Solved

 私は管理者です。 I’ｍ admin. 退職者のアカウントを管理者画面で削除し、私に転送する指示をしました。I deleted the account of employees who had left the company via the administrator screen and instructed to transfer the files to me. ところが、一部のファイルがBOXで見当たりません。However, I can't find some file in the box. 復元方法を教えてください。Please tell me how to restore it.

Some users are unable to open a PDF file in the native app because the Open button is grayed out. Other file types open as expected. All users have Foxit PDF and Box add-in installed, Box Edit, Box for office, Box Drive. Users are able to open the document through Box Drive. 

Since this very morning we are unable to open & groupally edit Microsoft Power Point Online Archives. Error message is vague.  Please help.  

Any idea on how I can resolve the following error on launch?Failed to execute script ‘bfd_main’ due to unhandled exception: Module use of python311.dll conflicts with this version of PythonTraceback (most recent call last):  File "box\app\bfd_main.py", line 18, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "box\patch\win32timezone_patch.py", line 12, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "win32timezone.py", line 244, in <module>ImportError: Module use of python311.dll conflicts with this version of Python. 

Any decent File Manager is now having an issue completing the Cloud Box access as it gets stuck on the Grant Access page. There is no way to activate/click the button when you don't have a mouse. This is a new problem. If the user has already gone thru inputting the OS auth code successfully on top of the login creds then WHY do we have to do Grant Access page submit? It's now made using Cloud access Box with any File Manager on Android TV USELESS. It used to work but now a problem.

Hello, complete noob here.  Recently upgraded to Business Enterprise account.  This is probably a simple thing but i cant seem to figure it out.  I downloaded Box Drive to use the sync feature.  The default and apparently only install location is my C: Drive.  My C: drive is only a small ssd drive that i used to store Windows itself.  When using the sync feature, Box is storing those files on the C:drive which has no space left so it fails.  Is there any simple thing that im overlooking or way to change the drive in which these files that im trying to sync are stored. Thanks for your help!

Hello, for a few days when opening my PC, an error message has appeared. I try to make it disappear by following the procedure indicated, the notification disappears but it reappears when I open the PC again.... Thank you for your help. 

Hello, I’m having an issue with a user who has a few files created and it won’t open on Word Online, when opening the file. It will hang for a long time on the loading screen and then state  Sorry. Word can’t open the document because the service is too busy. Please refresh the page to try again.  We’ve also tried sharing the file with myself and I get the same error.

Hello everyone, I am unable to download my IBM course pdf file. The relevant exercise guide does not appear in my box. Coursera porvides a link in order to download the file but unfortunately it’s empty.https://ibm.ent.box.comCould you help please ?Thank you

Bonjour, suite à des problèmes avec box drive, je l’ai désinstallé et puis installé. Voici la fenêtre qui s’affiche à l’ouverture :Pouvez vous m’aider svp?

Hey everyone, I’m wondering if there is a way to share a template that I made with my entire university?   We have a fillable PDF that sits in a template that anyone can access, its in Box, via a community dashboard.   I have converted the PDF to a Box Template using Box Sign to capture signatures electronically.   In order to share the template with others its looks like I have to share via Email account, but Im wondering if there is another way for the template to be university wide without me having to share it everyone that wants to use it.  Thanks for your suggestions.

I recently upgraded my Box account from an individual (1-user) plan to the Business Starter (3-user) package.After upgrading, my dashboard shows that I have 19 managed users, which I believe is incorrect — I should only have 1 user (myself). When I check the User Management section (with the filter set to “All Users”), I don’t see any additional managed or external users listed.This is preventing me from adding two additional users under my 3-user license, and I’m being prompted to purchase more seats that I don’t actually need.Unfortunately, technical support doesn’t seem available under this plan.Any advice on how to resolve this or get in touch with the right team at Box?Thanks!

Our IT department has asked for the name of the software/SAAS behind Box.  Does anyone have this information? 

Hello! We are a company of 10+ users. We want to limit our users since not everyone needs to be on Box. Question, once a user is not an active license, can they still login and see all folders? Or will they go to a standard account?  Second question, if I am a licensed user for the company and my Admin decides to revoke my license, will I lose all access to my folders even the personal ones I crated until I can have access again or will this drop to me to a standard account?

Hi,When I try to change the admin on our account (I’m the current admin), I get an error saying when I click the “verify transfer”. Please advise. thanks! You do not have permission to confirm this administrator transfer. You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator.

I have since 11 years had a 50gb prompt account. The rest of my family too. We have used it very seldom but now when I logged in to the accounts, they all state "10 GB". Why is that and how can we restore our quota? 

We send out batches of documents for signature. When a signor doesn’t want to sign any of the documents in the batch, it declines the whole batch and we have to set it all up again. Is there a way to set it up so that an approver can remove a document they don’t want to sign, or just decline that one document, and the rest goes through? 

is it possible to see who the creator of a shared link was? And if possible, how can I see this for a specific folder/file?

Our company is currently utilizing Box under a monthly subscription and is in the trial phase of implementing the service. We have been in the process of migrating data, and to further validate data migration and other aspects, we are considering upgrading to a higher-tier plan and increasing the number of users.We have a campaign currently applied to our Business organization, which offers a significant discount. We would like to explore the possibility of leveraging this campaign period for our validation purposes.In this context, we have the following questions:License Cancellation and Plan DowngradeIs it possible to temporarily increase the number of licenses or upgrade to a higher-tier plan during the campaign period for testing, and subsequently decrease the number of licenses or downgrade the plan to an appropriate level after understanding our actual use cases?Estimated Processing TimeIf license cancellation or plan downgrade is possible, what is the estimated turnaround time (

Hi, I am looking for documentation on how to automatically create a folder structure for each Person Account within Salesforce upon Account Creation.  I see the flow templates, but I’m unsure of where to get the Account Folder Id or where to set up a folder template (and where to get that Id).  I’d appreciate any assistance in the form of documentation and/or video showing how to do this.  Thank you.  

Good afternoon. I am trying to get an automation figured out for my agency and have run into an issue with relay.  . I have the following structure:A main folder called “communication” subfolders made for different instances of communication a folder outside of communication called “complete”  a metadata template called “status” and one of the options is “complete and closed” I would like to have a flow that, when metadata is applied to a file in “communication” that equals “complete”, moves the folder containing that file to the outside folder “complete”.  When i choose metadata event at the beginning of a flow, then choose folder action as an outcome, i can’t figure out how to choose the folder that had metadata applied to it. Is this possible? I am trying to avoid having to move folders individually.  thank you!

Hello,I'm trying to download big files in chunks using the API, but no matter how I hit the API, if it's by using de c# SDK or by a plain HTTP Client, always is returning me no more than 3600 bytes per call.This is not the entire code, but a summarizes what I'm doing. Here I'm trying to download first chunk of 99999 bytes. but It's returning just around 3600.var config = new BoxConfigBuilder(..);var session = new OAuthSession(..);var boxClient = new BoxClient(config, session);var folderId = 1234;var items = await boxClient.FoldersManager.GetFolderItemsAsync(folderId, int.MaxValue, fields: new List<string> { "size", "sha1", "name" });var item = items.First(); //--> Unique 10GB itemvar url = await boxClient.FilesManager.GetDownloadUriAsync(item.Id);using HttpClient client = new HttpClient();using var boxStream = await client.GetStreamAsync(url);Memory<byte> buffer = new Memory<byte>(new byte[99999]);bytesRead = await boxStream.ReadAsync(buffer.ToArray(), 0, buffer.L

Hi,My org is unable to create google sheets via box.  We’re also unable to create a google sheet in google drive, and then save/open it in box via the integration. When creating a new google sheet in any location (and from any user profile), you get “Launching Google Sheets...”, then an error that says: ”Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.To learn more about the Google Docs editors, please visit our help center.We're sorry for the inconvenience.- The Google Docs Team”    

Hello all. I have a set of data folders I am uploading to Box. However, I would like to have some ONLY in the cloud and others I would like mirrowed on my desktop and with sync activated. Is this possible? If so, please help me understand how to do it. Thanks.

Hello everyone,One of our users is unable to access his online folders and files (see printscreen).He can display them if he does a search (via search results).I should also point out that another user's folders and files were recently allocated to him (following the deletion of the 2nd user).Does anyone have any ideas?Box drive runs fine on his MacThanks in advance