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I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

Hi,I recently had a folder shared with me from another organization. The person said they provided my account access via email and sent me a shared link. When I click the link, I get the following error message:This shared file or folder link has been removed or is unavailable to you.Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.What should I do to gain access to this folder?Thanks!

Hello, I was wondering if I am able to reactivate my school email BOX account after deactivating it a few weeks ago. When I try putting in my email after clicking the reactivation link, it says there's an error and I get this message: “There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at 1-877-729-4269 or billing@box.com.”  I appreciate any help in reactivating the account as I must use it for my school coursework. Thank you kindly. Warm regards,Adam Zilberman

I tried to change the box sync location from C:\Users\XXX\Box to another path on the same drive.After restarting BoxDrive the sync location is still the same.How can I change the location? 

Hello, the link to confirm my email has expired. Please be so kind to resend the email confirmation of my account. Thank you in advance.

I just created a new Box account with 3 seats.  my admin account users one seat.  How do I create a new user and assign one of those seats licenses?  When I try and add a managed user it want to complete a purchase of another seat.

I haven't received the notification email from my BOX team since last Friday.Please resolve this issue. It's urgent. Thank you.

Hello, I'm a new Box user and I'm trying to install Box Drive on my Windows 11 PC. When installing, I click to log in, it redirects to the Box page, I log in, but when it returns to the app it asks me to log in again and gets stuck in this loop. I checked the log file, following the steps in the site's FAQ, and the error appears to be related to PKCE validation. I'll attach the log file here to help you. I use Box for work and need to have Box access on my PC to streamline my workflow. 2026-05-27 08:34:15.530 5508 WARNING CompleteAuthenticati oauth2                OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed2026-05-27 08:34:15.530 5508 WARNING CompleteAuthenticati box_authentication    Attempting to retrieve auth tokens in exchange for code failed: OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed2026-05-27 08:34:15.532 5508 INFO    CompleteAuthentica

How can I remove my community account/profile?

Greetings, I’ve been using the box.com link feature on Mozilla Thunderbird, but I’ve noticed that the uploaded videos won’t play in the browser, not even with the Shields down on Brave.  This is just one example: https://app.box.com/s/qck4ow5gps6bskv7wuql2l6e0ikrv3rm Thank you, Shalom.  

I am missing multiple files, files that I have created and others that were shared via box. Need help to either restore or regain access to these as they are very sensitive.

Why I signed up to an unlimited storage account, and I´m limited to 1tb?  

I received a notice that I had been charged for the next month of service, but I had intended to cancel service. Is it possible to cancel now, and receive a refund for the service? I have not used it for over a week 

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

We invited the user to create a Box account, but it appears they had previously registered with Box. They had set up two-factor authentication using SMS (mobile phone number), but since their phone number has changed, they are unable to receive the SMS and cannot log in.According to the help documentation, in this case, Support needs to remove the multi-factor authentication.Could you please assist with this request?Target user: [removed by moderator]

By error an user was deleted from the admin console, how I can recover the USer?

Hi,I am facing a challenge using Box Automate/Relay:I have a main folder with about 200 subfolders. Documents are regularly uploaded into these subfolders by various users.My goal is to automate the following process:Whenever a new document is added to any of the subfolders, it should automatically be moved (and renamed, according to a pattern) into a single central folder.So far, I have found that Box Automate and Relay only seem to trigger workflows on top-level folders, not their subfolders.Is it possible to monitor or trigger automation for subfolders with Box Automate, maybe by using loops or a workaround? Any help or experiences would be greatly appreciated!Thanks,Yasemin

Dear whom it may concern One of our members using the BOX folder is having trouble accessing a shared file or folder link.The user mentioned that the exact same folder was accessible yesterday, but it is no longer working today.Please see the attached screenshot and assist in restoring the user’s access to the folder.User account: <removed personal information>Thank you

フォルダやファイル名が意図した並び順にならないが設定が出来ないでしょうか。※毎回名前を押すのは、正直ストレスを感じる。やりたい事00_aaaaa01_aaaaa99_aaaaa実際の並び順99_aaaaa01_aaaaa00_aaaaa新規作成順でソートしている?これをユーザー側で設定するにはどうしたら良いか。プランのアップグレードすれば問題ないのか。プランは、Individual。移行期間中の為、移行完了したらBusiness Starterにアップグレード予定です。以上、よろしくお願いします。

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

I am using Box API v10 via the Node SDK to query for Folders, specifically:client.folders.getFolderItems(parentId) // parentId is a folder name that exists (e.g. ‘QCG Test’) The value I am receiving from Box API does not match the Folder ID found in the URL of the folder when viewing My Account.For Example:My folder name is “QCG Test” with an Id (from Box URL) of: ********5204The value received when I query for this Folder ID from the API returns as: ********0532Note: The values above are edited to censor the full ID. The censored digits do not match as well.

I created an account yesterday to start the Box Starter trial plan. I entered my information and saw a message saying that a verification email had been sent, but I never received the email and was unable to complete the verification.Today, I created a new account using the same email address, and this time I received the verification email without any issues and successfully activated the account.Therefore, I believe that I may have accidentally registered with an incorrect email address yesterday, but I do not know which incorrect email address was used.Since my credit card information was entered during yesterday's registration, I would like to confirm whether that account was activated and whether it might start billing me after the two‑week trial ends.Could you please advise me on how to proceed with this matter?  Thanks.

Please cancel my subscription

I am seeking a 17a3-4 SEC Undertaking Letter for a few of my broker dealer customers. Can someone please help me with this?

Hi team,Hope you’re well. I need to urgently add someone to the VDR, but the current admin is currently out of office and not back for 2 weeks. Could you please make me a co-admin so I can arrange access while she’s away?Thanks,Tumi