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I created an account yesterday to start the Box Starter trial plan. I entered my information and saw a message saying that a verification email had been sent, but I never received the email and was unable to complete the verification.Today, I created a new account using the same email address, and this time I received the verification email without any issues and successfully activated the account.Therefore, I believe that I may have accidentally registered with an incorrect email address yesterday, but I do not know which incorrect email address was used.Since my credit card information was entered during yesterday's registration, I would like to confirm whether that account was activated and whether it might start billing me after the two‑week trial ends.Could you please advise me on how to proceed with this matter?  Thanks.

Please cancel my subscription

I am seeking a 17a3-4 SEC Undertaking Letter for a few of my broker dealer customers. Can someone please help me with this?

We recently reorganized our organizational structure and now need to update our Box accounts to reflect that change. How do I move members from one group to another without deleting them first? Is there a way to do a bulk transfer?

I have a second Box account with a different email address, and when I log in, nothing I have saved appears. This happens using the desktop search function. On the other hand, I tried using the Android app, and the files load fine through it. Please, I need help… thanks in advance

I tested it several times, I can’t receive any email notification for download or upload files

Hi team,Hope you’re well. I need to urgently add someone to the VDR, but the current admin is currently out of office and not back for 2 weeks. Could you please make me a co-admin so I can arrange access while she’s away?Thanks,Tumi

I don’t need multiple users, I need to look at one file being shared by another company. I can’t log a ticket, it keeps taking me to community pages. Please share an email where I can contact. Really bad UI.

How can this issue be fixed. In one of the shared excel sheets keep getting this message and unable to update the sheet. 

Upgrade issue: Your account needs further verificationEvery time I try and upgrade my account it says I need to verify my account but rovides no way to verify.

Hi! I have worked to update our enterprise settings to make it possible for external folks to have edit access without logging in. It does not currently seem possible. Please let me know what else I should look at. I am sorry, I know others have had similar questions but I am not sure I have seen the outcome I am looking for. Thanks,Kaid

Hello,I created a personal Box account using my work email via Google Sign-In. My company has changed from a Google Workspace platform to Office 365.Please assist in deleting or disassociating the account from Google login.Thank you,Kim

I’m a long time user the free version of Box. All of sudden, I’m getting messages that I have run out of storage. I have now deleted several hundred MB of files, but I’m still getting the out of storage message and I can’t upload any more files. I’ve cleared my Trash...still says I’m out of storage. Yesterday, I was fine. But today, Box says I’m out of storage and nothing is changing after deleting lots and lots of data/ files. Maybe a cache issue? Would love some help from the Box team. Thanks. -ray

Can this information be sent to me, please?

Hello,  I would like to retrieve a more recent version of a file that was not saved. Is there any way to do that? There is no cache file on the computer, and nothing in the BOX trash. 

My e-mail address for the account which I could not login to is <removed personal information>Since this account has 2 step verification, once I put my e-mail address and password, login code will be sending to the SMS in old phone which I can not access.Please kindly reset the 2 step verification for the account <removed personal information>

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

Hi Community,I was exploring Box Automate and noticed the new AI Agents/Automate Builder features shown in the latest Box documentation and community posts (such as Extract Agent, Box Agent, HTTPS Request, advanced workflow builder, etc.).Currently, I’m unable to see these options in our tenant. Could you please help confirm:Whether these features are available for our account/plan If any beta or early-access enablement is required Whether Box AI / AI Agents can be enabled for our environment If there are any admin settings or permissions needed to access these workflow capabilitiesOur use case is to automate workflows like:File Upload → AI Summary/Extraction → Slack Notification/API Actions.Please let me know the process to enable or request access for these features.Thanks!

Hello,I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?Thank you,Rene

I had 2-factor authentication enabled and chose to be sent a text message with a code to allow access. Recently, I have not been sent a text or prompted to enter a code. I attempted to disable 2FA and reenable it with a new authentication method. Even after doing this, I was not provided with a prompt for a code to log on 

I am trying to link a different email address so that I can make it the primary. However, I get an error message saying there was an error wile trying to add [removed by moderator] to your account. It doesn't matter what email address I try to use, it gives the same error.

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

We are currently unable to access our folders in Box.com today. When opening Box, the page loads but displays the message: “Oops! We can’t seem to find the page you’re looking for.”The issue appears to affect folder access, and the Collections section also shows “Failed to load Collections.” We are unable to proceed with accessing the required files and folders for our work.Kindly check if there is an ongoing Box.com service issue or account/folder access problem. it was working earlier about 7:30pm EST. but now when im validating through the shared link, im getting this error. 

Hi, I have 3 folders that I am an “editor” on. The “owner” of each of these 3 folders has since left our firm and no longer has access to the email address associated with his box account so he is unable to login to his box.com account and give me “owner” access. Additionally, my box account is not associated with a company/admin account, so there’s no one internally at our company who can help with this. How can I get myself as the “owner” of these client folders?

Hi, I’m using Box to display some assets but the preview only seems to show these for assets under 500 MB. Is there a way this setting can be changed so that all thumbnail previews are showing? Thanks.