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We have installed and are currently using Box for Salesforce in our Salesforce environment.We are now considering adding new functionality in Salesforce to integrate more closely with Box. Specifically, we are planning to develop a feature that automatically grants permissions to the corresponding folder in Box when a user is granted record-level access in Salesforce.Under the standard specifications of Box for Salesforce, permissions on the Box side are granted when the relevant user accesses the corresponding record in Salesforce. However, we would like to enable users to search and access content in Box without requiring them to first access the related record in Salesforce.To achieve this, we are considering using the box.Toolkit included in Box for Salesforce.Before proceeding, we would like to confirm the following technical constraints and specifications regarding the use of box.Toolkit: Is it correct to understand that API calls made via box.Toolkit are not counted toward the B

Hello Box Community,I found several similar questions on the community, but none seemed to match our exact situation (specifically regarding the deletion and recreation of the Google account). Therefore, I am posting this new question.We are facing a login issue with a user in our organization, and we use Google Workspace.Here is the summary of the problem: A user previously logged into Box using their Google account. This original Google account was deleted. Later, a new Google account was created using the exact same email address. When the user now tries to log in to Box with this new Google account, they receive an error. The error message shown in Japanese is: 「BOXアカウント<mail address>はすでに別のGoogleアカウントに関連づけられています。<mail address>にログインして、この関連付けを解除してから続行してください。」 This translates roughly to: "The Box account <mail address> is already linked to another Google account. Log in to <mail address> and remove the association to continue." The core problem is tha

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

弊社メンバーのアカウントが何かしらのステータス異常が発生してログインできなくなっているのでロック解除対応お願いします。<removed personal information> One of our members' accounts has experienced some sort of status abnormality and is now unable to log in, so please unlock it.

I am trying to create a file, to which I can share a link with 80+ external users to easily allow them to upload their company’s logo.I’ve tried various setting in creating the link, but can’t seam to get it right.  No one has been successful in uploading any of their logo’s.What is the right way to do this?

I just completed the Salesforce integration with Box. However, we have many existing client folders that I would like to repurpose as Accounts folders. Is there a way to create the Account association by creating the folder metadata in Salesforce using existing folder IDs in Box. I understand I would need to add the folder Id and account record ID in the meta but am not sure how to see that data in the older box files. Or, if there is a better way to migrate the data, open to all suggestions. Thanks in advance! 

Hello,I am trying to establish a connection from one of our servers to a customers server. I have some scripts to ftps a file to their box.com account. The ports are open in our firewall but the command just hangs.I’m curious if because my account [removed by moderator] is a general / basic account if this feature is disabled or not allowed unless you have a upgrade account? i am using my account and trying to push it to the box.com/doi_talent folder which is owned by another customer and i believe they have a paid account with you guys.I’m getting no errors, just does not work. thank you for your time using curl commands

Is the 'Last Login' column under User Details report now replaced with 'Last Credential Entry?'

I have a business plan account and cannot create a support ticket.  I clicked on everything for a long time and I can only reach the support forum.   I tried everything I found on the support forum and still cannot connect to create a support ticket.  If anyone can please assist me. 

Hello: I provide IT support for a major university.  I need to download the Box Sync .msi file for installation on a Windows system.Yes, I know Box Sync is being deprecated in December, but I still need the installer.I can only find the installer for Box Drive but not Sync anywhere.   Please advise.Thank you.  

I got the message "The link to this shared file or folder has been deleted or is no longer available." Could anyone tell me what to do?

I need to export the list of sub-folders in a shared folder. I am the owner of that folder but I am not an admin user in my organization. 

Hello, I’m having errors trying to link another email account. I need to change the current emails and according to what I read it’s the only way but I could do it. I was able to add one emails account, when I use the link, the link was expired and I wasn’t able to link again the accound nor another account. How can I do it or what can I do?.

A coworker, who is no longer with the company, was the owner of a folder in Box that contained numerous subfolders. Before they left, I was made the co-owner. However, the folder has since disappeared and is no longer accessible. Since the coworker has left and cannot be contacted, it's unclear whether any changes or deletions were made to the folder before their departure. How can I get the folder back? 

Please enable gcm scope in our applicationApp Id: 2250832Enterprise Id: 171446498please let us know if further details are required.

Good afternoon,I believe my email address has been added to the suppression list. Could you please assist by removing it?

I recently resubscribed to Microsoft Office 365. The box to integrate is grayed out. I have cleared the cache and cookies, removed and re-added the Box Tools, and the Office apps. The problem persists.

I just switched from a Free Account to a Paid Subscription and now all my exisitng files are missing.

Is there a way to change the expiration date on the shared links? I followed these steps:Located the file/ folder, clicked the Share option, then clicked Link Settings. The Shared Link Settings window opens. Under Link Expiration where Disable Shared Link is enabled, I clicked the calendar icon but it’s greyed out and I cannot change the date.Is there something else I can do or is this something that my IT department will have to resolve?

I was trying to make payment through debit card issued in Oman. But there is some error which is popping up always. Needs urgent support 

Hello, Hoping someone can help. Is there a way for me to run a report across the entire account that will show the folder sizes? I dont need the actual contents of the folders, only the folders/parent folders.Any help would be much appreciated.

Is there a way to change our account to reflect the domain name and email addresses at the same time keeping our existing Box File system/organization? It seems I might be able to some of this as an Admin but not sure about the domain name change. We will also be adding 2 new seats once we have the new domain name squared away.Thanks,Laurene

Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....

I get the “Email already used in a Box david account but not associated with an enterprise” error when trying to add users. HELP!

Box Driveにて、意図しない大量のファイル削除が発生しました。 調査の結果、ルートフォルダ直下のフォルダ群が削除されていることを確認しています。ルートフォルダ自体も削除が試行されていましたが、Box Driveのlogを確認すると、エラーとなっていました。ルートフォルダは削除できない設定になっているためかと思います。同様の事象が、異なるユーザーおよびPC環境で計2回発生しております。いずれもBox Drive上での操作に起因するものです。 本件について、原因や類似の事例など、何か情報をお持ちでしたらご教示いただけますでしょうか。 Subject: Unintended mass deletion of files on Box DriveAn issue has occurred where a large number of files were unintentionally deleted via Box Drive.Our investigation confirmed that folders located directly under the root folder were deleted. According to the Box Drive logs, an attempt was made to delete the root folder itself, but it resulted in an error. We assume this is because the root folder is configured to be non-deletable.This issue has occurred twice so far, involving different users and different PC environments. In both cases, the logs indicate the deletions originated from Box Drive.If you have any information regarding the cause of this issue or any similar reported cases, could you please share them with