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Hello, Hoping someone can help. Is there a way for me to run a report across the entire account that will show the folder sizes? I dont need the actual contents of the folders, only the folders/parent folders.Any help would be much appreciated.

I received a notice that I had been charged for the next month of service, but I had intended to cancel service. Is it possible to cancel now, and receive a refund for the service? I have not used it for over a week 

I’m having trouble signing in to Box (free version) using my company email address.Although our company does not use Box, we receive and share documents with a customer via Box, so I need to be able to log in.However, I’m not sure about the two-factor authentication (2FA) settings for my account, and I believe this is preventing me from signing in. Could you please advise how I can complete the login process, especially regarding 2FA?Please note that I prefer not to include my company email address here. If necessary, I can share it privately in direct communication with support.

Working on files and all of a sudden the folder I was working in just disappeared! It's not in trash; this is several weeks of work!!!!

I get the “Email already used in a Box david account but not associated with an enterprise” error when trying to add users. HELP!

I got the message "The link to this shared file or folder has been deleted or is no longer available." Could anyone tell me what to do?

I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group? 

Please cancel my subscription

I am writing to request the cancellation of my Box subscription.I recently signed up for a free trial, but it seems the account was automatically activated and moved to a paid subscription without my intention. I would like to cancel this subscription and, if any charges have already been processed, I kindly request a full refund.Could you please assist me with the cancellation process?Thank you for your help.

Please cancel whatever I signed up for (I’m crying)  

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

  box for salesforceでbox Toolsをインストールしてくださいと出る  box Toolsをダウンロードしているにもかかわらず表示されます。ローカルネットワークへのアクセスを許可も試しました「ローカルネットワーク上のデバイスへの接続を許可するサイト」に下記の情報を追加しています追加情報：・[*.]box.com・[*.]box.net・[*.]boxcn.net・[*.]boxcdn.net・[*.]boxenterprise.netBox for Salesforce prompts me to install Box Tools.This message appears even though I've downloaded Box Tools.I've also tried allowing access to the local network.The following information has been added to the "Allow sites to connect to devices on the local network" section.Additional information:・[*.]box.com・[*.]box.net・[*.]boxcn.net・[*.]boxcdn.net・[*.]boxenterprise.net

After uploading the metadata XML file, I received an error message "SSO接続を作成中にエラーが発生しました" (An error occurred while creating the SSO connection).How can I resolve this issue?

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I’m trying to use this Nuget package (https://github.com/box/box-windows-sdk-v2/tree/main) to add metadata to files.I followed all the steps in this guide (https://github.com/box/box-windows-sdk-v2/blob/main/docs/Authentication.md#jwt-auth) using the JWT auth method, to set up the platform app, and set up the authentication in the code. I’m using the endpoint described here (https://github.com/box/box-windows-sdk-v2/blob/main/docs/FileMetadata.md#create-metadata-instance-on-file), but when I’m running the code I’m getting an error saying that the file with the Id I’m giving does not exist. I know this is not true because I can get to the same file in the UI, and the Ids match exactly.is there some special permission I need to give the app in order to access my files?

I am Japanese and not very proficient in English.I was using BoxCLI on Windows 10, but I have migrated to Windows 11 (*1).I installed BoxCLI version 4.5.0 (*2).The BoxCLI command results in an error (*3).There is no issue with the path setting on Windows 11.Could you please let me know the cause?*1: Enterprise 23H2*2: A window appears saying "The image file c:\Program Files (x86)@boxcli\client\bin\node.exe is a valid file, but it is for a computer type other than the current computer."*3: box-v4.5.0-arm64.exeThank you for your help.

I want cancel my indiv account and have spent 45 minutes following your cancel links.  My account settings does NOT offer the cancel link as your support slides show.  HOW DO I CANCEL my account??

My employee originally set up the Box Account. I need to change the Admin user

HI, I’m looking to download a folder in the trash bin and it wont let me restore it due to the overlimit storage. I want to download the folder before it gets deleted. Can you assist me- It is schedule for full deletion on the 22nd of this month.

I am exploring a method to restrict certain file types (.exe and .msi for example) from being uploaded into our Box (Enterprise Plus) instance and I don’t see a native way to “block” uploads based on file type. I am thinking the only way to “achieve” this would be to use the Box API to search for files (or perhaps Shield Alert Event list?) with the specific extensions periodically and delete them.Using a normal search, I am concerned about lag time from search indexing, as well as the cadence of that search.I suppose I could create a Classification policy to classify these files by type, then use Shield to apply Security controls on the classification until the file is deleted by the API process or a Governance Policy, or until someone reviews the alert deletes the file manually. Box Relay seems out of the question as it doesn’t seem to propagate into subfolders, nor can I run a scheduled relay to delete based on Classification alone.Are there any clean ways that you’ve accomplished th

Hello, Unfortunately I have an outstanding invoice as my credit card has changed,Unfortunately, I always get this error when I try to update my card at https://app.box.com/update. An error has occurred while processing your enquiry.We were unable to process your enquiry. Please check that all fields are filled in correctly and try again, or visit support.box.com for further assistance. I have also sent an e-mail to billing@box.com twice without success.

I was attempting to carry out the following steps in order to switch the default email address to one with an alias: Link the target email address using “Link personal email” Change the primary email address to the newly added email address. Delete the email address that was originally set as the primary one. What I did: Linked the target email address using “Link personal email” → Confirmed that a verification (approval) email was sent. Before approving via the verification email, I deleted the newly added email address from the account settings screen (I mistakenly thought there was an error in the alias and intended to revert to the original state once). → Deletion completed successfully. Attempted again to link the target email address. → An error message saying “An error occurred while adding the account” is displayed, and I am unable to link the email address. How can this issue be resolved?

I have been invited to an Enterprise Box account which is suppose to have unlimited storage. However, when I upload files it says “Account Storage Limit Reached” can anyone assist?

Hello, I'm having an issue that seems fairly common. I'm unable to change my primary email address for BOX from my PGCE address to my permanent personal address. Any help or advice is much appreciated!

HiToday my Box admin added my personal account (with company E-Mail address) to be managed with our Enterprise account.I have received the notification E-Mail, my account will be converted to managed in 14 days. Is there a way I could speed up the conversion process?Thanks