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Upgrade issue: Your account needs further verification

  • May 18, 2026
  • 1 reply
  • 6 views
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Upgrade issue: Your account needs further verification

Every time I try and upgrade my account it says I need to verify my account but rovides no way to verify.

Best answer by Rona Box

Hi ​@peerless, 

Welcome to Box Community, and we’d love to help with your Box upgrade! 

 

Looks like we need to review your account and find out what’s causing this error message during your Box upgrade. In this case, kindly contact our Billing team by emailing billing@box.com or submit a support case. 

 

Hope it helps! Let us know if you have questions in the Community. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • May 19, 2026

    Hi ​@peerless, 

    Welcome to Box Community, and we’d love to help with your Box upgrade! 

     

    Looks like we need to review your account and find out what’s causing this error message during your Box upgrade. In this case, kindly contact our Billing team by emailing billing@box.com or submit a support case. 

     

    Hope it helps! Let us know if you have questions in the Community. 

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