Solved

Recover Deleted User and Folder Map

I am trying to recover a deleted user account and its associated folder map.

Best answer by Rona Box

Hi @ccelestin,

Welcome to Box Community, and we’ll assist in restoring your user’s account.

To recover the user, please get ready with the following information:

We’ll go ahead and create a support case. Reminder: you can send the following information via email.

Thanks for posting, and we hope to resolve this very soon!

Hi @ccelestin,

Welcome to Box Community, and we’ll assist in restoring your user’s account.

To recover the user, please get ready with the following information:

We’ll go ahead and create a support case. Reminder: you can send the following information via email.

Thanks for posting, and we hope to resolve this very soon!

thanks for sharing this issue, recovering deleted users and folders mapping can be tricky

Hi @meri45clark, welcome to Box Community and we’d appreciate it if you could join the discussion!

Are you also going to recover a deleted Box account? If so, please don’t hesitate to reach out via support.box.com and submit your ticket.

We hope to sort this out soon for you as well!

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