I have been invited to an Enterprise Box account which is suppose to have unlimited storage. However, when I upload files it says “Account Storage Limit Reached” can anyone assist?

Can somebody please help me. I installed Box.com on my newer phone and as I logged in all files from my old phone disappeared. It said that now my old phone doesn’t any more have credentials. how to bring back files from old phone a d show them in new phone. I was using Iphone 5s

Hi everyone,I’m facing a technical deadlock and I need some help. I accidentally deleted a folder containing 53GB of data (composed of many small files). It is currently in my Trash.However, my account has a 50GB storage limit. When I try to restore the folder, Box prevents the action, stating that the folder exceeds my account's capacity.Since I cannot "open" the folder within the Trash to restore it piece by piece, I am stuck. I cannot restore it to download and move it elsewhere because I don't have enough "active" space to hold it.Could a moderator or support agent temporarily increase my quota or help me restore this folder so I can retrieve my data?Thank you in advance.  

We need to create a Box ticket. The option is not available to me.

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Is there a minimum contract period for monthly payment plans?For example, can I use it for 3 months and then cancel? 月額払いでの契約の場合、最低契約期間はありますか？例えば、3か月使って、その後解約することはできるのでしょうか？

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

I am trying to adjust an external user who is a Collaborator on a Folder between them and my company. When I go into their External User profile, than go into the Folder, permissions and try to change them from “Preview Uploader” to “Viewer Uploader” I am hit with the error pop up “Access level could not be changed”. The external user said they use to be able to edit or delete files if they accidentally uploaded the wrong ones to the folder, but as of the past few weeks they are no longer able to do so. Did something change with the level of permissions that are allowed for an External User? 

Hi I have unsynced files on my local drive due to Box storage issue. I was informed to log out of Box to see if I can upload the files to Box.  However, after I logged out of Box, then logged back in, all my files on the unsyncedFiles folder on my local drive are gone.   Is there anyway to restore those files.  I checked the trash can, they are not there.  Thanks!

Hi,I’m contacting you on behalf of a colleague who is currently unable to reach support from their account.They’ve lost access to their Box folders and are receiving the error: “Oops! We can't seem to find the page you're looking for.” Previously, access was working normally, but now they’re unable to see any collaboration folders.We’ve already checked with the organization that owns the folders, and everything appears to be working correctly on their side. They also tried removing my colleague and re-sending the invitation, but the issue persists.We also tested by creating a new folder and inviting them as a collaborator, but that folder does not appear in their All Files view either.Additionally, while investigating, we noticed several account-related issues:The Profile section does not display any information, and any attempted edits are not saved All fields in the Account section (Account Settings) appear blank They are unable to change their 2-step verification method and receive

IF THE PERSON SENDING OUT THE DOCUMENT TO SIGN ACCIDENTLY ENTERS THE WRONG EMAIL FOR THE SIGNING PARTY HOW DO I FIX THE BOUNCED EMAIL ADDRESS?