Support Forum

Hello,I have an employee who has been unable to get into Box for awhile now. She changed phone numbers, so the system is asking for Two-Step Verification, but it is sending that request to her old number, so she has no way to log in.What steps can be taken to get her back into her account, or set up with a new one?

Hi. When I try to log in to Box, it tells me my password has expired and I need to reset it. I clicked the link sent to my email to reset, successfully changed it, but then it takes me right back to the reset password screen and will not allow me to log in using the new password. This has happened multiple times. I’ve also tried going back to the home page and clicking log in again, but it takes me back to the reset password screen. Can you please assist?

Not asking a question bc its been asked here a thousands times and no one ever answers. BOX is impossible to organize the folders. We are petitioning our university to stop using box, you all should do the same with your organizations. 

Based on the information in the documentation, I understand that:On the Starter plan, seats include both internal users and external collaboratorshttps://support.box.com/hc/en-us/articles/ [removed by moderator] -I-Have-More-Users-Than-Seats-Error Any user invited to a folder as a collaborator (including external users with edit permissions) consumes a seathttps://support.box.com/hc/en-us/articles/ [removed by moderator] -About-External-Users?utm_source=chatgpt.comSo, is it correct to say that the Starter plan is effectively limited by the number of purchased seats (e.g

Hello,I have issues with Box Drive on Win 11.Context:Intel core, laptop with dual boot configuration, Win 10 and Win 11Box Drive version 2.46.240 installed on both (Win 10 works, Win 11 does not)I have admin privileges in both systems, latest updates installed, both run BitLocker.Win 11 Details:Edition    Windows 11 ProVersion    24H2OS build    26100.4770Experience    Windows Feature Experience Pack 1000.26100.197.0Observations:Box Drive installs, login screen opens, login process goes through 2FA, browser shows Launching Box Drive… (tried Edge, Firefox, latest stable releases), the box login splash disappears, Windows Explorer is restarted, gray box icon displayed in the system tray with Connecting to Box… hint. The process never completes.Hangs forever, affects the overall function of the OS, probably due to the hook w

We have a business plus plan that has unlimited storage and had no issue until today. It says it was updated today and now we only have 5.3TB. Please fix

Hi, I have purchased the Unlimited Business Plan and have been uploading a significant amount of work files. However, I am now receiving a message that says "storage limit reached." As I understand it, I have unlimited storage with this plan. I am uploading my data from a Synology NAS server, and it is currently showing "your public cloud quota reached." I experienced the same issue last month, which prevented me from uploading anything from both the site and the server. With the start of the new month, the issue persists. My uploading work is pending, and I need this issue resolved as soon as possible.

All content removed upon deleting a user. I was not prompted to assign content to another user. Need instruction as to how to recover files. Additional information can be provided if needed.

Need technical support to change the IDP config and resolve the issue

So  Installed the box app, whenever I open it is shows folder empty, but when I try to open on website the files are all there. How can I fix this? Thank you!  

I lost my file suddenly about 1 year ago, and I want to recover my lost files if that poosible??? 

I have a Relay workflow that is being triggered an excessive number of times and assigning an excessive number of tasks to the same people over and over again, when the conditions for the task to be assigned are only being met once and I make sure to invalidate the conditions as part of the flow, so I can guarantee there is not a feedback loop occurring. I initially thought that the issue might be caused because I was evaluating 16 metadata values to trigger the task, so I implemented a “fix” where when the 16 metadata conditions were met, the flow would update a single metadata value. Then a separate flow would listen only for the single metadata value to trigger the task. However, this seems to have exasperated the problem exponentially, not solved it.Based on that, I would imagine that the solution needs to be cutting down on the number of metadata values being watched for in general, but I can’t let this action fire until an indeterminate number of simult

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Bonjour, Pouvez mettre à jour mon stockage utilisé à l'aide d'un script car mon compte indique 19,8 Go alors que j'ai supprimé tout mes fichiers ? Je vous remercie par avance Seb Hello, Can you update my used storage using a script because my account shows 19.8 GB even though I deleted all my files? I thank you in advance Seb

When I move the "Box-Box-Backup" folder to the bin, after I confirm with my computer password permission. It will show "The operation can’t be completed because “Box-Box-Backup” needs to be downloaded."  By the way, I didn't remember how comes the "Box-Box-Backup" folder.

We are new to Box and our plan was to roll this out to users and we are stuck at the first stage on configuring the SSO and i want to disable and restart but unable to see any option to disable the sso. Not able to fund a document to complete the SSO with Azure 

I am using box web to organize project files and folders but they need to be sorted by name by default. However, Box arranges them by date, and there is no option to change the default sort by name. Can anyone help me if any work around or actual setting available somewhere ? Thanks

Since Box recently updated when I move a file the locations are now all sorted by “Date” (most recently used) rather than by “Name” (alphabetical) - I understand that I can click on “Name” to have the files sort alphabetically - is there any way to get the default sort back to alphabetic name?I have tried going to All Files, sorting by name, but no mater what I do the sort goes back to dateAny help is appreciatedThanks

I do not see watermark option from the more actions. And no active watermarking menu at Contet&Sharing section. Is there anyone who can help me out on this topic? Thanks!

Hi Box Admin Team,I’m reaching out for assistance with organizing my files in Box. Currently, I have a large number of shared documents and folders scattered across various locations, making it difficult to find what I need when I need it.I tried creating a personal folder to consolidate these files, but I keep receiving error messages. I suspect this is because the files are shared and I don't have the necessary permissions to move them. Since I cannot move these items directly, could you please advise on the best way to organize these scattered shared files for my own ease of use?Thank you for your help!

Every time I sign in to Box, the first thing that pops up is an Errors dialog with video and MP3 upload errors. The only choice seems to be Retry All. But I don't want to upload the files anymore. How do I delete the error message?

I’m trying to add a co-admin, but I’m getting this error: “Co-admin roles must be part of a verified domain. If you want to provide an exception for your co-admins, submit a request to product support.” Is this how I submit a request to product support?

確認メールの有効期限が切れてしまったので再送信をお願い致します。

How do I speak to a live person and not get redirected to same support webpage?