Please cancel my subscription
Question
Cancel subscription
Hi Cecilia,
Welcome to the Box Community!
This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.
Kindly check your email for details and updates.
Best,
I haven’t received confirmation yet. I again, would like to cancel my subscription effective July 31, 2025.
Dear Community Members,
We’re sorry to hear you’ve decided to cancel your subscription. To ensure your cancellation is processed automatically and to give you full control over your account, we recommend that the account owner or admin complete the cancellation online.
Using a browser, please sign in with your admin/account credentials and visit the appropriate link below based on your account type to finalize the cancellation:
- Business and Enterprise accounts: app.box.com/settings/cancellation
- Personal accounts: app.box.com/account
👉 For step-by-step guidance and to navigate within Box web app, check out our support article: Canceling Your Box Account
📩 If you're unable to cancel online or haven’t received a confirmation email, feel free to contact our Cancellations Team at cancel@box.com.
Thank you for being part of our community.
Stop sending payment requests to my bank for $720 that I did not incure!. This company will be reported to our state’s Attorney General!
👋 Hi
I’ve reviewed your account and can confirm that the cancellation was successfully submitted online after the trial period. It is currently pending deactivation. To further review and assist you with your concern about the charge incurred, please email our Cancellations team at cancel@box.com.
For reference, we offer a 14-day free trial for both business and enterprise accounts. As outlined in our terms of service, an account needs to be canceled before the end of the 14-day trial to avoid any charges.
In addition, Box is as a subscription-based service, similar to cable or internet providers. Billing is based on the subscription plan selected including number of seats (if applicable), regardless of usage. We need to receive a direct notice of account cancellation (i.e., if not done online) so we can proceed with stopping future charges.
We truly appreciate your patience and cooperation as we work to resolve this matter.
The trigger to reporting this company to our Attorney General will be dependent on my bank receiving another payment request from the company, after this communication.
Contact your cancelation department yourself!
Dear
To proceed, and as part of the account verification process, we kindly ask that the account admin send a direct notice to Box at cancel@box.com. This written confirmation is required to initiate the immediate cancellation review and allow our Box Cancellations team to assess the open invoice.
Once received, they will review your account and follow up with further assistance via email.
Please note that without written consent from the account admin, the account will remain as is. As members of the Community team, we do not have access to your billing profile and are unable to process billing-related changes.
We appreciate your understanding and cooperation.
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