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Account Verification Issue and Concern About Unintended Trial Activation

  • May 20, 2026
  • 1 reply
  • 38 views

I created an account yesterday to start the Box Starter trial plan. I entered my information and saw a message saying that a verification email had been sent, but I never received the email and was unable to complete the verification.

Today, I created a new account using the same email address, and this time I received the verification email without any issues and successfully activated the account.

Therefore, I believe that I may have accidentally registered with an incorrect email address yesterday, but I do not know which incorrect email address was used.

Since my credit card information was entered during yesterday's registration, I would like to confirm whether that account was activated and whether it might start billing me after the two‑week trial ends.

Could you please advise me on how to proceed with this matter? 

 

Thanks.

Best answer by Rona Box

Hi ​@asuka.s

Welcome to Box Community, and we’re glad to help regarding your new user’s verification email! 

 

It indicates that you have already collaborated with one of our team members, and please keep an eye out. Someone from our team will reach out to you via email. 

 

Thanks for posting, and we hope that this will be sorted out very soon!

1 reply

Rona Box
  • Community Manager
  • Answer
  • May 21, 2026

Hi ​@asuka.s

Welcome to Box Community, and we’re glad to help regarding your new user’s verification email! 

 

It indicates that you have already collaborated with one of our team members, and please keep an eye out. Someone from our team will reach out to you via email. 

 

Thanks for posting, and we hope that this will be sorted out very soon!