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Recover Deleted User and Folder Map

  • May 27, 2026 3:50 PM UTC
  • 3 replies
  • 92 views
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I am trying to recover a deleted user account and its associated folder map.

Best answer by Rona Box

Hi ​@ccelestin, 

Welcome to Box Community, and we’ll assist in restoring your user’s account. 

To recover the user, please get ready with the following information: 

  1. Name of the user
  2. Email of the user
  3. Date they were deleted

 

We’ll go ahead and create a support case. Reminder:  you can send the following information via email. 

 

Thanks for posting, and we hope to resolve this very soon! 

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      3 replies

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • May 27, 2026 10:18 PM UTC

      Hi ​@ccelestin, 

      Welcome to Box Community, and we’ll assist in restoring your user’s account. 

      To recover the user, please get ready with the following information: 

      1. Name of the user
      2. Email of the user
      3. Date they were deleted

       

      We’ll go ahead and create a support case. Reminder:  you can send the following information via email. 

       

      Thanks for posting, and we hope to resolve this very soon! 

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      • meri45clark
      • New Member
      • May 28, 2026 5:37 AM UTC

      thanks for sharing this issue, recovering deleted users and folders mapping can be tricky

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        Rona Box
        • Rona Box
        • Community Manager
        • May 28, 2026 7:20 PM UTC

        Hi ​@meri45clark, welcome to Box Community and we’d appreciate it if you could join the discussion! 

        Are you also going to recover a deleted Box account? If so, please don’t hesitate to reach out via support.box.com and submit your ticket. 

         

        We hope to sort this out soon for you as well! 

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