Solved

I recently resubscribed to Microsoft Office 365. The box to integrate is grayed out. I have cleared the cache and cookies, removed and re-added the Box Tools, and the Office apps. The problem persists.

I just switched from a Free Account to a Paid Subscription and now all my exisitng files are missing.

Is there a way to change the expiration date on the shared links? I followed these steps:Located the file/ folder, clicked the Share option, then clicked Link Settings. The Shared Link Settings window opens. Under Link Expiration where Disable Shared Link is enabled, I clicked the calendar icon but it’s greyed out and I cannot change the date.Is there something else I can do or is this something that my IT department will have to resolve?

I was trying to make payment through debit card issued in Oman. But there is some error which is popping up always. Needs urgent support 

Hello, Hoping someone can help. Is there a way for me to run a report across the entire account that will show the folder sizes? I dont need the actual contents of the folders, only the folders/parent folders.Any help would be much appreciated.

Is there a way to change our account to reflect the domain name and email addresses at the same time keeping our existing Box File system/organization? It seems I might be able to some of this as an Admin but not sure about the domain name change. We will also be adding 2 new seats once we have the new domain name squared away.Thanks,Laurene

Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....

I get the “Email already used in a Box david account but not associated with an enterprise” error when trying to add users. HELP!

Box Driveにて、意図しない大量のファイル削除が発生しました。 調査の結果、ルートフォルダ直下のフォルダ群が削除されていることを確認しています。ルートフォルダ自体も削除が試行されていましたが、Box Driveのlogを確認すると、エラーとなっていました。ルートフォルダは削除できない設定になっているためかと思います。同様の事象が、異なるユーザーおよびPC環境で計2回発生しております。いずれもBox Drive上での操作に起因するものです。 本件について、原因や類似の事例など、何か情報をお持ちでしたらご教示いただけますでしょうか。 Subject: Unintended mass deletion of files on Box DriveAn issue has occurred where a large number of files were unintentionally deleted via Box Drive.Our investigation confirmed that folders located directly under the root folder were deleted. According to the Box Drive logs, an attempt was made to delete the root folder itself, but it resulted in an error. We assume this is because the root folder is configured to be non-deletable.This issue has occurred twice so far, involving different users and different PC environments. In both cases, the logs indicate the deletions originated from Box Drive.If you have any information regarding the cause of this issue or any similar reported cases, could you please share them with

I purchased an additional seat, but I can't add a user.

お世話になっております。以下ご教授いただければ幸いです。 昨日まで使用できていたBOX Driveが翌日不具合が頻発すようになりました。不具合発生から本日で2週間ほど経ちますが、症状が改善しません。 OS：Windows11Proバージョン：24H2 起きている症状を以下に記載します。起きていることは全てBOX Drive内でのことです。・ファイルをBOX内にコピペできない・ファイルをアップロード、ダウンロードできない・ファイルを開くことができない 以下は試したことを記載します。・BOX Webにログインを試しBOX Drive内でダメだったことを試すと、正常に動作・BOX Driveのキャッシュクリア・タスクマネージャのBOXのタスクを全て終了し、アンインストール・再起動し、再インストール・Windowsのサービスに「Box Desktop Service」が無いことを確認・別のユーザでBOX Driveにサインインしたが同じく異常・別のユーザは別のPCでは問題なく動作 以上が、起きていることと試したことになります。 改善策ございましたら、ご教授ください。 よろしくお願いいたします。

HiUnfortunately my company have decided not to renew our Enterprise licence.I am busy downloading the data, does access to the data stop immediately after the licence expires?Many thanks 

Hello;We’re trying to migrate all our Dropbox data into Box, and using Shuttle is giving us a “You need to log in with a work account” error, even though we do have a work account.  We don’t have a Teams account, but it should still work, or am I missing something?  

Hi,My business partner set up an Enterprise account and sent me an invite via my company email address.I already had a free account using the same email address.When I try to join the new Enterprise account, I keep getting directed to my free account.ChatGBT suggests: We need my free account joined to the Enterprise organization, not logged into the free tenant.”Suggestions?  Please help.

I was on a Box Business trial plan scheduled to expire on January 31.I canceled auto-renew today. On the next screen, I was prompted to downgrade to Free or delete the account.The UI stated that Business features would remain available until the end of the billing period. However, the downgrade was applied immediately and Business features, including file access insights, were removed.I am still within the active billing period and need access to file insights for compliance purposes through January 30.Can Business features be restored for the remainder of the active billing period? 

  box for salesforceでbox Toolsをインストールしてくださいと出る  box Toolsをダウンロードしているにもかかわらず表示されます。ローカルネットワークへのアクセスを許可も試しました「ローカルネットワーク上のデバイスへの接続を許可するサイト」に下記の情報を追加しています追加情報：・[*.]box.com・[*.]box.net・[*.]boxcn.net・[*.]boxcdn.net・[*.]boxenterprise.netBox for Salesforce prompts me to install Box Tools.This message appears even though I've downloaded Box Tools.I've also tried allowing access to the local network.The following information has been added to the "Allow sites to connect to devices on the local network" section.Additional information:・[*.]box.com・[*.]box.net・[*.]boxcn.net・[*.]boxcdn.net・[*.]boxenterprise.net

I am subscribed to the Enterprise plan, which should provide unlimited storage. However, when I uploaded files yesterday, I received an error message like “Running out of storage?Your account currently allows you to store up to Unlimited of data. Upgrade your account to get unlimited storage.” Additionally, I checked "Account & Billing," and the usage storage shows a 30.3TB limit. Could you please help me resolve this?

After uploading the metadata XML file, I received an error message "SSO接続を作成中にエラーが発生しました" (An error occurred while creating the SSO connection).How can I resolve this issue?

Hello,I’m trying to upgrade my free account to a Business plan but, after filling the paiement for I have this error : "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com."How can I do to go further ?Thanks

Is there any way to provide a single Box link to end-users so that they can download files & upload files without a Box account?Right now it looks like we have to use 2 links to do that:To share documents to allow others to view and download content that you send to themBox Shared Links:https://community.box.com/t5/Using-Shared-Links/Creating-Shared-Links/ta-p/19523 To share a link where users can upload files intoBox File Request:https://support.box.com/hc/en-us/articles/ [removed by moderator] -Introducing-Box-File-Request

We have a free user that needs to collaborate with a Box enterprise Box folder, but has 2FA enabled on his account when it was disabled recently by Support themselves. It seems to have automatically re-enabled itself. Can you please help remove 2FA on this account? The previous support case where 2FA was disabled is #3464643

Hi, my Box account was linked to my old work address which doesn’t exist anymore. Since it seems that Box can’t reset an email address and there is no way to get my files anymore, I want to delete that account but not sure how to do that when I can’t access the account. I also don’t want to keep paying for an account I can no longer use. So how can I delete that account?

Tried to install current Box update and it failed.  I had my Box logs sent.  Please advise.  Thanks. 

I’m trying to use this Nuget package (https://github.com/box/box-windows-sdk-v2/tree/main) to add metadata to files.I followed all the steps in this guide (https://github.com/box/box-windows-sdk-v2/blob/main/docs/Authentication.md#jwt-auth) using the JWT auth method, to set up the platform app, and set up the authentication in the code. I’m using the endpoint described here (https://github.com/box/box-windows-sdk-v2/blob/main/docs/FileMetadata.md#create-metadata-instance-on-file), but when I’m running the code I’m getting an error saying that the file with the Id I’m giving does not exist. I know this is not true because I can get to the same file in the UI, and the Ids match exactly.is there some special permission I need to give the app in order to access my files?

I have an issue with the Netsuite integration. I get this error, SERVICE AUTHENTICATION ERROR,  when trying to create a folder on a tranaction. I can see this has been raised previously with no comments or resolution. Can anyone assist?